The business of knowing your customer’s business* · COMPLIMENTARY WEBINAR This document contains...
Transcript of The business of knowing your customer’s business* · COMPLIMENTARY WEBINAR This document contains...
COMPLIMENTARY WEBINARThis document contains proprietary information of ValueSelling Associates. Its receipt or possession does not convey any rights to reproduce or disclose its contents or to manufacture, use, or sell anything it may describe. Reproduction, disclosure, or use without specific written authorization of ValueSelling Associates is strictly forbidden.
November 5, 2015 | Julie Thomas
*The key to selling value
The business of knowing your customer’s business*
Who’s on the call today?
Sales Executive(VP)
SalesRep
Marketing Manager
OtherOther
Sales Director/Manager
ValueSelling Associates is in the business of helping sales teams optimize how they engage, qualify, advance and close opportunities with their prospects and clients.
ü Skills
ü Tools
ü Integration to existing management processes and tools
ü Common language and framework
© 2014 ValueSelling Associates, Inc. All rights reserved.
Today’s objectivesWhat is business literacy and why is it important?
How to prepare for a business conversation
The relationship between business issues and justifying the sale
How to be a better business professionalA special offer for all of you attending today’s session
© 2015 ValueSelling Associates, Inc. All rights reserved.
The Rule of “Big”“BIG decisions, about or for BIG bucks, are made by BIG people, who live in a BIG world, who what to generate BIG
results.”-Jeff Blackman
Business acumen is keenness and quickness in understanding and dealing with a business situation
© 2015 ValueSelling Associates, Inc. All rights reserved.
Business literacy is the knowledge and understanding of the financial, accounting, marketing and operational functions of an organization
Acumenis “the ability to make good judgments and quick decisions”
The relationship
© 2015 ValueSelling Associates, Inc. All rights reserved.
The steps for preparing for an executive sales call
© 2015 ValueSelling Associates, Inc. All rights reserved.
INVESTIGATE PREDICT PREPARE
Solve my problems. Don’t push!
Focus: Customer is “buying” versus Salesperson is “selling”
My Industry
My UniquenessMy Problems
My Business Objectives
Show me that you know me!
© 2014 ValueSelling Associates, Inc. All rights reserved.
InvestigateLocal information─ Business Journals
Industry information─ Associations
Trade Press─ Lists
Company Information─ Financial statements
Executive messages─ Analyst Reports
© 2015 ValueSelling Associates, Inc. All rights reserved.
INVESTIGATE
Investigate: ResearchResearch about them and the company/agency (looking for challenges they may be facing –helps us connect to Business Issue…)─ Company/agency website
─ Earnings report if public
Look for trends in key financial metricsHow does this company describe, manage and measure the business health?
© 2015 ValueSelling Associates, Inc. All rights reserved.
INVESTIGATE
PredictBusiness Objectives
Business Goals
Business Strategies
Business Initiatives
Business Issues
© 2015 ValueSelling Associates, Inc. All rights reserved.
PREDICT
Value created by resolving Business Issues
Business ObjectiveWhat the organizationneeds to accomplishto maintain or growtheir business/entity.
© 2015 ValueSelling Associates, Inc. All rights reserved.
Business IssueWhat the organizationneeds to address andresolve to achievebusiness/entityobjectives.
ProblemDifficulties that prevent them from being able to satisfactorily deal with or resolve business issues – technical, process, people.
Characteristics of a Business Issue
Has a direct (business) impact
Will align to a (business) objective
May need to be discovered
Has a cost and a corresponding value
© 2015 ValueSelling Associates, Inc. All rights reserved.
Executive dialogue question types
© 2015 ValueSelling Associates, Inc. All rights reserved.
Verifies shared understanding and confirms what we heard customer say.
Designed to surface customer’s view of current conditions.
Raises issues that didn’t surface on their own. Used to differentiate and create need for your products and services.
Aimed at getting prospect to momentarily experience the consequences of not having your product or service.
Open QuestionsWhoWhatWhenWhereWhyHowTell me more….
Questions to uncover Business Issues
What’s your #1 priority or challenge?
What stands in the way of you contributing to your organization’s objective?
What’s your most important concern this year?
What customers need to address/resolveto achieve business objectives
© 2015 ValueSelling Associates, Inc. All rights reserved.
Probe QuestionsDiagnostic and deliberate─Is it because…─Have you considered…─What if you had…
© 2015 ValueSelling Associates, Inc. All rights reserved.
Value created by resolving Business Issues
Business ObjectiveWhat the organizationneeds to accomplishto maintain or growtheir business/entity.
Business IssueWhat the organization needs to address and resolve to achieve business/entity objectives.
ProblemDifficulties that prevent them from being able to satisfactorily deal with or resolve business issues –technical, process, people.
SolutionCapabilities any vendor needs to supply to enable customer to properly address Business Issues
ValueThe only thing that matters is customer’s perception of the value of being able to resolve their business issues; always a combination of tangible and intangible components.
© 2015 ValueSelling Associates, Inc. All rights reserved.
Justifying the SaleTangible Business Value: Measurable or quantifiable positive impact on the Business Issue.
© 2015 ValueSelling Associates, Inc. All rights reserved.
VALUE
Uncovering Business Value
© 2015 ValueSelling Associates, Inc. All rights reserved.
An increase in revenue/market share
An increase in efficiencies/productivity
An increase in quality/reliability
The opportunity costs of not resolving the Business Issue
IS IT WORTH IT?
An reduction in operating expenses/COGS
The Role of Personal Value
© 2015 ValueSelling Associates, Inc. All rights reserved.
Personal ValueWII-FM
The Value ConversationWithout the Value conversation, the only thing to talk about when it comes to price, is cost.
© 2015 ValueSelling Associates, Inc. All rights reserved.
What can you do today?Commit to staying current and relevant!
Industry knowledge
Financial literacy
Specific company knowledgeBusinessSpeak: Preparing for Business Conversations with Executives eLearning course
© 2015 ValueSelling Associates, Inc. All rights reserved.
PREPARE
SummaryWe must become business professionals first, sales professionals second
Business executives expect peer-level value-added relationshipsInvestigate, predict, prepare – all three steps are key to execution!
Invest the time and effort to stay current and relevant to your customers and prospects
© 2015 ValueSelling Associates, Inc. All rights reserved.
Special offer!
© 2015 ValueSelling Associates, Inc. All rights reserved.
99$a $500 value!
Coupon code SELLINGPOWERavailable 1Q16
New launch eLearning course that shows you how to INVESTIGATE | PREDICT | PREPARE
© 2014 ValueSelling Associates, Inc. All rights reserved.
Thank you!
Julie Thomas | President and [email protected]
+1 858 759 7954
www.linkedin.com/in/julieathomas