The Chronicle - June 2014
-
Upload
richmond-university-medical-center -
Category
Documents
-
view
218 -
download
4
description
Transcript of The Chronicle - June 2014
www.RUMCSI.org June 2014
Message from the President & CEO
Daniel J. Messina, Ph.D., FACHE, LNHA
CHRONICLE
With my first month at Richmond University Medical Center complete, I definitely feel like part of the team! Thank you for the warm welcome to the hospital. I’ve enjoyed getting to work with many of you, and look forward to meeting everyone over the next few weeks. In this month’s issue of Chronicle, we have added some resources that will appear on an ongoing basis, including news from the human resources and quality departments. Additionally, we have shared photos from the Nurses of Distinction Award Ceremony. I congratulate the nurses who were honored, and thank all of our nurses as well as our entire staff for their dedication to our patients and to the hospital. In this issue, we also recognize RUMC’s EMTs, who were the first in the citywide 911 system to have all EMS trained and carrying Naloxone, an intranasal drug credited with saving lives by reversing an overdose. I commend our EMS staff and thank them for embracing this positive change. Please remember to share any special announcements with our Community Relations team at [email protected]. Daniel J. Messina, Ph.D., FACHE, LNHA
As of May 1st, Richmond University Medical Center’s Emergency Medical Technicians became the first in New York City’s 911 system to be fully trained and carrying Naloxone, a step the hospital took to protect our community and stem the rise of heroin overdoses seen in our borough. RUMC EMTs completed training of how to administer the intranasal drug, which is credited for saving the lives of heroin overdoses.
RUMC EMS Trained & Carrying Overdose Drug, Naloxone
A PUBLICATION FOR EMPLOYEES, PHYSICIANS, TRUSTEES, AND VOLUNTEERS OF RICHMOND UNIVERSITY MEDICAL CENTER
Board of Trustees Chairperson, Kathryn Rooney, Esq. with President & CEO Daniel Messina, Ph.D. at a welcome reception held at the Old Bermuda Inn. Event graciously hosted by Trustee John Vincent Scalia.
NY1 produced a citywide story on the RUMC EMS team—QA Paramedic Anthony McKay was interviewed for the story, along with others. Right: EMTs were trained in RUMC’s Sipp Auditorium.
Chronicle June 2014
Trauma Services Expanding at Richmond University Medical Center
Trauma Services continues to grow at the
Medical Center. More staff members are
becoming TNCC Certified, bringing a new
level of expertise to care for the trauma
patient. The department recently received a
new Ultra Sound Scanner to perform quick
scans of the abdomen and other body parts.
The team also just received a new cardiac /
transport monitor.
This state-of-the-art transport monitor
eliminates the need for two pieces of
equipment to monitor the patient during
transport to the CAT Scan, O.R. or patient
room. It provides EKG, BP, pulse ox cardiac
monitoring and defibrillation. The equip-
ment was funded by emergency prepared-
ness grant funds.
Kristyn L. D’Andrea, PT/OT
Anthony Bosco, Paramedic
Daniel Coronel, Admin. Director
Robert Adams, Security Officer
Deborah Muller, Switchboard
Daniel J. Messina, President & CEO
Javier Rodriguez, Security Officer
Nicholas Medina, Security Officer
Maria D’Onofrio, Registered Nurse
Frederick Reischour, EMT
Brittany Schettino, EMT
Eileen Watford, Switchboard
Lourdes Figueroa, Registrar
Christine Masucci, Asst. Dir. Nursing
Domingo Toro, Nursing Assistant
Adeola Ajayi, Unit Assistant
Victorio Van Dunk, Registered Nurse
Natalie Diggs, Nursing Assistant
Jean Negron, Transporter
Jacqueline Shagan, Unit Clerk
Sara Uciechowski, Unit Clerk
Alice R. Piner, MRI Tech
Ann Marie Grieco, Marketing
Continuous Leave & Intermittent Leave
If you are going on a continuous leave or filing an intermittent leave,
please remember to contact FMLA Source either by logging on to
www.fmlasource.com or calling 1-877-462-3652 to apply for FMLA.
FMLA Source will forward you the information needed to file disability if
necessary. You must also notify your department at least two weeks
prior or as soon as possible to the start of your continuous leave or on a
daily basis for intermittent absences once approved via the established
departmental procedure in order to receive eligible sick or other accrued
time payment. Please contact our Benefits Department for assistance at
ext 3246.
The Joint Commission
Joint Commission time is approaching soon and we need staff’s 100%
TIMELY compliance with LICENSURE, CERTIFICATIONS (INCLUDING
BLS, ACLS, PALS, NRP) ANNUAL HEALTH ASSESSMENTS AND ANNUAL
MANDATORIES. Please remember you are due for your annual health
assessment during your birth month even if that is shortly after your hire
date. Any questions, please contact Human Resources or Employee
Health for the assessment.
Please join us Tuesday June 17th from 11am to 4pm at the Villa
Lawn (facing Castleton Avenue - Villa parking lot) for an employee
& volunteer appreciation summer barbecue!
Employee & Volunteer Summer BBQ June 17th!
Chronicle June 2014
Practice Unite App at Richmond University Medical Center
RUMC is pleased to introduce its HIPAA-compliant mobile
communication app that allows physicians, nurses and clini-
cal staff to find and communicate easily and quickly with
each other. The app, which was launched on May 14th, is
available for physician download in the Apple Store or in
Google Play.
The app will allow users to send and receive secure texts and
photos from their Android and/or Apple smartphones and
tablets. The app is designed to include all RUMC Medical
Staff physicians, residents in training, fellows, and the nurses
and support staff who are members of patient care teams.
The sending of unsecured texts and images that contain pro-
tected patient information is prohibited by federal HIPAA
rules. RUMC’s mobile app is designed to not only provide
instant care team communications, but to comply with these
rules. RUMC’s mobile app can also deliver consultation re-
quests to physicians, provides an up-to-date “On-Call” sched-
ule, delivers department-specific news, includes a system-
wide telephone directory, sends invitations to medical staff
and departmental events, and can be used to deliver urgent
hospital “Alerts.”
Examples of how the app can be used include communica-
tions among emergency physicians, hospitalists and primary
care and specialty physicians, the sending of texts among
treating physicians and nurses, sign-out and team texts
among resident physicians, and communications between
residents and attending physicians. Physicians will soon find
that RUMC news and event invitations within their areas of
interest will appear on their apps.
Representatives from Practice Unite will be on-site to help
explain how the system works, and to assist physicians and
nurses in downloading and activating their apps. If you have
questions about the app, or would like to receive personal
support regarding its use, the support team can be reached
at (866) 874-8616, and email: [email protected].
Since 1982, Pauline Aliotta has been helping St. Vin-cent’s and then Richmond University Medical Center staff as a volunteer messen-ger. Pauline is dedicated to the hospital and our com-munity. She goes above and beyond to ensure that she’s made a difference for our staff, and our patients. Her dedication and commitment is truly appreciated by not only the volunteer office,
but all by staff, physicians, and the board of trustees.
We thank Pauline for her service and we congratulate her on being recognized as our June Volunteer Star! Pauline has completed more than 4,700 hours of service to Richmond University Medical Center. In recognition of Donate Life Month, information on organ & tissue donation was
available in April in the hospital lobby. Special thanks to Quality staff for organizing.
Quality & Patient Care
New York Hospitals Have Most Opportunity to Improve in HCHAPS
During a recent presentation at the Board Quality meeting,
RUMC’s Press Ganey representative Annamarie Lombardo dis-
played a slide that shows that NY state hospitals are ranked 50th
out of 50 states on HCHAPS measures. This is a stark reality that
needs to be addressed. First some definitions are important.
What is HCHAPS? The Hospital Consumer Assessment of Health-
care Providers and Systems survey is the national, standardized,
publicly reported survey of patients’ perspectives of their hospital
care experiences.
What are the Goals of HCAHPS? Produce comparable data for
public reporting; Create incentives to improve; Enhance public
accountability and transparency; Create a platform for improve-
ment in patient experience.
Patient satisfaction is about what patients think about their treat-
ment. The patient experience — focusing on care coordination,
pain management, communication with caregivers and staff re-
sponsiveness — is about protocols designed to reduce patient
stress, experts said. The patient experience movement has been
growing for years, but it has gained momentum, thanks in part to
the Affordable Care Act and a push to tie payments increasingly to
value and quality of care. In Value Based Purchasing over 2% of
Medicare reimbursement is tied to quality measures as well as
patient experience scores.
The Press Ganey survey found that 73% of patients in New Eng-
land states, from Connecticut and Massachusetts, Maine, New
Hampshire, Rhode Island and Vermont, are likely to recommend,
versus 64% in New York, New Jersey and Pennsylvania. Patients in
Great Plains states such as Iowa, Kansas, Minnesota and Nebraska
are among the likeliest to recommend. They scored 72%, while
south central region patients in Arkansas, Louisiana, Oklahoma
and Texas score 71%. 19 states along the lower eastern seaboard,
in the southeast, and in the west from California to Washington
were 68% likely. To the right, you will see an illustration of the
State by State performance.
Physician organizations, including the American Medical Associa-
tion, are offering doctors insight on how to create the best patient
experience. Some hospitals are more proscriptive, outlining what
actions their employed physicians must take at every visit for the
best patient experience. Some organizations have taken more pro-
scriptive steps to improve. “The UCLA Health System has imple-
mented patient experience protocols that doctors must follow,”
said David Feinberg, MD, president of UCLA Health Systems and
CEO of UCLA Hospital Systems.
When meeting patients, doctors are required to knock on the
doors before entering. They must call patients by their last names,
with courtesy titles, until told to do otherwise. They must intro-
duce themselves and tell patients what their roles are before com-
municating what they will be doing and responding to questions.
When exiting, doctors must explain that they are leaving and what
to expect next. Physician communication sets the stage for success-
ful patient experience outcomes.
AMA policy “encourages physicians to be sensitive to the goals and
values of patients, and efforts should be continued to improve the
measurement of patient satisfaction and the documentation of its
relationship to favorable outcomes and other criteria of high qual-
ity.” The concept of the patient experience is not new, but it's be-
coming more important, because some health care payments are
becoming more associated with it, said Pat Ryan, Press Ganey's
CEO. This approach is also being adopted for support staff. The
concept of scripting is one that drives improvement in patient ex-
perience. When interacting with patients and families creating a
solid communication plan at each interaction reinforces that the
organization has commitment to the respect and dignity of the
patient and a genuine interest in excellent service.
Where is RUMC in terms of our own HCHAPS scores? Like the
rest of New York we have opportunity to improve. In the first quar-
ter of 2014 scores improved in nearly every domain which is a
great start. The scores in communication with our professional
staff with Doctors – 75% and Nurses - 71% show great promise in
reaching national benchmarks. However we have a great deal of
ground to make up especially in “Rate the Hospital” and
“Recommend the Hospital.” Over the coming months you will see
and hear of a number of initiatives being created to focus on these
efforts. Our HCHAPS scores will be reported at all divisional meet-
ings, posted in employee and physician lounges. Reward and rec-
ognition programs will be implemented to recognize excellent
performance. In closing, our patients deserve the best care and
service and the market place requires that our services meet or
exceed the expectations of our patients for our continued success.
By Joseph Conte, Senior Vice President of Regulatory, Quality, Risk and Legal Affairs
Quality & Patient Care
RUMC Patient Portal to
Go Live June 1st Through July 1st
The Richmond University Medical Center Patient
Portal provides a secure online website service
that gives patients convenient 24-hour access to
personal health information from anywhere with
an internet connection. This makes getting test re-
sults and managing healthcare easier than ever,
reducing barriers to collaboration and enhancing
care efficiency.
By enrolling in the Richmond University Medical
Center Patient Portal using a secure username and
password patients can:
View RUMC lab results, discharge summaries,
radiology results online, review their medication
history, update their healthcare record, and print/
download or securely share their health record
with community providers.
Dr. First e-prescribing
Proposed to Go Live June 1st
Dr. First e-prescribing is the simplest way to signifi-
cantly improve patient safety and reduce rising
medication costs. Transmitting prescriptions to
pharmacies eliminates one more chance for a
transcription error. Medication reconciliation takes
less time as well. Electronic prescribing for meds to
be continued by the patient once discharged home
via new discharge routine in correlation with 3rd
party vendors Dr. First and Sure Scripts.
All prescriptions are e-signed by providers as a
final check on accuracy before transmission or
printing.
Community Celebrating
Our Staff at RUMC
Dear friends,
We are writing to you in relation to the case for Josefa, a
patient of Richmond University Medical Center for the
past six weeks.
We, her daughter and cousin, in the name of Josefa and
our entire family would like to give you and your staff
members, especially Lori Howe, Mary Howley, nurses
Nina and Erika, Dr. Pandia, Dr. Akin Leye, the transla-
tors, the nurse assistants, and some other staff members
whose names we don’t remember right now a huge
THANK YOU for all the support, understanding, empathy,
cooperation and readiness to assist us throughout this very
difficult time of our lives.
Your staff members are remarkable! All of them without
exception from the operator all the way to the specialty
doctors have made our lives easier during Josefa’s hospi-
talization and during the entire process of repatriating her.
We have no words to express our gratitude and recognize
how great and key players all of them have been for us.
You must be very proud to have a team like that!
With all our respect,
Ana Maria & Luz Mabel
Josefa’s daughter and cousin
Two community members recently wrote a letter of gratitude. They
shared detail of their family’s experience with our staff, please see the
letter to the right (last names omitted).
We acknowledge the staff who assisted the patient, and truly thank
everyone for going above & beyond with patient care!
In Our Community
Maya Chang Foundation & Northfield Foundation Donate Funds to RUMC
RUMC was presented a check by Yvonne Chang and the Friends of Maya Chang
Foundation for $5,000 to support our pediatrics department.
Northfield Bank Foundation held its golf outing in May.
$25,000 will be donated to our emergency department.
Ronald A. Purpora, a trustee of the Richmond University Medical Cen-
ter Board, was honored on Monday May 12th by the United Hospitals
Fund at the Waldorf Astoria. The event honored Mr. Purpora for his
dedication to the hospital, and presented him with the UHF 2014
Distinguished Trustee Award.
RUMC Trustee Ron Purpora Honored by UHF
RUMC and the American Parkinson Disease Association
hosted a lecture on Parkinson’s Disease for the hospital’s
medical interns, led by Dr. Allan Perel, Chief of Neurology at
RUMC. Dr. Perel gave an overview of Parkinson’s, a progres-
sive degenerative neurological disease, and addressed the
latest in the diagnosis, treatment, long term management and
research efforts into the cause and cure of the disease.
APDA Lecture on Parkinson’s
with Dr. Allan Perel, Chief of Neurology
Nurses of Distinction Award Ceremony
At Richmond University Medical Center
Richmond University Medical Center honored Susanne Cesario, Lisa Quigney, Grace Lehan, Jennifer Cosentino,
Beth Clarke, Rosemarie Seaman, Janet Scenna, Kaitlin Defalco, Henry Shimchak, Nancy Rooney and Larry Teatum
at the Annual Nurse of Distinction Ceremony on May 7, 2014. The Board of Trustees and Senior Administration
shared their appreciation at the event, and recognized all nurses for National Nurses Day with a full page ad in the
Staten Island Advance listing each nurse.
Nurse of Distinction Awards
Free carousel rides at the Willowbrook Park
(2 Eton Place) -all in the community are welcome!
Contact Stefanie Racano if you would like to participate
in the day with information, a table, kid’s activities, or if
you are a cancer survivor and would like to be part of
the program. Email [email protected] or call x2103.
National EMS Week BBQ at RUMC May 22nd