The Role of Quality The Role of Quality Professional to Support Professional to Support

Company ObjectivesCompany Objectives

Firdha Basbeth

DMB Student of University of Padjadjaran Bandung QIK 2014 International ConferenceTrans Studio Bandung February 19, 2014

INTRODUCTIONINTRODUCTION

Quality Professional in Indonesia•What Role Do They Play? •What Is The Future Direction?•Where Will They Fit In?•How to survive?

The Old RoleThe Old Role

The New / Future RoleThe New / Future Role

LITERATURE REVIEWLITERATURE REVIEW

Reference Topics and quote

W.G Edwards, The Changing Role of Quality and the Quality Professional, 2006

“Quality is being redefined away from ‘Fitness of Purpose’ or ‘Conformance to Specification’ to ‘Value Added’ from the customer viewpoint.”

H. James Harrington, Quality Cop to Executive Advisor, Quality Digest, 20xx

“Quality professional have evolved from being checkers and approvers to advisor or executive, middle and first-level managers”.

Greg Hutchins, Risk and the Role of Quality Professionals,

“Interest in Risk Management is growing and according to some approaching the level of quality management. Some global registrar's are placing their certification under the risk management umbrella”

Previous research and citation

LITERATURE REVIEWLITERATURE REVIEW

Reference Topics and quote

Jim Spichiger, The Changing Role of Quality Professional, November 2002

Quality will continue to shift from compliance toward assessment and education. The quality professional will provide an increasing amount of value organization, primarily by delivering solution.

Russell Westcott, The Metamorphosis of the Quality Professional, Quality Progress Oct 2004.

The role of quality professional will nearly disappear within eight to ten years. The duties not taken over by advance technology, absorbed into the product or service realization process.

Armstrong-Stassen, Organizational Downsizing on its perceived impact on Quality management practice. The International Journal of Quality & Reliability Management; 2005;

The more integrated the quality program with the core system, the more sustain it would be. Organizational downsizing in quality department would not affect the effectiveness of the program.

Previous research and citation

LITERATURE REVIEWLITERATURE REVIEW

Reference Topics and quote

Jennifer Magnani and Anders Vinther, PhD, Genentech, The Chnaging role of Quality Professional – How Do You Score?

The five key role a quality professional needs to master: financial officer, operational manager, regulatory compliance officer, educator and motivational speaker.

Previous research and citation

The Evolution of Quality The Evolution of Quality IdeasIdeas

Product Specs Inspection Record

Customer FocusCommunity

Value Creating StrategyIntegration cross boundary

QCQAQM

QRM

The Quality Future DirectionThe Quality Future DirectionBusiness Driven (BDQM)

Quality Control

(QC)

Risk ManagementSOX Compliance

Customer Based PlanningCultural Quality

QCQAQM

Quality Function DeploymentProcess based approach

Involvement of ManagementISO 9001 and other hybrid cert.

QCQA

ProceduresCustomer and Supplier

InvolvementQC

Quality Assurance

(QA)

Quality Manageme

nt(QM)

Quality Risk

Management

(QRM)

Reactive

Market Leadership

Market Presence

Market Survival

Sustainable Company

Proactive

Corrective

Preventive

The Quality Role EvolutionThe Quality Role Evolution

Focus Task Role Ideas

Product Inspection Inspector QC

Process Correction Auditor QA

People & Planet

Improvement & Integration

Teacher & Motivator QM & Hybrid

Profit Risk Assessment Financial Officer QRM

SustainabilityValue creating, Strategic Differentiation

Internal Consultant BDQM

World Top 5 Certification World Top 5 Certification 20122012

1 China 334,032 2 Italy 137,390 3 Japan 50,339 4 Spain 59,418 5 Germany 51,809

Indonesia 5,392

Quality Professional in Quality Professional in IndonesiaIndonesia

2012 = 5392

The ISO 9001 Certification by The ISO 9001 Certification by Industrial Sector 2012 in Industrial Sector 2012 in

IndonesiaIndonesiaISO 9001 ISO 14001

1 Manufacturing 1559 5012 Education 586 13 Engineering Services 319 234 Public administration 290 05 Social Services 247 26 Construction 239 687 Wholesale&retail trade,repairs of motor vehicles 161 258 Transport, storage and communication 138 239 Financial intermediation, real estate, renting 127 710 Information technology 32 011 Mining and quarrying 28 2512 Hotels and restaurants 27 313 Agriculture, Fishing and Forestry 25 2014 Power 24 815 Shipbuilding 14 1

3816 707

MethodMethodThe research is a descriptive

researchPrimary and Secondary Data are

gathered using qualitative and quantitative approaches

Questionnaires Interview, Survey

The ResultThe Result

DiscussionDiscussion

The result follow the quality ladder / direction that companies conform to certain characteristic that

97% is QC orientation company88% is QA 79% metamorphosis to a QM company 68% has QRM in place 37% is Business Driven QM company

Where Will They Fit in?Where Will They Fit in?

EducationHealthcareFoodPowerCommunicationHotel and Travel Industry

There is large areas for Quality Professional to enhance career in area of Quality Risk Management and Business Driven QM (value creating – strategic differentiation in high level Management)in Indonesia

Where Will They Fit in?Where Will They Fit in?

How To Survive?How To Survive?

The key roles a quality professional needs to master: Risk Management, Operation, regulatory compliance officer, Educator and Motivational Speaker

It is not necessary to change. Survival is not mandatory

– W. Edward Deming

21

Thank youThank you