The Barista Book

2

Housekeeping

› mobile phones› break times› toilets› emergencies

© smallprint

3

Workshop overview

At this workshop the following will be addressed:

› hygiene› coffee styles› coffee types› equipment and machinery› coffee making processes› storage of coffee› cleaning of equipment and machinery

© smallprint

4

Workshop expectations

What do you know about the topic?

What do you need to know?

What outcomes do you expect from this workshop?

© smallprint

5

Topic 1

Coffee- hygiene and preparation

© smallprint

6

‘I believe humans get a lot done, not because we're smart, but because we have thumbs so we can make coffee.’

(Flash Rosenberg)

© smallprint

7

Making it happen

‘Only one thing is certain about coffee.... Wherever it is grown, sold, brewed, and consumed, there will be lively controversy, strong opinions, and good conversation.’

(Mark Pendergrast)

© smallprint

8

Activity

© smallprint

9

A little history

© smallprint

10

What do your customers want?

‘In business you get what you want by giving other people what they want.’

(Alice Macdougal)

© smallprint

11

Espresso

‘Everybody should believe in something. I believe I’ll have another cup of premium gourmet coffee.’

(Anonymous)

© smallprint

12

Activity

© smallprint

13

Topic 2

Terminology and equipment

© smallprint

14

‘Coffee smells like freshly ground heaven.’

(Jessi Lane Adams)

© smallprint

15

Flavours

© smallprint

›Fruity›Charred›Sour›Taint›Mellow›Acrid›Briney›Harsh›Baked›Grassy

16

Espresso machines

There are many types of espresso machine on the market.

They are generally pump operated or lever operated.

© smallprint

17© smallprint

Sometimes problems will occur.

You need to identify causes and determine the best resolutions.

18

To froth milk you need: cold, whole milk; a straight walled, cold, metal (stainless steel) steam pitcher (jug); an espresso machine with a powerful steam wand; a thermometer.

© smallprint

19

Activity

© smallprint

20

Topic 3

Coffee service

© smallprint

21

Service should be fast, efficient and rely on listening carefully to the customer.

© smallprint

22

Presentation/ Accompaniments

‘There's nothing sweeter than a cup of bitter coffee.’

(Rian Aditia)

© smallprint

23

To go with coffee

© smallprint

24

Activity

© smallprint

25

Topic 4

© smallprint

Machinery maintenance

26© smallprint

‘Coffee is serious when it comes to waking up and putting you in a better mood.’

(Anonymous)

27

Activity

© smallprint

28

Summary

Before leaving today please share:›1 thing you learned›1 new practice you will undertake at work›1 activity you enjoyed

Thankyou for your attendance and participation.

© smallprint