The Canadian Institute for Conflict Resolution (CICR) is a leader

in intervention programs and training in Canada and internationally.

Created in 1988 as a non-profit, charitable organization, it has developed

unique programs, interventions tools and participatory workshops to help

businesses, communities, and organizations uncover the sources of

deep-rooted conflict and begin the process of reconciliation.

CICR’s Annual Report addresses the economic and social

performance in order to be transparent and informative

with all of CICR’s stakeholders.

Index

- 04 Agenda | Minutes

- 08 Financial Highlights | Audited Financial Statements

- 19 Value of our Charitable Work | Community Mediation Ottawa Program

- 22 Membership | Members and Associates

- 26 Chair and Executive Director Report

- 29 Report of the Nominations and Awards Committee

- 32 Acknowledgement and Appreciation of Volunteers

Minutes

Agenda

4

Agenda

Saint Paul University, Normandin Room 228

6:00 Approval of the Agenda

Approval of the Minutes of the last AGM – November 21, 2013

Financial Statements for 2013-2014 Fiscal Year and Auditor’s Report

Recommendation to appoint Auditors for Fiscal Year 2014-2015

Community Mediation Ottawa Report

Operational Highlights – Chair and Executive Director

Nomination and election of Directors, and of Nominations & Awards

committee members

Acknowledgement and appreciation of volunteers

GUEST SPEAKER—PAUL CORMIER

Conflict Intervention Program

7:45 Adjourn

5

Minutes – Meeting of Members – May 28, 2014

CICR-YOUCAN Boardroom, Saint Paul University

6:00 pm – 7:00 pm

Members Present:

Carole Soucis Patricia Brady

Cajo Brando Dan Roseman

Gordon Roston Charles Kent

Vern Neufeld Redekop Ginette Jalbert

Ernie Tannis Helen Lanctot

Kendel Rust Yves Morneau

Brian Strom Aloysia Lee

Yves Morneau welcomed all members and facilitated self-introductions of everyone

present.

Carole Soucis provided a historical overview of the need for a letter of Continuance

and the changes that needed to be made to the by-laws. She also highlighted the

reasons for the elimination of Associate members which had been approved at the

previous AGM.

Motion

Be it resolved that the members approve the new by-laws as presented. The motion

was made by Carole Soucis, seconded by Aloysia Lee and passed unanimously.

Ernie Tannis offered his congratulations to CICR and the Board as there are

thousands of not for profit organizations who have not yet met the letter of

continuance requirements and are at risk of losing their legal status.

Yves Morneau thanked all members for attending and for their ongoing support and

commitment to CICR.

Meeting adjourned at 6:50 pm.

6

Minutes – Annual General Meeting – November 21, 2013

7

CICR-Senate Room, Saint Paul University

Meeting called to order at 5:30

Round table introduction of people attending:

Carole Soucis Ted Thiessen

Cajo Brando Daniel Roseman

Richard Jackman Vern Neufeld Redekop

Ernie Tannis Mary Sinclair

Kendel Rust Yves Morneau

Brian Strom Aloysia Lee

Approval of Agenda

MOTION (Yves Morneau, Cajo Brando) that the agenda be approved as tabled. CARRIED

Approval of Minutes of the last AGM

MOTION (Kendel Rust, Mary Sinclair) that the minutes of the Annual General Meeting of November 22,

2012, be approved. CARRIED

Financial Statements for 2011-12 Fiscal Year and Auditor’s Report

MOTION (Carole Soucis, Vern Neufeld Redekop) to approve the Financial Statements for 2012-13

Fiscal Year and Auditor’s Report. CARRIED

It was noted that a significant increase in revenues is from TPN enrollment and intervention work. CICR

has had a profit for the last four years and these profits represent a big step towards CICR’s financial

goals. Auditors recommended that CICR have a reserve of up to $300,000.

Appointment of Auditors

MOTION (Cajo Brando, Ted Thiessen) to appointment the Frouin Group as auditors for fiscal year 2013-

2014. CARRIED

Chair and Executive Director Report

Chair’s Report was tabled.

MOTION (Kendel Rust, Carole Soucis) to approve the Chair and Executive Director’s joint Report. CAR-

RIED

Nomination and election of Directors, and of Nominations and Awards committee members

Members elected by acclamation Aloysia Lee (non-member, Marketing expertise) and Daniel Roseman

(member) as new first-term board members. Cajo Brando and Mary Sinclair were re-elected to a sec-

ond term on the board.

Dialogue

There was not sufficient time for a member’s dialogue.

Adjournment

The AGM was adjourned at 6:45.

Audited Financial Statements

Financial Highlights

8

Independent Auditor’s Report

10 9

CICR AUDITED STATEMENT OF FINANCIAL POSITION AS AT AUGUST 31, 2014

CURRENT ASSETS 2014 2013 2012

Cash $ 148,896 $ 145,744 $ 61,077

Short-term investments (note 8) 120,000 0 0

Accounts Receivable 30,231 54,399 31,485

Government Rebates 16,872 14,076 9,009

Prepaid Expenses 3,467 3,467 3,109

319,466 217,686 104,680

PROPERTY AND EQUIPMENT 966 1,251 1,626

(Notes 2b and 3)

TOTAL ASSETS $ 320,432 $ 218,937 $ 106,306

CURRENT LIABILITIES

Accounts payable & accrued liabilities $ 33,369 $ 34, 456 $ 15,584

Deferred income (Note 5) 35,316 57,846 31,950

72,326 92,302 47,534

NET ASSETS

General fund 248,106 126, 635 $ 58,772

TOTAL LIABILITIES AND NET ASSETS $ 320,432 $ 218,937 $ 106,306

APPROVED ON BEHALF OF THE BOARD:

Director _______________________________ Director _______________________________

LIABILITIES AND NET ASSETS

ASSETS

Statement of Financial Position

11 10

Statement of Operations

12

REVENUES 2014 2013 2012

Training $267,320 $344,675 $411,713

Special projects 28,691 51,342 48,599

Donations 4,455 11,096 14,148

Interest income 62 92 66

Royalties 12,389 14,340 13,123

Memberships 2,230 2,650 1,519

Interventions 322,640 45,671

637,787 469,866 489,168

EXPENSES

Advertising and promotion 1,324 3,707 10,742

Amortization 285 375 413

Bad Debts 403 403 47,617

Consulting 113 1,350 500

Insurance 6,106 7,301 5,460

Interest and bank charges 8,444 5,082 4,160

Meetings and conventions 2,584 1,976 1,128

Memberships 1,237 1,042 994

Office 27,001 11,124 11,808

Special projects 37,388 66,737 48,976

Fundraising expenses 0 118 765

Professional fees 8,357 5,640 4,500

Wages and benefits 147,090 134,197 112,487

Subcontracts—training 243,712 93,792 114,187

Telecommunication 1,588 1,801 1,668

Training expenses—direct 30,684 67,246 74,544

Travel 0 112 134

516,316 402,003 440,137

EXCESS OF REVENUES OVER EXPENSES $ 121,471 $ 67,863 $ 49,031

CICR AUDITED STATEMENT OF OPERATIONS AS AT AUGUST 31, 2014

11

Statement of Changes in Net Assets

13

2014 2013 2012

NET ASSETS, beginning of year $126,635 $58,772 $22,895

Excess of revenues over expenses 121,471 67,863 49,031

NET ASSETS, end of year as restated $248,106 $126,635 $58,772

CICR AUDITED STATEMENT OF CHANGES IN NET ASSETS AS AT AUGUST 31, 2014

12

Statement of Cash Flows

CICR AUDITED STATEMENT OF CASH FLOWS FOR THE YEAR ENDED AUGUST 31, 2014

14

CASH FLOWS FROM OPERATING ACTIVITIES 2014 2013 2012

Net income (loss) for the year $121,471 $67,863 $49,031

Add: Amortization 285 375 413

121,756 68,238 49,444

Cash flows from current operating items 1,396 16,429 (7,584)

123,152 84,667 41,860

CASH FLOWS FROM INVESTING ACTIVITIES

Increase (decrease) in investments (120,000) 0 (650)

NET CHANGE IN CASH AND EQUIVALENTS 3,152 84,667 28,056

CASH AND EQUIVALENTS, beginning of year 145,744 61,077 33,021

CASH AND EQUIVALENTS, end of year $148,896 $145,744 $61,077

13

Notes to Audited Financial Statements

CICR NOTES TO AUDITED FINANCIAL STATEMENTS FOR THE YEAR ENDED AUGUST 31, 2014

15 14

Notes to Audited Financial Statements

16 15

Notes to Audited Financial Statements

17 16

Notes to Audited Financial Statements

18 17

Net Revenue – 5-year Review

18

$-

$20,000.00

$40,000.00

$60,000.00

$80,000.00

$100,000.00

$120,000.00

$140,000.00

2010 2011 2012 2013 2014

NET REVENUE

Community Mediation Ottawa Program

Value of our Charitable Work

19

CICR has two principal areas where we engage in charitable work. First, we do

interventions and customized training at rates ranging from ‘no cost’ to a subsidized

(below market value) rate. The value of our charitable work has been conservatively

calculated as any service provided at less than $1,250 per day, or $150 per hour.

The second area of charitable work is the fee reductions we give to participants who

cannot afford to pay the full rates for our publicly offered training. These subsidies

are usually granted to not for profit and community leaders who have a strong need

for our training beyond their own personal development. We have also provided a

separate total for subsidies given to students, staff and faculty of Saint Paul

University as this amount off-set any rent that we would otherwise have to pay.

The value of our charitable work for 2013-2014 is as follows:

Community Mediation Ottawa: $50,000

Interventions: $9,000

Training subsidies USP: $15,460

Training subsidies other: $43,100

Total value of charitable work: $117,560

Value of CICR’s Charitable Work

20

In the past year, Community Mediation

Ottawa (CMO) has continued to strengthen

its presence in the community thanks to a

robust, new outreach strategy. We

developed a strong new website and

participated in outreach activities at Jer’s

Vision, Accora Fun Days, Aging in Place, All

About Youth day, the AIDS Committee of

Ottawa, the HUB, Centretown Citizens

Ottawa Corporation and with senior

managers at City Hall. We renewed our

presence with the 211 service and we met

with the mayor in October as he proclaimed

October 16, our second anniversary,

Conflict Resolution Day.

Calls for mediation are coming in from a

variety of sources including those seeking help with family issues and referrals from the

police and community housing. We also have undertaken group mediations, usually

helping non-profit steering committees, working groups and other association groups to

resolve conflict through facilitated conversations. We have offered training sessions on

having a difficult conversation, dealing with high emotions and other conflict resolution

subjects to a variety of organisations, including City of Ottawa Councillors’ assistants,

the AIDS Committee of Ottawa, volunteers with Centretown Community Health Centre,

Coop Voisins, the Volunteer Factor Conference with the Ottawa Community Support

Coalition and staff of the Western Ottawa Community Resource Centre. We also

provided our 21 hour training again in May 2014 and have strengthened our monthly

role-play practise sessions which are very well attended.

None of this would have been possible without our volunteers as CMO relies 100% on its

volunteers—from developing and delivering training materials, translation, web design

through to management, working with the Ontario Community Mediation Coalition and

engaging communities. We have a team of volunteer mediators, a team of people now

trained to do intake and a strengthened steering committee. We are developing new

training modules and expanding our outreach activities. It has been an exciting and

busy year!

Community Mediation Ottawa Program

21

Members and Associates

Membership

22

List of Members

23

1 Alexandre St-Jean

2 Aloysia Pinto Lee

3 Andrew Roach

4 Angela Scott

5 Angela Leger

6 Brian Strom

7 Cajo Brando

8 Calla Fireman

9 Carole Soucis

10 Catherine Delisle

11 Catherine Barrette

12 Chantal R. Gauthier

13 Chantal Parisien

14 Charles Kent

15 Charles Vinet

16 Claire-Anne Lalonde

17 Claude Barraud

18 Daniel Roseman

19 Danielle Champagne

20 Dawn White

21 Dawn Morissette

22 Denis Cormier

23 Diane Blais

24 Don DeGenova

25 Don Morehouse

26 Elaine Courchesne

27 Élise Larocque

28 Erin Fullerton

29 Ernest Tannis

30 Esther van Gennip

31 Gabriella Colao

32 Geneviève Godin

33 Ginette Jalbert

34 Gordon Roston

35 Guylaine Huot

36 Helen Lanctot

37 Helene Rampersaud

38 Hélène Pilon

39 Howie Clavier

40 Isabel Mackay

41 Isabel Sebastiao

42 Jacqueline Poullet

43 Jamie Dunn

44 Jan Michaels

45 Janet McCredie

46 Jeannette Fraser

47 Jennifer Henry

48 Jérôme Grimaud

49 Jessie Larente

50 Judith Binette

51 Keith Poysti

52 Kendel Rust

53 Lauren Levesque

54 Luce Vaillancourt

55 Marc Soulière

56 Marcel Bourque

57 Marie Claude Picard

58 Marie-Josée Brousseau

59 Mark Legault

60 Marla Toulouse

61 Martin Gignac

62 Meghan MacAfee

63 Meryl Turner

64 Micheline Leduc

65 Michelle Reimer

66 Myriam Larkin

List of Members—Cont’d

25

67 Nancy Powers

68 Nancy Ritchie

69 Nathalie Auger

70 Nathalie Filion

71 Norm Desjardins

72 Paulianne Howe

73 Philippe Gauthier

74 Poppy Kalliopi Weaver

75 Richard Brzozowski

76 Roanne Wetherup

77 Roland Desjardins

78 Rupa Menon

79 Samba Matabaro

80 Sandra Nickerson

81 Shane Spice

82 Shiral Leblanc

83 Sophie Richard

84 Steve Chen

85 Tracey Foster

86 Vincent Barrette

87 Wendy Hill

88 Yves Morneau

24

List of Associates

26

1 Thomas Tegtmeyer

2 Frances Paquette

3 Christine Peringer

4 Qais Ghanem

5 Robert Legris

6 Serge Roy

7 Sheila Norquay

8 Lynne Villemaire

9 Elise Corriveau

10 Stephen Legler

11 Lorenzo De Franco

12 Magda Badran

13 Patricia Pounienkow

14 Janet Hudgins

15 Déogratias Nzemba

16 Nicholas Debono

17 David Seto

18 Sylvie Lamoureux

25

Chair and Executive Director Report

27 26

This past year has been a very eventful year for CICR, its board of directors and staff. In

addition to all of the routine board business, the Board of Directors has been involved in

three very strategic issues. First, all not for profit corporations have had to file a certificate of

continuance with the Government of Canada before October 15, 2014. To meet this

requirement, CICR had to review and amend its by-laws to ensure that they met the new

requirements for NGOs. CICR completed this task and presented its amended by-laws to

members for approval at a special meeting of members on May 28, 2014. Our submission

was sent to the government and the certificate of continuance was approved on July 7, 2014.

The second major strategic issue for the Board has been to respond to Brian’s letter of

resignation, effective November 28, 2014. This meant the launch of a search for a new

Executive Director. Our advertising produced 36 interesting candidates with a variety of

experience and skills. The Board narrowed the selection to a short list of 6 candidates for

interview. The chosen candidate should be revealed in the upcoming weeks.

The third strategic issue has been to follow up on the direction of CICR’s new strategic plan

and become more active at the Board committee level. The committees of the Board include

Nomination and Awards, Program Development, Marketing and Business Development,

Fundraising and Events, and Membership Services. Nomination and Awards, Program

Development and Marketing and Business Development have all been active in the past

year. Membership services and Fundraising and Events stalled because the lead board

members resigned during the year.

On the downside, CICR lost 5 board members during the past year. Kendel Rust and Pat

Brady had to resign because the new by-laws do not allow any board member to receive

remuneration from CICR. Richard Batsinduka had to resign due to travel obligations with his

work, and Mary Sinclair and Patricia Gauthier resigned for personal reasons. On behalf of the

Board of Directors I thank these members for their contributions to the Board, during this

past year.

Operationally, CICR has had a record year. A surplus of $121,000 is almost a 100% increase

over last year and establishes CICR’s reserves of $250,000 near the level recommended by

the auditors for responsible financial management. CICR has achieved this level through a

substantial increase in intervention and customized training contracts. These have been

made possible in large part through CICR’s involvement on standing offer agreements with

the federal government. While TPN training revenue is down slightly from the past year, this

fall we are celebrating a large number of TPN graduates.

Report from the Chair and the Executive Director

28 27

With Brian’s resignation as ED, the piloting of our new Conflict Intervention Program has

been put on hold. A new timetable for development and implementation will be struck with

the new ED. CICR’s partnership with University of Sherbrooke has been transferred to the

Continuous Learning department and will be re-launched in the spring of 2015. Partnerships

continue with University of New Brunswick, University of Saskatchewan and MacEwan

University in Edmonton. CICR has also renewed a 5 year partnership agreement with Saint

Paul University. We are indebted to their support over the past 25 years. As part of the

renewed partnership, the TPN program is now eligible for a 3 course credit for all students in

an under-grad program at USP. This partnership is important in establishing the importance

of skills-based training as a critical component of preparing students to maximize career

opportunities.

Community Mediation Ottawa has continued to grow under the leadership of Jan Michaels

and you will see their highlights in the AGM report. Thank you Jan and your team of

volunteers for your dedication to this important community service.

Internationally, CICR has been active with new contracts for training in Central Africa

Republic and Dominican Republic along with its continuing work in Taiwan. We are also

laying the groundwork for some training opportunities in South Sudan. We are excited about

these new opportunities to renew CICR’s credibility internationally.

Staff wise CICR has experimented with various part-time options in meeting the increased

workload in office administration. In July, CICR hired Stéphanie Marchand as the full-time

Administrative Assistant, allowing Catherine to dedicate more time to her marketing

responsibilities. We welcome Stéphanie to the CICR team.

CICR does not reach this level of success without the dedication of board members, staff and

trainers. We take this opportunity to thank the board of directors for their volunteer work for

CICR. We also thank Brian, Catherine and Stephanie for their hard work and commitment to

CICR. Our trainers and intervenors have given a consistent high quality work and we thank

them for their professional competence and for their commitment to CICR. The evidence of

consistent quality from our staff and trainers is that most of our business comes from

personal referrals. We sincerely thank all participants and clients who have chosen CICR as

the organization of choice in which to build capacity in resolving conflicts peacefully.

Respectfully submitted,

Yves Morneau – Chair of the Board

Brian Strom – Executive Director

Report from the Chair and the Executive Director

29 28

Report of the Nomination and Awards Committee

32 29

Report of the Nomination and Award Committee

Cajo Brando, Chair

Kendel Rust, Member

Mary Sinclair, Member

There are 12 positions on the Board of Directors. The By-Laws stipulate that a minimum of

2/3 of the Directors must be members of CICR. They also outline a desired term structure so

that 1/3 of the Directors’ terms expire each year. Under the By-Laws, each Director can

serve a maximum of 2 consecutive three-year terms. A director who has served two

consecutive terms may reengage after a one year absence from the Board.

The main purpose of having non-members on the Board is to fill specific roles or provide

needed skills that may not be reflected among the incumbent Board members. Non-

members may be specifically recruited to provide these competencies.

This year we have two directors finishing their first three year term, Elise Larocque and Yves

Morneau. Also this year, we have had five resignations during the year. Pat Brady and Kendel

Rust both resigned as a result of our renewed by-laws which do not allow a board member to

receive any remuneration from the Institute. Mary Sinclair, Richard Batsinduka and Patricia

Gauthier resigned for personal reasons.

The net result is that we have one board member standing for re-election and five vacant

positions for which we are soliciting volunteers or nominations. Three of the vacancies are

for members and two of the vacancies are for non-members. For the non-member positions,

CICR is looking for expertise in fund-raising and private sector networking. Additional

nominations from the floor for all positions coming vacant will be solicited at the AGM and

an election conducted as may be required.

At the AGM, an election will be conducted soliciting member responses to the following:

Are there any additional nominations from the floor for the five member positions one of

which the incumbent has agreed to stand for re-election?

Are there any additional nominations from the floor for the non-member positions of

fund-raising and private sector networking?

Respectfully submitted,

Cajo Brando, Chair, Nominations and Awards Committee

33 30

Current Roster of Board Members

*Positions up for election

31

NAME TERM EXPIRATION

Élise Larocque (is not seeking re-election) November 2014 (1st)

Yves Morneau (seeking re-election for 2nd term) November 2014 (1st)

Carole Soucis November 2015 (1st)

Vern Neufeld Redekop (non-member) (USP) As soon as USP nominates a replacement

Daniel Roseman November 2016 (1st)

Cajo Brando November 2016 (2nd)

Aloysia Lee (non-member—marketing) November 2016 (1st)

Vacant (non-member—fundraising) November 2017*

Vacant (non-member—private sector) November 2016*

Vacant (member) November 2017*

Vacant (member) November 2017*

Vacant (member) November 2017*

Vacant (member) November 2015*

Vacant (member) November 2015*

Acknowledgement and Appreciation of Volunteers

32

Acknowledgement and Appreciation of our Volunteers

We wish to give special acknowledgement and our sincere appreciation and thanks to the

many volunteers that have contributed their time and effort to CICR over the past year. Many

of you have worn several volunteer hats with CICR. We have tried to capture all of those

areas. The worrisome part of this exercise is that we are almost assured of overlooking

people that should be on this list. Our hope is that you will bring any oversights to our

attention so that we can acknowledge those that we have missed.

Board of Directors

Yves Morneau – Chair

Kendel Rust – Vice Chair

Mary Sinclair – Secretary

Élise Larocque – Treasurer

Cajo Brando

Patricia Brady

Carole Soucis

Vern Neufeld Redekop

Richard Batsinduka

Patricia Gauthier

Aloysia Lee

Daniel Roseman

Nominations and Awards Committee

Cajo Brando – Chair

Mary Sinclair

Kendel Rust

33

Acknowledgement and Appreciation of our Volunteers

Marketing Committee Community Mediation Ottawa

Aloysia Lee Jan Michaels

Kendel Rust Yves Morneau

Daniel Roseman

Cajo Brando

International RFP Responses

Kendel Rust

Yves Morneau

Domestic RFP/Funding Requests

Nicole Charron

Pat Brady

Esther vanGennip

Program Development

Carole Soucis

Yves Morneau

Paul Cormier

Daniel Roseman

Pat Brady

Cajo Brando

Social Media

Marie Boglari

34