The Blueprint for Change: How the Best Are Succeeding in Transformation
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The Blueprint for Change: How the Best Are Succeeding in Transformation Brent Grimes – VP Global Customer Success Nils Fernando – Customer Success Director May 2016
Transcript of The Blueprint for Change: How the Best Are Succeeding in Transformation
The Blueprint for Change: How the Best Are Succeeding in
TransformationBrent Grimes – VP Global Customer SuccessNils Fernando – Customer Success Director
May 2016
application network = the what
operating model = the how
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Transformation is hard
Balanced approach requires project & platform accountability
Technology alone will not deliver transformation
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• The right operating model and organizational principles are critical• Two common patterns for successful transformation
Balanced Approached Center for Enablement
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Balanced Approach
Balanced approach most frequently delivers transformation
Option 1: Project-led Option 3: Platform-led
Project 1 Project 2 Project 3
A B C D E F
Project Timeline
Team
HW
“MVP” P1 P2 P3
Log
Audit
Secur
Platform Timeline
Team
HW
“MVP”
Log
Audit
Secur
P1
Platform Components A-F
Proj 1
Proj 2
Proj 3
...
P1 P2 P3
......
Balanced Deployment
Project 1 Project 2 Project 3
A B C
Project Timeline
Platform Timeline
“MVP” P1 P2 P3
Platform Components D-F
...
Team
HW
Log
Audit
Use discovery process to identify foundational component sequencing
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Balanced approach prioritizes composability
Project-led Approach Balanced Approach
Gravity
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Business as usual
Enables platform evolution while delivering key projects
Leverage a simultaneous project focus and platform evolution approach to enable sharing of resources by exposing core functionality via API’s
Reference Architecture
Project BacklogProj
1Proj
2Proj
3
Core ServicesA B C Platform Timeline
Project 1 Project 2 Project 3A B C
Project Timeline
Platform Components D, E, F,…
Balanced Deployment Approach
Leads to
• Embed core reusability via a reference architecture comprising of common patterns, templates, and best practices
• Increase maturity with each project by building core business APIs and shared services that make data accessible at the edge of the enterprise for widespread consumption
• Increase adoption of core API’s by establishing a repository and practices to share reusable resources
Key Considerations
Every project adds value to the application network
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Devs for next project
Developer communities
Inventory data
Customer data
Orders
Customers
Order data
IT’s absolute imperative to change
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Dem
ands
on
IT
TimeToday
Mobile
Cloud and SaaS adoptionBig Data, Analytics
Digital competition
Massive IT delivery gap
creating an absolute
need to change
IT delivery capacity
Enabling IT to support business transformation
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Dem
ands
on
IT
IT delivery capacity
TimeToday
Enable the business
to deliver more of their
own projects the rightway
Reusable APIs & services for accessing
data and resources
Success = material increase in IT delivery capacity
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Dem
ands
on
IT
Time
IT delivery capacity
Today
Positive growth in delivery capacity
Massive growth in delivery capacity
Traditional project delivery
Balanced, API-led delivery
Increased delivery capacity drives increased value
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Time
Capability investment
Capabilitypayback
Take away
• Balanced approach supports capability development alongside project delivery
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Center for Enablement
An approach to unlocking your organization
Central IT
LoB Dev/IT
App Dev
Accessibility& Ownership
The C4E is a new operating model for IT
•Enablement over delivery
•Not an ivory tower!
•Decentralize to scale
•Drive multi-modal / multi-speed integration
Achieving de-centralization, federation and speed Without losing control
Central IT
LoB Dev/IT
App Dev
Accessibility& Ownership
Shifting the mindset… and why?
BusinessEnablement
BusinessEnablement
BusinessEnablement
LocalProject
Leadership
LocalProject
Leadership
Local Project
Leadership
Enab
lemen
t & Owne
rship
Project Delivery
Center 4 Enablement
Platform Architects / DevOps Architects /
API Architects / API Evangelists
Platform DevOps Team
Project Delivery Teams
Achieving de-centralization, federation and speed Without losing control
C4E Capabilities, roles and skillsets
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C4E
Platform DevOpsTeam
Analysts
Coaches and Evangelists
Platform &
Product Owners
API & Platform Architect
s
Lead & Sponsor
Capabilities – The ‘What?’ Roles and Skills – Who?
Catalyst engagement model
Catalyst Strategic Engagement Model
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Business Transformation
Programs
Rapid Start Accelerate
• Value mapping and analysis
• Benchmarking
• Core capabilities
• Customer and partner enablement
• Production to consumption
• Platform scale
MuleSoft Catalyst
Leadership and advocacy: Customer Success
Delivery and IP transfer: Training, Services, Support
C4E Operating Model
• Capability assessment
• C4E Blueprint
Planning Execution
Outcome-driven engagement
Enabling a new IT operating model
Production
Agile Development, SDLC, DevOps, Microservices, APIs
publish reusable assets
Central IT or LoB IT
ConsumptionCommunity enablement,
asset discovery, self-service
feedback and
metrics
LoB IT, SIs, App Dev
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Think big, start small, build fast
Thank you
Enabling a new IT operating model
Production
Agile Development, SDLC, DevOps, Microservices, APIs
publish reusable assets
ConsumptionCommunity enablement,
asset discovery, self-service
feedback and
metrics
