The Fleet Manager Survey 2018

Q1 Which of the following best describes the top THREE issues that keep you awake at night?

Q2 Thinking about how you spend your work day, which are the THREE tasks that you spend most of your time doing:

Q3 Thinking about how you spend your work day, which are the THREE tasks that you wish you could spend more of your time doing:

Q4 Which of the following describes how you ensure your drivers are taking their required breaks?

Q5 On average, after how many hours driving do your drivers typically take a break?

Q6 How often do you let your drivers use their vehicle for personal use?

Q7 Do your vehicles have a tachograph to help drivers report driving and rest time?

Q8 a Download driver data from tacho card

Q8 b Download data from vehicle units

Q9 On average, how long does it take you to download the driver rest and vehicle data that you need from the tachograph?

Q10 Which of the following best describes how long you store your tachograph data for:

Q11 What’s the most common mistake your drivers make when it comes to taking breaks and using the tachograph?

Q12 How much time do you spend per week correcting and following up on drivers’ tacho mistakes?

Q13 Whatisyourtopsafetyconcernaboutyourdriversinthefield?

Q14 Inthepast12months,howmanyaccidentshasyourfleetbeeninvolvedin?

Q15 On average, how much did each accident cost your business (consider vehicle repair costs, staff costs, lost working hours etc)?

Q16 What is the most common cause of accidents to your vehicles?

Q17 On average, how many working days have your drivers lost due to vehicle accidents per year?

Contents

Which of the following best describes the top THREE issues that keep you awake at night?

0 5 10 15 20 25 30 35

Other

Drivers not taking rests

Reducing environmental footprint

Wasteful driving (e.g. idling, poor route decisions)

Daily job allocations for drivers/vehicles

Unsafe driving practices

Compliance with the law

Finding reliable drivers

Increasing cost of fuel

Increasing customer expectations

Tight deadlines/SLAs

Vehicle maintenance and associated costs

6%

13%

14%

17%

19%

23%

24%

25%

29%

29%

31%

31%

Q1

Thinking about how you spend your work day, which are the THREE tasks that you spend most of your time doing:

0 1020

30 40

Other

Managing and processing payroll

Out on the road

Managing or negotiating SLAs (Service Level Agreements)

Implementing initiatives to reduce environmental footprint

Improving driver safety

Managing wasteful driving (e.g. idling, poor route decisions)

Scheduling Vehicle maintenance

Chasing drivers, ensuring they have taken rests/breaks

Finding reliable drivers

Compliance processes

Allocating drivers and vehicles to jobs

Customer relations/managing expectations

Looking for ways to reduce costs

General administration

2%

8%

10%

11%

12%

12%

12%

12%

12%

15%

20%

21%

34%

46%

40%

Q2

Thinking about how you spend your work day, which are the THREE tasks that you wish you could spend more of your time doing:

0

5 10 1520

2530 35

Other

Allocating drivers and vehicles to jobs

Managing or negotiating SLAs

Chasing drivers, ensuring they have taken rests/breaks

Compliance processes

Scheduling Vehicle maintenance

Finding reliable drivers

Implementing initiatives to reduce environmental footprint

Managing wasteful driving (e.g. idling, poor route decisions)

Improving driver safety

Out on the road

Customer relations/managing expectations

General administration

Looking for ways to reduce costs

1%

10%

2%

3%

5%

16%

17%

19%

19%

20%

20%

27%

28%

39%

Q3

Which of the following describes how you ensure your drivers are taking their required breaks?

0 5 10 1520

2530

Don’t know

Monthly data review

Asking the driver directly

It’s up to the individual driver

Weekly data review

Real time alerting system

3%

12%

15%

16%

26%

27%

Q4

On average, after how many hours driving do your drivers typically take a break?

0

5 10 15

20

25

Mean in hours of those who keep track:

I don’t keep track of it

6 hours

5.5 hours

5 hours

4.5 hours

4 hours

3.5 hours

0.0

3.8

12%

3%

1%

25%

18%

12%

9%

Q5

How often do you let your drivers use their vehicle for personal use?

0 5

10 1520

2530 35 40

I don’t keep track of my drivers usingcompany vehicles for personal use

Regularly

For the school run only

Occasionally

Never

5%

24%

6%

40%

24%

Q6

Do your vehicles have a tachograph to help drivers report driving and rest time?

0

1020

30 40 50

Not sure

No

Yes

3%

50%

46%

Q7

Which best describes how often you download driver data?

0

1020

30 40 50 60 70 80

Never

Every two years or more

Once a year

Every six months

Once a quarter

Every two months

Once a month

0.0

2%

4%

3%

69%

1%

13%

8%

Q8aDownload driver data from tacho card

Which best describes how often you download driver data?

0

1020

30 40 50 60 70 80

Never

Every two years or more

Once a year

Every six months

Once a quarter

Every two months

Once a month

0.0

2%

2%

3%

68%

1%

13%

11%

Q8bDownload data from vehicle units

On average, how long does it take you to download the driver rest and vehicle data that you need from the tachograph?Q9

0 5 10 15

20

2530 35

Mean in minutes:

More than one hour

Up to one hour

Up to 45 minutes

Up to 30 minutes

Up to 15 minutes

No time/instant

0.0

19

4%

1%

31%

15%

31%

17%

Which of the following best describes how long you store your tachograph data for:Q10

0 5 10 15

20

2530 35

Never delete

2 years +

Two years

18 months

One year

Six months

I don’t

0.0

11%

12%

8%

26%

3%

10%

31%

What’s the most common mistake your drivers make when it comes to taking breaks and using the tachograph?

05

10 1520

25

30

None of the above

Incorrect manual adjustments

Failing to factor in break time when they plan their day

Forgetting to block out breaks

Being inaccessible when out on the road

Forgetting to put the driver card in

Recording their time incorrectly as ‘break’ or ‘daily rest’

Recording their time incorrectly as ‘other work’

0.0

9%

4%

5%

6%

26%

23%

16%

11%

Q11

How much time do you spend per week correcting and following up on drivers’ tacho mistakes?

0

5 10 15

20

2530 35

Mean in hours:

3 days

2 days

Whole day

Half a day

Up to one hour

Real time alerting system

0.0

3.2

2%

35%

13%

28%

14%

8%

Q12

What is your top safety concern aboutyourdriversinthefield?

0 5 10 15

20

25

Other

Not wearing a seatbelt

Harsh acceleration

Not driving appropriately for weather conditions

Other distractions such as eating/drinking while driving

Fatigue

Not taking appropriate rest breaks

A collision / injury or damage to a third party

Speeding

Using phone while driving

1%

9%

18%

22%

19%

2%

3%

5%

10%

9%

Q13

In the past 12 months, how many accidents hasyourfleetbeeninvolvedin?

0 1020

30 40 50 60

Managing wasteful driving (e.g. idling, poor route decisions)

Mean of those that have had accidents in the past 12 months:

Net: Had accidents in past 12 months

Mean excluding don't knows:

Don’t know

9

8

7

6

5

4

3

2

1

None

12%

3

2

2%

1%

3%

3%

2%

2%

3%

7%

21%

44%

10%

54%

Q14

On average, how much did each accident cost your business (consider vehicle repair costs, staff costs, lost working hours etc)?

0

5 10

1520

2530 35

Don’t know

£10,000 +

£5,001- £10,000

£2,001 - £5,000

£1,001 - £2,000

£501 - £1,000

0 - £500

Mean excluding don't know: £3,000.46

3%

33%

8%

10%

4%

30%

12%

Q15

What is the most common cause of accidents to your vehicles?

0 5 10

15

2530

Unsure

Faulty vehicle in the fleet

Using phone while driving

Unsafe practices

Driver fatigue

Speeding

Distraction

Other road users

16%

9%

29%

14%

3%

7%

11%

9%

Q16

On average, how many working days have your drivers lost due to vehicle accidents per year?

05 10

1520

25

30 35 40

Mean excluding don't know:

Don’t know

21 - 30

16 – 20

11 – 15

6 - 10

1 - 5

None

0.0

5%

2%

5%

36%

27%

5

15%

9%

Q17

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