The Guest Portal: Meeting the Needs of On-Property Guests
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www.hebsdigital. com The Guest Portal: Meeting the Needs of On-Property Guests
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Inform and connect with your on-property guests with The Guest Portal by HeBS Digital.
Transcript of The Guest Portal: Meeting the Needs of On-Property Guests
www.hebsdigital.com
The Guest Portal: Meeting the Needs of On-Property Guests
www.hebsdigital.com
You’ve got the guest on property …How are you meeting their needs
now?
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How are you meeting their needs now?
“My kids are climbing the walls! What can they do here?”
“I need some fun in my life right about now. I wonder if anything is happening at the hotel or nearby tonight.”
“I’d sure like a massage. I wonder if there are any specials at the spa.”
“I’m hungry. Where should I eat? At the hotel? Or should I go out to dinner?”
“I could use a drink. I wonder what the hotel bar has on the drink menu.”
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The Guest Portal by HeBS DigitalInform and connect with your property guests
• Provides relevant and useful information for guests during their stay
• Generates incremental dining and spa reservations, and hotel services upsells
• True responsive design to provide the best user experience for the three screens (smartphone, tablet, desktop).
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The Guest Portal by HeBS DigitalGenerate incremental on-property revenues
Quick hotel facts: check-out info; phone numbers, business hours, etc.
On-property special offers and packages for hotel guests
Dining info: restaurant hours, menus, reservations
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The Guest Portal by HeBS DigitalGenerate incremental on-property revenues
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Spa info: treatments, pricing, reservations
Places of Interest interactive map with all the local attractions and activities
Events and happenings at the property and neighborhood
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Guests may access the Guest Portal via:
The property Wi-Fi: Users may be directed to the Guest Portal upon connecting to Wi-Fi (subject to Wi-Fi vendor capabilities).The hotel website: Guests are served the portal when they access the hotel website.
Location is determined through smartphone/ tablet location services such as GPS, crowd-sourced Wi-Fi hotspot and cell tower locations.
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To increase awareness:• Reception can remind guests to go
to the portal for all necessary information
• Guest Portal an nouncement cards can be placed in the guest rooms
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Guest PortalBenefits
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Boost incremental revenues from on-site amenities (spa, dining, special offers, etc.)
Provide guests with all the hotel and localinformation for their stay
Increase guest satisfaction and loyalty
Quick turnaround time: launch the Guest Portalwithin a few weeks!
Provide relevant and useful information for your property guests to use during their stay and generates incremental dining and spa reservations, and hotel services upsells.
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Show me the product!
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