The Complete Approach
1
Customer Connected, Optimised processes Motivated people Appropriate IT Systems We work with successful companies and business leaders who want greater growth and innovation in their business Your successful business is built on these three pillars The successful connected, complete company Customer Journey what we do for you: Help you to ask the questions, how does the customer engage with you? What does the customer say to you at each stage in this engagement and what are the ‘moments of truth’? We use techniques such as ‘voice of the customer’ at this stage Concept what we do for you: What is the strategy to deliver your value to customers? We’re helping you to search for a customer not a business at this stage Continuation what we do for you: Help you to build the right quality systems such as ITIL, Prince 2, CompTIA Trustmark Help you to build the right organization and Board skills Help you to develop the right Mindset and behaviours within your teams Help you to ensure world class Business Process Efficiency Help you to develop world class leaders who bring innovation for new products from the floor Capability what we do for you: Help you to evaluate and implement the right IT systems. Help your managers become: competent communicators with their staff and customers, who provide feedback, who coach for success. Get you to do things in your business in a way which is customer connected and efficient. We use techniques such as Lean, Process mapping and agile at this stage The Complete Approach www.thecompleteapproach.co.uk 0870 974 1911 The journey is ‘concept to continuation’ Our network of highly skilled, like-minded consultants will take you on a journey to discover the best company you can be We also support you with hygiene factor support such as Intellectual Property, Finance, HR, Health and Safety, Facilities Management, Mentoring and Training,
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Transcript of The Complete Approach
Customer
Connected,
Optimised
processes
Motivated
people
Appropriate
IT SystemsWe work with successful companies
and business leaders who want
greater growth and innovation in their
business
Your successful
business is built on
these three pillars
The successful
connected,
complete
company
Customer
Journeywhat we do for you:
Help you to ask the questions, how
does the customer engage with
you?
What does the customer say to you
at each stage in this engagement
and what are the ‘moments of
truth’?
We use techniques such as ‘voice
of the customer’ at this stage
Conceptwhat we do for you:
What is the strategy to
deliver your value to
customers?
We’re helping you to
search for a customer not
a business at this stage
Continuationwhat we do for you:
Help you to build the right quality systems
such as ITIL, Prince 2, CompTIA Trustmark
Help you to build the right organization and
Board skills
Help you to develop the right Mindset and
behaviours within your teams
Help you to ensure world class Business
Process Efficiency
Help you to develop world class leaders
who bring innovation for new products from
the floor
Capabilitywhat we do for you:
Help you to evaluate and implement
the right IT systems.
Help your managers become:
competent communicators with their
staff and customers, who provide
feedback, who coach for success.
Get you to do things in your business
in a way which is customer connected
and efficient.
We use techniques such as Lean,
Process mapping and agile at this
stage
The Complete Approach
www.thecompleteapproach.co.uk
0870 974 1911
The journey is ‘concept to continuation’Our network of highly skilled, like-minded consultants will take you on a journey to discover the best company you can be
We also support you with
hygiene factor support such as
Intellectual Property, Finance,
HR, Health and Safety, Facilities
Management, Mentoring and
Training,
