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WHY CHOOSE THE KACE MANAGEMENT APPLIANCE?KACE is bringing enterprise-scale systems management functionality to organizations of all sizes, significantly saving you time and your company money over software-only solutions.

THE EASY-TO-USE, COMPREHENSIVE, AFFORDABLE MANAGEMENT APPLIANCE The Dell KACE K1000 Management Appliance fulfills all of the systems management needs of an organization from initial system deployment to ongoing management and retirement. Designed to save you time, and save your company money, KACE Management Appliances typically install in under one day at a low total cost.

THE CHALLENGE: Now more than ever, systems management professionals in organizations of all sizes are charged with doing more with less. Often this is because the size and sophistication of their environment has grown, but the staff and budgetary resources needed to manage it have not kept pace.

THE OPTIONS: Traditional software-based solutions exist, but are designed for the largest enterprises, and the investment necessary in pre-requisite software, hardware, services, maintenance and training can be too costly and too complex. Now there’s an alternative. The KACE Management Appliance.

THE SOLUTION: The KACE Management Appliance provides organizations of all sizes with comprehensive, end-to-end systems management capabilities via affordable and easy-to-use appliances. The KACE Management Appliance supports plug and play deployment onto your LAN and is simple to upgrade; it can perform in stand-alone mode or can be easily configured to integrate with existing LAN services such as LDAP, Active Directory and SAN facilities. Absolutely no up front customization or programming effort is required to enable the appliance.

M A N A G E M E N T A P P L I A N C ED E L L K A C E K 1 0 0 0

“The KACE Appliance saves me two days of work every week. It’s simple to use with a short learning curve. It’s like another person in our IT department, enabling us to grow without having to hire anyone.” — Peter Perez, Network & Technical Specialist, Battle Ground Academy

P Deploy in as little as one dayP Train in hoursP Upgrade in minutesP No hardware or software pre-requisites

P Low total cost of ownershipP No professional service fees P Virtually no administrationP Intuitive Web-based interface

ENHANCED WINDOWS 7 & MAC OS X 10.6 SUPPORT New Windows 7 and Mac OS X features provide full PC and Server lifecycle support to organizations across Windows, Mac and Linux. The K1000 enables common proactive operations policies independent of the underlying users OS.

POWERFUL K-SCRIPTING Enables the creation and enforcement of configuration policies using an intuitive point-and-click interface. K-Scripts can be easily built using a wizard-based approach, without advanced scripting knowledge.

SOFTWARE METERING Provides Mac users with the ability to see what software is actually being used versus just installed. Unused licenses can be harvested, significantly reducing software licensing costs.

PATCHING K1000 patching supports the latest security updates for Windows 7 and Mac OS X 10.6

WHAT IF YOU COULD: Manage Mac and Linux-based machines with the same systems management tool you use for Windows?

Ease the introduction of Mac OS X and Linux platforms into your IT environment?

ALSO AVAILABLE AS VIRTUAL APPLIANCES

KACE Appliances are available as both physical and virtual appliances, providing customers with a variety of deployment options and allowing them to leverage their investment in VMware Infrastructure. Go to www.KACE.com for details.

Over 61% of users evaluating ROI report the KACE Appliance paid for itself in less than three months

Over 68% of KACE customers deployed in less than a week

KACE CUSTOMER SURVEY RESULTS

84% of KACE customers reported “high” satisfaction with KACE appliances

FEATURESDEVICE DISCOVERY & INVENTORYThe K1000 auto-discovers network-wide hardware and software configurations via managed software agents or agentless network scanning.

• Detailed hardware configuration for desktops, notebooks, servers, printers and more• Complete installed software reporting including operating system, applications, registry entries, files, hotfix and patch status

SOFTWARE DISTRIBUTION & INSTALLATIONRemote installation and distribution of applications, updates and any digital asset. Distribution and updates can be flexibly scheduled for specific times based on machine group.

• Replication and alternate download location support for staging payloads in remote locations• Dell OpenManage Client and Server Updates• BITS support; throttle and resume file downloads over slow links

ASSET MANAGEMENT Unifies and automates non-computer and computer asset management processes from deployment to retirement to facilitate tasks such as software license and regulatory compliance.• Tracks assets such as phones, PDAs, audio/ visual equipment, etc. in a single configuration management database (CMDB) • Asset data can be audited automatically via on-going reports• Enables asset tracking through the lifecycle including move, add, change and delete • Vendor and maintenance contracts are also stored, ensuring accurate tracking of financial and renewal service impacts • Track both consolidated asset and vendor data to enable comprehensive reconciliation including software metering to facilitate license harvesting and compliance

CENTRALIZED, POWERFUL REAL-TIME KACE ARCHITECTURE

POWER MANAGEMENTThe K1000 power management features provide an easy-to-use interface for developing power control profiles for an entire organization’s population of client systems, whether they are Windows or Mac. The power profiles are deployed and enforced using the K1000’s powerful configuration management capabilities.

• The K1000’s intuitive point-and-click interface allows for easy development of power policy configurations • Administrators can quickly and easily deploy power configurations using the K1000’s comprehensive configuration management features • The K1000 also simplifies the task of scheduling automated Wake on LAN (WoL) to enable after hours maintenance of powered off systems• Using the K1000 provided pre-defined reports or ad hoc reports, administrators can clearly show the savings from implementing power management policies • The K1000’s power management capabilities may qualify organizations to receive rebates from their utility providers

PATCH MANAGEMENTK1000 patch management provides rapid, accurate and secure patch management, allowing you to proactively manage threats by automating the collection, analysis and delivery of patches throughout your organization.

• Lumension patented agent technology: The K1000 incorporates Patch Fingerprint Technology™ to ensure the highest level of accuracy in the detection of security vulnerabilities • World’s largest patch repository: Access to pre-tested operating system (Windows, Mac) and application patches • Dynamic scanning and deployments: Easy set up of fine grained patching policies using dynamic groupings ensures end systems receive updates with minimal if any IT intervention • Minimal end-user disruption: Reboot options such as suppressed, forced or user option ensure minimal end-user disruption • Patching status: Visibility is provided into the patching status both in aggregate through packaged reports and on a per machine basis for full visibility into patching compliance

“In our environment I would say that without the KACE Appliance, we would have had to hire two or three more people.”

—Michael Williams, Director IT, Dexter Southfield

KACE AGENT MESSAGING PROTOCOLThe K1000 includes an advanced client server communication protocol, KACE Agent Messaging Protocol, to provide efficient, real-time communication between the K1000 agent and appliance. This enables the K1000 to scale to manage high numbers of local and remote systems (up to 20,000), and the ability to immediately execute management actions against systems network wide to:

• Remediate security vulnerabilities • Address compliance requirements • Distribute urgent updates

KACE REMOTE REPLICATION & ALTERNATE DOWNLOAD LOCATIONSThe K1000 can effectively manage remote offices without the need for dedicated hardware or staff at those locations through KACE Remote Replication. These capabilities dramatically reduce the cost and complexity of managing a multi-site organization:

• Easy-to-use configuration options for scheduling replication reduces complexity and time to manage remote sites • Remote shares supported on existing Windows, Linux or Mac servers eliminating the need to purchase dedicated hardware • Dynamic policy groups make it easy to automatically organize and target systems at remote sites • Bandwidth throttling, and synchronization minimize network impact • Checkpoint restart improves reliability and reduces network traffic

“We actually got rid of our asset management program because KACE has such a great inventory system.” —Stacy Reed, Senior Desktop Engineer, Renovis

“Getting our patches up-to-date was a problem before we got the KACE Appliance. Now we have nearly 100 percent participation from all the workstations and we can track the ones that are having problems.”

—Rick Harrison, MIS Director, City of Columbia, TN

“The new power management features are invaluable to us. The Dell KACE K1000 is not only easy to configure and use to enforce power settings, but it gives us a lot of flexibility with regards to additional management functions.”

—Brian Bowman, Systems Administrator, Moss Point Schools

SECURITY AUDIT & ENFORCEMENTProvides scripts and utilities to find security vulnerabilities, enforce security policies and quarantine problem nodes.

• Provides the ability to scan individual nodes, groups of nodes or even all nodes on a network • Vulnerabilities are detected not just from individual applications but also the interactions between applications • Vulnerability detection is based on OVAL, the information community standard endorsed by US Computer Emergency Readiness Team (US Cert) and the Department of Homeland Security

Security policy management and scripting includes pre-packaged security audit templates• Templates can be edited or enhanced for specific security policy implementation, including set and enforce McAfee, Symantec Norton and Outlook installation and run time options• Patching can be used to remediate problems• Where problems cannot automatically be fixed, nodes can be quarantined

ORGANIZATIONAL MANAGEMENT

Allows administrators to define management domains based on their desired scope of device control for effective management in decentralized IT environments.• Each organization is supported by its own database, with separate user roles, permissions and passwords• Ensures only authorized administrators have access to designated machines. • Easy sharing of management resources across other organizations• Provides aggregate asset reporting across management domains

• Easily complete compliance and license harvesting activities

REPORTING & DASHBOARDSThe K1000 utilizes flexible, wizard-based reporting tools to easily generate routine and ad-hoc reports.

• Wizard-based interface for custom reporting• Dashboards & graphical reports provide quick insight into key management metrics• Scheduled and e-mailed reports ease administration• Includes 50+ pre-configured reports • Supports 3rd party ODBC reporting tools

SERVICE DESK & USER PORTALProvides easy-to-use, configurable and integrated service desk management functionality for process and incident-based support• Ability to configure policy-based workflow rules to govern the flow of tickets, tracking and resolution• Supports both incident-based (problem) tickets and task-based (process) tickets • Includes example rules to automate user response driven ticket tracking • Tickets are completely customizable, searchable and sortable, with ticket queues pre-defined based on skill sets, location, group, etc. • Supports hierarchical parent/child tickets and approval fields• The K1000 tracks the ongoing process, including reporting changes in ticket status to appropriate parties • Service desk functionality is seamlessly integrated with other K1000 functionality allowing help desk administrators to rapidly diagnose and resolve incidents within a single interface

Integrated User Portal• Makes it easy for users to submit support requests by email or through the portal• Allows users access to a flexible knowledge base• Allows users to install IT controlled software packages and access their support tickets

CONFIGURATION & POLICY MANAGEMENTThe K1000 provides comprehensive and easy-to-use configuration management and policy enforcement using K-Scripts and shell scripts for Windows, Mac and Linux systems. • Run policies and shell scripts on schedules or immediately • Point and click K-Script creation wizard • Out-of-the-box pre-packaged scripts and policies

• Offline K-Scripts and shell scripts

VIRTUAL KONTAINERS & SECURE BROWSERKACE Virtual Kontainers provide a dramatically faster and less expensive means for distributing and managing key applications with an easy-to-use solution based on the virtualization of commonly used applications.• Eliminates the need to perform a traditional installation for trouble-free deployment and removal of applications• Reduces time and money previously spent researching and testing methods of automated installation and removal of applications• Kontainers provide full application management, including complete visibility and control of where and when applications may be executed• Kontainers for browsers, called Secure Browsers, provide specialized support for control over what processes may be started and even what websites may be visited

iPHONE MANAGEMENTAllows IT organizations to automate iPhone deployment and setup, and then track their iPhone assets throughout the enterprise.

• Provision and control configuration policies for users’ iPhones using the K1000 and User Portal• Monitor and report on iPhone assets synced with users’ Mac OS X systems, to gain visibility into iPhone usage

APPDEPLOYSM LIVEWith AppDeploy Live, K1000 users enjoy a contextual feed to the world’s largest knowledge-base of systems management information found at AppDeploy.com, where they can obtain accurate, community supplied best practices directly from the K1000 console.

REMOTE CONTROLUsing the K1000, administrators can reach out and simply fix a problem, without involving users.

• Remote control support with integrated UltraVNC• Easy configuration for support of multiple remote control packages including XP Remote, NetOps, Dameware and Bomgar

ADMINISTRATIVE ALERTSE-mail alerts on a variety of computer and network attributes for easy exception-based management.

BROADCAST ALERTSFor user notification of important events such as the interruption of e-mail service.

“With KACE, we can look at any computer at any site and know what software is installed…and be in the loop when people are installing things they shouldn’t be.”

—Rich Battin, IT Support Services, Academy School District 20

“When I need to install a silent version of Acrobat Reader, I could comb the Adobe’s website and hope-fully find the information. But with AppDeploy in the same K1000 interface, I can find out how to do it, liter-ally cut and paste, and it works.”

—Justin Woods, Technical Services Manager, JDV Hotels

“KACE gives me more time for client side attention, more time for my own projects.”

—Jimmy Tran, IT Helpdesk, TCI

K1000 ADMINISTRATION: SIMPLE AND SECURE

The K1000 Management Appliance Web-base console provides access to administrative functions from any network-allowable location, including:

• Comprehensive search capability enables search across entire K1000 database

• Authentication, permissions and administrative rights management all managed through single interface

• Save time through real-time LDAP and AD integration

• Wake on LAN capabilities for after hours maintenance

• “One click” appliance software upgrades

• Labeling eases administration by grouping computers by LDAP OU, department, location, IP address or any characteristic, significantly speeding software distributing, alerting, and more

• Audit tracking ensures key administration activities are tracked by time and activity owner, improving governance • Integrated user interface allows for a single sign on and fast switching between the K1000 Management and K2000 Deployment Appliance consoles

1981 Landings Drive Mountain View, CA 94043 877-MGMT-DONE Main 650-649-1806 Fax European Sales: emea@KACE.com Asia Pacific Sales: apac@KACE.com

www.KACE.com info@KACE.com

© 2010 Dell KACE. All rights reserved.

While every effort is made to ensure the information given is accurate, Dell KACE does

not accept liability for any errors or mistakes which may arise. Specifications and other

information in this document may be subject to change without notice.

Dell and KACE are trademarks of Dell Inc. Dell disclaims any proprietary interest in

the marks and names of others. Microsoft and Windows are registered trademarks of

Microsoft Corporation.

MODELS K1100 K1200Features Device Discovery & Inventory P P

Software Distribution & Installation P P

Patch Management P P

Asset Management P P

Service Desk & User Portal P P

Configuration & Policy Management P P

Power Management P P

Security Audit & Enforcement P P

Reporting & Dashboards P P

Virtual Kontainers & Secure Browser P P

Administrative Alerts P P

Remote Site Replication P P

Remote Control P P

Broadcast Alerts P P

AppDeploySM Live P P

Organizational Management P P

iPhone Management P PCapacity Recommended Maximum

Managed Nodes3,000 20,000

Storage 230 GB 330 GBHardware Form Factor 19” 1 U Rack mount chassis 19” 1 U Rack mount chassis Dimensions (inches) 1.7 X 17.2 X 19.8 1.7 X 17.2 X 25.6 CPU 2 Xeon Quad Core (2 GHz) 2 Xeon Quad Core (2.53 GHz) Memory 6 GB, 1066Mhz 12 GB, 1333Mhz Ethernet Ports Dual Gigabit Ethernet Ports Dual Gigabit Ethernet Ports Redundant Disk Array RAID 5 configuration RAID 5 configuration Hot-swappable Hard Drives 3 X 250 GB Serial ATA (SATA)

7.2K RPM 5 X 300 GB Serial Attached SCSI (SAS) 10K RPM

Power Supply 502 Watts, 100 - 240 VAC Energy Smart, Dual Redundant 502 Watts, 100 - 240 VAC

SYSTEM REQUIREMENTS

Managed System Requirements

For minimum specifications refer to OS vendor minimum requirements. The K1000 imposes no additional requirements and supports 32-bit & 64-bit architectures where applicable. Note the current release of Virtual Kontainers supports 32-bit Windows applications only. • Windows®

Windows 7 (Professional, Enterprise, Ultimate)

Windows Vista (Business, Enterprise, Ultimate)

Windows XP SP2 – latest (Professional) Windows 2000 (Advanced Server, Server, Professional)

Windows Server 2008 R2 (Enterprise, Standard, Web)

Windows Server 2008 (Enterprise, Standard, Web) Windows 2003 (Enterprise, Standard, Web)

• MacMac OS X 10.4 - 10.6 PowerPC and x86 architectures

• LinuxRed Hat Linux AS and ES

Versions 3, 4 and 5, 32-bit and 64-bit architectures

• iPhone or iPod Touch 2.0 or later

Web Administration Interface RequirementsMicrosoft Internet Explorer 6.0+Mozilla Firefox 2+, Safari 3+

NOTE: Exact hardware specifications will vary based on availability, and can change without notice.

DSMan08.31.10