The Clientele Mindset
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Transcript of The Clientele Mindset
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The Clientele Mindset
(or… thinking like a professional camp person)
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Being The Best
As Michael Brandwien says “Camp is fun but it’s also a real job with real responsibilities”
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Being The Best
Here is a list of things that we highly value at our camp – things we can do as staff that show we are acting as professionals (thanks Michael):
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Being The Best
We put God at the centre of all that we do
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Being The Best
We employ the 4 S’s (Safety, Servanthood, Stewardship, Self Esteem) in all of our decision making
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Being The Best
We carry First Aid Kits and whistles whenever we are supervising children
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Being The Best
We know every child’s name in our cabin before they arrive
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Being The Best
We introduce ourselves to, and shake hands with everyone we meet
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Being The Best
We address camper parents, guardians and grandparents as Mr. or Ms (we also will ask their name if we don’t know it)
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Being The Best
We have a clean and presentable (not wrinkled) uniform on every opening and closing day
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Being The Best
We always say “thank you”, “please”, “you’re welcome” and “I’m sorry”
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Being The Best
We treat everyone with respect
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Being The Best
We will be punctual (there is a “You Should Have Already Been Here” bell)
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Being The Best
We always view the camp through the eyes of a “director” and will take the initiative to do what needs to be done (i.e. Pick up litter, set tables, empty garbages & put in new garbage bags, refill empty paper towel holders & soap dispensers)
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Being The Best
We treat every child as unique and valuable
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Being The Best
We value creativity and imagination but not gossip and complaining
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Being The Best
We always put people before programmes
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Being The Best
We lead by example
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Being The Best
We always put first the children in our care
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Being The Best
We never use negative self-talk so that we are teaching good self-esteem by example
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Being The Best
It’s about Honour
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It’s About HonourHonour is: High respect, as that shown for special
merit; esteem: the honor shown to a Nobel laureate.
Good name; reputation. A source or cause of credit: was an honor to the
profession. Glory or recognition; distinction. A mark, token, or gesture of respect or
distinction: the place of honor at the table. A military decoration. A title conferred for achievement.
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It’s About Honour
Honour is: High rank. The dignity accorded to position:
awed by the honor of his office. Great privilege: I have the honor to
present the governor.
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It’s About Honour
Honour is: Honor Used with His, Her, or Your as
a title and form of address for certain officials, such as judges and mayors: Her Honor the Mayor. Principled uprightness of character;
personal integrity. A code of integrity, dignity, and pride,
that was maintained in some societies, as in feudal Europe, by force of arms.
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It’s About Honour
Honour is… honours Social courtesies offered to
guests:
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It’s About Honour
Honour is: tr.v. hon·ored, hon·or·ing, hon·ors
To hold in respect; esteem. To show respect for. To bow to (another dancer) in square
dancing: Honor your partner.
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It’s About Honour
Honour is: To confer distinction upon
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Others:
Swarming The Old Plaques 75th Anniversary