The Automation Journey - apsi.lu · Workflow Event Trigger Virtual Workforce Existing Systems Work...
Transcript of The Automation Journey - apsi.lu · Workflow Event Trigger Virtual Workforce Existing Systems Work...
Human Workforce
Working Knowledge
Working Procedures
Work to be Completed
Virtual Workforce
the Virtual Workforce Digitising the work and the worker
Uses “software robots” to operate existing tools and processes
Interfaces to existing applications of any type – exactly as a human would – including external
Productivity 3-15
Turns working knowledge into working procedures
Delivers benefits of automation with no disruption
Virtualised Work
Systems and Applications
Workflow
Event Trigger
Virtual Workforce Existing Systems
Work Queue
Structured Input
How it works
Architecture
Orchestrating Doing
Virtual Worker
Secure DB
Autonomic Engine
Existing Systems
Optional cognitive capabilities
Structuring Orchestrating Doing
OCR/ICR
Cognitive Data
Natural Language
Learning
Documents & Forms
Semi/Unstructured
Webchat and Speech
Virtual Workforce
Steps to automation
• Self determined decision making
• Structure the interface – NLP, Chatbot,
webchat, voice assistants
• Structure the interaction – self service,
Free text email requests, standard forms
• Reduce effort - Take the manual tasks out
of the process
RPA
Intelligent Chatbots
AI
Cognitive Machine Learning
OCR/ICR
RPA 60%-70%
Intelligent Chatbots
Cognitive/Machine Learning
OCR/ICR
Repetitive, rules bases, High volume activities
15%-20%
10%-15%
<10%
Manage unstructured data through OCR/ICR, Machine Learning & Natural Language Processing (NLP)
Interaction with users
Big data, using analytics to give insight and make self determined decisions
The Automation Journey
AI
RPA
Intelligent Chatbots
AI
Cognitive Machine Learning
OCR/ICR
The Automation Journey
Reduce Effort • Automate agent activity • Automate manual activity • Automation Processes • Teach interaction
Structure Interactions • Unstructured Documents • Unstructured emails • Web forms • Mobile apps
Change Interface • Web forms • Mobile apps • Documents
Self determined decision making
Complexity, Time and Cost
Roadmap
1 2 3 4 5 6 7 8 9 10 11 1211 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12
UserInterface
Portal Data
Grid
Enablemen
tExtensibility
2016Q1 2016Q2 2016Q3 2016Q4 2017Q1 2017Q2 2017Q4 2017Q4
Archite
cture
RPA
Language
Support
UTF-8 Support
OCR/ICR
Architect
Accreditation
VPN Gateway
Point and Site – Site
Workforce
Orchestration
Heuristic
Learning
Cognitive Data
StreamliningSkype Assistant
Integrated Virtual Assistant (Beta)
Solution Design
Accreditation
Client & Partner
Portal
Object Store Object Store 2.0HTML Mobile
Portal
Active Geo-replication
& PTR
Enhanced
Dashboard
Additional
Language Support
On-Premise Auto-scaling
Multi-tenancy Licensing
Web Service
Loader
Blue Prism V5
REST Support
Enhanced Schedule
Management
Native OCR
Enhanced Browser
Support
Multi-language
Training
Business Analyst
Accreditation
Voice Gateway
Native Mobile
Application
User Forum
WCF Transport
Context Analysis Automation
IVR
User Group ForumCDP Training
Name Virtual Workers
White Space Processing
AWS SupportIL4 (Govt. Secure)
Platform
Enhanced Analytics
Virtual Assistant
2018Q1 2018Q2 2018Q3 2018Q4
Live Monitor
CDP View
My Reports
App Performance Monitor
Cloud Burst
Workforce Appliance
Video Tutorials Training VideoPractitioner Pack
OCR View
Enhanced Health check
Schedule Advisory
Auto-Deploy
Workforce Aggregator
OCR Accreditation
Collaborative
Design
Collaborative
Design
Auto Invoice OCR Module
Work log Notify
Virtual Assistant (Animated)
…saw as much as a 50% decrease in the number of resources required
to support certain IT services, with an average decrease of 25%
ISG BENCHMARKING SURVEY ◦ DEC 2016