The Evaluation & Feedback of your Medical Student
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Transcript of The Evaluation & Feedback of your Medical Student
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The Evaluation & Feedback of your Medical Student
Instructor Name
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Goal
Residents will improve their feedback techniques to heighten the students learning experiences in the clinical setting.
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Objectives
At the end of the session, the learner will be able to:
Define feedback and describe its importance
Distinguish between formative & summative feedback
Distinguish between feedback & evaluation
Describe the characteristics of feedback
Identify barriers to giving feedback
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What is Feedback?
“Feedback is when a learner is offered insight into what he or she actually did, as well as the consequences of his or her actions. Feedback highlights the dissonance between the intended result and the actual result, thereby providing impetus for change.”
J. Ende
Feedback in clinical medical education. JAMA 250(6): 777-81, 1983 Aug 12.
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Why is it important?
Students who receive regular feedback Perform significantly better Develop better judgment Learn faster
0ne of the most important qualities of a good preceptor
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Without Feedback
Mistakes go uncorrected Good performance is not
reinforced Clinical competence is not
achieved Learners self-validate
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Formative Vs. Summative Feedback can be both Formative informs the learner w/
ongoing feedback Giving throughout the rotation Allows learner the opportunity to correct
Summative verifies attainment of competency Given at the end of rotation No present opportunity to correct
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Feedback Vs. Evaluation
Feedback Presents
information Formative
i.e., guides learner to goal
Neutral i.e., verbs & nouns
Evaluation Presents a judgment Typically summative
i.e., how well learner met goal
Normative statements i.e., adverbs &
adjectives
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Feedback Vs. Evaluation
Feedback Evaluation
Timing Timely Scheduled
Setting Informal Formal
Basis Observation Observation
Content
Objective Objective
Scope Specific ActionGlobal
Performance
Purpose
Improvement “Grading”
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Case 1: What would you do?
You realize the morning after being on call that your intern did not appropriately evaluate a patient with ______. Therefore, the patient was not given ____ and showed signs of significant _____.
What do you say to the intern? (both immediately and later)
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Essential Characteristics of Feedback
Descriptive, not judgmental Specific, not general Focus on changeable behaviors Emphasize consequences Be Timely Based on first-hand information
(not hearsay)
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Judgmental (not specific) “You guys are awful. I’m tired of
watching you guys screw up. Try harder and win. I expect 3 TDs in the second half! Just do it! I don’t want to lose my job.”
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Specific (not judgmental) “We’re getting killed on the
blitz. The offensive line needs to
focus on #40 better. JPW, drop back…” Specific things to improve
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Changeable Behavior
Provide feedback on performance discrepancies that are within the control of the learner Consider current skills / knowledge for
learner’s level
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Emphasize Consequences
Provide (or ask learner to provide) possible outcomes if the behavior is not changed
Highlight the benefits to changing the behavior
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Be Timely w/ Feedback
Ensures more accurate recall Immediate feedback is more
believable Allows learner to modify behavior
earlier versus letting it continue (making it more difficult to correct)
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Based on Firsthand Information
Observe the student You cannot provide feedback on
Skills you haven’t observed Knowledge you haven’t questioned Reasoning you haven’t heard Attitudes you haven’t experienced
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Giving Feedback
Describe the performance Wait for learners comments
May provide you insight into the problem
Recommend how to improve Be specific and be clear
Coach, not judge
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Example: Student Too Slow
Instead of “You took way too long interviewing that
patient. You need to be out of the room in about 20 minutes with your H&P.”
Say “I noticed you were in Mrs. Smith’s room
for an hour.” Then wait
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Example: Student Too Slow
Student replies “I know, I just couldn’t get the patient
to stop talking!” “I didn’t know which questions were
most important to ask” “I spent 40 minutes doing the
physical exam” Recommend how to improve
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Example: Student Mistake
Instead of “You wanted to give the patient the
wrong antibiotic for their pneumonia” Say
“Why did you want to give the patient Keflex for their pneumonia?”
Then wait
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Example: Student Mistake
Student replies “You mean Keflex isn’t a good
antibiotic for pneumonia?” “oops, I meant to click on ceftriaxone
instead.” “Dr. Attending said to put them on
Keflex. I thought it was a bad idea.”
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Example: Student Mistake
Recommend how to improve Read the IDSA’s recommendations for
CAP. You can find them… Computer order entry can be
dangerous if you don’t pay close attention to what you are ordering…
I’ll clarify this with Dr. Attending
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Example: Disorganized Student Presentation
Instead of: “You need to improve your presentation.” (not specific)
Say: “This morning on rounds, your presentation was very disorganized. It was difficult to follow your thought process.”
Wait – student can tell you what the problem was from their standpoint
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Example: Disorganized Student Presentation
Recommend how to improve “When you have a complicated patient,
organize your presentation with a problem list. That way others can follow your thought process and your presentations will be more concise and organized.”
“Also, on rounds, listen to how the stellar interns present and try to model your presentations like theirs.”
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Barriers to Giving Feedback
“They know how they’re doing.” “Is this an anomaly?” “I don’t have time.” The Awkwardness
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Summary
Effective feedback is essential to both learning & good teaching
Learners who receive useful feedback perform better
Without feedback, mistakes go uncorrected
Feedback is a skill and can be learned & improved upon
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Questions???