The Connected: How Digital is Transforming the Traveler Experience
Transcript of The Connected: How Digital is Transforming the Traveler Experience
MAKING DIGITALThe Connected Traveler: How Digital is Transforming the Traveler Experience
Mindtree at a Glance
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“We engineer meaningful technology solutions to help
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Alice is an avid traveler for both business and leisure. Imagine the seamless travel experience that an airline can provide for a connected traveler like Alice…
The possibilities are boundless!
Syncing with email Price comparison Logistics
Destination suggestion
Trip story board
NotificationsBio-metric check in
Dedicated boarding timeiBeacons
Personalization
In-room Technology
Advanced search
In-flight
Social Connect
Augmented reality enabled navigation
Reward Loyalty Points
Expense Management
Review/Feedback
Travel planning
Pre-travel
During travel
Post-travel
Family/Friends notification
The Connected Traveler
Travel planning
Social Connect
Travel suppliers drip information about Alice’s destinationsthrough social feeds
Syncing with email
Alice’s Outlook is synced via the airlines email plugin. Alice triggers an airline search via Outlook
Trip story board
Airline builds trip storyboard based on Alice’s travel schedule
Price comparison
Flight and hotel options based on schedules, price and recommendation based on history
User Behavior Analysis
Suggests feature videos on interesting destination to help Alice plan her vacation.- based on user behavior, demographic & psychographic profile
Pre-travel
Notifications
Flight delay notifications and subsequent rescheduling of cab and hotel-reservation
Assigned boarding time
Alice is notified of the time-window to check-in and board
Baggage scan
Alice does a quick bag scan from her Mobile App. The bag tags are updated in the mobile app which enable real time tracking
Gate navigation via iBeacons
Coordinated proximity sensing devices synced with itinerary to notify Alice about dining options if she is early at the gate
Biometric check-in
Alice does a biometric check-in at the airline kiosk & arrives at Express Security at scheduled time
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During travel
Virtual reality storefront
Airline curates a special storefront of local goods based on Alice’s search and shopping history
Pre-ordering
GoPro and mobile hotspot pre-ordered by Alice is available for pickup at the gate
Personalization
Personalized cuisine and in-flight entertainment for Alice
Body sensors
Body sensors enable automatic temperature adjustments
In-room technology
Paperless travel
Electronic signatures for check-ins, avoiding physical paperwork
Mobile technology allows Alice to check into her hotel room with customized entertainment and room management
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Post-travel
Notifications
Airline notifies cab service and hotel of Alice’s estimated time of arrival
Expense Management
Final expense report for the trip created by the airline
Feedback
App asks for trip feedback
Reward points
Notification via wearables
Smart-phone enabled navigation to locate the cab/ rental car
Notification of reward points earned for the trip and purchases
Family/Friends Notification
Notifications about boarding, cab, hotel sent to designated family /friend
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The Connected Traveler: The Possibilities are Boundless
MAKING DIGITAL
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