The Chat BWayo to tthe cslient - COVER Publications€¦ · USEMessaging Apps as the new platform...
Transcript of The Chat BWayo to tthe cslient - COVER Publications€¦ · USEMessaging Apps as the new platform...
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The Chat BotsWay to the client
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FinChatBot
Agenda
1. Why Bots2. Insights3. Where to go4. FinChatBot
Introduction
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FinChatBot
Who I am
Antoine Paillusseau Passionate Entrepreneur
Co-Founder of
Far Ventures
CEO of
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FinChatBotWhy Bots?
1 .1 What is a Chat bot
.2 Where is it available
.3 What about Apps
.4 Why is it trendy
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Always available
Better user experience
Low operational costs
A chatbot is an automated conversational agent that customers interact with via a
chat interface
FinChatBot
1.1 What is a Chat Bot
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I’m interested in a car insurance!
Ready to go?
Yes, let’s do this!
…I can quote you in less than 10 minutes
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FinChatBot
1.2 Where it’s available
Website Messenger Apps WhatsAppWe Chat SMS
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FinChatBot
1.3 What about apps
Too many appsData cost too highMarketing effort
2GB Package (ZAR)
100South Africa
170Brazil
54Russia
83India
91China
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FinChatBot
1.4 Why it’s trendy
Active users on
messaging Apps
3Billion
Customers are on messaging
apps
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FinChatBot
1.4 Why it’s trendy
USEMessaging Apps as the new platformBots as the new apps
Free Facebook on Mondays
WhatsApp Bundles available
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FinChatBotInsights
2 .1 Current Picture
.2 Preferences are changing
.3 Breakthrough
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Of phone calls get answered
Of texts are read
2.1 Current Picture
20%
99%
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FinChatBot
2.2 Preferences are changing
56%would rather message
than call customer service
69%say messaging with
businesses is convenient
Customers prefer to interact via messaging
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FinChatBot
2.3 Breakthrough
Bots allow you to access information or perform tasks without loading a
dedicated app
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FinChatBotWhere to go?
3 .1 QR Code
.2 Facebook Messenger
.3 Use Cases
.4 Case study
.5 Integration
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FinChatBot
Have you heard about this
3.1 QR Code
No native app on both iOS & Android phones
User Experience is a disappointment
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3.2 Facebook Messenger
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Quotation Process Sales Process
Customer Service Claims
FinChatBot
3.3 Use Cases
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40minutes
with
To obtain an accurate car insurance premium
FinChatBot
5minutes
withFinChatBot
3.4 Case Study
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FinChatBot
3.5 Recommendation
#1
#2
#3
#4
#5
Lead Generation
Quote
Insure!
Claim
…
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FinChatBotFinChatBot
4 .1 What we do
.2 Our Technology
3. Demonstration
4. Team
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We help financial service providers to acquire & retain customers thanks to AI-powered
conversations
FinChatBot
FinChatBot
Website Messenger WhatsApp
4.1 What we do
Apps
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Machine Learning
FinChatBot
Decision Tree
FinChatBot
Adapts to customer behaviour
4.2 Our Technology
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FinChatBot
4.3 Demonstration
www.finchatbot.com/demonstration
Try our demo!
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Antoine PaillusseauCo-Founder & CEO
3+ years running a digital agency
5+ years in sales management
Romain DiazCo-Founder & Board Advisor5+ years running multiple start-
ups
Richard MarsdenInvestor & Deal Maker20+ years running insurance
companies and call centers in South Africa & the UK
Rest of Team
A combined 40+ years experience in the online financial industry, software development and start-
up founding
4.4 Team
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We are looking for new clients who wish to embrace the future of
retail finance
Cape Town - Johannesburg - Paris