TAIEX Workshop, 20.09.2012 - Belgrade 1

The effect of EU Regulation 181/2011on activities of bus and coach terminals

TAIEX-Workshop, Belgrade – 20. September 2012

TAIEX Workshop, 20.09.2012 - Belgrade 2

Since 2005, the European Commission discussingthe rights of passengers. Rights for individual modesof transport have been adopted.

2009

20082010 - 2012

Regulation N°181/20112013

History

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Transnational passengers per year by coach and bus

75 million

Total long distance passengers per year by coach and bus

300 - 500 million

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Conditions in coach market

Study Steer Davis Gleave, June 2009

1,6 Mio Emloyees 29,000 Companies

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Conditions in coach market

Study Steer Davis Gleave, June 2009

Approx. 250,000 coaches agedbetween 6,3 years in Germany and 12 years in Portugal

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Conditions in coach market

Study Steer Davis Gleave, June 2009

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Situation

• Insufficient possibilities for disabled persons to travel by coach

• No standardised rules for passengers in Europe relating to

- compensation for loss, damage and accident- incorrect or false information- general compensations by poor performance

- rights in case of disruptions

Regulation 181/2011

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Situation

General problems / questions in the process of implementation are:

• National political will

• Financial support from state and/or EU funds• Preparedness of carriers (buses, services) and different types of cooperation

between terminals and carriers

• How to define and plan the activities in terminals

• Different standards for coach passengers in Europe • Different infrastructure conditions ( non- operated terminals and stations –

terminals with operator and stops)

• Cross-border coach services for journeys of less than 250 km • Absence of standard processes for baggage and passenger handling• Responsibilities for lost or demaged luggage, in case of delays, missed

connections and documentation

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Situation

Requirements for disabled passengers - vehicle

• Barrier-free information and guide systems

• Barrier-free facilities

• Speaker announcements

• Barrier-free access from stops/stations to coach

• Barrier-free passenger information system

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Situation

• Special constructions / no series• High additional cost ( 30 TEUR/Vehicle) for

new coaches• Refitting with high additional cost• Loss of seats and luggage capacity• Currently, transport by special operators

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Situation

• Barrier-free information and guide systems

• Barrier-free facilities

• Speaker announcements

• Barrier-free access to gates, stations and terminal

• Barrier-free passenger information system

Requirements for disabled passengers – stations/terminals

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Situation

• Lack of infrastructure in most of cities and during thejourney

• High additional cost• Very old infrastructure in some cases• Different financial structure• Different foreign carriers at terminal with different

national legislations

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Challenges

• Environmental protection

• Demographic change• Passenger requirements• Strong rail and aviation lobby in EU

• Intermodal mobility in EU• Low cost solutions for mobility• Changes in working environment

• Environmental standards

• Passenger rights• White book mobility of EU• High speed rail system

• Intermodal solutions in EU• Cost of transport• Funds for infrastructure and mobility

Projects of APC

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Solutions forstations

outside CCT

Solutions forstations

outside CCT

Validation and Test

Validation and Test

Intermodal TicketsIntermodal TicketsAccess for

reduced mobilitypersons

Access forreduced mobility

persons

Optimizing ofinfrastructureOptimizing ofinfrastructure

CommunicationIT-Network

CommunicationIT-Network

Terminal Management

Terminal Management

Reservation and booking systemReservation and booking system

Terminal infrastructure

Terminal infrastructure

Quality and standards

Quality and standards

APC project aims

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Solution

Services & Security

On-Board Unit and CCT.com

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Solution

• operational data

• vehicle data

• passenger / luggage data

• ticket data

• vehicle position

• disruptions

• communication

• interfaces open to additional hardware

Requirements passengers

Requirements operators

Requirements terminal

Requirements authority

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Solution CCT.com

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Solution

ITS Coach Verbundprojekt 20101

Master_traloco.ppt

Module outlineBus-Luggage-Control-System – System overview

Bus

Baggage Control System

(BBCS)

Ticketing-Labeling

Booking/ Reservation

Interconnect Billing

Service Exchange

Buscarrier

Service Exchange

CCT

Service Exchange

Adapter

mobile terminals

Adapter

stationary terminals

WEB PDA CLIENTS

CCT

Carrier

Agencies

Passenger

Authorities

Adapter

Navigation

Adapter

Bus sensors

Adapter

OBU

Adapter Self-services

Interfaces to other modules

from Bus Information Traffic System

System overview

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Vision

ITS Coach Verbundprojekt 20101

Master_traloco.ppt

Vision: Long-distance coach sevices integrated Europe

CCT

Start

Pick up

CCT

Destination

Technology

CCT

Change

Delivery

ITS Coach Backbone

Hardware / Software � POS� Tickets and Baggage� mobile Handterminals

� PC/ PDA� Printer� Smartcard Reader� Self-service-Systems

KommunikationProcess Transport Passenger / Luggage/ Ticketing / Booking / Check-in / journey/ Service / Complaint

Process Interbilling / Multi Service Voucher

Process Information:

Standards data modeland interfaces

Process chain: Security(also IT) and authorities

Blueprint context

GPS (Galileo)

Wide Area Network

Mobilfunk

))))))

Tickets/Labels/Machines

Travelinformation

Booking/ Reservation

Billing

Interconnect Billing

Bus-Buggage-Control

Pass-Bus Readsystem

Communicationsadapter

Distribution

IT Systeme (MIS)Partner*)

Passenger

Bus Carrier

CCT

Authorities

Agencies

Airports

Railway

System provider

*) interfaces

www.my-bus-trip.eu

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Project - eCoach

Aim:

Establishing a cross-border information andService platform for:

- Passengers- Central Coach Terminals- Coach operators- Authorities

Partners:

GermanyPolandLithuaniaLatviaSloveniaSerbia

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Communication in real-time

Webbased systems solution for informations in real-time

Process optimisation by terminals and carriers

Terminal as a central data hub for carrier and passenger

Interface for reservation, dispatching, ticketing

Transparency passenger information

21

Project - eCoach

ZOB = Central Coach Terminal (CCT)

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Solution

Description for essential infrastructure for coach services in a recommendation for authorities in the case of Germany

Content• description of typs of infrastructure• requirements of different users• intermodal requirements• selection of location• requirements for stops• task for operators• refinancing

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Conclusion

• National programs for infrastructure and development of ICT standards

• European programs for development of processes and standards

• Consequent steps against the grey market

• Round table with participants of national and international market playerand authorities – definition of minimum quality standards

• Independent instance for harmonisation and implementation

• Using of existing solution

• Real-time passenger information

• Statistics

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Contact

24

Stefan Christian – PresidentRüdigerstr. 4610365 Berlin - GermanyEmail: Stefan.Christian@coach-its.euTel. +49 (0) 152 28660724

www.eurobuses.org

Thank you for your attention