Inventory Intelligence: Unlocking Omnichannel Retail and the Future of the Store
The future store
Transcript of The future store
STORE OF THE FUTURE
GLOSSY SUMMIT 2017Jeffery Fowler
President, Farfetch North America
MAY 15, 2017
MIAMI, FL
C O N S U M E R H A B I T SA R E C H A N G I N G
of affluent shoppers research
online before purchasing
70%
UPTO X13
higher lifetime value of
multi-channel shoppers versus
single-channel shoppers
S o u r ce : B a i n & C o m p an y
of sales still take place in
physical stores now.
In 2025, that will be
75 %
92%
T H E N O . C R I T E R I A W H E N
B U Y I N G L U X U R Y O N L I N E :
T I M E L YD E L I V E R Y
S o u r ce : B a i n & C o m p an y
E X P R E S S D E L I V E R Y
U S / E U
3.6T O C H I N A
C O U N T R I E S
190 %S H I P M E N T S
89O V E R S E A S
E U T OJ A P A N
3.1 E U T O
R U S S I A
3.3 E U T O
B R A Z I L
2.7
D A Y S D E L I V E R Y
F L E X I B I L I T Y &C O N V E N I E N C E
23C O U N T R I E S
C O L L E C TI N - S T O R E
I N C R E A S E DF O O T F A L L
S A M E - D A YD E L I V E R Y
C I T I E S
12
O R D E R VA L U E
H I G H E R AV E R A G E
4C O N T I N E N T S
S K U S P E R M A R K E T
4000
W H A T ’ SN E X T ?
S O U T H E R N E U R O P E
N O R T H E R N E U R O P E
B R A Z I L
U S
R E S T O F T H E W O R L D
N E W Y O R K
D U B A I L O N D O N L A M I A M I M A D R I D M I L A N
P A R I S T O K Y O S A O P A U L O
C U S T O M E R
P R O D U C T
J O U R N E Y
I N T E N T , D E S I R E
S A L E S
S I N G L E V I E WO F D A T A , O N A N D O F F - L I N E
THREE KEY TAKEAWAYS
G L O B A L , S E A M L E S S I N T E G R AT I O N o f P H Y S I C A L I N V E N T O R Y i s C R I T I C A L t o P O W E R I N G H E A LT H Y G R O W T H
✦
G I V E T I M E B A C K t o Y O U R C U S T O M E R S a n d T H E Y W I L L I N V E S T T I M E B A C K I N T O Y O U R B R A N D
✦
D AT A D R I V E S t h e N E W L U X U R Y E X P E R I E N C E a n d M U S T C O N N E C T D I G I TA L a n d P H Y S I C A L E N V I R O N M E N T S