The Digital Solutions Gallery

“Digital Transformation,….Our Urgent Vital Journey”

5,300Hardware, Software and Cloud partners

4,500Consulting and Servicedelivery professionals

21 countries

$9.9B

Operations in 11,000Insight teammates worldwide

1988Founded in

GLOBAL REACHDEEP PORTFOLIO & RELATIONSHIPS ENGAGED WORKFORCE

BROAD EXPERTISE FINANCIAL STABILITY LONG LEGACY & KNOWLEDGE

Serving clients in 200+ countires around the globe

in revenue 2019 (Fortune 409)

Insight at a glance

Frank Palmierofrank.palmiero@insight.com614-296-2201www.insight.com

The Digital Solutions Gallery is a peer-to-peer senior executive program completely organized around collaborative learning, leveraged problem-solving and trust-based relationship building across all organizations within this collective community.

The Digital Solutions Gallery is open to practicing digital executives and other senior leaders responsible for delivering value-centric digitally enabled results within this fast-paced world of ongoing economic, social and technological change.

Welcome!!

Thanks Again To Our Sponsoring PartnersAnnual Sponsors

Session Sponsors

Platform Sponsors

The Digital Solutions Gallery Annual Showcase Session

“When Bold Ambition Meets Opportunity & Execution”

Becoming a performance-oriented organization is difficult in transformational times like these. Yet it is also an achievable opportunity, provided you remain laser-focused on elements upon which your success depends. Learn more from those who have done that.

September 23 - 24, 2020

Showcased Presenters

Mr. Thomas D. SampsonChief Information Officer

F-35 Strike Fighter JPO

Ms. Anne Marie StephenSales Director, US Retail

Fabric

Dr. Gerald C. KaneCo-Author;

“The Technology Fallacy”

Ms. Kara HerbertGroup Product Designer

Kroger

Ms. Cris CravensUser Research Manager

Kroger

Virtual Keynote Session #2- September 23, 2020

“Capitalizing On Seismic Shifts”

Today’s Bit Of Non-News

The coronavirus, COVID-19, has turned our world upside down.

The International Monetary Fund (IMF) predicts the cumulative loss to the world’s GDP from 2020 to 2021 will be approximately

$9 trillion.

Consumers are becoming more discerning with where and how they spend their money — creating a new set of business

challenges.

NON-

Focusing on the Customer

In such extreme environments like this, customers want more than the best offering or the lowest price; they seek provider

dependability, product availability, and trust in the brands they choose to do business with.

The modern reality of true customer-centricity connects operations with experiences, creating new dimensions of customer expectations, loyalty and ultimately business success.

This Is Not A Good Look!

Recent consumer research shows that in today’s challenged environment the highest priorities for consumers are availability and

(especially when shopping online) free shipping and fast delivery.

As delivery speeds continue to increase and same-day shipping becomes a reality for more and more orders, consumer focus (and

loyalty dependency) on these priorities will only intensify.

Situations like the one pictured above will become far less tolerable.

Here’s The Problem!

Traditional supply chains are fundamentally centered around keeping their own costs down by leveraging economies of scale.

As a result, forward-thinking modern retailers are starting to re-think their supply chains to be more focused on their customers, and not just

on efficiency.

This often makes it very difficult for most retailers to get their needed products to customers in one day, let alone in a number of hours

…And when there is no toilet paper left,…that is an unhappy customer!!

The Over-Riding Question

How can retailers remain profitable through this seismic shift to a more customer-centric network?

Something To Consider?

Drive revenue growth by intelligently placing (and stocking) smaller fulfillment centers and product assortments closer to

customer populations

The most important factor in the success of customer-centric network is the retailer’s ability to drive increased sales through creating localized assortments specifically tailored to the demand characteristics of the respective areas,…thus building a customer-centric supply chain.

Such a layered approach also helps to protect margins by taking advantage of reduced last-mile distances.

Some On-Their-Game Companies Are Already At This

https://www.albertsonscompanies.com/newsroom/first-ai-fulfillment-ecommerce-solution.html

Albertsons Companies is the First National Grocer to Implement AI-Driven Micro-Fulfillment eCommerce Solution

Kroger plans three more Ocado automated warehouseshttps://www.supermarketnews.com/online-retail/kroger-plans-three-more-ocado-automated-warehouses

More on the great Kroger story tomorrow!

Sounds Great, But How Do You Do It?

That Is What You About To Find Out…

As you listen to today’s showcased leader and share in our discussions….

1. Learn Stuff!!! Listen For Personally Relate-able Examples Of What Has Just Been Described…Both Today And In Our Preceding Sessions

2. Look For Opportunities To Apply And Leverage Those Examples And Learnings Within Your Own Settings

3. Do Stuff!!! Make The Personal Commitment To Follow Through And Act On What You Have Learned

4. Share Your Stories (…Both Highs and Lows…) With The Rest Of Us So That We Can All Continue To Learn Together

As Always, Today’s Objectives

© TEKsystems, Inc. ALL RIGHTS RESERVED.

Workplace Services PartnershipsHow We Deliver World Class Outcomes;

Why We Are Different

16

Expertise & Scale

Best In Class Tools Strategic Partnerships Gartner Magic QuadrantWorld Class Solution Centers

Best Practices

Microsoft GoldAmazon Web Services

Google CloudServiceNow

IPsoftNICE inContact

Delivery Team of over 1,500 50 Delivery Leaders

20 Architects & SME’s7 Global Solution Centers

120+ Field OfficesNational Logistics Office

Cross Practice Integrations

80 Active Engagements$120M Annual Portfolio

2,000 Successful Engagements50% Portfolio is Fortune 500

Exceptional References

Dallas, TexasBaltimore, MarylandManila, Philippines Montreal, Canada

Hyderabad & Bangalore IndiaISO 27001 Certified

Automation & Analytics Digital Service Desk

Application Support & ManagementField Services

Engineering & MobilityProductivity & Collaboration

ServiceNowNICE inContact

sAIgeIPsoft

Absolute DDSTableau

20+ Years ExpertiseISO 27001 Certified

ITIL CertifiedPMP Certified

Microsoft CertifiedHDI Certified

Gartner Promotes TEKsystemsIndustry Trends & Insights Competitive Intelligence

Reference Articles & ArtifactsInsights/Peer Reviews

Comprehensive Capabilities Customer Success

The Digital Solutions Gallery Annual Showcase Session“When Bold Ambition Meets Opportunity & Execution”

September 23 - 24, 2020

The Second Of Our Four Keynote Presentations -- September 23, 2020 at 1:00pm ET

“Capitalizing on Seismic Shifts”

As Amazon’s Steve Susi puts it, “It’s only disruptive if you are not the customer. Customer loyaltiesresult from perceived gains, whereas businesses often worry about perceived losses, or disruptions.”

Customer obsessed organizations understand the difference. Pressures on businesses to continuallydeliver customer-realized improvements are now seismic in nature. Being left behind can mean beingforgotten. Being truly responsive means staying flexible in adapting to opportunities, with an eye towardmanaging risk. Ms. Stephen will share how her company, Fabric, is capitalizing on the micro-fulfillmentopportunity and what other major shifts are coming to all customer-centric businesses.

Ms. Anne Marie Stephen

Retail FuturistSales Director, US Retail

Fabric

ConfidentialConfidential18

Confidential

Confidential

We have to make our e-commerce business profitable

How can we scaleonline fulfillment?

I need my business to better compete with e-commerce giants

I have to get pickers out of my store

What Brands, Retailers & Grocers Are Tackling

Store manager

CEO

Head of e-Commerce

CFO

Confidential

Confidential

- Apoorhva Mehta, Instacart CEO

Confidential

A quick look at the U.S. grocery market

of consumers consider switching retailers if they don't offer same day delivery

Source: Jefferies, Fabric January 2020 Consumer Survey

65%

on every order manually picked in the store and delivered to the consumer

32%

of shoppers say “in-store pickershave made going to the store less enjoyable”

$10Retailers are losing up to

Confidential

Confidential

Confidential

Consumer

Contactless

Frictionless

Autonomous

On-Demand

Trends Driving Supply Chain

Distribution

Distribution Channels Disrupted

Inventory Congestion

eCommerce Surge

Labor Disruption

Confidential

Top Priorities

Local and Hyperlocal

Edited Selections

Fast Fulfillment

Speedy Delivery

Trends Looking to 2021

Confidential

Confidential

Confidential

Confidential

Outdated Supply Chain Models and Solutions Circa 80’s, 90’s Unable to Support 2020 and Beyond Commerce Demands

Confidential

eCommerce Fulfillment Models No Longer Meet Consumer On-Demand Expectations

Confidential

Existing solutions

Too slow, way too expensive Centralized

Automated

Manual DarkStore

In-store Manual

In-store 3rd

Pty

$ $$$$

3 yearsIm

mediate

ConfidentialConfidential

Introducing micro-fulfillment: MFCSmall-scale automated fulfillment centers, where your customers are

Local

Automated

Address your customers need for speed

Reduce manual picking cost; scale more efficiently

33Confidential

Confidential 34

Approach to MFCLocal Proximity is Critical• Close to Customers• Enable Same-Day, One-Hour or Two-Hour Customer Delivery• Profitable

Flexibility in Deployment• Dark Store (Hub and Spoke)• Back of Store• Inside the Store

Flexibility to Optimize Space• Repurposed Real Estate• Repurposed Square Footage• Secure Small Space in Close Proximity to Customers

Small-scale automated fulfillment centers, where your customers are located.

Local

Automated

Delivery

Address your customers need for speed

Reduce manual picking cost; scale more efficiently

Flexibility to Support Customer Orders • Delivery • Curbside • BOPIS

Flexibility to Address Growth • Enable Three Temperature Zones• Phased Deployment of Temperature Zones• Expand System at Growth Points

Demand for faster fulfillment

Confidential

• Grocers are Moving Aggressively

• Initial Interest for Order Volume Has Doubled

• On-Demand Fast Fulfillment

• Need for Speedy Deployment > Time is Now

• Fast Implementation > Can be done in Months vs. Years

• Frozen Becoming More Prioritized

• Staging Orders to Meet Delivery Windows for Customer Pickup and

Delivery Options

• Curbside Contactless is Now, Delivery is Long-Term

What Our Customers Are Doing

Confidential

Fabric’s technology will allow us to turn our existing regional facilities intohigh-velocity automated distribution centers, speeding our expansion intonew markets with 2-hour on-demand delivery,” FreshDirect

--CEO David McInerney

+

• Open later 2020 • Washington, D.C. area distribution center, will be run by Fabric• 10,000 Square Foot MFC Run by Fabric• 10,000 Fast Moving SKUs to process up to 1,000 orders per day • FreshDirect plans to utilize Fabric MFC technology in additional sites

ConfidentialConfidential

• Established 2015; ~170+ team-members (NYC, Tel-Aviv)

• Backed by Temasek, CPP, Corner, Aleph, Innovation Endeavors (former Google CEO fund),

Playground, Evolv (Kraft Heinz)

• $136m in equity raised

• 15 sites under development / contract, including 2 live

Hi, we’re

37Confidential

Confidential

We’re ready to partner with you to provide unparalleled e-

grocery fulfillment

Our elastic micro-fulfillment solution ensures you provide

quality service while maintaining profitability

Start small and grow for a risk-free option

Cool Vendors in Intelligent Supply Chain Execution Technologies

CNBC UPSTART - list of 100 promising start-ups to watch

Europe’s 100 Hottest Startups

Forbes’ most promising Israeli startups in New York

Confidential

Thank yougetfabric.com

Anne Marie Stephen Sales Directorannemarie.stephen@getfabric.com

40

Why Data Virtualization? Common Data Virtualization Use CasesData Virtualization

BIG DATA, CLOUD INTEGRATION

Advanced Analytics

Data Warehouse Offloading

Big Data for Enterprise

Cloud / SaaS Integration

AGILE BUSINESS INTELLIGENCE

Logical Data Warehouse

Virtual Data Marts

Self-Service BI

Operational BI / Analytics

SINGLE VIEW APPLICATIONS

Single Customer View - Call Centers, Portals

Single Product View - Catalogs

Single Inventory View - Inventory

Reconciliation

Vertical Specific - Single View of Wells

API BASED DATA SERVICES

Unified Data Services Layer

Logical Data Abstraction

Agile Application Development

Linked Data Services

Tom LaSalle / tlasalle@denodo.com / 614.439.6925

The Art of Engineering

“The fewer moving parts, the better." "Exactly. No truer words were ever spoken in the context of engineering.”― Christian Cantrell –Author and Software Developer

Retail Analytics Business Assessment CARLY FIORINA

Retail Analytics Business Assessment

SEISMIC SHIFTS…WHERE ARE WE?

Image Source: Getty Images

Retail Analytics Business Assessment

SEISMIC SHIFTS…WHERE ARE WE?

Image Source: Getty Images

17601900

1950

1985

2020

2020

2020

2020

2020

???

Retail Analytics Business Assessment

FEELING BETTER?

Image Source: Getty Images

17601900

1950

1985

2020 2021

Retail Analytics Business Assessment

OR WORSE?

Image Source: Getty Images

2020

Retail Analytics Business Assessment CARLY FIORINAA WAKE UP CALL

Retail Analytics Business Assessment CARLY FIORINAHOW FREQUENTLY SHOULD WE REINVENT?

Source: The Titanic Syndrome by Nadya Zhexembayeva

Retail Analytics Business Assessment CARLY FIORINAYOU MAY ASK YOURSELF…

Image Source: Talking Heads, awwmemes.com

•If we couldn’t do anything that we normally do when it comes to creating an event, what would we do?•What are all the assumptions you have around what must happen in a meeting? What if the opposite were true — what kind of meeting might result?•If you had unlimited funds to create the award-winning meeting of all time, what would you spend the money on?•You can only focus on one thing for your next meeting to make it a success —what is it? Why?

Retail Analytics Business Assessment CARLY FIORINAYOU SHOULD ASK YOURSELF…

Image Source: Skip Pritchard

Who is on our team that is charting the course for our future? Do they look like the past? Or do the embody what’s next?

If we could only focus on one thing, what is it? And Why?

What if our customers all went away? Where would they go? Why would they leave us?

Are we better than our competitors? In the eyes of the customer?

What makes us unique? What differentiates us? Is this a fact or an aspiration? Are we being honest with ourselves?

What if we couldn’t do anything that we would normally do? Then, what would we do?

Are we really listening to our customers and our employees? What are they saying?

Why do we do what we do they way we do it?

Are we informed? Are we inclusive? Are we decisive?

What are all the assumptions and constraints that we self-impose on ourselves? How can we remove them?

Retail Analytics Business Assessment CARLY FIORINATHINK ABOUT…

Source: The Titanic Syndrome by Nadya Zhexembayeva

Private and confidential

“Deep Instinct tested with zero false-positives…It is rare to achieve 100 percent ratings…that is precisely

what Deep Instinct has done”

SIMON EDWARDSSE Labs Founder

Chairman of the Board

“…Deep Instinct’s uniqueapproach in applying deep learning

is yielding revolutionary breakthroughs…”

JEFF HERBSTVice President

nVidia

“Deep Instinct protects us from zero-day attacks…Threats that have never been seen before…”

ANDY RHOADESGlobal Head of Commercial PCsHP Personal Systems

The Digital Solutions Gallery Annual Showcase Session

“When Bold Ambition Meets Opportunity & Execution”

Becoming a performance-oriented organization is difficult in transformational times like these. Yet it is also an achievable opportunity, provided you remain laser-focused on elements upon which your success depends. Learn more from those who have done that.

September 23 - 24, 2020

Showcased Presenters

Mr. Thomas D. SampsonChief Information Officer

F-35 Strike Fighter JPO

Ms. Anne Marie StephenSales Director, US Retail

Fabric

Dr. Gerald C. KaneCo-Author;

“The Technology Fallacy”

Ms. Kara HerbertGroup Product Designer

Kroger

Ms. Cris CravensUser Research Manager

Kroger