THE BUSINESS MANAGEMENT SYSTEM

ACHIEVE BUSINESS

People, processes, technology, risk management and strategy are all critical to your organisation’s success.

Good organisations strive to improve in these domains. Great organisations ensure these domains work in harmony.

Excellence can only be achieved through a holistic approach that considers how the many moving parts within your organisation can best work together.

The Business Management System (BMS) helps your organisation to achieve business excellence by enabling you to understand the connections, design evolutionary changes, and embed changes into your organisation’s DNA.

EXCELLENCE

SOPs

Knowledge Management

Quality & Compliance

BMS

As an integrated and evolving reference and communication platform, the BMS enables your organisation to:

CAPTURE all business elements in an integrated knowledge repository

ENGAGE employees and stakeholders by fostering communication and innovation

OPTIMISE business performance through continuous improvement and transformation programs

Business Transformation

Technology Upgrades

Performance Improvement

EFFECTIVE OPERATIONS

TRANSFORM SOPS INTO VALUABLE HIGH PERFORMING ASSETS

KNOWLEDGE AND RISK MANAGEMENT

MAINTAIN A CONSISTENT BODY OF KNOWLEDGE AND CONTROLSHolocentric offers a unique approach using

integrated and agile business models that evolve with your business for continuous improvement. The BMS provides a single source of truth ensuring every process, procedure and work instruction is maintained as a separate item and only defined once.

SOPs are streamlined, identifying the people involved and the processes and procedures to be followed. With embedded risks and controls, quality is built into day-to-day operational processes. This provides the means to simulate change and update SOPs, policies and controls effortlessly.

Staff require access to consistent, current and complete knowledge presented in intuitive and contextually relevant ways.

The BMS is the only platform that uses a modelling

approach to capture and manage information, so that it is reliable, current and accurate. Engaging staff through personalised dashboards, the BMS connects all business elements, streamlining information so it can be reused.

THE BUSINESS MANAGEMENT SYSTEM

STRENGTHENING OPERATIONS

MANAGING KNOWLEDGE AND RISK

IMPROVING PROCESSES

TRANSFORMING BUSINESSES

Identifying and updating

standard operating procedures (SOPs)

Structuring, updating and maintaining a consistent and accessible body of

knowledge

Analysing processes and simulating

changes to identify best practices

Designing business processes, requirements and training material

BUILT FOR HIGH PERFORMANCE

As one intuitive and expansive system, the BMS optimises your business by:

SUPPORTING YOUR EVOLVING JOURNEY

As one integrated platform, the BMS supports both immediate and long term needs - whether it’s simply improving operational effectiveness or driving large scale business transformation.

EFFECTIVE OPERATIONS

BUSINESS TRANSFORMATION

Publish SOPs

Update SOPs

Capture SOPs

Analyse Processes

Business Readiness

STRATEGY

Mission

Vision

Goals

Objectives

KPIs

Measures

Strategies

Programs

Projects

GOVERNANCE

Regulations

Policies

Business Rules

Process Owners

Process Managers

Change Releases

Simulate Changes

Technical Requirements

Future State

PROCESS IMPROVEMENT

PERFORMANCE IMPROVEMENT

GRASP IMPROVEMENT OPPORTUNITIES The BMS empowers employees to proactively capture and share improvement initiatives as a natural part of their day-to-day operations. Built to strengthen performance, core processes are identified and simplified. Analysis is conducted to identify improvement opportunities, constraints and cost inefficiencies. Scenario modelling and impact analysis capabilities help predict the impact of change across the organisation as a whole.

BUSINESS TRANSFORMATION

ACHIEVE A SEAMLESS TRANSITION

Accelerate and de-risk your large scale business and technological transformation programs.

The BMS provides a clear, complete and comprehensible view of change which facilitates impact analysis, design, testing, change management and training.

It reduces the risk and cost of change, minimises disruption and strengthens uptake by acting as a centralised communication platform to inform and engage all program stakeholders.

THE BUSINESS MANAGEMENT SYSTEM

PROVEN RESULTS

Find out how you can uncover and leverage the unrealised potential within your organisation.

DEDICATED TO BUSINESS EXCELLENCEOur team is dedicated to helping businesses achieve results. We work closely with our clients, guiding them on their journey for continuous improvement.

Our clients include many publicly-listed organisations and Government departments including Westpac, Qantas, Sydney Water, Icelandair, Airservices Australia and the Victorian Department of Health and Human Services.

TANGIBLE BENEFITS

Boosting productivity to maximise value Using the BMS, we helped Airservices Australia achieve a 6% increase in productivity. The BMS will also underpin much of the redesign and improvement in efficiency that is to come.

A robust knowledge management system Knowledge is power. We helped Icelandair build a repository of knowledge to make information readily available. With powerful search capabilities, the BMS provides quick and easy access to information.

An end-to-end solution—from process analysis through user requirements to implementation We re-designed and standardised 512 processes, implementing new Maintenance, Repair and Overhaul processes as part of Qantas Engineering’s ‘Marlin Transformation Program’ – their largest change project.

1300 789 654 info@holocentric.com

www.holocentric.com

SOLUTION SNAPSHOT ICELANDAIR

As a result of constant growth and diversification of its services, Icelandair Technical Services (ITS) required new comprehensive aircraft Maintenance, Repair and Overhaul management software.

Icelandair identified a need to:

• understand current processes and the people involved

• clearly articulate system requirements and how the new software would be used

• train the workforce and facilitate acceptance of the new software

• create supporting material required after ‘go live’

“Our team members found the Holocentric tools easy to use and it provided them with better overview and context when designing processes and detailed work instructions.”

Viktor Vigfússon, Finance and Resources Manager

GET IN TOUCH

Using the BMS, Holocentric helped Icelandair capture and manage all its processes, tests, training material and operating procedures. The BMS provides Icelandair with easy web-based access and a clear view of their business, supporting continuous improvement.