The Consumer Organisation for Air Passenger Rights.
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The first Polish Consumers' Organisation for Air Passenger Rights 12/06/2013
Transcript of The Consumer Organisation for Air Passenger Rights.
The first Polish Consumers' Organisation for Air Passenger Rights
12/06/2013
To tackle with air passengers’ problems
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Passenger claims (EU261) received by the Polish Enforcement Body
Our goal is to represent passengers and educate all the participants of the passenger air services market when it comes to important issues for them, connected with the ticket (the travel contract), satisfaction with the services and the course of the whole journey
12/06/2013
To initiate changes to EU regulations within air passenger rights
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To educate passengers e.g. przyjaznelatanie.pl
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To collect passenger’s opinion
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To solve passengers problems efficiently • Reduce costs for all stakeholders via alternative dispute resolution (ADR) • Agree on practical solution in Poland within EU Regulation for ADR in the air passenger rights sector
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Thank you!
przyjaznelatanie.pl
12/06/2013
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