THE GOVERNMENT GATEWAY THE GOVERNMENT GATEWAY IN SUPPORT OF LOCAL GOVERNMENT OBJECTIVES.

THE GOVERNMENT GATEWAY

THE GOVERNMENT GATEWAY IN SUPPORT OF LOCAL GOVERNMENT OBJECTIVES

2

Agenda for the Day:

• Welcome and Introductions

The Government Gateway Brief History

What is Government Gateway now?• Identity Management

What are the Business Drivers?• The Vision• Strategic Imperatives

Other Services• Secure Data• Payment Engine / Alerts OnLine

A new Engagement Model?

2

Introductions:

David Thickett

Client Services Manager

Devolved and Local Government

Shared Services IT, CIT

Department for Work & Pensions

01925 845608

07795 801376

[email protected]

3

mailto:[email protected]

4

Agenda for the Day:







4

The Government Gateway:

• Gateway was launched on 25th January 2001 to provide:

• Cross-Government authentication and authorisation services – The Government Gateway is the UK Government’s CIO Council

Champion Asset for identity services.

The Government Gateway sits at the very heart of Transformational Government.

The core function is the Identity verification and authentication for citizens, businesses and Government employees.

• Single user credentials – so that users can have one identity, geared to the security level required for access, for use with all public services, to ensure that users are who they claim to be and that they have the right to access a specific service

• A common messaging infrastructure – to guarantee the reliable delivery of documents and messages between businesses, citizens, intermediaries and Government organisations

5

Service Transformation - Seamless User Experience

• Consistent user experience

• Single sign on and privacy aware

• Local Government’s own brand

• Single identity credentials for central and local Government

Central Government

Consolidation

Central Government

Consolidation

The Government Gateway: 6


• Scale of the UK Challenge

• To provide all suitable Government services online

an estimated 4,500+ services with 24x7 availability

• To address multiple customers/demographics

60m citizens and 3m businesses

• To integrate at the point of delivery, services drawn from multiple Government organisations

20+ large central departments, 434 UK local authorities an estimated 1,800 backend line of business applications around 13,000 paper forms and more than 5 billion annual

transactions

• If everyone built their own systems then the cost would be significant and interoperability would be unlikely

7


• Scale of the UK Challenge

• To provide all suitable Government services online

an estimated 4,500+ services with 24x7 availability

• To address multiple customers/demographics

60m citizens and 3m businesses

• To integrate at the point of delivery, services drawn from multiple Government organisations

20+ large central departments, 434 UK local authorities an estimated 1,800 backend line of business applications around 13,000 paper forms and more than 5 billion annual

transactions

• If everyone built their own systems then the cost would be significant and interoperability would be unlikely

8

Government Gateway Functionality Overview

Single Set of Credentials - User ID and Password, Security Phrase, Digital Certificate, tokens etc.

Single Sign On Portal - Provide a central authentication page to allow credentials to change without forcing departments to change.

White labelled user Interface - Departments can simply re-brand the Gateway functionality

Intermediaries - Support for the delegation of permissions from a citizen or a business to an agent

Users and Assistants - For businesses allow the employee to create multiple users and define service permissions.

The Government Gateway: 9

10

Agenda for the Day:



What is Government Gateway ?• Identity Management




10

What is Government Gateway ?

• Identity Management;

To provide citizens, employees, businesses and their agents with an electronic identity that can be used to prove that they are who they claim to be.

To broker the use of identity to prove right of access and entitlement to all relevant instances of information or services, between service providers, identity providers and citizens, Government employees, businesses and their agents.

11

Identity Management:

Identity Provider

Authentication Broker

CUSTOMER

SERVICE PROVIDER

ACCREDITOR

The Service Provider requires assurance of the customer’s identity

The Customer uses the Identity Provider’s security mechanism to verify identity

The Identity Provider assures the Authentication Broker of the Customer’s identity

The Authentication Broker maps the verified identity to the appropriate Service Provider customer record

The Accreditor ensures trust by monitoring standards

Concept - Identity Assurance Logical Model

12

Identity Provision:

LA

LA

OGD

OGD

NHS

SharedIdentityProviderService(IDP)

Own IDPService

Own IDPService

AuthenticationBroker

DCSF Applications

DWP Applications

Othercentral govtapps

Quick and sim

ple inte

gration

Common Trust Framework (rules & standards)

The Shared RA - shared service model

13

Authentication Broker:

Citizens

Businesses

GovernmentEmployees

Government Departments

Local Authorities

Authentication Broker

Government Gateway

Identity and Passport Service

OGD/LA

3rd Party, Banks, Telcos etc

EU Member State’s

Government Gateway

Choice

Choice

Employee Services

Central Government

Services

Central Government

Services

Local Government

Services

Local Government

Services

Central Government

Services

Central Government

Services

Local Government

Services

Local Government

Services

Identity Providers

Service Providers

Attribute Stores

Citizens

Employees

Business

Public ServicesEducational

Sector (Janet)

GWS

14

Identity Management:

• The Government Gateway can currently handle the following credential authentication mechanisms:-

User ID & Password – level 1

User ID & Password plus parts of 2nd password – enhanced level 1.

Knowledge Based Authentication – level 2

OATH Tokens – level 2

Digital Certificates – level 2

Chip & Pin – level 2

15

16

Agenda for the Day:







16

• To enable as many transactions as feasible to be undertaken through self-serve channels

• To reduce the amount of needless and avoidable contact

• To enable organisations to share information across boundaries, to improve the services provided, to the benefit of the citizen

• To reduce the cost of service provision

• To position Local Government as the ‘front line contact point’ for To position Local Government as the ‘front line contact point’ for Government interactions with the citizenGovernment interactions with the citizen

Business Drivers 17

Strategic Imperatives?

• Maximise Self Service Drive down costs Reduce avoidable contact (NI 14) Release resources

• Partnership working Local to local Local to central Local to 3rd sector Data sharing

• Entitlement to share?• Who are we talking about?• Data transfer security

Sharing Service Provision

18

Strategic Imperatives?

• Social Inclusion

Concentrate efforts on those with greatest need

Support roll out of technology to key need groups

• National initiatives• Tell Us Once

• In & Out of Work

• Customer Insight

19

20

Agenda for the Day:







20

Other Services

• Secure Data;

To facilitate reliable and secure messaging and transaction facilities for:

• Citizen-to-Government (C2G)

• Intermediary-to-Government (I2G)

• Business-to-Government (B2G)

• Government-to-Government (G2G)

To enable secure sharing of data between partners and across government boundaries.

21

Transaction Engine:

Transaction EngineOrchestration

Engine

Government GatewayGovernment Gateway

PortalsISV’sMessages

submitted via the TxE

Business rules in TxE determine if orchestration is

required

11

22 33

Departments

44 Messaging between

departments and TOE Engine is

always via the TxE

Transaction Management;

22

Secure Data Transfer;

• SDT Solution Principles;

• Offers Secure Data Transfer over the Internet and GSI for data classified up to HMG Impact Level 3 (Restricted)

• Designed to replace the current use of external media and couriers

• Gateway SDT is essentially the middleman for data transfers between sender and recipient

• Can be accessed through a web browser for example, Internet Explorer

• The data transfer to and from the SDT service uses secure internet protocols

• The data transfer process involves notifications generated by SDT to ensure users of the service are kept informed.

23

Payment Engine:

• 16 Local Government customers.

• Current service (DataCash) – cost prohibitive to reflect administrative and legislative change requirements (3DSecure; PCIDSS etc).

• Doesn’t match new customer requirements and expectations.

• Potential major Government customer – necessitated re-visiting the market place.

• Recent Tender process to provide alternative system, better able to reflect and adapt to change.

• Significantly reduced costs.

• Simplified operating mechanism (industry standard API’s).

• Final stages of contractual relationship.

24

Alerts OnLine:

• Toolkit to facilitate simple, convenient and cost effective communication with customers

• Utilise e-Mail, SMS Text or Fax

• Uses Government Gateway to allow customers to register for service

• Secure service, available 24 x 7

• Examples Appointment Reminders Licence Renewal Flood Alerts Education Alerts

25

26

Agenda for the Day:







26

Traditional Engagement Model:

Project Lifecycle for bringing new services on to the Government Gateway

Engagement

Define Requirements

Implementation(Build and Test)

Go-live Support

27

Working with Local Government

• 353 English LAs - too many to get consistent approach

• Working together with the RIEPS and regional groups

• Provide governance and direction regionally

• Potential funding streams?

• National direction from CLG, Delivery Councils, CIO / CTO Councils?

• Involvement of LeGSB – consistency of language

28

Local Government Partners

• Partner / Vendor Forum

• Work with vendors in LG marketplace• Strong customer base• Strong sales mechanism• Technical skills to integrate

• Accreditation process• Links to Government Innovation initiative -

• Showcase innovative solutions• Influence commercials – what local government can afford

29

A Timely Warning?

Local Government needs to be Pro-active• Set the agenda

• Use expertise and knowledge of citizen

• Feed results into Comprehensive Area Assessment

Maximise Investment• E-Government

• Government Connect (GCSx)

• Business Transformation

• Social Change programmes

• “Do or be done unto!”

30


QUESTIONS or BRICKBATS?

David ThickettClient Services ManagerIT Shared Services, CITDepartment for Work & Pensions01925 84560807795 [email protected]

31

mailto:[email protected]

THE GOVERNMENT GATEWAY THE GOVERNMENT GATEWAY IN SUPPORT OF LOCAL GOVERNMENT OBJECTIVES.

Documents

Transcript of THE GOVERNMENT GATEWAY THE GOVERNMENT GATEWAY IN SUPPORT OF LOCAL GOVERNMENT OBJECTIVES.