The Barista Book. Housekeeping â€ mobile phones â€ break times â€...
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The Barista Book Slide 2 Housekeeping mobile phones break times toilets emergencies smallprint 2 Slide 3 Workshop overview At this workshop the following will be addressed: hygiene coffee styles coffee types equipment and machinery coffee making processes storage of coffee cleaning of equipment and machinery smallprint 3 Slide 4 Workshop expectations What do you know about the topic? What do you need to know? What outcomes do you expect from this workshop? smallprint 4 Slide 5 Topic 1 Coffee- hygiene and preparation smallprint 5 Slide 6 I believe humans get a lot done, not because we're smart, but because we have thumbs so we can make coffee. (Flash Rosenberg) smallprint 6 Slide 7 Making it happen Only one thing is certain about coffee.... Wherever it is grown, sold, brewed, and consumed, there will be lively controversy, strong opinions, and good conversation. (Mark Pendergrast) smallprint 7 Slide 8 Activity smallprint 8 Slide 9 A little history smallprint 9 Slide 10 What do your customers want? In business you get what you want by giving other people what they want. (Alice Macdougal) smallprint 10 Slide 11 Espresso Everybody should believe in something. I believe Ill have another cup of premium gourmet coffee. (Anonymous) smallprint 11 Slide 12 Activity smallprint 12 Slide 13 Topic 2 Terminology and equipment smallprint 13 Slide 14 Coffee smells like freshly ground heaven. (Jessi Lane Adams) smallprint 14 Slide 15 Flavours smallprint 15 Fruity Charred Sour Taint Mellow Acrid Briney Harsh Baked Grassy Slide 16 Espresso machines There are many types of espresso machine on the market. They are generally pump operated or lever operated. smallprint 16 Slide 17 smallprint 17 Sometimes problems will occur. You need to identify causes and determine the best resolutions. Slide 18 To froth milk you need: cold, whole milk; a straight walled, cold, metal (stainless steel) steam pitcher (jug); an espresso machine with a powerful steam wand; a thermometer. smallprint 18 Slide 19 Activity smallprint 19 Slide 20 Topic 3 Coffee service smallprint 20 Slide 21 Service should be fast, efficient and rely on listening carefully to the customer. smallprint 21 Slide 22 Presentation/ Accompaniments There's nothing sweeter than a cup of bitter coffee. (Rian Aditia) smallprint 22 Slide 23 To go with coffee smallprint 23 Slide 24 Activity smallprint 24 Slide 25 Topic 4 smallprint 25 Machinery maintenance Slide 26 smallprint 26 Coffee is serious when it comes to waking up and putting you in a better mood. (Anonymous) Slide 27 Activity smallprint 27 Slide 28 Summary Before leaving today please share: 1 thing you learned 1 new practice you will undertake at work 1 activity you enjoyed Thankyou for your attendance and participation. smallprint 28