The Chamber Chat - issue 16

www.bundabergchamber.com.au

2 Chamber Chat

The Chamber Chat - Edition 16 Editor - Tim Sayre Contributions by - Cr Mal Forman - Stephen Bennett (Member for Burnett) - Bundaberg and North Burnett Tourism - Business Bundaberg - Better Business Group - The Money Edge Proudly published by The Bundaberg & District Chamber of Commerce. P.O.Box 1363 Bundaberg, Qld, 4670 Ph: 0488 266 637 FAX: 07 4151 7388 E-mail - [email protected] www.bundabergchamber.com.au www.facebook.com/bundabergchamber Advertising and Contact Submissions: To enquire about advertising space, or to submit an article for consideration, please contact the editor at [email protected] Designed and produced by the Augmented Reality Company. Ph: 0421 547 762 Kindly distributed by Digits Administration

www.bundabergchamber.com.au 3

Yale Morgan President

Trish Mears Vice President

Joanne Pitt Secretary

Calaine Hornbrook Treasurer

Betty Lappin Committee Member

Corrie McColl Committee Member

Helena LeSeur Committee Member

Leanne Lewis Committee Member

Lester Lewis Committee Member

Nathan Spruce Committee Member

Tim Sayre Committee Member

Jude Parkinson Committee Member

Bob Dewhurst Committee Member

Greg Goldsworthy Committee Member

Sandy Jensen Committee Member

Michael Owens Committee Member

Firstly I d like to welcome the new Committee Members who are all looking forward to serving the business community, we are committed to you, our members. Of course, there is always room for improvement and through your feedback, we ll continue to strive to deliver even more.

It is with great pleasure I m able to serve both the committee and our members, working with other key organisations, Local and State Government on building

A Better Climate For Business in the Bundaberg region.

I like a quote from Jim Rohn If you go to work on your goals, your goals will go to work on you. If you go to work on your plan, your plan will go to work on you. Whatever good things we build end up

building us,” and I m a firm believer that together we can continue to work on our goals and plans for the continued economic growth of our region.

The Strategic Plan for Chamber is well under way, which will take us through to 2017, ensuring a much more robust Chamber representing the business community, aligning with our goals of providing a better service for the members and paving a way for your business success!

I d also like to thank you for your outstanding support of the Customer Service Award nominations. Seems

everyday, we re receiving recommendations for outstanding customer service. The comments are quite inspiring and those businesses should be extremely proud of their teams.

If you require any more booklets for your counters, please send an email request to [email protected].

You may have seen and heard the Business Excellence Awards are now open, please nominate your favourite business (could be yours). This is a great opportunity for you to showcase your business in front of your peers.

If you haven't liked us on Facebook, please do as there are plenty of inspirational quotes, plus you will be kept up to date with what Chamber is up to and how your business may benefit!

Personally I d like to see more members sending through events, special offers and great success stories we can post for others to attend, gain ideas and support. If you do have an upcoming event, make sure you let us know so it can be promoted via the website and Facebook.

Chamber’s goal is to ensure your message

reaches as many potential customers and clients as possible.

Our continued engagement with CCIQ (Chamber Of Commerce And Industry Queensland) will ensure more resources will be made available to members moving forward.

We re also excited to announce the Bundy Pride Brand is continuing to grow and looking to be a fantastic marketing arm for business and industry for this region. If you d like to know more, please pop over to www.bundypride.com.au.

Lastly, I d like to thank you, our members, who make all of this possible. Standing alone, a business has limited opportunity, but as a collective group, focussed on building better businesses and a stronger community, the opportunities are limitless.

Let s finish 2014 with positive and profitable trade, wishing you every success! Remember, the best days in your business are still to come! Cheers

Yale Morgan

mailto:[email protected]

http://www.bundypride.com.au

4 Chamber Chat

W elcome to the latest edition of the Chamber Chat.

This edition we have kept up our focus on highlighting Bundaberg business success stories, regardless of the size of the business and this edition we have two great stories. It always amazes me just how diverse our business community is and the wide range of successful, quiet achievers we have in this great region. After the last 18 months, it is great to see the businesses of Chamber members continuing to recover, grow and prosper. Included in this edition is a list of current Chamber of Commerce members, a list that we are proud to announce has continued to grow year on year, a sign of a very healthy Chamber. If you would like to be involved, contact the Chamber Secretary for more information.

Apologies to the Business Enterprise Centre

In the last edition of the Chamber Chat we published a story that had been written by the Australian Small Business Commissioner titled Dealing with Disputes. This article incorrectly attributed the credit for the Bundaberg Business Expo to the Chamber of Commerce, when in fact sole credit should have been given to the Business Enterprise Centre. The Chamber Chat team apologies for the publishing of this incorrect information and applaud the great work done by the team at the Business Enterprise Centre.

Have you experienced exceptional customer service lately?

Nominee’s Name:

Where Nominee Works:

Nominee’s Business Address:

Nominee’s Business Phone No:

Your Name: Your Phone No:

Tell us why you have nominated this person:

POST TO:

The Secretary

Bundaberg & District

Chamber of Commerce

P.O. Box 1363

Bundaberg, QLD 4670

NOMINATE ON LINE:

www.bundabergchamber.com.au

HOW TO ENTER TO FIND OUT MORE

T: 0488 266 637

E: [email protected]

Have you experienced exceptional customer service lately?

Tim!

Nominations for the Business Excellence Awards are open and the nominations are rolling in. These awards are a great way to showcase the achievements of local businesses and are an initiative of the Bundaberg and District Chamber of Commerce, with support from Childers, Coral Coast and Gin Gin Chambers of Commerce. The Awards are designed to recognise the efforts of local businesses across a variety of categories. Twelve categories will be awarded, covering most business segments from agribusiness and manufacturing to retail, health, tourism and professional services to name a few. For more information and how to nominate, go to the Chambers website. Merry Christmas.


Page 3 - Presidents Message

Page 4 - Editors Comments

Page 6 - From the Mayor

Page 7 - Tourism Update

Page 9 - Stephen Bennett

Page 10 - Business Profile

Page 11 - 2015 Business Expo

Page 12 - Business Success Story

Page 14 - Planning Ahead

Page 16 - Business Bundaberg

Page 17 - Bundy 4 Breakfast

Page 19 - Helpful tips

Page 20 - Chamber Members

Page 24 - Business Excellence Awards

More photos available on the Chamber of Commerce Facebook page. Go to www.facebook.com/BundabergChamber

6 Chamber Chat


Well, if you do you could very well be dabbling in the marketing of our region!

Thank you from Bundaberg and North Burnett Tourism!

You, your family and your clients can help us do that by capturing the extraordinary moments of your everyday! It’s all about showcasing our visitor experiences; whether it be taking photographs of our fresh local produce at Alloway Farm Markets, or plated up at Indulge, building sandcastles at Elliot Heads, a sunrise over the canefields, enjoying a drink at Kacey’s, catching a fish at Woodgate, your happy kids playing in the park at Lake Ellen or feeding the ducks at the Botanic Gardens, snap up the moment with your smartphone and share with us by using #visitbundaberg to get our attention. Awesome images using #visitbundaberg will be shared on our hashtag feed on www.bundabergregion.org and regularly featured on our Instagram or Facebook channel at @visitbundaberg. You can also use #southerngreatbarrierreef and #thisisqueensland. For food and produce related

images, use #tastebundaberg #bundabergproduce and to get the attention of Tourism Australia and their awesome Restaurant Australia campaign, use #restaurantaustralia. Or create your own, #thepossibilitiesareendless Now if you’re a social media novice, hashtags, those words preceded by the #sign, may seem confusing and unnecessary. But they are an integral tool in communicating online, and it’s important to know which ones to use to market our destination! Essentially the # turns any word or group of words that directly follow it into a searchable link. This allows you to organise content (and track discussion topics on twitter) based on those keywords. So, if you were wanting to share a photo of a fresh punnet of strawberries for eg, you would include #tastebundaberg and probably #strawberries.

I f you didn’t already know, Instagram is THE social network

for sharing images and video from your smartphone. It’s a way to capture and share images and short video while you’re in the moment. You can take images directly within Instagram or use existing images and video content on your phone. You can add some filters to make your content prettier and then publish. The Instagram community continues to grow exponentially. The 200 million Instragrammers (users of Instagram) add over 60 million photos each day which are then liked over 1.6 billion times per day. That’s a lot of double-tapping! What we as your regional tourism organization LOVE about Instagram and other social channels, is, it’s a place where we can inspire future travellers to come to explore Bundaberg. Instagram is a fantastic platform for promoting our destination, allowing participants to share authentic, compelling images in real time.

...continued over

8 Chamber Chat

Tourism & Events Queensland recently held the Queensland Instameet on Saturday 4th October. The collective effort attracted over 90 instameets across Queensland, with a massive1085 Instagrammers registered and more than 6000 gorgeous images captured around the state tagged with #thisisqueensland. We are lucky to already have a very active Instagram community around the Bundaberg North Burnett and BNBT often brings IGers (Instagrammers) together by holding an ‘Instameet’ in different locations each quarter. An Instameet draws people together to connect, share tips, explore and collectively promote our tourism assets to the world. Keep an eye on the Bundaberg North Burnett Tourism official destination marketing Instagram account @visitbundaberg for Instameet alerts – we would love for you to join us!

Some of our fave editing Apps….

Snapseed – some cool filters

to enhance and transform

your images.

PicLab – add beautiful

typography, stunning filters

and photo effects.

PicFrame - Sometimes the

context one image

provides for another is

important and you’d like

to post them next to each

other. PicFrame lets you

select multiple photos and

organize them into a

patchwork that posts as a

single collage image on

Instagram.

For some Insta inspiration, we love to follow

these top QLD and local Bundaberg IGers:

@queensland @laurenepbath @jewelszee @garry_norris

@scorpy12 @keiranlusk @_markfitz @rikerama

@petrina_mc @nathanwhiteimages @juprat1 @fulafoto

For more information about Bundaberg North Burnett Tourism, contact Marketing Manager, Katherine Mergard on email [email protected] or phone 4153 8899.

6 ways to take a

better picture with

your phone: Shoot something

more than once

Have fun with

apps

Light is your new

best friend

Remember “The

Rule of Thirds”

Capture the

moment

Clean your lens!

http://activedevelopment.co.nz/picframe/



I hope you took part in the great Small Business Week activities

early last month.

Did you know that in 2013, over 4,500 people attended more than 90 events across Queensland?

The typical attendee at a Small Business Week event was a small business owner and manager, in business for ten years or more, and who wanted to network and learn.

If you missed out on either hosting or attending an event in 2014, don’t let the opportunity slip by next year.

It was great to see so many of our Chamber of Commerce members at the lunch with the Premier in August. I know many who attended were encouraged by the Premier’s commitment to the Queensland Government’s strong plan for the state’s small businesses.

We want to deliver a brighter future for all businesses, plus the mums, dads and families who operate them.

We’ve delivered on our promises to small business to lower costs through payroll tax exemption increases; and reducing premiums by 17% means we have the lowest Workers’ Compensation costs in Australia. Cutting green tape to more than 9000 businesses in low-risk environmental activities saves administrative costs of $600 per business.

I was thrilled to announce the new management plan and visitor permits for Lady Musgrave Island recently. Many of you are involved in tourism directly, and many more will benefit from more tourist visits to Bundaberg.

I’m confident we’ll see a professional tour operator out of Bundaberg in the near future – something I’ve been fighting for for years.

Bundaberg cooking with gas

Business opportunities and jobs will flow to Bundaberg with our $11 million investment in a new gas pipeline to supply householders and industry. I’ve fought hard to get the funds for the Gas Pipeline.

It will create around 100 full-time jobs and 600 indirect jobs by attracting new industry and development to the region.

We’ll provide a reliable and essential energy supply for industrial parks

and residential developments along its route and boost local business confidence.

Mon Repos Master Plan

Thanks to everyone who gave input to plans for revitalising Mon Repos Turtle Centre.

We recently unveiled the exciting new Master Plan for Mon Repos to become a world class leader in marine conservation, and an exciting gateway to the Burnett.

$450,000 will go to upgrading visitor facilities and activities. 30,000 visitors already come each year to see the largest concentration of nesting loggerheads on the east coast of Australia.

I expect families and tourists to flock to Mon Repos in unprecedented numbers all year-round, giving a great boost to the local economy and businesses.

Are you looking for a unique way to advertise?

Somewhere where your business will stand out?

The team at the Chamber Chat have an advertising package to suit all budgets, so to get your marketing message out there, tapping into your target market, contact the Chamber of Commerce now to secure your space and be part of the change!

Go to www.bundabergchamber.com.au/marketing for more info

10 Chamber Chat

classes upon joining and 70% of the RRP on a uniform pack. To find out more contact Kumiai-Ryu Marital Arts system on 0467 972 620 or email Sensei Jaime Thompson at [email protected] Contact Details Bundaberg Dojo Sensei Jaime Thompson Avoca State School Hall 1 Twyford Street Bundaberg QLD 4670 Mobile; 0467 972 620

K umiai-Ryu Marital Arts system has been established

since 1989 and are kid-focused and adult-savvy. Their chief instructor, Kevin Blundell has had over 20 years experience in the martial arts industry. They are government accredited and the instructors hold blue cards

and have current first aid certificates. The instructions will guide your child in a fun safe way to become more confident, focused and disciplined. They are known for their family friendly environment - as they say, a family that kicks together stays together. Using a mixed style of karate and muay thai makes this group fairly unique. The dojo has both female instructors (Sensei Jaime & Sempai-sho Riley) and male instructors (Shidion John and Kohai Mal), making them able to cater to everybody. As a special offer to Chamber of Commerce members and the readers of the Chamber Chat, if you mention this article, receive 1 month of free

12 Chamber Chat

In 1999, Phil Ainsworth and Rod Stiff, the founders of Jabiru, moved into producing the avionics to go into the Jabiru and other light aircraft. The Avionics were manufactured alongside Jabiru at the Bundaberg Airport, under the banner of Microair Avionics.

Initiaially Microair began making a small VHF Comm (M720) suited to gliders, ultralights and experimental aircraft. This product's success was based on its small size and its great value for money. The combination of small size and low price was very successful and Microair continued to grow. Through determination, hardwork and sheer tenacity, Microair became the only CASA (Civil Aviation Safety Authority) approved Avionics manufacturing facility in Australia.

In 2005 Phil Ainsworth sold his interests in Jabiru and assumed full ownership of Microair Avionics Pty Ltd. Microair has grown to be Australia’s leading avionics manufacturer, producing a range of aircraft transceivers (the voice communication),

transponders (the radar communication), altitude encoders (measures barometric altitude) & Aircraft GPS Tracking equipment - exporting to 30 countries worldwide.

An innovative company, Microair looked for alternative areas to utilise its skilled team during the Global Financial Crises which had a great impact on manufacturers who exported, in particular to the USA . So stepping sideways, Microair began to specialise in the manufacture and sale of solar powered Street Lights, Vehicle Activated Signage and Flood Monitoring Systems. The Flood Monitoring System concept was born during the 2010/2011 Bundaberg Floods. The brief was to monitor rising water; transmit information with a photo via telemetry to a secured website; predict the rise and fall of water over the road; give advanced warning of potential flooding; notify the 131940 public website. The system was designed in house by the Microair R&D team and a number of sites were installed before the 2013 floods. Since then, the Department of Transport and Main Roads have commissioned more sites,

Microair Avionics is an exciting, technology based, Australian company developing, manufacturing and retailing sophisticated avionics products for domestic and worldwide markets, right here in Bundaberg.


FREE CHAMBER BREAKFAST

Refer a colleague to become a member of the Chamber of Commerce and we will shout you a

find out more at www.bundabergchamber.com.au

some with LED advance warning signs, along the Bruce Highway and in the Widebay and Fitzroy regions. The systems are manufactured here in our Bundaberg facility and are suitable to be installed at mine sites, local roads and rivers or state highways - any site that floods, where people and vehicles need to be managed or public safety is of concern. A change of ownership from Phil Ainsworth to the Brisbane based Total Aviation Solutions (TAS) took place early in 2013 and later that same year, TAS also acquired USA company digEcor, based in Utah. digEcor is the global market leader in the provision of portable inflight entertainment (IFE) solutions available in many commercial airline flights around the world including Australia.

Using Microair’s manufacturing expertise, a new product, GLIDE, a seat back IFE system, has been undergoing development with the first batch of units being installed into Commercial aircraft in USA. Along with the core avionics products, part of the GLIDE system will be manufactured at Microair here in Bundaberg, with service and support for Asia Pacific region customers also to be based in Bundaberg.

A company on the move, Microair is part of the TAS Group with digEcor now supporting offices not only in Utah, but in Brisbane, Seattle, Singapore and London as well.

“It’s an exciting time, as we look forward to the Bundaberg manufactured IFE system being installed in aircraft around the world” said CEO David Withers.

“It’s been my privilege to have been part of this business for more than 11 years. A business that began as a boutique business 14 years ago. The addition of the new products being produced here in Bundaberg ensures the long term future for Microair, employment for local people which in turn boosts the local economy,” said Business Manager Jeanette Nock. As for the ongoing future of Microair - well the sky’s the limit for this Bundaberg success story.

14 Chamber Chat

Some other benefits are: Log in from multiple devices

– tablets and smart phones Workforce collaboration Improved productivity Paper to digital conversion of

systems and processes Automation of business

systems OK, so what are the pitfalls of using the cloud? The biggest issue of using the cloud is the security of the system from outside access and the security of your data. There is also the potential loss of data through either hardware failure, software glitches or business failure Most importantly no internet connection means no access to your data. Subscription costs can be per entity which can make it costly if you have multiple entities. So some limitations, but there is a process of continuous improvements. Depending on your industry there are many other add-on programs that can integrate and complement your accounting system. You can find out more about the following applications to see how suitable they might be for your business:

T welve months ago Joe (not his real name) was losing money,

not billing out on time, having staff productivity issues and cashflow problems. Since moving his business to the cloud things have turned around dramatically! Would you like to save time and money in your business? Have you considered how moving your business to the cloud could help? So what is cloud computing? Cloud computing allows storage and accessing of files and data over the internet. It also allows the use of software applications over the internet instead of on your local hard drive or office server. Having a reliable internet connection is required before you even consider looking at the options for your business.

You may have used Hotmail, Gmail or Facebook and you may use internet banking. You actually access the information over the internet. This is the cloud! But why move to the cloud? Firstly, the benefits from a bookkeeping and accounting perspective: Automated daily bank feeds Fast, simple and customised

invoicing Anywhere, anytime (depends

on internet connection) Real-time collaboration with

advisors Safe and secure data Quick and easy data matching

and reporting Cash-flow clarity No installation, upgrades or

maintenance Pay as you go with no upfront

costs


51 Barolin Street, Bundaberg 07 4151 8898 | [email protected] | www.themoneyedge.com.au

ADVICE WARNING!

This Article is intended to provide general information only and has been prepared without taking into account any particular person’s objectives, financial situation or needs. Investors should, before acting on this information, consider the appropriateness

of this information having regard to their personal objectives, financial situation or needs. We recommend you obtain tax and financial advice specific to your situation before making any financial decisions.

- 0421 547 762 - Unit 6 Commerce North, 51-53 Perry Street, North Bundaberg

Bookkeeping & Accounting systems – Xero, MYOB, Quickbooks, Sassu

Mobile Field Job Management – GeoOp

Job Management – WorkflowMax

Inventory Management – Unleashed

Point of Sale - Vend How will it save you time and money? We have seen many of our business clients gain time and save money! At the start of this story we spoke about Joe. We converted Joe’s business from a manual paper based system to a fully integrated Cloud business solution. We implemented Xero accounting software and the GeoOp Field Job Management application and as a result the business can now invoice as soon as the job is complete from a mini iPad.

This invoice is then linked to their Xero accounting software and when the money is received in the bank it will data match to that invoice. All jobs are logged into a system and now accounted for where as in the past they could have been missed. Each staff member has a mini iPad and have a log of jobs to complete in their day. Stock can be traced to see what is used on a job and what a job has cost.

The cashflow and efficiency in this business has improved out of sight! The business can now move on to improving in other areas or the owners can look at making other investment decisions for their future. If the paperwork in your business is getting out of hand there are solutions available. Look at your systems and processes today! See how this technology is the way of the future. Don’t get left behind!


http://www.themoneyedge.com.au

16 Chamber Chat

Business Bundaberg brands the Economic Development Unit within Bundaberg Regional Council. Business Bundaberg is responsible for proactively supporting a sustainable regional economy through industry development initiatives and investment attraction programs. This is undertaken in collaboration with community, local business and other levels of government to achieve the best outcomes for the Region.

Digital Enterprise Program The Bundaberg Digital Enterprise

Program assists small to medium

businesses and not-for-profit

organisations to better understand how

they can maximise the opportunities

from greater digital engagement.

Businesses will learn how technology

and access to high speed broadband can

improve their online presence, offer new

products and services, expand their

market, improve their competitiveness,

and increase their means of

communicating with customers and

suppliers.

Participation in the program is free and

will occur throughout the Bundaberg

Region, as well as the regional council

areas of Fraser Coast, Gympie, North

Burnett and South Burnett. This is a

wonderful opportunity for local

businesses to learn more about the

digital economy, but it will only be

available for a limited time so please go

to the website for more information and

to register.

www.businessbundaberg.com.au/

digital-enterprise

Digital Bundaberg The Bundaberg Regional Council has

developed a multi-faceted digital

economy strategy aimed at advancing

the digital capability of the Bundaberg

Region. Through this strategy, Council

is working with industry, businesses,

and members of the community to

establish itself as a regional leader

through education, collaborative

initiatives and programs, as well as the

future capabilities available through the

National Broadband Network (NBN).

Some of the key activities taking place

under this strategic framework include;

"Switched On Bundaberg"

Brands an initiative of local business &

industry that aims to highlight the

importance of delivering high quality

broadband infrastructure and digital

engagement throughout the region.

Given the recent change in government

policy, the Bundaberg Region as a

collective whole must take proactive

action to express why broadband

capabilities in the Bundaberg should be

a priority investment.

For more information on this initiative

and to nominate your support go to

www.switchedonbundaberg.com.au

Economic Development

Strategy A ‘Better Climate for Business’

strategy reinforces that economic

development is a priority for Council

and that Council is committed to being a

key enabler for our regional economic

future.

To achieve the economic change

required, we are focused on five

essential paths to create a new, open,

responsive and strong economy.

These paths are;

Strong Economic Leadership &

Collaboration

Infrastructure, Investment and

Development

Industries of Tomorrow

Harnessing our Global

Relationships

Investing in Our People.

The strategy outlines various priorities

and goals, designed to prepare for our

region's future, take advantage of the

emerging economic environment, and

make a commitment to creating a robust

and resilient economy for the region.

For more information see

www.businessbundaberg.com.au/eds

The Perfect Place at your

Perfect Pace The Bundaberg Regional Council in

partnership with the Wide Bay Burnett

Regional Organisation of Councils is

showcasing the benefits of the Wide Bay

Burnett Region from a lifestyle and

employment perspective through a

dynamic new website and social media

presence.

These digital tools provide a one-stop

avenue for families and businesses

considering relocating to the region to

access information about exploring the

region, employment opportunities,

affordable housing options, education,

things to do and lifestyle for all six

Council regions across the Wide Bay

Burnett region.

Visit the website:

www.theperfectplace.com.au

Find us on Facebook:

facebook.com/WideBayBurnett

Business Bundaberg

e-Newsletter If you would like to join the thousands

of local businesses already receiving the

latest news on business programs and

opportunities across the Bundaberg

Region, then simply subscribe the

fortnightly Business Bundaberg e-

Newsletter

www.businessbundaberg.com.au/about/

stay-informed

Contact

1300 883 699 (BRC Call Centre)

[email protected]

www.businessbundaberg.com.au

18 Chamber Chat


play on their home turf? Because, traditionally they win more games, so sell on your home ground as often as possible.

8. Good Shake - Shake hands firmly and make eye contact. No one wants to shake hands with a “dead fish” or with a “knuckle cruncher.” Oh, and no "power handshakes" where you come over the top "proving your dominance" - one fast way to lose a potential sale and customer.

9. Converse - When presenting, make it more of a conversation, as though you were talking to a friend

10. Develop better phone skills. The phone is a very effective weapon in sales!

If you’d like a copy of “100 Sales Generating Tips” please send an email to [email protected] or from the better business website - www.betterbusinessgroup.com.au. To Your Business Success Cheers,

Yale Morgan

Better Business Group is an organization of independent Business Development Specialists who like Finding The Diamonds In Your Business – Giving You Stepping Stones To Financial Freedom.

S elling - The highest paid and most satisfying profession in the

world, but sadly, if you don’t know what you’re doing, can also be the least paid and downright depressing! Often I see businesses that need a new team member to "sell" their products and services but give little training. Sure they will induct them into the systems, procedures, statutory regulations on OH&S, discrimination, sexual harassment etc - but training the team on selling?? Here's a tip - "Nothing Happens In Business Until An Item (Or Service) Is Sold.” No matter what the industry or profession, whether it be product, time or services, this statement is a fact! My belief is that the business owner’s time should be taken up in two areas; marketing and selling or, if you have a team, sales training.

Below are 10 basic tools to help you and your team. 1. Have confidence - first believe

in YOU! If you don't have faith in yourself, then how can anyone else?

2. PMA - Positive Mental Attitude, the key to any successful person in sales. If you don’t have one, best develop one then, importantly, maintain it. Much of the success in sales depends on this factor.

3. Goal setting and Goal getting. Develop a plan, write your goals down and speak them out loud at least twice a day

4. Education - Importantly, learn sales techniques, go to seminars, read books, learn from other more successful sales people - if you're an employee, plead with your boss to send you to a seminar or ask for a trainer to come in house.

5. Listen - You spend a fair amount of time in your car. Use it as a place to learn, listen to CDs, MP3s, podcasts etc. Whilst music may lift you up - it won’t help you develop the skills to earn more cash.

6. Visualise - One of my favourites is to visualise the sale taking place before you even meet with your prospect/client. This will boost your confidence and trigger your RAS (Reticular Activation System - sub conscious level of learning).

7. Home Ground Advantage - Why do sporting teams like to

20 Chamber Chat

A Across The Waves Sports Club PO Box 862, Bundaberg 4152 1531 Alice's Hair Shoppe Pty Ltd 46 Alice Street, Bundaberg 4154 1813 Alowishus Delicious 4154 2233 www.Alowishus.com.au Allwired Autoelectrix Shed F2 - 96 Mt Perry Road 4152 1300 www.allwiredautoelectrix.com.au

Andersens Carpets 6A Woongarra Street, Bundaberg 1300 304 710 Anytime Fitness Bundaberg 2/107 Takalvan Street Bundaberg 4154 2616 www.Anytimefitness.com.au Ascot Homes and Real Estate Po Box 6003, Bundaberg 4152 9222 Augmented Reality Company Unit 6 Commerce North, 51-53 Perry St, Bundaberg 0421 547 762 www.Bundyar.com.au Aussie Bundaberg 4a Targo Street, Bundaberg 4152 8820 Aussie.com.au/Bundaberg Austchilli Pty Ltd 4496 Goodwood Road, Bundaberg 4150 3300 www.Austchilli.com.au Australian Professional Services 146 Woongarra Street, Bundaberg 4154 3066 www.apscorp.com.au Australian Safety & Training Alliance 16 Princess Street, Bundaberg 4153 2800 www.Austsafe.net.au

B Barolin Travel 51D Woongarra St, Bundaberg 4151 2111 Barritts Carpet One & Tiles Po Box 1670, Bundaberg 4152 5000 Bean @ Saskia 4/133 Bundaberg-Bargara Rd, Bundaberg East QLD 4670 4153 2001 Best Practice Software 55 Woondooma St, Bundaberg 4155 8800 Better Business Group U5 Commerce North 51-53 Perry Street, North Bundaberg 0412 667 559 www.betterbusinessgroup.com.au Big T Electrical Shop 2 38 Princess St, Bundaberg 0431 472 932 www.bigtelectrical.com.au Blue Care 341 Bourbong Street, Bundaberg 4131 8777 Bull Financial Services PO Box 4320, South Bundaberg 4153 5388 www.bullfinancial.com.au Bundaberg Broadcasters Pty Ltd 38 Crofton Street, Bundaberg 4153 0800 Hitz939.com.au Bundaberg Business Enterprise Centre Cnr Quay and Tantitha Streets PO Box 1662, Bundaberg 4153 2333 www.Bundabergbec.org.au Bundaberg Canegrowers Ltd PO Box 953, Bundaberg 4151 2555

Bundaberg Coach Tours 55 Takalvan St, Bundaberg 4153 1037 Bundaberg Fruit & Vegetables Growers PO Box 45, Bundaberg 4153 3007 Bundaberg Health Foods 51e Woongarra Street, Bundaberg 4151 5187 www.bundaberghealthfood.com.au Bundaberg Leaflet Distributors Shed 4/20 Verdant Siding Road, Bundaberg 0423 907 220 www.bundyleaflets.com.au Bundaberg North Burnett Tourism 1300 722 099 Bundaberg North Side Storage 15 Cummins St, North Bundaberg 4152 7443 Bundaberg Property Gallery Office 3, Commerce North 53 Perry Street, North Bundaberg 4151 3233 www.bundabergpropertygallery.com.au

Bundaberg Radiology PO Box 5505, Bundaberg 4150 0200 Bundaberg Regional Council 190 Bourbong Street, Bundaberg (Service Centres at Bargara, Childers and Gin Gin) Bundaberg, 4130 4269 Bundaberg.qld.gov.au Bundaberg State High School PO Box 1041, Bundaberg Bundaberg Sugar 4 Gavin St, North Bundaberg 4150 8500 Bundaberg Technology Park PO Box 1965, Bundaberg 4155 4532 Bundy Asian Markets 1/24 McLean St, Bundaberg 4151 8113

The strength of any Chamber is the membership that makes up that Chamber. The Bundaberg & District Chamber of Commerce is a strong chamber when we compare it with other chambers, particularly in other cities across the state. So just who is it that supports our chamber, who are our members that make it possible for your Chamber to continue to provide the services to the business community? Below is a list of our members who provide a wide range of services to our great community.


Bundy Homes Office 1 Commerce North, 51-53 Perry Street, North Bundaberg 4153 5355 www.bundaberghomes.com.au Bundy Windscreens 1/63 Enterprise Street. Bundaberg 4152 7785 www.bundywindscreens.com Burnett Country Certifiers 4/270 Bourbong Street, Bundaberg 0407 174 606 www.burnettcc.com.au Burnett Mary Regional Group for Natural Resource Management Ltd PO Box 501, Bundaberg 4181 2999 www.bmrg.org.au Burnett Riverside Motel/Comfort Inn Sugar Country 7 Quay Street, Bundaberg 4155 8777 www.burnettmotel.com.au Busy At Work Po Box 3119, Bundaberg 4131 5210 www.busyatwork.com.au

C C & M Water Cartage 79 Sims Road, Bundaberg 4153 4137 www.cmwatercartage.com.au Canelanders Auto Service Centre 10 Toonburra St, Bundaberg 4152 5487 CBD Realty 2 Barolin Street PO Box 2118, Bundaberg 4154 4178 www.cbdrealty.com.au Central Queensland Indigenous Development Win Tower Unit 1 Level 1 PO Box 24, Bundaberg 4153 1222 www.cqid.com.au Century 21 Real Estate PO Box 2201, Bundaberg 4152 3088 Chapman Office Services Pty Ltd Office 7, 53 Perry Street, Bundaberg North 0427 561 167 www.chapmanofficeservices.com Charter Partners PO Box 1680, Bundaberg 4153 3444

Citicoast Church / Global Care 140 Elliott Heads Road, Bundaberg 4153 2577 www.citicoastchurch.com.au Classic Carpet Cleaning & Supplies 1 Bamsey Court, Avenell Heights 4154 1273 www.classiccarpet.com.au Coffee On Bourbong Shop A 312 Bourbong St, Bundaberg 4152 2920 www.coffeeonbourbong.com Community Solutions Inc. BEC, Quay St. Bundaberg 4151 6155 www.communitysolutions.org.au Coral Coast Chamber Of Commerce Inc. PO Box 8232, Bargara 4159 1666 Coral Coast Mortgage Solutions Shop 2/ 254 Bourbong St, Bundaberg 4154 1933 Coral Coast Pharmacies PO Box 532, Bundaberg 0418 216 835 Coral Coast Transit PO Box 3001, Bundaberg 0417 003 482 Craft Rental & Hardware Pty Ltd PO Box 976, Bundaberg 4152 2133 www.craftrental.com.au Creative Regions Ltd PO Box 2372, Bundaberg 4153 5082

D DETE Cnr Woondooma and Maryborough St, Bundaberg 3259 8557 Diesel Do At 54 Knights Rd, Moorland 0432 738 003 Digits Administration 140 George Street, Bundaberg 4130 0121 Di-Namic Shift 0413 590 550 Domestic Rentals PO Box 5452, Bundaberg West 4155 2000 www.domesticrentals.com.au Donemans Pool Centre 19 Boundary Street, Bundaberg 4152 6499 www.donemans.com

E East Bundy Backpackers 20 Princess St, East Bundaberg 4154 3700 Eflux 66 Barolin St, Bundaberg 1300 795 448 Elston Partners 1/77 Barolin Street, Bundaberg 4153 2022 Endeavour Foundation 7 Fitzgerald Street, Po Box 1220, Bundaberg 4152 1570 www.endeavour.com.au Epic Employment Service Inc 9 Targo Street, Bundaberg 4151 7827 www.epic.org.au Event Networx 25 Vasey Street, Bundaberg 0488 197 400 www.eventnetworx.com.au

F Fairlane Properties Pty Ltd PO Box 3138, Bundaberg 0419 529 222 Fancy Lettuce 187 Maisey's Road, Yandaran 4152 3002 Finding The Light Counselling & Coaching Unit 6, Bingera Court, 245 Bourbong Street, Bundaberg 0407 585 497 www.findingthelight.com.au Flower Box Florist 72 Bourbong Street, Bundaberg 4151 4681 www.happy1.com.au FNQ Pty Ltd 26 Production St. Bundaberg 4152 7227 Fone Zone Hinkler Central, 16 Maryborough St 4152 6114 Frivolous Faces Facepainting 210 George Street, Bundaberg 4153 3087 www.frivolousfaces.com.au

G Gloria Jean's Coffee [email protected]

22 Chamber Chat

H Hemisphere Electrical 140 Walker St, Svensson Heights 0466 237 535 Herron Todd White PO Box 2983, Bundaberg 4154 3355 Hideaway Haven Bed & Breakfast 72 Tysons Road, South Bingera 4155 0448 www.hideawayhaven.com.au

I Impact Make Your Mark 108 Bundaberg-Bargara Rd, Bundaberg 4153 4233 Insite SJC 67 Barolin St, Bundaberg 4151 6677 www.insitesjc.com.au

J Jacaranda GP 94 Woongarra St, Bundaberg 4152 2166 Jeff Lennox Builder Pty Ltd 363 Branyan Drive, Bundaberg 4155 2288 www.jefflennoxhomes.com.au John Fidden Real Estate PO Box 513, Bundaberg 4153 6444 Jubilee Homes Pty Ltd Po Box 6233, East Bundaberg 4151 6841 www.Jubileehomes.com.au Jude's Jerky P.O.Box 7418, Bundaberg North 0414 261 707 [email protected]

K Kepnock Hair Shop 7 / 55 Walker Street, Bundaberg 4151 5831 www.kepnockhair.com.au KP Massage Therapy Unit 1 / 86 Takalvan St, Svensson Heights 4154 4585 www.kpmassagetherapy.com.au Kumiai-Ryu Martial Arts System 1 Twyford Street, Bundaberg 0467 972 620 www.krmas.com.au

L La Vita Hairdressing 71a Branyan Street, Bundaberg 4152 1366

Laser Electrical 1/23 McLean St, Bundaberg 4151 5683 Last Stop Convenience 68 Mount Perry Road, Bundaberg North, 4151 3042 Lester Lewis Consulting PO Box 684, Bundaberg 0467 278 274 www.lesterlewisconsulting.com.au Leukaemia Foundation PO Box 765, Bundaberg 4151 6894 Lifestyle Mortgage Finance PO Box 767, Bundaberg 4152 5888 www.lifestylemortgagefinance.com.au Lifestyle Solutions, Bundaberg 78 Mt Perry Road, Bundaberg North 4155 5500 www.lifestylesolutions.net.au Luminous Project Services 61 Mariners Way, Bundaberg North 0400 131 669

M Macadamias Australia 4625 Goodwood Rd, Bundaberg 4159 7265 Mater Hospital 313-315 Bourbong Street, Bundaberg 4153 9539 McDonalds Family Restaurant PO Box 536, Bundaberg 0413 450 050 Media Heroes / Fran Smith 212 Smith's Crossing Road, Bundaberg 0409 515 236 Microair Avionics Pty Ltd PO Box 5532, West Bundaberg 4155 3048 www.microair.com.au Montezuma's Bundaberg 48a Woongarra Street, Bundaberg 4154 1555 www.montezumasbundaberg.com MRAEL Group PO Box 643, Mackay 1800 675 049 www.mrael.com.au MRH Lawyers PO Box 886, Bundaberg 4154 5563 www.mrh.com.au

Multilow Pty Ltd 0415 798 084 [email protected] Murchie Constructions Pty Ltd Po Box 3007, Bundaberg 4132 7777

N National Australia Bank 62 Targo Street, Bundaberg 4150 7331 Neato Employment Services 36 Quay Street, Bundaberg 4154 4611 www.neatoemployment.com.au News Mail 36-38 Woondooma St, Bundaberg 4153 8530 www.news-mail.com.au Northwest Insurance PO Box 201, Bundaberg 41550646 www.northwestinsurance.com.au Noyes Glass & Aluminium 66 Targo Street, Bundaberg 4151 7878

O P Parklands Real Estate PO Box 831, Bundaberg 0427 525 244 Patricia Brown Cleaning Services 92 Walker St, Norville 4151 6351 Penny Lane Gardens Restaurant 57 Gorlicks Rd, Branyan 4155 2777 PRD Nationwide 156 Bourbong Street, Bundaberg 4155 5000

Q Queensland Police Service

R Radio Rentals 3/84 Bourbong Street, Bundaberg 4152 5655 www.Radio-Rentals.com.au Rechenberg Security & Locksmiths 7a Maryborough Street, Bundaberg 4150 1234 www.rechenberg.com.au Red Cross Employment Services 110 Targo Street, Bundaberg 4154 3928 Regalline Cabinets & Joinery PO Box 5849, 10 Production St, Bundaberg 4153 1313 www.regalline.com.au


Richers Transport 86 Enterprise Street, Bundaberg 4152 9044 Robert Dewhurst PO Box 7418, Bundaberg North 0467 550 014 [email protected] Rose Chapel Funerals PO Box 4443, Bundaberg 4153 3301 www.rosechapelfunerals.com.au Ross Gray Motor City PO Box 790, Bundaberg 4150 1333 www.rossgray.com.au Rum City Food and Beverage Supplies 30 Production Street, Bundaberg 4153 4222

S Salvation Army 48 Targo St, Bundaberg 4151 3014 Seamac Insurance Brokers 102 Maryborough Street, Bundaberg 4154 1522 www.seamac.com.au Searle's Caravan & R V Centre 23 Phoebe Cres, Bundaberg 4151 3000 www.bundyrvs.com.au South Bundy Buses Pty Ltd, PO Box 5765, West Bundaberg 4151 2222 www.southbundybuses.com.au Southern Cross Austereo 7 Takalvan Street, Bundaberg 4155 4333 St Luke’s Anglican School 4 Mezger Street, Bundaberg 4132 7512 Starfire Solutions 62 Woondooma Street, Bundaberg 41970 6146 www.starfiresolutions.com.au

Steps Employment PO Box 2059, Bundaberg 4150 1900 www.steps.net.au Stork's Landing 88 George St, Bundaberg 4198 1226 Sugarland Vet Clinic 5/10 Heidke Street, Bundaberg 4151 3550 Suncorp Bank PO Box 5240, Bundaberg West 07 41539688 www.suncorpbank.com.au Sunsuper PO Box 160, Maroochydore 07 5443 5538 www.sunsuper.com.au

T Tackle World Quay Street, Bundaberg 41534747 TAFE Queensland East Coast 4150 5805 tafeeastcoast.edu.au Tayco Outdoor Advertising Po Box 955, Bundaberg 4151 0005 Telstra Business Centre Wide Bay Australia House, 20 Barolin Street, Bundaberg 4151 6265 www.tbcbundaberg.com.au The Money Edge 51 Barolin Street, Bundaberg 4151 8898 www.themoneyedge.com.au The Red Capsicum 114 Bourbong St, Bundaberg 4152 5667

Tomas O'Malley Architect 198 Walker Street, Bundaberg 4196 0871 www.to-architect.com.au Tread Marx Tyre & Mechanical 106 Takalvan St, Bundaberg 4154 4457 www.treadmarx.com.au Turtle Street Safety Pty. Ltd. 4 Lloyd Street, Bundaberg 0400 717 840

U V W Wide Bay Australia Ltd PO Box 1063, Bundaberg 4150 4009 Wide Bay Laser Skirmish 19 Tyndall St, Apple Tree Creek 4126 3222 Wide Bay Real Estate 254 Bourbong Street, Bundaberg 4153 1011 Wide Bay Shipping Services Wide Reach Social Media 140 George St, Bundaberg 4130 0153 www.widebaysocialmedia.com.au Wilson Industrial Sales 1 Walla St, Bundaberg 4151 2533 Wise Words Communications PO Box 8516, Bargara 0427 360 293 www.wisewords.net.au

X Y YMCA Of Bundaberg 7 Quinn Street, Bundaberg 4132 8222 www.bundaberg.ymca.org.au

Z

Need to make a change or an update your business details? The easiest way is to go to the Chambers website - www.bundabergchamber.com.au then login with your member details and make the changes to your profile.

24 Chamber Chat

The Chamber Chat - issue 16

Documents

Transcript of The Chamber Chat - issue 16