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The application of technology enhanced learning to enhance the ‘student learning journey’
Associate Professor Michael SankeyDirector, Learning Environments and Media
Presented at the University of South Africa, Tuesday 16 September 2014
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Introduction
Establish a contextThe student learning journeyThe staff learning journeyCurrent trends with technologyStrategies in response
By M Glasgow: Attribution-NoDerivs 2.0 Generic (CC BY-ND 2.0) Available from: http://www.flickr.com/photos/glasgows/105457650/
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Largest DE provider in Qld
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• Founded in 1967
• A distance-ed provider since 1977
• Fully online programs since 1997
• 2 Faculties: BELA & HES with 12 Schools (2x6)
• All Schools have external programs
• More than 200 under-grad and post-grad award programs
Our context
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Student numbers
• All students 27,235
• On-campus 7,235
• External/online 20,000 (73%)
• International 5,824 (1,100 ONC)
The vast majority of USQ students access information services online
Most Students and Staff know what they’re getting themselves in for when they come to USQ
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Academic Services
Academic Services
Learning and Teaching Services
Learning Environments and Media Library ICT Services
Administrative team
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The wider landscape
Post-Bradley – Major themes: Widening Participation & Quality
Government’s 40/20 targets by 2020 40%, 25 – 34 year olds, bachelor or above 20%, HE enrolment from low SES background
A new single national regulator - TEQSA
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Regional universities context
Year 12 completion rates 20% lower than those in capital cities
12% adults in regional communities have a degree compared with 27% of adults in capital cities
32% of regional Australians aspire to higher education compared to 62% in capital cities
6 universities in regional Australia (RUN) - UNE, USC, UB, CQU, SCU, USQ
Source: Perkins (2012)
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USQ Website (Sitecore) the public facing site
Different layers
USQStudyDesk• Student Portal• All Course-
based activity_______________
• Repository
USQStaffDesk• Staff portal• Staff facing for
PD activities_______________
• Repository
USQOpenDesk• OER/OEP• Inter-institutional
activities_______________
• Repository
USQ ePortfolio (Mahara)
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Technologies
Learning & teaching systems
group
Emerging technologies
Coretechnologies
Supportedtechnologies
Allowedtechnologies
The role of Mentors and Champions should not be underplayed
Threshold standards level playing field
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Defined minimum standards1. An introductory message, posted before the start of
semester, which: welcomes students to the course; introduces the teaching team for the course; describes how the StudyDesk space will be used during the semester; explains how students may obtain support by appropriately directing
academic or technical. enquiries.
2. Checking of discussions and other student access areas on at least three [3] working days per week in order to: monitor and moderate comments and discussion by students; manage course operation by responding to student enquiries &
activities.
3. Student requests for clarification or assistance should be responded to as soon as possible, but certainly within 48 hours during the working week.
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TEL PD modelStudents Staff
USQStaffDesk1. Staff Dev gateway2. PLAS & Induction3. Staff eLE4. Clover5. Linked to ePortfolio
USQStudyDesk1. Student Induction site2. Learning Centre site3. Student eLE4. Course based ass’nce5. Linked to ePortfolio
USQ Website
AskUSQ RightNow
Equella
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Cross institutional planning
Academic Division
Academic Services
Students and Communities
Corporate Services
Research Division
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Some current strategies
Every course has an online presence Every student has a named person to contact Minimum standards for all courses Threshold expectations – a common wireframe Learning Innovation & Teaching Enhancement
(LITE) teams Significant media enhancement available Strong focus on the Student Learning Journey
(SLJ) and personal learning environment (PLE) Increased emphasis on enabling staff
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Some current trends
Print – Progressively reducing but still wanted by some - but will be gone by February 2015
Digital content – Increasingly more accessible & able to be used on mobile devices
CDs – popular for many years but will also be gone by February 2015
Physical spaces – Comfortable places to meet, study, eat, talk and recharge.
BYOD – Closed two computer labs
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The Student Learning Journey (SLJ)
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Accessing the Student Voice
Professor Geoff Scott in his report Accessing the Student Voice (2005) concluded that ‘it is the whole experience that matters to students. Students are not concerned about whether or not a particular interaction is academic or administrative, but they are concerned about the quality of the interaction. In this context, the quality of interactions in the pre-enrolment phase is just as important as the quality of face-to-face and/or virtual interactions in academic study or in completing study (including graduation ceremony and membership of the Alumni Network)’.
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Discernable periods in SLJ
Student Learning Journey
Decision to enrol
Application & offer
Enrol
The early weeks
Experience of first semester
Continuing study
Unforseen events
Completing study
Graduation
Alumni
The SLJ is a series of interactions between students & the Uni. Identified 9 student groups with some 150 individual points of interaction.
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SLJ Online ServicesENGAGE
•Enquiry Management (RightNow)•Future Student Website•Application• Information in 8 languages•Open Day & Info Evening Programs•Residential College Applications•Careers Resources•Scholarships & Application Forms•Disability Resources•Student Representation•Web Campaign pages•New International website•New program Guide•Chat for enquiries
ENROL
•Admission/Offer/Accept/Defer/Decline
•Course re/Enrol (add, swap, drop, edit)•View exemptions processing•Create/Amend Study Plan•View Class Enrolment•Enter/Update Personal details•Enter/Update/Request Support –Disability•Fee Invoicing, calculator & payments•Student ID Cards•Student Loans•Program Enrol (Cancel, Reinstate, Leave of Absence)
ORIENT & TRANSITION•Orientation on Moodle•Access to StudyDesk•Access to UConnect•UConnect Announcements & Alerts•UMail activation and passwords•Oncampus timetable•Personal SRO details•Student Services Videos•Tutorial Registration•Res College Invoicing & Pmts •Fee Acc. Enquiries & CAS Forms•Student Guild Website•Current students website•Online Forums – Clubs & Societies
LEARNING SUPPORT
•AWARE Program•ALS Online Resources (TLC)•Enquiry Management (RightNow)•Counselling Resources•Careers Counselling•Employment, WIL, Mentoring• Intern. Stud. Assistance Line•Digital Learning @USQ site•Wimba workshops in maths•Counselling & Health Promotion•Academic Intervention Form•Personal Counselling•Learning Centre web page update•TLC in other languages•Student Services CO Engagement
PROGRESS
•Check Study Package Status•View & Print Unofficial Transcripts•Exam Timetables•View & Update Exam Centres•Results•USQ Handbook•Policy Library•View & Update Statistical Data•Scholarships & Loans•Disability Support•Employer Speed-Networking •Student newspaper•CRM Retention Intervention
GRADUATE
•Academic Dress ordering•Ceremony Registration•Graduate Employment Resources•CareerHub Jobs Database•Graduation Ceremony Videos•Online Payment for Graduations & replacement Testamurs
• Send/Update Profile form• Alpha list of Alumni Profiles• Chapter listings• Chapter tool-kit• New Chapter EOI form
• e-Newsletter• Alumnus of the Year Awards• Personal, Professions and bus.dev. opportunity listings•CareerHub Mentoring
ALUMNI
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Some key things
Student relationship officers (SROs) Academic learning support Peer assisted learning USQ Retention strategy Communities of Practice (CoPs) Graduate skills and capabilities ePortfolios Closing the loop
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SRO Network
STUDENT MANAGEMENT DIVISION Recruitment & Admissions – prospective and new students USQ International – prospective and new students Student Support & Retention – current and continuing
students
FACULTIES Student Support staff in each Faculty based at Toowoomba
campus
CAMPUSES Discipline based SROs based at Springfield & Fraser Coast
campuses
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Individual or specific support (individual students)
Specific or targeted support (specific students)
Must have (all students)
ADVICE
Available and common to specific student cohorts and/or individuals
Course and program advice, retention etc
EXPERTISE
Specific, individual advice and support
Individual academic advice, career or
personal counselling etc
SUPPORT
Available and common to all students and / or cohorts
Student support, recruitment and
retention etc
RELATIONSHIP FRAMEWORK
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Proactive support Retention Management
Introduction Week 4 Week 6 Week 10 Week 15 Week18
Study Desk Inactivity
Intervention points USQStudyDesk (LMS) Inactivity Assignment Non-Submission Missed Exams
Dana
Shani
Damien
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Scaffolding support
Year 1Basic interaction,
formative activities: discussions,
quizzes, interactive, structured content.
Year 2Ramp-up peer-
peerSummative online
activities
Year 3-4Self-directed,
Work-integrated, Problem-based,
Simulations
Start out reasonably basic and introduce complexity
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Academic learning support
Online and face-to-face sessions for communication skills and maths:
Individual or small group consultations face to face phone email online chat
Workshops Meet-Up Course-based assistance
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Pre-USQ
(Future student)
Commencing/
First Year (Current student)
Later Year
(Current student)
Graduate Ready (Current student)
Shaping
Aspirations
Admission &
Integration
Involvement & Retenti
on
Graduate
Transitions
Connects students
throughout student
academic journey
USQ Student
TargetsRetention/
engagement with single-entry access using CRM &
USQStudyDesk
USQ CRM & SRO Processes
Student Personalised Academic Road to Success (SPARS)
1. First Contact• Perso
nalised learning needs assessment & identification
2. Learning Plan
• Personalised action plan generated
3a.Preventive Interventions
• When no actions taken by students
• Early alerts
• Reminders
3b. Assertive Interventions
• ‘At risks’ students
• Flags to academics
4. Closing the Loop
• Feedback from student
• Surveys
Academic Support Learning Environment
TLC Resources
TLC Consults – F2f & virtual
TLC Work-shops
Meet-Up &
variations of student
peer support
USQ Open/ OERs
USQ Other Services
Resources e.g. Library, Counseling,
Career, SROs
ProgramsSchoolsCourses
OAC
Beyond USQ - MIT, iTunes U,
Other Universities,
Khan Academy,
Integratesacademic learning
resources and support
Source: Kek (2012))
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SPARS in detail
What students see First contact - self-assessed
academic ‘problems’ Personalised learning plan –
targeted learning resources and support
Back end Pro-active & early warning interventions Closing the loop Multi-channel and mode communications Analytics for reporting and decision-making and
continuous improvements
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Multiple entry points
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Entry points
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Entry points
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Academic Success Planner
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Academic Success Planner
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Academic Success Planner
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Academic Success Planner
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Academic Success Planner
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Academic Success Planner
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Meet-Up
54 Meet-Up groups meeting Sessions are different from tutorials as they
are: led by students who have done the course,
responsive to their needs interactive, informal and fun they encourage discussion
and develop understanding of course content
concerned with how to learn as well as what to learn
supervised by qualified academic staff
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Social networking
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But
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SLJ Online ServicesENGAGE
•Enquiry Management (RightNow)•Future Student Website•Application• Information in 8 languages•Open Day & Info Evening Programs•Residential College Applications•Careers Resources•Scholarships & Application Forms•Disability Resources•Student Representation•Web Campaign pages•New International website•New program Guide•Chat for enquiries
ENROL
•Admission/Offer/Accept/Defer/Decline
•Course re/Enrol (add, swap, drop, edit)•View exemptions processing•Create/Amend Study Plan•View Class Enrolment•Enter/Update Personal details•Enter/Update/Request Support –Disability•Fee Invoicing, calculator & payments•Student ID Cards•Student Loans•Program Enrol (Cancel, Reinstate, Leave of Absence)
ORIENT & TRANSITION•Orientation on Moodle•Access to StudyDesk•Access to UConnect•UConnect Announcements & Alerts•UMail activation and passwords•Oncampus timetable•Personal SRO details•Student Services Videos•Tutorial Registration•Res College Invoicing & Pmts •Fee Acc. Enquiries & CAS Forms•Student Guild Website•Current students website•Online Forums – Clubs & Societies
LEARNING SUPPORT
•AWARE Program•ALS Online Resources (TLC)•Enquiry Management (RightNow)•Counselling Resources•Careers Counselling•Employment, WIL, Mentoring• Intern. Stud. Assistance Line•Digital Learning @USQ site•Wimba workshops in maths•Counselling & Health Promotion•Academic Intervention Form•Personal Counselling•Learning Centre web page update•TLC in other languages•Student Services CO Engagement
PROGRESS
•Check Study Package Status•View & Print Unofficial Transcripts•Exam Timetables•View & Update Exam Centres•Results•USQ Handbook•Policy Library•View & Update Statistical Data•Scholarships & Loans•Disability Support•Employer Speed-Networking •Student newspaper•CRM Retention Intervention
GRADUATE
•Academic Dress ordering•Ceremony Registration•Graduate Employment Resources•CareerHub Jobs Database•Graduation Ceremony Videos•Online Payment for Graduations & replacement Testamurs
• Send/Update Profile form• Alpha list of Alumni Profiles• Chapter listings• Chapter tool-kit• New Chapter EOI form
• e-Newsletter• Alumnus of the Year Awards• Personal, Professions and bus.dev. opportunity listings•CareerHub Mentoring
ALUMNI
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The Staff Learning Journey
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USQ Website (Sitecore) the public facing site
Different layers
USQStudyDesk• Student Portal• All Course-
based activity_______________
• Repository
USQStaffDesk• Staff portal• Staff facing for
PD activities_______________
• Repository
USQOpenDesk• OER/OEP• Inter-institutional
activities_______________
• Repository
USQ ePortfolio (Mahara)
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ICT online training site
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The role of the teacher
They are our interface.
In most cases they want to...
but are not confident
and not overly aware of what others are doing
Staff are also on a learning journey! They need to be using the same tools they use to teach to also learn
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Example short course
A Key: Get the staff using the same tools as the students (if it’s good enough to dish-up for the students it should be good enough for us)
Image accessed 24 February 2012 from: http://www.fusionhq.com/package/templates/0/eatingdogfood.jpg
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Supporting the staff
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Working Together
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Staff portfolio
Professional portfolio
Evidence forpromotion
Teaching tool Interest group
interaction Linked with the
LMS 15,000 Portfolios – 47,000 pages
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Communities of Practice
Groups of people who share a passion for something that they know how to do and who interact regularly to learn how to do it better. CoPs provide an opportunity to create a learning community around an area of interest or practice, to share and develop practice and build personal and professional knowledge and expertise.
21 + CoPs – e.g. CoP for Faculty technology mentors
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Key trends with technology
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Key eLearning trends
Many opportunities are emerging for HE that are closely aligned with educational technology:
Ongoing evolution of online, blended and collaborative learning
Growing ubiquity of social media (scaffolding towards a profession)
Open education practice (OEP) aligned with massive repositories open education resources (OERs), Open Badges, etc.
Rise of data-driven learning and assessment (using analytics)
Personalised learning and agile approaches to change (innovation)
Shift from students as consumers to students as creators (flexibility) Some Uni’s are capitalising on these opportunities, others are watching
closely, but being slow to commit.
Because “there be dragons in them there hills”
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eLearning enablers Locally we are seeing:
A much greater emphasis on flipped classroom
More focus being paid to learning and educational analytics
Opportunities around, HTML5, App’s, 3D Printing
Some would say Games and Gamification. But I’m yet to be convinced – it’s a lot of work – not sustainable longer term – better
ways to spend our money
Notions of the Quantified Self Making it possible for students to link learning with their career to create a
professional social presence
Virtual assistants to help students at times when they are struggling
Linked with CRM and KM systems
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The Library
From and To
The LMS
The Tutorial
The Lecture
The Student
Multimodal resources
+HTML5
LMS+ LTI+
Apps+
Cloud
E-Portfolio
The Library
+ OERs
The LectureTutorial
The socialspace
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Challenges
The days of the LMS as ‘the monolithic system’ are numbered
Low digital fluency/literacy among Academic staff
Emerging TEQSA standards for e-Learning
Relative lack of rewards for teaching in the e-environment
Competition from new models of education – agility
Scaling of teaching innovations – limited innovation pipelines
Expanding access – it comes with a cost
Importantly; consistency, consistency, consistency
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Taking the bull by the horns
To aspire to be flexible, collaborative, learner-centred, technology enabled and grounded in sound pedagogy
is a noble aspiration and very easy to say
but it’s much more than just being about the eLearning systems
It’s about having our whole house in order
That means ensuring we have a quality management framework in place
One predominantly built around the practice of distributed leadership
and the learning community (staff and students).
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Establishing a quality framework
6EOLE Quality Management Framework
Resourcing
Evaluation
Organisationalstructure
Planning
Technologies
Governance
Planning
Implementation
EvaluationReview
Improvements
Building distributed leadership
Quality experiences &outcomes:
Aligning elements
Interacting formally & informally
Through & acrosshierarchies
Palmer, S., Holt, D., Gosper. M., Sankey, M., and Allan, G. (2013) Exploring distributed leadership for the quality management of online learning environments. European Journal of Open, Distance and e‐Learning, 16 (2). pp. 61-75
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Moving to mobile
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Why Mobile Devices?
Technology is constantly evolving at a phenomenal rate – especially true in the case of computing and mobile devices
Since the Australian release of Apple’s iPad (May 2010), the subsequent development, distribution and adoption of a plethora of different mobile devices (smartphones and tablets) using various platforms and operating systems, it has become essential for HE institutions to investigate, analyse and evaluate the ways in which these devices can be incorporated into Learning and Teaching to enhance student and staff learning
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Key Technology Trends - Gartner 2013
By 2015: Smartphones will account for 80% of all mobile
phones sold (in well-established markets) Only 20% of these devices will use Windows 50% of all notebook purchases will be tablets The top operating systems will be:
1 Apple’s iOS2 Google’s Android3 Windows 8
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Mobility @ USQ
This rapid development of technology has launched a global trend to enhance the ways in which we develop and deliver courses and L&T resources
Currently, USQ has implemented the following initiatives to facilitate access to USQ resources for staff and students from mobile devices:
USQ Mobile website USQ Library mobile website Moodle mobile skin for USQStudyDesk courses Institutional imaging of iPads for general student
lending in the Library (Toowoomba Campus) With increased internet coverage enabled almost ubiquitous
access, we have seen a huge increase in our websites being accessed by mobile devices
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“I DON’T HAVE TIME TO WASTE”