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Transcript of The Challenge of building emotionally intelligent team : In special reference of Moral, Emotional...
The Challenge of building emotionally The Challenge of building emotionally intelligent teamintelligent team : In special reference of : In special reference of
Moral , Emotional and Spiritual intelligenceMoral , Emotional and Spiritual intelligence
By By
Patanjali KashyapPatanjali Kashyap
• Anyone can become angry - that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose and
in the right way - that is not easy."
AristotleNicomachean Ethics
• With a high IQ you may get hired, but with a high EQ you will get promoted.
• With a high IQ you can become a whiz at the daily routine, but with a high EQ you can thrive during times of change and uncertainty.
• With a high IQ you can be an efficient professional, but with a high EQ you can become a great leader.
RobertCooper& Ayman Sawaf
Emotional Intelligence Defined
“The capacity for recognizing our own feelings and those of others, for motivating ourselves, for managing emotions well in ourselves and in our relationships”
Daniel Goleman
Emotional Intelligence on the Emotional Intelligence on the WorkplaceWorkplace
Emotion and its relevance in the workplace are gaining Emotion and its relevance in the workplace are gaining international recognitioninternational recognition
•A change in the administrative paradigm to reflect the A change in the administrative paradigm to reflect the interdependence between emotion and rationalityinterdependence between emotion and rationality
•need for a holistic view of interactions in the workplace between need for a holistic view of interactions in the workplace between rationality and emotionrationality and emotion
How Emotions Come to WorkHow Emotions Come to Work
Efforts are often made to separate emotion from the workplace, the two are inseparable because people carry emotion with them wherever they go
Before proceeding further , give a Before proceeding further , give a look on working of brainlook on working of brain
Although the cerebrum is symmetrical in structure, with two lobes emerging from the brain stem and matching motor and sensory areas in each, certain intellectual functions are restricted to one hemisphere. A person’s dominant hemisphere is usually occupied with language and logical operations, while the other hemisphere controls emotion and artistic and spatial skills. In nearly all right-handed and many left-handed people, the left hemisphere is dominant.
So Balance is required ….So Balance is required ….
Balance are required between both the hemisphere for becoming an efficient personality …
The Structure of BrainThe Structure of Brain
Why Emotional Intelligence Is Why Emotional Intelligence Is Important at WorkImportant at Work
Knowing when to laugh at the boss’s jokes
when to trust a coworker with a confidence
when someone is on the verge of a nervous breakdown are, collectively, a form of smarts . . vital to workplace survival
But…….
Emotional knowledge is not just Emotional knowledge is not just about survivalabout survival
• It is about improving, raising not only the prospects of the individual but also those of the collective, and about promoting
Skills for Emotional and intellectual Skills for Emotional and intellectual growthgrowth
• being aware of others’ feelings
• being able to detect rising disagreements
…
The Four skills of EIThe Four skills of EI
Principles of Emotional Principles of Emotional IntelligenceIntelligence
Six Principles of Emotional Intelligence
1. 1. Emotion is information
2. 2. We can try to ignore emotion, but it doesn’t work.
3. We can try to hide emotions, but we are not as good
at it as we think.
…
Principles of Emotional Principles of Emotional IntelligenceIntelligence
4. Decisions must incorporate emotion to be effective.
5. Emotions follow logical patterns.
6. Emotional universals exist, but so do specifics.
• Fear• Anger• Sadness• Disgust• Interest• Surprise• Acceptance• Joy
A Look over several types of A Look over several types of emotionsemotions
The ProblemThe Problem
The SolutionThe Solution
Moral intelligenceMoral intelligence
Moral intelligence is our mental capacity to determine how universal human
principles—like those embodied by the "golden rule"— should be applied to our personal values, goals, and actions
• moral intelligence is another distinct intelligence
The Seven Essential Virtues of Moral The Seven Essential Virtues of Moral IntelligenceIntelligence
• EMPATHY
Identifying with and feeling other people's concerns
• CONSCIENCEKnowing the right and decent way to act and acting in that way.
• SELF-CONTROL
Regulating your thoughts and actions so that you stop any pressures from within or without and act the way you know and feel is right.
…
The Seven Essential Virtues of Moral The Seven Essential Virtues of Moral IntelligenceIntelligence
• RESPECT
Showing you value others by treating them in a courteous and considerate way.
• KINDNESS
Demonstrating concern about the welfare and feelings of others.
…
The Seven Essential Virtues of Moral The Seven Essential Virtues of Moral IntelligenceIntelligence
• FAIRNESS: Choosing to be open-minded and to act in a just and fair way.
• TOLERANCE: Respecting the dignity and rights of all persons, even those beliefs and behaviors we may disagree with.
The Pillars of Moral IntelligenceThe Pillars of Moral Intelligence
Integrity
Responsibility
Compassion
Forgiveness
Integrity Explained …Integrity Explained …
Integrity is the hallmark of the morally intelligent person. When we act with
integrity, we harmonize our behavior to conform to universal human principles. We do what we know is right; we act in line with our principles and beliefs. If we lack integrity, by definition, we lack moral intelligence.
ResponsibilityResponsibility
Only a person willing to take responsibility for her actions—and the
consequences of those actions—will be able to ensure that her actions conform to universal human principles.
CompassionCompassion
• Ability to creates a climate in which others will be compassionate toward us when we need it most
ForgivenessForgiveness
Forgiveness is a crucial principle, because without a tolerance for mistakes and
the knowledge of our own imperfection, we are likely to be rigid, inflexible, and unable to engage with others in ways that promote our mutual good.
EI AND MI complement each otherEI AND MI complement each other
Emotional intelligence alone won't keep you from doing the wrong thing. Moral
incompetence surfaces in moments when personal or business goals conflict with core values.
Moral flavor of EIMoral flavor of EI
• Have a guiding awareness of (personal) values and goals
• Voice views that are unpopular and go out on a limb for what is right
• Act ethically and are above reproach
>>>>
Moral flavor of EIMoral flavor of EI
• Build trust through their reliability and authenticity
• Admit their own mistakes and confront unethical actions in others
• Take tough principle stands even if they are unpopular
Emotional Competence FrameworkEmotional Competence Framework
• Self-Awareness• SELF-ASSESSMENT• SELF-CONFIDENCE• Self-Regulation• CONSCIENTIOUSNESS AND ADAPTABILITY• INNOVATIVENESS• Self-Motivation• COMMITMENT AND INITIATIVE• OPTIMISM• SOCIAL COMPETENCE• POLITICAL AWARENESS• LEADERSHIP AND CHANGE CATALYST• CONFLICT MANAGEMENT• TEAM CAPABILITIES
>>>>
SELF-ASSESSMENTSELF-ASSESSMENT
• Aware of their strengths and weaknesses
• Reflective, learning from experience
• Open to candid feedback, new perspectives, continuous learning, and self-development
• Able to show a sense of humor and perspective about themselves
SELF-CONTROL
Managing disruptive emotions and impulses
TRUSTWORTHINESS
Maintaining standards of honesty and integrity.
CONSCIENTIOUSNESS
Taking responsibility for personal performance
ADAPTABILITY
Flexibility in handling change
COMMITMENT
Aligning with the goals of the group or organization.
SOCIAL COMPETENCESOCIAL COMPETENCE
EMPATHY Sensing others’ feelings and perspective, and taking
an active interest in their concerns
DEVELOPING OTHERS Sensing what others need in order to develop, and bolstering their abilities.
LEVERAGING DIVERSITYCultivating opportunities through diverse people.See diversity as opportunity, creating an environment where diverse people can thrive
POLITICAL AWARENESSReading a group’s emotional currents and power relationships
TEAM CAPABILITIESTEAM CAPABILITIES
TEAM CAPABILITIES: Creating group synergy in pursuing collective goals
People with this competence:
• Model team qualities like respect, helpfulness, and cooperation
• Draw all members into active and enthusiastic participation
• Build team identity, esprit de corps, and commitment
• Protect the group and its reputation; share credit
Self Management Motivation
Hallmarks
Strong drive to archive
Optimism, even in face of failure
Initiative and commitment
Social Awareness
Hallmarks
Empathy
Service to client and Customers
Political Awareness
Developing EI and MIDeveloping EI and MIStep -1Step -1
• Understand your Ideal self and Real self
My Ideal Self
My Real Self
Ideal and Real self meets
Ideal and real self differs
See your Strength and weaknessSee your Strength and weaknessStep - 2Step - 2
Ideal and Real self
meets
Ideal and real self differs
Strengths
Weaknesses
My Learning AgendaMy Learning AgendaStep-3Step-3
• Building on my strengths while reducing Gaps
Experimenting with new behaviors, Experimenting with new behaviors, thoughts and feelings.thoughts and feelings.
Step-3Step-3
Practicing the new behaviors, building new neural Practicing the new behaviors, building new neural
model for her / him self.model for her / him self. Step-4Step-4
Developing trusting Relationships, like coaches that help, Developing trusting Relationships, like coaches that help,
support & encourage each step in the process.support & encourage each step in the process. Step-5Step-5
Developing Emotionally and Morally Intelligent Developing Emotionally and Morally Intelligent Personality (OrganizationsPersonality (Organizations ) )Graphical representation of StepsGraphical representation of Steps
Hay Where is SIHay Where is SI>>>>>>>>
Chakras are vortexes of energyChakras are vortexes of energy in the body; in the body; here are the 7 main chakras and their locationshere are the 7 main chakras and their locations
Yin and Yang Yin and Yang
• Chakras are yin when they receive energy
• Yang when they emit energy.
The Balance Required again…The Balance Required again…
The Process flowThe Process flow
chakras and their chakras and their usual usual correspondences correspondences ……
chakras and their chakras and their usual usual correspondencescorrespondences
RecapRecap
• EQ is more powerful than IQ
• MI complements EI
• SQ is the Root intelligence
• Self awareness is very important
Open Session ?
Thank you……