Emotional IntelligenceA better understanding of EQ and the business case for implementation.

“We are what we repeatedly do. Excellence, then, is not an act, but a

habit.”

Aristotle

Emotional Intelligence: Definitions

Emotional Intelligence “is the capacity for recognizing or own feelings and those of others, for motivating ourselves and for managing emotions well in ourselves and in our relationships.”

Daniel Goleman, 1998

Emotional Intelligence “has to do with the ability to read the political and social environment, and landscape them; to intuitively grasp what others want and need, what their strengths and weaknesses are; to remain unruffled by stress; and be engaging, the kind of person others want to be around.”

Steve Stein and Howard Book, 2006

Emotional Intelligence: Components

Emotional Intelligence: Components

Business Case for EQ

“In Hard times, the soft stuff often goes away. But emotional intelligence, it turns out isn't so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors, or be compassionate in a crisis, no amount of attention to bottom line will protect your career. Emotional intelligence isn’t a luxury you can dispense with in tough times. It is a basic tool that, deployed with finesse, is key to professional success.”

Harvard Business Review, “Breakthrough Ideas for Tomorrow’s Business Agenda” April 2003

Business Case for EQ

Neuroplasticity: “New studies show that brain changes can be generated by mental activity: merely thinking about playing the piano leads to measureable, physical change in the brain’s motor cortex, and thinking about thoughts in certain ways can restore mental health.”

From the book “Train Your Mind, Change Your Brain: how a new science reveals our extraordinary potential to transform ourselves.”

Sharon Begley, Wall Street Journal Science Writer, 2007

Business Case for EQ

Emotion can lead to our worst decisions or our best ones: the

difference is emotional intelligence.The Business Case for Emotional

Intelligence, sixseconds 2008

Business Case for EQ: A Corporate Bibliography

General Electric Global

Deloitte

World Bank

United States Nave and Air Force

Department of Defense

Kaiser

American College of Healthcare Executives

Center for Creative Leadership

Eli Lilly

Bank of Montreal

BMW

Boeing

Avon

American Express Financial Advisors

Hilton

Honeywell

Johnson and Johnson

Lockheed Martin

Microsoft

United Sates Marines

Amgen

Roche Pharmaceutical

Toyota

3M

PepsiCo

*Medtronic

Business Case for EQ: Results