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Hidden costs The hidden costs of managing mobility
The hidden costs of managing mobility
It seems a straight-forward proposition: you want your business to
reap the benefits of having a mobile workforce able to work from
anywhere at any time, so you buy a fleet of smart devices, hand them
over to the IT department to roll out and manage, then sit back and
watch productivity soar.
But a year later you’re wondering if it was worth the effort. The staff
are complaining about the lack of IT support when they are on the
road, other aspects of the business are being held back because the IT
department is spending too much time putting out spot fires associated
with the devices, and the expected efficiency gains haven’t eventuated.
It’s then you realise there’s lot more time, effort and cost associated with
a mobility strategy than you imagined.
If you are considering rolling out a mobility solution it is vital to take
into account the hidden costs. These costs rarely appear on the
balance sheet, but if left unchecked they can have a big impact on an
organisation’s growth, productivity and competitive advantage, as well
as its ability to effectively manage and mitigate risks.
Not so simple
Our research indicates nearly 80 percent of enterprises dramatically
underestimate the expense of mobile device management. (Insert link
Managing the sourcing and provisioning of devices, the replacement of
faulty devices and the storage of devices puts strain on your already tight
IT budget and team capacity.
Also, mobile management is typically taken on by an individual whose
core responsibility does not include this specific activity. So, when any
request comes in, they have to shift their attention from other priorities
to address the need.
Our data shows that on average an IT team member spends around 15
percent of their time outside their core responsibility managing mobile
devices, which costs organisations around $14,857 in non-productive
salary time (calculation based on average IT worker wage rate of $50.66
The ongoing support costs of managing day-to-day service requests
is often amplified, as non-specialists within an IT team will take two to
three times longer per device than a specialist. In fact, we estimate that
companies with 500 employees pay around $200 more per device per
year than originally estimated.
This doesn’t even capture the loss of productivity from an end-user
perspective and the increased risk of data breaches and other security
risks due to poorly executed deployments or lack of specialist resources.
It is a mistake to think that the big-ticket costs of a mobility strategy are
to be found in the price of the devices and the set-up (app development,
software, licensing, configuration, security etc). Some industry analysts
say this only accounts for about 35 percent of the costs of ownership.
“The real sting comes from “soft costs” such as providing support,
lost productivity, management of the devices, training, and disposal
of obsolete equipment – things that may not have been taken into
account,” says Peter Hobbins, Vita Enterprise Solutions’ Practice Lead
“CIOs must consider whether their IT department has sufficient
resources in terms of personnel, time and budget to manage a fleet of
devices from a central point. “
Areas needing attention can include: swift device replacement and
repair; software management; configuration management; performance
and diagnostics; back-up and restore devices; security management.
Being able to track each device makes it is possible to monitor and
manage the costs associated with your entire mobile technology
investment – and to reduce lost productivity, due to downtime, to
Failure to adequately provision for those tasks can severely dent the
bottom line. Even if an enterprise believes it has the resources to handle
these requirements, what happens if their in-house experts get sick
or worse, leave?
Mobility integration is radically changing the ways people work and
reshaping the workplace itself. Equipped with powerful new mobility
tools, employees today can work productively from virtually anywhere.
But integrating a mobility strategy is not always simple. It can be done
in-house, but another option is to outsource the management of your
mobility solution to a reputable, experienced provider who can help you
get the very best out of the technology.
By choosing a partner with the right experience, together with the right
mobile device management platform, you can minimise hidden costs and
ensure maximum return on investment.
Who is Vita Enterprise Solutions?
As part of Vita Group, Australia’s most exciting technology,
communications and electronics provider, Vita Enterprise Solutions
draws on the insight, expertise and know-how generated from 20 years
of servicing the Australian market.
Over this time we’ve built an enviable record of technology and service
delivery. Our strong reputation comes from developing in-house
expertise and aligning with key technology and telecommunications
partners including Telstra and Apple.
We’ll match agile technology outcomes to your business requirements,
simplifying the process for you. From providing the right mobility
solution, increasing collaboration, transitioning to the Cloud or NBN, to
providing hardware and accessory solutions, Vita Enterprise Solutions
will partner with your business to deliver a personalised and fully
integrated end to end solution.