The Care Certificate PilotIn An Acute Setting

Martin Hyland

Bands 1-4 and Widening Participation Lead

The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust

Francis Inquiry Cavendish Review Care Certificate

The Care Certificate – Why?

Achievement of the Care Certificate should ensure that the healthcare support worker has the required values, behaviours, competences and skills to provide high quality, compassionate

care.

Replaces National Minimum Training Standards (NMTS) and Common Induction Standards (CIS)

The Care Certificate – Who?

All patient/client/service user facing staff across the entire health and social care workforce

Transferability

Employers Sectors / Roles

Prioritised to new staff to care

Clinical Healthcare Support Workers

The RBCH PilotStarting Point

Prior to July 2014 at RBCH

- Induction for HCSW based on perceived local need

- Not mapped to Common Induction Standards or National Minimum Training Standards

- 1 Week HCA Induction (Inclusive of mandatory requirements)

3 week programme

- 2 week clinical skills classroom

- 1 week supernumerary (minimum)

The RBCH PilotThe HCSW Induction

All days mapped to Care Certificate Standards

Communication DayCommunication with hearing impairedCommunication with visually impaired

Communication theory and SBARCommunication workshops

Assisting with Patient Hygiene DayBed bathing / assisting with hygiene needs

Foot and nail careMouth careStoma Care

Continence Care

Care Certificate Assessor

- Registered health professional

- Mentor qualification not necessary

The RBCH PilotAssessment

Candidate and Assessor complete workbook over 12 weeks- Assessment in practice- Under direct supervision

The RBCH PilotCompletion

Upon completion- Certificate issued- Details logged on ESR- Employee may now work under indirect or remote supervision

The RBCH PilotLessons Learnt

Over 100 new employees on programme

Risks

-Cultural shift

-Time to complete workbook

-Bank and part time staff

-Non-mandatory (currently)

The RBCH PilotLessons Learnt

Over 100 new employees on programmeSuccesses

-Candidates describe empowerment at point of employment

-Education and Training Department able to easily and effectively monitor HCSW progression following induction

-Line managers and registered staff are actively participating in the development of HCSW workforce

-Adopting Care Certificate Standards as minimum standard creates solid foundation of HCSW in order to implement progression pathways.

Wessex Shared Learning EventMonday 9 March 2015

•Chilworth Manor, Southampton•Sharing experiences from the NHS pilots •Learning and experiences from the third sector•Hearing from the participants, mentors, educators•An event for managers, team leaders – in fact anybody who will have responsibility for implementing the CC. •PA contact: jenny.vincent@wessex.hee.nhs.uk