The Communication iCODE: Mastering the art of interpersonal communication

1. Mastering Communication: The Communication iCODE Lars Sudmann [email protected] Twitter: @larssudmann

2. Audiences LedLeader Leadership Lecturer Organizational Advisor

3. 21st Century Skills Critical Thinking, Collaboration, Creativity & Communication Source: American Management Association http://www.amanet.org/news/AMA-2010-critical-skills-survey

4. www.flickr.com/ScratchEdTeam

5. CONTENT ORGANIZATION DELIVERY EFFECT INTERNAL REGULATION

6. 8 Tocky, http://www.nandahome.com/

7. #1 Know with which ear youre currently listening

8. Your desk is quite full

9. The four ears of listening Fact ear Relationship ear You should ear Revelation ear Adapted from Schultz von Thun

10. #1 Know with which ear youre currently listening

11. Alright, let me send this email

12. #2 S + R = O

13. Did he really say that? Who does she think she is?!?! Wait until I have my chance to pay that back!! My pants are too long

14. Emotional Self- Regulation

15. People in our study were convinced theyve accurately understood the tone of an e-mail message when in fact their odds are no better than chance. Nicholas Epley University of Chicago

16. #3 Never assume facts are friendly Ask instead: What do you mean?

17. Audience Analysis - Picture

18. Seek first to understand, then to be understood Stephen Covey

20. Yes, butDestructive Constructive Negative Positive Communication Patters Yes, andNo, because No!

21. #4 Watch your words: Short, positive & constructive language keeps a conversation going

22. The King Rambler Sesame Street Philosopher long short simple deep Sentences Choice of Words

24. #5 Guide the other party

25. Financials - Savings 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 1000

26. Helicopter First Detail later

27. Project Financials Current status - Overview Result: 1 Mio EUR Savings p.a. Net Present Value: 3+ EUR MM Sensitivity Analysis confirms soundness On track to deliver target!

28. Back-up: Savings 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 1000

29. Situation Complication Solution Problem Options Proposal

31. #6 Open Delivery

32. Whats that sound in the background?

33. Full on / full off

34. #7 Sharpen your virtual delivery

35. Webmeeting, video Wikis, Yammer, IM, chat, phone, webcam Email, status updates Simple Collab- oration Complex Collab- oration Real time Delayed Ways of Virtual Communication

36. Radio

38. #8 Giving energizing feedback

39. 1) Be specific 2) Share the impact on YOU (I) 3) Give potential solutions Giving Feedback

40. Audiences

41. Blind Spots Known to others Not known to others Known to self Not known to self Johari-Window in Communication Based on: Luft / Ingham "The Johari window

42. Feedback is like that gift you get from your aunt. You may like it or you may not like it. You may use it or throw it away later. But you smile and say: Thank you.

43. #9 Conflict Communication

44. Check: Internal calibration Clarify: Reasons, Assumptions, Impact Create: Win-win options The 3 Cs of Conflict Resolution

45. Spontaneous Meetings

47. #6 Open Delivery #7 Virtual Power #8 Energizing Feedback #9 Three Cs of Conflict #10 The Power of Three #1 The Four Ears #2 S + R = O #3 Never Assume #4 Short & Constructive #5 Helicopter first

48. Why?

49. Mastering Communication: The Communication iCODE Lars Sudmann [email protected] Twitter: @larssudmann

The Communication iCODE: Mastering the art of interpersonal communication

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