The Commissioning Group: Leadership Team...Kirstie Haines Job Title Adults Wellbeing Strategic Lead...

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John Hooton Interim Chief Executive ext. 2460 [email protected] Dawn Wakeling Commissioning Director - Adults & Health; Director of Adult Social Services ext. 4290 [email protected] Chris Munday Family Services Director & Commissioning Director - Children & Young People ext. 7099 [email protected] Andrew Howe Director of Public Health 0208 359 3970 [email protected] Cath Shaw Deputy Chief Executive and Commissioning Director - Growth & Development ext. 4716 [email protected] Anisa Darr Director of Resources ext. 7634 [email protected] Jamie Blake Commissioning Director Environment ext. 7609 [email protected] Caroline Woolf Commercial Director (Interim) ext. 7082 [email protected] Stephen Evans Interim Chief Operating Officer ext. 3021 [email protected] Jenny Obee Head of Information Management ext. 4859 [email protected] Patricia Phillipson Head of Finance (interim) 020 8359 2800 [email protected] Michael Koumi Head of Safety, Health and Wellbeing ext. 7960 [email protected] Chris Smith Head of Estates ext. 2987 [email protected] Liz Hammond Lead HR Consultant 0771 7158793 [email protected] Kari Manovitch Head of Customer Strategy & Programmes ext. 7628 [email protected] Jamie Masraff Strategic Lead for Performance and Programmes ext. 4792 jamie.masraff@barnet.gov.uk Katie Mayers Head of Communications, Marketing and Engagement ext. 5313 [email protected] Cassie Bridger Strategic Lead Sport & Physical Activity 07885 208806 [email protected] Kirstie Haines Adults Wellbeing Strategic Lead 07885 208 808 [email protected] Vacant Mental Health & Learning Disability Strategic Lead Courtney Davis Head of Adult’s Transformation Programme ext. 4901 [email protected] Vacant Head of Social Care Commissioning Val White Programme Director, Education and Learning ext. 7036 [email protected] Ben Thomas Strategic Lead Childrens Heath Comissioning ext. 6178 [email protected] Adam Driscoll Commissioning Lead Planning ext. 4922 [email protected] Paul Shipway Strategic Lead Housing ext. 4924 [email protected] Dennis Holmes Lead Commissioner - Parks & Green Spaces Ext. 4558 [email protected] Jamie Cooke Strategic Lead - Effective Borough Travel ext. 2275 [email protected] Kitran Eastman Strategic Lead Clean and Green ext. 2803 [email protected] Mario Lecordier Strategic Lead Commissioner - Transport and Highways(Interim) ext. 5258 [email protected] Kiran Vagarwal Strategic Lead, Safer Communities ext. 2953 [email protected] Philip Hamberger Relationship Manager ext. 5688 [email protected] Helen Bailey Partnership Relationship Manager ext. 4410 [email protected] Not for external distribution Last updated: 12/08/2016 09:41 The Commissioning Group: Leadership Team Susie Kemp Interim Director of Strategy ext. 5534 [email protected] Johnathan Schroder Internal Communications and Engagement Manager ext. 7954 [email protected] Kaimi Ithia Strategic Communications Manager ext. 5298 [email protected] Sue Cocker Media Manager ext. 7039 [email protected] Mark Harewood Design Manager ext. 7551 [email protected] Amanda Lynn Strategic Communications Manager ext. 5176 [email protected] Rosie Evangelou Consultation and Research Manager [email protected]

Transcript of The Commissioning Group: Leadership Team...Kirstie Haines Job Title Adults Wellbeing Strategic Lead...

Page 1: The Commissioning Group: Leadership Team...Kirstie Haines Job Title Adults Wellbeing Strategic Lead Work Phone 07885 208 808 Email Address kirstie.haines@barnet.gov.uk Job Role Developing

John Hooton

Interim Chief Executive

ext. 2460

[email protected]

Dawn Wakeling

Commissioning Director - Adults &

Health; Director of Adult Social

Services

ext. 4290

[email protected]

Chris Munday

Family Services Director &

Commissioning Director - Children &

Young People

ext. 7099

[email protected]

Andrew Howe

Director of Public Health

0208 359 3970

[email protected]

Cath Shaw

Deputy Chief Executive and

Commissioning Director - Growth &

Development

ext. 4716

[email protected]

Anisa Darr

Director of Resources

ext. 7634

[email protected]

Jamie Blake

Commissioning Director –

Environment

ext. 7609

[email protected]

Caroline Woolf

Commercial Director (Interim)

ext. 7082

[email protected]

Stephen Evans

Interim Chief Operating Officer

ext. 3021

[email protected]

Jenny Obee

Head of Information Management

ext. 4859

[email protected]

Patricia Phillipson

Head of Finance (interim)

020 8359 2800

[email protected]

Michael Koumi

Head of Safety, Health and

Wellbeing

ext. 7960

[email protected]

Chris Smith

Head of Estates

ext. 2987

[email protected]

Liz Hammond

Lead HR Consultant

0771 7158793

[email protected]

Kari Manovitch

Head of Customer Strategy &

Programmes

ext. 7628

[email protected]

Jamie MasraffStrategic Lead for Performance

and Programmes

ext. 4792

[email protected]

Katie Mayers

Head of Communications,

Marketing and Engagement

ext. 5313

[email protected]

Cassie Bridger

Strategic Lead – Sport & Physical

Activity

07885 208806

[email protected]

Kirstie Haines

Adults Wellbeing

Strategic Lead

07885 208 808

[email protected]

Vacant

Mental Health & Learning

Disability Strategic Lead

Courtney Davis

Head of Adult’s Transformation

Programme

ext. 4901

[email protected]

Vacant

Head of Social Care

Commissioning

Val White

Programme Director, Education

and Learning

ext. 7036

[email protected]

Ben Thomas

Strategic Lead Childrens Heath

Comissioning

ext. 6178

[email protected]

Adam Driscoll

Commissioning Lead – Planning

ext. 4922

[email protected]

Paul Shipway

Strategic Lead Housing

ext. 4924

[email protected]

Dennis Holmes

Lead Commissioner - Parks &

Green Spaces

Ext. 4558

[email protected]

Jamie Cooke

Strategic Lead - Effective Borough

Travel

ext. 2275

[email protected]

Kitran Eastman

Strategic Lead – Clean and Green

ext. 2803

[email protected]

Mario Lecordier

Strategic Lead Commissioner -

Transport and Highways(Interim)

ext. 5258

[email protected]

Kiran Vagarwal

Strategic Lead, Safer

Communities

ext. 2953

[email protected]

Philip Hamberger

Relationship Manager

ext. 5688

[email protected]

Helen Bailey

Partnership Relationship Manager

ext. 4410

[email protected]

Not for external distribution

Last updated: 12/08/2016 09:41

The Commissioning Group: Leadership Team

Susie Kemp

Interim Director of Strategy

ext. 5534

[email protected]

Johnathan Schroder

Internal Communications and

Engagement Manager

ext. 7954

[email protected]

Kaimi Ithia

Strategic Communications

Manager

ext. 5298

[email protected]

Sue Cocker

Media Manager

ext. 7039

[email protected]

Mark Harewood

Design Manager

ext. 7551

[email protected]

Amanda Lynn

Strategic Communications

Manager

ext. 5176

[email protected]

Rosie Evangelou

Consultation and Research

Manager

[email protected]

Page 2: The Commissioning Group: Leadership Team...Kirstie Haines Job Title Adults Wellbeing Strategic Lead Work Phone 07885 208 808 Email Address kirstie.haines@barnet.gov.uk Job Role Developing

John Hooton Job Title Interim Chief Executive

Work Phone ext. 2460

Email Address [email protected]

Job Role

Head of the Council and responsible for all Council employees and service delivery across

Barnet

Chief Financial Officer

COMMISSIONING GROUP

The Commissioning Group consists of two teams: commissioning strategy, who develop and implement commissioning strategies for a broad set of community-

related areas including public health, children and young people, community wellbeing, regeneration and environment; and commissioning resources which is

responsible for the retained functions which support the council’s operations including HR and finance, communications, information management,

programmes, performance and commercial functions. The teams work together to deliver the Corporate Plan, six committee Commissioning Plans and

Financial Strategy to save £81m up to 2020.

Commissioning Group identifies and develops the business cases and delivery specifications required to deliver the plans and priorities set out above by

embedding them as part of the council’s change programme and annual budgets. Commissioning Group consists of creative and innovative employees who

challenge established approaches, and lead and shape changes to meet our priority outcomes. Teams work together to assess the market and develop it

where necessary, and involve users in design and delivery. The Commissioning Group’s commercial function is responsible for managing the council’s

commercial contracts and works with Senior Responsible Officers to ensure that the council continues to receive a good quality service as specified in the CSG

and Re contracts delivering £126m and £39m savings respectively, over ten years

Page 3: The Commissioning Group: Leadership Team...Kirstie Haines Job Title Adults Wellbeing Strategic Lead Work Phone 07885 208 808 Email Address kirstie.haines@barnet.gov.uk Job Role Developing

Cath Shaw Job Title Interim Deputy Chief Executive and Commissioning Director - Growth & Development

Work Phone ext. 4716

Email Address [email protected]

Job Role

Commissioning services in relation to regeneration, economic development, planning,

employment and skills

Commissioning services in relation to housing, homelessness and development of homes

on public sector land

Working with the West London Alliance on sub-regional devolution and commissioning of

housing, economic development and skills

Stephen Evans Job Title Interim Chief Operating Officer

Work Phone ext. 3021

Email Address [email protected]

Job Role

Responsibility for commercial, strategy and communications, resources and assurance

functions

Lead on corporate strategy, including the council’s Corporate Plan and cross-cutting strategy

Page 4: The Commissioning Group: Leadership Team...Kirstie Haines Job Title Adults Wellbeing Strategic Lead Work Phone 07885 208 808 Email Address kirstie.haines@barnet.gov.uk Job Role Developing

Dawn Wakeling Job Title Commissioning Director - Adults & Health; Director of Adult Social Services

Work Phone ext. 4290

Email Address [email protected]

Job Role

Responsible for adult social care, NHS partnerships, joint commissioning, Sports, Physical

Activity and Leisure Services

Committees: Adults and Safeguarding, Health and Wellbeing, Chipping Barnet Area

Committee

Statutory director of adult social services, Leads health and wellbeing for Barnet, including

delivery of the health and wellbeing strategy and oversight of inter-authority agreement with

Harrow for public health.

Chris Munday Job Title Family Services Director & Commissioning Director - Children & Young People

Work Phone ext. 7099

Email Address [email protected]

Job Role

Page 5: The Commissioning Group: Leadership Team...Kirstie Haines Job Title Adults Wellbeing Strategic Lead Work Phone 07885 208 808 Email Address kirstie.haines@barnet.gov.uk Job Role Developing

Jamie Blake Job Title Commissioning Director - Environment

Work Phone ext. 7609

Email Address [email protected]

Job Role

Lead the development of strategies and delivery plans so that Council outcomes are

achieved in respect of Council’s responsibilities for Waste, Cleansing, Parks and Green-

spaces, Community Safety, Highways and Parking and Regulatory Services;

Lead and manage strategic partnerships particularly in relation to NLWA, the Metropolitan

Police / MOPAC, Lee Valley Regional Park Authority, Transport for London and Saracens;

Be the Council’s principal adviser in respect of all matters relating to commissioning

outcomes for environmental services;

Andrew Howe Job Title Director of Public Health

Work Phone 0208 359 3970

Email Address [email protected]

Job Role

Building policy, programmes and strategic partnerships to promote the health and wellbeing

agenda including through the Health & Wellbeing strategy and Health & Wellbeing Board

Leadership and collaborative working within the Council and external partners and stakeholders

– e.g. NHS England, Barnet Clinical Commissioning Group, local communities – to deliver

appropriate services and interventions that promote health and wellbeing for the local population

Oversight of mandated Public Health duties including the surveillance and assessment of

populations’ health and wellbeing including the local authority role in health protection, the

annual report of the Director of Public Health and the triennial pharmaceutical needs assessment

Page 6: The Commissioning Group: Leadership Team...Kirstie Haines Job Title Adults Wellbeing Strategic Lead Work Phone 07885 208 808 Email Address kirstie.haines@barnet.gov.uk Job Role Developing

Anisa Darr Job Title Director of Resources

Work Phone ext. 7634

Email Address [email protected]

Job Role

Lead for financial elements of business planning

Responsible for ensuring back office functions of CSG contract are cliented appropriately

and developments in each of these areas supports the council’s priorities

Programme sponsor for locality strategy, move to Colindale and smarter working

Caroline Woolf Job Title Commercial Director (Interim)

Work Phone ext. 7082

Email Address [email protected]

Job Role

Lead the commercial and performance functions across the Council, building and

overseeing partner relationships

Develop and implement innovative approaches to organisational transformation, through

ongoing improvements to corporate business practices and commercial partnerships

Ensure commercial negotiations provide value and outcomes which support corporate

objectives

Page 7: The Commissioning Group: Leadership Team...Kirstie Haines Job Title Adults Wellbeing Strategic Lead Work Phone 07885 208 808 Email Address kirstie.haines@barnet.gov.uk Job Role Developing

Katie Mayers Job Title Head of Communications, Marketing and Engagement

Work Phone ext. 5313

Email Address [email protected]

Job Role

Susie Kemp Job Title Interim Director of Strategy

Work Phone ext.5534

Email Address [email protected]

Job Role

Lead on internal and external communications and engagement

Client lead on customers services

Page 8: The Commissioning Group: Leadership Team...Kirstie Haines Job Title Adults Wellbeing Strategic Lead Work Phone 07885 208 808 Email Address kirstie.haines@barnet.gov.uk Job Role Developing

Cassie Bridger Job Title Strategic Lead – Sport & Physical Activity

Work Phone 07885 208806

Email Address [email protected]

Job Role

To increase participation in sport & physical activity through effective working partnerships

and collaboration, targeting those who do not traditionally engage

Advocate investment and innovative policies to support the delivery of high quality,

accessible facilities and delivery of services

Improve and enhance opportunities, through commissioning and contractual agreements

Kirstie Haines Job Title Adults Wellbeing Strategic Lead

Work Phone 07885 208 808

Email Address [email protected]

Job Role

Developing new models of integrated care for older and vulnerable people

Designing and commissioning new service model for vulnerable adults

Manage key strategic relationships with delivery partners

Page 9: The Commissioning Group: Leadership Team...Kirstie Haines Job Title Adults Wellbeing Strategic Lead Work Phone 07885 208 808 Email Address kirstie.haines@barnet.gov.uk Job Role Developing

Courtney Davis Job Title Head of Adult’s Transformation Programme

Work Phone ext. 4901

Email Address [email protected]

Job Role

Lead on the development and delivery of Adult’s transformation programme with key service

improvement, organisational change and savings projects

The transformation programme encompasses projects which are aimed at delivering the Adults

and Health Commissioning Plan and the following key priorities:

(i) best practice social care, focused on what people can do and how they can help themselves,

(ii) diversifying Barnet’s accommodation offer to help more people live independently

(iii) transforming day care provision to ensure that people remain active and engaged through

access to employment and

(vi) integrating health and social care services to prevent crises and help individuals stay well and

in their own homes

Val White Job Title Programme Director, Education and Learning

Work Phone ext. 7036

Email Address [email protected]

Job Role

To lead the development of evidence based commissioning strategies relating to education

and learning to achieve the council’s strategic outcomes set out in the Corporate Plan, and

key priorities highlighted in the five year commissioning plan for Children, Education,

Libraries and Safeguarding committee

To be the strategic commissioning lead for education services provided by Cambridge

Education, on behalf of the council

To develop and lead the council’s education capital investment strategy to ensure that there

is sufficient educational provision for Barnet’s growing population

Page 10: The Commissioning Group: Leadership Team...Kirstie Haines Job Title Adults Wellbeing Strategic Lead Work Phone 07885 208 808 Email Address kirstie.haines@barnet.gov.uk Job Role Developing

Ben Thomas Job Title Strategic Lead Childrens Heath Comissioning

Work Phone ext. 6178

Email Address [email protected]

Job Role

To lead the development of evidence based commissioning strategies to achieve the council’s

strategic outcomes reflected in the Corporate Plan, and key priorities highlighted in the five year

commissioning plan for Children, Education, Libraries and Safeguarding committee, relating to

children and families

To work collaboratively across a multi-agency environment with a range of partners to develop

practical responses to key strategic policy challenges facing the authority, relating to children and

families

To promote innovation and creativity in service provision to achieve integrated outcomes for

children and young people Barnet

Adam Driscoll Job Title Commissioning Lead - Planning

Work Phone ext. 4922

Email Address [email protected]

Job Role

Clienting planning and development services, including shaping the direction of planning

policy

Reviewing performance, supporting required contractual changes and leading new

commissions in relation to Barnet’s joint venture partner Re

Working with commissioners to integrate and align planning and development opportunities

with other Council strategies, policies and projects

Page 11: The Commissioning Group: Leadership Team...Kirstie Haines Job Title Adults Wellbeing Strategic Lead Work Phone 07885 208 808 Email Address kirstie.haines@barnet.gov.uk Job Role Developing

Paul Shipway Job Title Strategic Lead Housing

Work Phone ext. 4924

Email Address [email protected]

Job Role

Housing Strategy and Policy

Commissioning Lead for Housing Services

HRA Business Plan

Dennis Holmes Job Title Lead Commissioner - Parks & Green Spaces

Work Phone ext. 4558

Email Address [email protected]

Job Role

Lead on the implementation of the Council’s Parks and Open Spaces Strategy;

Develop an appropriate alternative delivery model for the Council’s parks and open spaces;

Work with partners and stakeholders to deliver improvements to the Council’s parks and

open spaces

Page 12: The Commissioning Group: Leadership Team...Kirstie Haines Job Title Adults Wellbeing Strategic Lead Work Phone 07885 208 808 Email Address kirstie.haines@barnet.gov.uk Job Role Developing

Jamie Cooke Job Title Strategic Lead - Effective Borough Travel

Work Phone ext. 2275

Email Address [email protected]

Job Role

Leading the development of Highway and Transportation commissioning strategies

Management the Parking and Infrastructure Service

Leading the Borough’s Transport Strategy development

Kitran Eastman Job Title Strategic Lead – Clean and Green

Work Phone ext. 2803

Email Address [email protected]

Job Role

Responsible for ensuring the Streetscene and Green spaces in Barnet operates in the most

efficient and affected manner possible, making sure they are clean, green and safe and

residents and businesses rate highly

Page 13: The Commissioning Group: Leadership Team...Kirstie Haines Job Title Adults Wellbeing Strategic Lead Work Phone 07885 208 808 Email Address kirstie.haines@barnet.gov.uk Job Role Developing

Mario Lecordier Job Title Strategic Lead Commissioner - Transport and Highways(Interim)

Work Phone ext. 5258

Email Address [email protected]

Job Role

Kiran Vagarwal Job Title Strategic Lead, Safer Communities

Work Phone ext. 2953

Email Address [email protected]

Job Role

Commissioning, Strategic and Policy lead for Community Safety and Regulatory Services,

supporting the delivery of the Councils corporate objective of Barnet being amongst the

safest boroughs in London

Providing leadership across the Community Safety Partnership and the Council on matters

relating to community safety

Managing the Council’s Community Safety Team, covering areas including Domestic Abuse,

Counter Terrorism, Anti-social Behaviour, CCTV and Crime

Page 14: The Commissioning Group: Leadership Team...Kirstie Haines Job Title Adults Wellbeing Strategic Lead Work Phone 07885 208 808 Email Address kirstie.haines@barnet.gov.uk Job Role Developing

Jenny Obee Job Title Head of Information Management

Work Phone ext. 4859

Email Address [email protected]

Job Role

Overall responsibility for the creation and implementation of the Information Management

Strategy and overseeing the IM practices for the council and partners

Overall responsibility for compliance with Information Rights legislation (such as Freedom

of Information and Data Protection), Transparency and Open Data, Information Security,

Business Continuity and Emergency Planning, along with Corporate Complaints, GIS and

Gazetteer services

Senior Responsible Owner (SRO) for the IT service, outsourced to Capita

Patricia Phillipson Job Title Head of Finance (interim)

Work Phone 020 8359 2800

Email Address [email protected]

Job Role

Lead officer (Senior Responsible Officer) on the client side in respect of the finance

functions within the Customer and Support Group (CSG) contract

Lead Council officer in the co-ordination of the Medium Term Financial Strategy, developing

this in conjunction with the CSG Finance Team and through liaison with the strategic

commissioning board and where appropriate with elected members

Provide financial analysis and advice, when it is not appropriate to call upon the outsourced

provider, and to review and approve the financial implications in all draft committee reports

prior to publication following engagement with the CSG Finance Team

Page 15: The Commissioning Group: Leadership Team...Kirstie Haines Job Title Adults Wellbeing Strategic Lead Work Phone 07885 208 808 Email Address kirstie.haines@barnet.gov.uk Job Role Developing

Michael Koumi Job Title Head of Safety, Health and Wellbeing

Work Phone ext. 7960

Email Address [email protected]

Job Role

I define the councils health, safety and wellbeing’s policies and strategies the aims of which are

to ensure good practice, continually improve health and safety performance and improve staff

wellbeing

I am the councils statutory health and safety officer, advising the organisation on what it needs

to do to comply with its legal duties. Also provide professional advice on the councils significant

h&s risks and how to manage those, as well as monitoring its overall h&s performance

My role includes being the Client Senior Responsible Officer (SRO) for the health and safety,

occupational health and employee assistance services provided by CSG; ensuring those

contracts deliver quality and value for money services to the council

Chris Smith Job Title Head of Estates

Work Phone ext. 2987

Email Address [email protected]

Job Role

Responsible for setting and managing the estates strategy for LBB

Responsible for managing the relationship with CSG and Re for work relating to estates,

which includes facilities management, property management, building services, building

security and print services

LBB client for all capital works

Page 16: The Commissioning Group: Leadership Team...Kirstie Haines Job Title Adults Wellbeing Strategic Lead Work Phone 07885 208 808 Email Address kirstie.haines@barnet.gov.uk Job Role Developing

Liz Hammond Job Title Lead HR Consultant

Work Phone 07717 158 793

Email Address [email protected]

Job Role

To provide strategic HR advice on the management and operation of the HR contract

with Capita

To lead and advise on strategic HR projects

To lead on the Barnet’s submission to the Healthy Workplace Charter

Jamie Masraff Job Title Strategic Lead for Performance and Programmes

Work Phone ext.4792

Email Address [email protected]

Job Role

Overseeing development and delivery of the Council’s portfolio of major change and

infrastructure projects

Leading performance management, and supporting improvement

Support functions, including HR clienting and Executive Office

Page 17: The Commissioning Group: Leadership Team...Kirstie Haines Job Title Adults Wellbeing Strategic Lead Work Phone 07885 208 808 Email Address kirstie.haines@barnet.gov.uk Job Role Developing

Philip Hamberger Job Title Relationship Manager

Work Phone ext. 5688

Email Address [email protected]

Job Role

Helen Bailey Job Title Partnership Relationship Manager

Work Phone ext. 4410

Email Address [email protected]

Job Role

Lead Commercial Manager for Barnet Homes and The Barnet Group

Lead Commercial Manager for Re the Council’s Joint Venture Company

Commercial lead for contact and partnership relations

Page 18: The Commissioning Group: Leadership Team...Kirstie Haines Job Title Adults Wellbeing Strategic Lead Work Phone 07885 208 808 Email Address kirstie.haines@barnet.gov.uk Job Role Developing

Johnathan Schroader Job Title Internal Communications and Engagement Manager

Work Phone ext. 7954

Email Address [email protected]

Job Role

Sue Cocker Job Title Media Manager

Work Phone ext. 7039

Email Address [email protected]

Job Role

Page 19: The Commissioning Group: Leadership Team...Kirstie Haines Job Title Adults Wellbeing Strategic Lead Work Phone 07885 208 808 Email Address kirstie.haines@barnet.gov.uk Job Role Developing

Mark Harewood Job Title Design Manager

Work Phone ext. 7551

Email Address [email protected]

Job Role

Kaimi Ithia Job Title Strategic Communications Manager

Work Phone ext. 5298

Email Address [email protected]

Job Role

Page 20: The Commissioning Group: Leadership Team...Kirstie Haines Job Title Adults Wellbeing Strategic Lead Work Phone 07885 208 808 Email Address kirstie.haines@barnet.gov.uk Job Role Developing

Amanda Lynn Job Title Strategic Communications Manager

Work Phone ext. 5176

Email Address [email protected]

Job Role

Rosie Evangelou Job Title Consultation and Research Manager

Work Phone

Email Address [email protected]

Job Role

Page 21: The Commissioning Group: Leadership Team...Kirstie Haines Job Title Adults Wellbeing Strategic Lead Work Phone 07885 208 808 Email Address kirstie.haines@barnet.gov.uk Job Role Developing

Kari Manovitch Job Title Head of Customer Strategy & Programmes

Work Phone ext. 7628

Email Address [email protected]

Job Role

We lead customer access strategy development and transformation programmes across all

Barnet delivery units, ensuring residents are able to easily access the council services they

need, with an increasing focus on excellent digital self-service provision, and digital inclusion

We lead the implementation and monitoring of customer care standards, and cross-cutting

improvement projects, ensuring that the day to day experiences of customers are positive

across all services and access channels

We fulfil the statutory duty of the Proper Officer for Registration & Nationality Services,

overseeing the proper registration of births, deaths, marriage and civil partnerships, and for

citizenship ceremonies