The Advantages of Inbound Marketing for Insurance Agencies in 2015
The business advantages of inbound telephone numbers
Transcript of The business advantages of inbound telephone numbers
The Business Advantages of Inbound Telephone Numbers
Improve Your Telecoms Infrastructure • To streamline processes and make your business more efficient, your
telecoms infrastructure needs to be as strong as possible.
• Effective communication between an organisation and its customers is hugely important in determining the success of any business.
• Therefore to improve your existing setup, an inbound telephone number can be an extremely powerful tool.
Defining Inbound
• An inbound number is a geographic or non-geographic telephone number that a business has purchased to allow external contacts to get in touch with them
• This number has a range of special and individual features that can be used to enhance communication between a business and their customers and clients
A Simple Solution
Inbound telephone numbers are:
• Cost-effective• Easy to install & manage• Great marketing tools
External contacts can begin using your inbound telephone number as soon as initial setup is complete, without any delays.
The Problem Businesses:
• Can struggle to manage high inbound call volumes on a daily basis• Need the right amount of staff to handle incoming calls• Can stretch resources - resulting in missed business opportunities
Customers and clients:
• Can become frustrated if their call is not being dealt with appropriately• May decide to contact one of your competitors as a result of their
frustrations
The Solution:
• Enter Inbound Telephone Numbers...
Business Benefits Inbound telephone numbers offer businesses a multitude of benefits:
Reroute calls
• If you experience high call volumes or your office is forced to close, calls can be rerouted to alternative site locations and devices without delays
• By rerouting callers to the correct department, calls will be handled by those with the relevant knowledge and skill set
Business Benefits Create a national presence
• An inbound non-geographic number gives you the ability to appear as though you are operating on a national scale regardless of where your business is based
• External contacts only need to remember one main telephone number for multiple site locations
• Examples of non-geographic numbers include those starting with 03, 0800, and 0844
Business Benefits
Create a geographic presence
• In contrast, you may wish to use geographic inbound numbers to portray a local presence
• Customers may associate trust with your business if they recognise the area code of your phone number before they decide to get in touch
• Geographic telephone numbers start with 01 or 02
Business Benefits Call recording
• Inbound numbers that allow for call recording functionality ensure that you can keep a secure record of all of incoming calls
• As these calls can be accessed at a later date they are ideal for checking previous agreements and proving what’s been said during inbound calls
Business Benefits
Free up on-site resources
• With call data securely stored in the Cloud, your business can free up on-site resources
• Lack of space in the Cloud won’t be an issue, as this advanced form of technology has unlimited storage capabilities
Business Benefits
View call statistics
• Viewing call statistics will allow you to see how many calls you have received, the busiest times of the day, and which departments are taking the most calls
• These insights allow you to amend your telecoms infrastructure and staffing patterns accordingly in order to handle all inbound calls more efficiently
Business Benefits
Easy to setup
• It’s easy to establish an inbound number and incorporate it as part of your current telecoms system
• Your business won’t experience any downtime during this process
• With a new inbound number in operation you’ll have a more efficient telecoms model in place
Business Benefits
Cost-effective
• Inbound numbers function seamlessly alongside your existing telecoms system and have low setup costs
• Therefore, you won’t need to spend out on overhauling old systems or installing costly new hardware
Business Benefits
Improve customer service
• As customers and clients can get through to you without disruptions, you can aim to improve levels of service as a result
• With customers also reaching the correct point of contact and a reduction in call holding times, customer service levels will improve all-round
Business Benefits
Disaster recovery
• During a disaster, such as a storm, flood or fire, which prevent staff getting to the office, an inbound number will allow you to remotely reroute calls to alternative locations
• Communication can continue at all times without any downtime and external contacts won’t even realise there are any on-site issues
• Bullet proof your business for the future
Setting up an inbound number
• If you are interested in setting up an inbound number, contact a reliable telecoms supplier to discuss your options first.
• This is the best way to ensure that you acquire an inbound number that’s capable of matching the demands of your business.
Reality Telecom
Reality Telecom is a leading provider of inbound numbers solutions for businesses. The company has developed innovative & cost effective services for businesses which are simple to setup and use and do not require any special equipment.
Contact us today:
Website: www.realitytelecom.comEmail: [email protected]
Image Sources• Home slide image http://
www.bigstockphoto.com/image-18867098/stock-photo-one-black-telephone-isolated-on-white-background
• Slide 2 image: http://www.bigstockphoto.com/image-41925205/stock-photo-customer-service-representative-wearing-a-headset-at-the-office
• Slide 4 image: http://www.bigstockphoto.com/image-32993390/stock-photo-phone-isolated-on-white• Slide 6 image: http://
www.bigstockphoto.com/image-44866153/stock-photo-close-up-of-a-man-using-mobile-smart-phone• Slide 7 image: http://www.bigstockphoto.com/image-29886896/stock-vector-united-kingdom• Slide 9 image: http://www.bigstockphoto.com/image-36447157/stock-photo-macro-of-digital-dictaphone• Slide 11 image: http://
www.bigstockphoto.com/image-38917468/stock-photo-business-graph-output-growth-of-silver-bars• Slide image 13: http://www.bigstockphoto.com/image-424932/stock-photo-3d-chrome-pound-symbol• Slide image 15:
http://www.bigstockphoto.com/image-16723670/stock-photo-the-modern-office-hall-interior-with-stairs-in-insurance-case