The Art of Change - Change Management Best Practices
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Transcript of The Art of Change - Change Management Best Practices
The Art of Change
Arvind PITIL Consultant
Agenda• Purpose of change Management• Impacts of No/Improper change
implementation• ABC’s of change management• Process & Execution
What is change Management
The process responsible for controlling the lifecycle of strategic &
operational changes in an IT environment.
Planned Outage
ScheduleChange
Virus scanner updateUpgrade
Goal of Change Management
• Ensure Standard methods & procedures• Efficient & prompt Handling• Minimizing Impact• Guarantee Low risk
What is really happening w/o Change Mgmt
Half Baked
Maverick
One man show
Popular Goof-ups
Are You A Victim?
Do I need change mgmt for everything
• Group all your critical business services• Any minor changes related to those vital
services should go through Change approval process
• Rest of the changes which are relatively common & follows an established procedure can be pre approved change.
Throw light with Change mgmt
Accountability & Responsibility
• Get clear visibility.• Know the right facts.• Account all your stake holders
respectively.No
Ownership
No Accountabili
ty
CMDB & Change mgmt go hand in hand
• Know about your unauthorized changes• Get the dependency information while
planning a change• Keep your CMDB up to date with
change management.
Change Management Facts
ABC’s of Change Management
Standard Change •No Approval required, pre approved changes which are of low risk.
Normal Change •Should go through a proper assessment, authorization, CAB approval & scheduling before implementation
Emergency Change
•Change that must be introduced as soon as possible to restore service.
Change Types
ABC’s of Change Management
Change Advisory Board
•A group of selective representatives who assess, prioritize and recommend on the change proceedings.
Change Manager•The owner of the change who makes the final approval.
Assessing a proposed change
• Risk Vs Benefit
Risk Benefit
The Process
Request for Change Planning
CAB Recommendation
Approvals Change Implementation - Release Mgmt
Post implementation Review
Planning & Documenting
Raise & Log •Create the change•Log the change request
Plan •Resource & risk•Schedule & timing
Assess•Review Impact•Allocate priority•Document the change for approval
Approvals
Change Advisory board• Choose CAB members relevant to the stake
holders need.• The CAB recommendation helps the change
manager to take a decision on the change Approval.
Role of Change Manager
Submits for approval again, if
necessary.
Approve/reject the change based on the CAB recommendations
Analyzes the CAB recommendation
Change Execution & implementation
• Planning the Schedule
• Breaking down the change into sub-tasks
• Packaging and deploying
Execution m
atters
Post Implementation Reviews
Feedback helps to improve in future & learn from past experiences.
ITSM Tools
Summary
• It is not about implementing ITIL, it is about doing things right with change management.
• Classifying Changes for critical business services.
• Change Management is a necesity , so implement it now.
Upcoming Webinar in this series
Understanding ITIL CMDB By Nandini krishnan
On 21st July at 2 pm EDT.
Don’t Miss it.
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