The Clover™ Family

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Defining Clover

Custom Hardware

Cloud-based Platform

Custom Software

Options

App Market

24x7 Support

TransArmor Security

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Cloud-based Platform

• No physical servers required

• Ethernet, Wi-Fi or 3G – Internet the way you need it

• Sync data/ information between devices

• Manage remotely from the Clover Web Dashboard

• Securely store data

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Clover™ Station

• Sleek white glass and brushed aluminum hardware

• Patent-pending swivel screen – “handshake across the counter”

• ~12” screen, Fixed Use Case

• Thermal receipt printer (power hub for Station)

• Barcode scanner/camera under the screen

• 4 USB ports available under the printer for peripherals

• Wi-Fi/ Ethernet

• Integrated Swipe/ MSR

• PIN Debit, EMVTM, NFC functionality available

EMV™ is a trademark of EMVCo LLC.

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Clover™ Mini

• Fixed Countertop Use Case (+ portable)

• 7” screen (same form factor as Mobile)

• EMVTM, NFC, Swiped cards/PIN debit

• Front facing camera/microphone

• Wi-Fi/ 3G/Ethernet

• Bluetooth/Audio jack/4 USB via hub

• Barcode scanner via camera

• Embedded printer

EMV™ is a trademark of EMVCo LLC.

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Clover™ Mini

Front facing camera

Mag stripe reader

EMV card “dip”

Integrated thermal printer2.25” standard roll

Reset button

SIM Card

Audio jack

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Clover™ Mobile

• Mobile Use Case

• 7” screen (same form factor as Mini)

• EMVTM, NFC, Swiped cards/PIN debit

• Front facing camera/microphone

• Wi-Fi/ 3G/no Ethernet

• Bluetooth/Audio jack

• Barcode scanner “gun”

• Optional charging dock and mobile printer

EMV™ is a trademark of EMVCo LLC.

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Clover™ Mobile

Front facing camera

Mag stripe reader

EMV card “dip”

Capacitive touch handle

Barcode scanner (1D and 2D with trigger on handle

Audio jack

On/Off Switch

Microphone

SIM Card

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2.25” Standard

sized paper roll

Base used as stand or as belt clip when mobile

Glass front panels with white and charcoal plastics

Power indicator

light

Bluetooth connects to

mobile device

Clover™ Mobile Bluetooth Printer

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Clover Mini Clover Mobile Clover Station

Clover™ Scale ü üManual ü

Kitchen Printer üRouter üRouter üRouter

Bar Code Scanner ü X ü

Clover Cash Drawer ü üManual ü

Label Maker ü X ü

Mobile Dock X üOptional X

Bluetooth Printer X üOptional X

PIN Shield üIncluded X X

Clip X üIncluded X

PIN Pad (FD40) X X ü

Merchant Facing Key Pad ü X X

Clover Mini (tethering) ü X ü

Peripherals & Accessories

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Clover Mini Clover Mobile Clover Station

Screen Size 7.0” 7.0” 11.6"

Weight ~ 2.5 lbs. 1.2 lbs. 5.0 lbs.

Power Source Single Cord Single Cord, Rechargeable Battery (~8 -10 hours)

Single Cord from Printer

Internet Connectivity Ethernet, Wi-Fi onlyWi-Fi + 3G (GSM)

Wi-Fi + 3G (GSM) Ethernet, Wi-Fi

Scanning (1D/2D) Front Facing Camera, Bar Code Scanner Peripheral

Trigger Scanner Rear Facing Camera, Bar Code Scanner Peripheral

Counter Top Space Base Plate: 6.0”x 5.25” Base Plate: 7.75” x 4.75” Base plate: 11.0” x 7.5”

Printer Integrated Thermal 2 1/4 paper. Up to 85 ft.

Thermal 2 1/4 paper,Low Energy Bluetooth. Up to 85 ft.

Thermal 3 1/8 paper, 230ft. Physically Connected

Payment Acceptance Credit/Sig Debit, FD Gift, PIN Debit

Credit/Sig Debit, FD Gift, PIN Debit

Credit/Sig Debit, FD Gift, *PIN Debit

EMV Integrated Integrated w/ Mini or FD40

NFC Integrated Integrated w/ Mini or FD40

Mobility Portable, not Mobile Fully Portable and Mobile Fixed Location

App Market Yes Yes Yes

Clover™ Family Hardware Matrix

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CLOVER™ Software

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• Free

• Ideal for merchants desiring basic terminal replacement capability

• Subset of current Clover ™ Station apps with a focus on basic “terminal-like” functionality

• EMV compliance plus broad payment type acceptance

• App Market access to select 3rd party apps for download

Clover Software Solutions

2000 (Only available on Mobile or Mini)

Pro

• Monthly charge billed through the Clover App Market

• Ideal for merchants desiring more enhanced business management functionality

• All 2000 functionality plus all Clover™ Station apps

• EMV compliance plus broad payment type acceptance

• App Market access to all 3rd party apps for download

Easy upgrade via the App Market

or Web Dashboard

*Merchants with a Clover Station will default to the Pro Plan and will receive one Mobile/Mini Pro software subscription free for every Station on their account

Upgradable

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2000 Software

Terminal Replacement Solution Bundle Included

Mobile

Mini

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• Default apps included in the Terminal Bundle:

• Additional Apps for Download:

• A subset of Clover and third party apps will be available to be installed from the App Market:

• Third Party Developers may have to adjust their apps for Mobile and Mini

Sale Authorizations Close Out

Help Voice Authorization

Refund Phone Sale

SetupTransactions Employees Printers App Market

Reporting

2000 Software Bundle

Mobile Printers (Mobile Only)

Bar Tab Auths EBT Customers Wireless Manager

Plus Limited 3rd party

apps

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Pro Software

All in One Business Management Solution

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• Default apps included in the Bundle:

• Additional Apps for Download:

• All other Clover & Third Party apps will be available to be installed from the App Market

• Third Party Developers may have to adjust their apps for Mobile and Mini• Initially, the Pro software will not carry any upgrade limitations

Inventory CustomersDiscountsOrders Manual TransactionRegisterCard Transactions

Incr

em

enta

lPro Software Bundle

Sale Authorizations Close Out

Help Voice Authorization

Refund Phone Sale

SetupTransactions Employees PrintersReporting App Market

Mobile Printers (Mobile Only)

Bar Tab Auths EBT Customers Wireless Manager

Plus ALL 3rd party

apps

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Clover Software Solutions: 2000 to Pro

• Simple and easy

• Downgrade or upgrade between the two software plans

• Merchant-driven

• Billed and accessible through the App Market

2000 PRO

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The Breakdown

2000 Solution

Mobile Mini

Pro Solution(Classic Pro)

Station

Mobile Mini

IMPORTANT• One Plan per MID/Clover ID• Mobile/Mini can Upgrade/Downgrade

between 2000 and Pro• Station will ALWAYS be on Pro (Classic)

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Clover™ Top Features and Benefits

Cloud based platform Multiple Payment Acceptance: Credit, Debit, NFC, EMV, Cash, Check, Gift Card/Gyft & Custom Card Types Offline processing (Station) Printed, Text or Email receipts Connectivity via 3G, Wi-Fi, or Ethernet Ability to upgrade or downgrade plans, install & uninstall apps

Remote access and manage POS Tethering options for customer facing displays/ terminals 24x7 Live customer support Pre-built menu for QSR/FSR Best in class security – TransArmor®Beautiful, sleek, impressive countertop footprint Exclusive hardware designed with business in mind

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Clover Tethering: Station and Mini

Clover supports POS tethering functionality! A Clover Station or Clover Mini can be tethered to a customer-facing Clover Mini. The merchant will need to install the USB Pay Display app in order to activate the tethering feature. Tethering is supported on both the 2000 and the Pro software plans.

With Mini-Mini: merchants can manage transactions with the Sale app, Refund app, Register app, or Manual Transaction app from merchant-facing Clover Mini.

With Station-Mini: merchants can manage orders from the Register app and Manual Transaction app.

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Clover Merchant Keypad

The Merchant Keypad is a USB accessory that plugs into a USB port on Clover Mini’s hub. It is designed to speed up simple transactions: the merchant enters an amount and hits Enter, which allows the customer to pay on Clover Mini. No swiveling required.

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Contactless Payment Acceptance

Clover accepts NFC contactless payments on our Clover Mobile and Mini devices. When prompted, customers have the option to pay by tapping their Visa or MasterCard contactless card for Apple Pay, Google Wallet, Android Pay or any phone app that allows contactless payments.

Note: Battery level on Clover Mobile devices needs to be at least 20% in order to accept a contactless payment. Support for American Express and Discover contactless, including Apple Pay, will be coming soon. American Express, Discover and other non-supported

contactless brands will return an error of “TERMINATED - INSERT, SWIPE OR TRY ANOTHER CARD”. The transaction limit (max) has been increased to $99,999.99 for contactless payments via the Clover Mini, Clover Mobile and FD40.

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Debit EMV Payment Acceptance

Clover has added Debit EMV payment acceptance on our Clover Mobile and Mini devices!

When inserting the card, customers may have multiple options displayed on screen. Merchants must have the Debit entitlement on their merchant account to accept Debit EMV payments.

Will always prompt for PIN; will be

processed as debit

May not prompt for PIN; will be processed as

credit

Note: This flow is typical across the EMV industry and is not unique to Clover

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Cash Back

Merchants can now offer Cash Back on Clover. This feature can be managed, including the set amount, in the Setup app on the Clover web dashboard.

Cash Back is only supported if the merchant enables cash back, the customer taps Debit when paying and then enters their PIN to complete the transaction:

1 2

Note: Cashback transactions for EMV cards (including Debit EMV) will be coming soon! Currently, cashback will only be prompted for when performing swipe transactions.

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Clover supports EBT Cash Benefit on Clover Mobile and Clover Mini1

• Other features of EBT Clover supports:• Magnetic stripe read + PIN entry• Ability to perform a sale using an EBT cash benefit account• Balance inquiry for EBT cash benefit accounts• Voids (within 25 minutes)

After installing the EBT app, “EBT” will automatically be added to Setup app > Payments > Tender types.

A merchant must have the EBT entitlement on their merchant account in order for the app to work. Merchants who attempt to use the app and do not have the proper setup on their merchant account will receive a “service not allowed” error message.

1 Clover Station and FD-40 is not supported

EBT (Electronic Benefit Transfer)

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EBT (Electronic Benefit Transfer)

The option to pay with EBT will appear in the Sale and Register apps for 2000 and Pro software.

REGISTERSALE

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• By Vertical:

• QSR and FSR

• Retail

• Services

• Coffee Shop

• Food Truck

• Bar

• Convenience Store

• By Function:

• CRM/Customer Engagement

• Employee Management

• Loyalty & Promotion

• Inventory and Order Management

• Reporting & Analytics

• Back Office/ Accounting

Clover starts with the basics and takes your business even further with the App Market.

Apps are broken down by functional categories and vertical to add merchant relevant value.

Clover App Market

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Over 100 Apps and Growing…

• Clover comes pre-installed with native core apps

• Search and install third party apps that solve for specific business needs

• Clover App Market continues to grow, as new apps are added daily

• Android Based and Open Sourced

• Secure, Cloud based format means you can share your apps across multiple Clover devices seamlessly.

• Apps are downloaded & billed per location/MID

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First Data Apps

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• Partnering with one of the World’s largest distribution channels gives developers access to real-time feedback about their products. This partnership develops relevant apps that stand out among the competition.

• Clover’s highly extensible platform gives developers the opportunity to develop apps available on Clover hardware for a better experience than the competition.

One Platform for Developers

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What Makes an Ideal Clover Merchant?

• $100k-$10m in processing volume

• 1-3 locations (No chains, No native Enterprise Reporting/ Management)

• Multiple devices per location is okay (mixed hardware environment is supported)

• No Multi-MID support (i.e. contracted sub-merchants)

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What Makes an Ideal Clover Merchant?

Clover hardware and apps support many different vertical markets

Restaurants: QSR and FSR

• Pay at the table & line busting

• Upgrade from a cash register or manual system

• Not replacing Micros, Aloha, etc.

Retail:

• Apparel

• Specialty Stores

Services:

• Hair and Nail Salons

• Doctor’s Offices

A Clover Station, Mobile and Mini can all can work together on a single MID or separately. A mixed hardware environment is

supported, but a mixed software environment is not!

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RESOURCES

• Clover.com

• Help.Clover.com

• Instructions on Set up

• Learn how to use Features

• Explore Apps• By Function• By Vertical

• Obtain One page leave behinds

• Sales Brochures (FDIS Brand Center)

• FirstDataClients.com

• Clover Pre Sales Support Center: 800-788-9516

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What Happens Next?

• Partner agent and merchant reach agreement

• Merchant Docu-signs contract

• Partner Boards Merchant into appropriate boarding tool

• Credit check is initiated. Partner is advised of outcome via email

• Partner creates an MSC ticket and attaches addendum

• MANDATORY: Partner indicates if menu required or not

• If menu required, Partner can upload/attach a restaurant menu, provide a URL, or provide a MID whose menu BOS should copy. BOS team will do a one-time menu build

• Partner is advised via email when MSC ticket (boarding process) is complete

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What Happens Next?

• Partner provides the “What Happens Next” document

• Merchant receives Welcome call from Clover Support to validate all information and ask a few configuration/set up questions; ideally set up Installation call

• Merchant receives Welcome/Set Up email from Clover

• Merchant receives Clover hardware in mail

• Merchant participates in Installation and Training call with Clover Support to set up and test equipment, train on use of solution

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What Happens Next?

• Partner provides the “What Happens Next” document

• Two documents based on North or Omaha platform

• Retail and Restaurant versions

• Restaurant version has a menu step that Retail excludes