The Agency for the Promotion of The Agency for the Promotion of E-Government, the Information E-Government, the Information

and Knowledge Societyand Knowledge Society

Andrés Saravia - UruguayAndrés Saravia - Uruguay

ChaptersChapters

The Agency InsideThe Agency Inside

E – Government For The FutureE – Government For The Future

1

2

3

E-Government ProposalsE-Government Proposals

3.000.000 hab.3.000.000 hab.

1.500.000 in Montevideo1.500.000 in Montevideo

Between Argentina and BrasilBetween Argentina and Brasil

Mercosur MemberMercosur Member

53% with Internet Access (2006)53% with Internet Access (2006) http://www.gruporadar.com.uy/info/El%20perfil%20delhttp://www.gruporadar.com.uy/info/El%20perfil%20del

%20Internauta%20uruguayo-2006.pdf , visited on %20Internauta%20uruguayo-2006.pdf , visited on 22/07/200722/07/2007

Statistics. UruguayStatistics. Uruguay 1

19961996. Law 16.736. Use of Electronic Document . Law 16.736. Use of Electronic Document between Public Administrationsbetween Public Administrations Use of Digital SignatureUse of Digital Signature Same binding effects to Traditional DocumentsSame binding effects to Traditional Documents

Government Act 225/2000. Information Society Government Act 225/2000. Information Society CommiteeCommitee Modernization of Public AdministrationModernization of Public Administration Promotion of Internet Public ActivitiesPromotion of Internet Public Activities

2004. Law 17.838. Data Protection and Habeas 2004. Law 17.838. Data Protection and Habeas Data (September 30)Data (September 30)

Building Building EE-Uruguay-Uruguay 1

Argentina, Brasil, ChileArgentina, Brasil, Chile E – Government Promotion and E – Government Promotion and

Development ProgramsDevelopment Programs

Not in Uruguay (2005). Not in Uruguay (2005).

E – Gov services without Effectiv E – Gov services without Effectiv Law regulationLaw regulation

Diferent criteria developed by each Diferent criteria developed by each Administration OfficeAdministration Office

Uruguay and E - GovUruguay and E - Gov 1

E – Gov ExamplesE – Gov Exampleswww.antel.com.uy , visited on July 20, 2007

1

E – Gov Examples 2E – Gov Examples 2www.dgi.com.uy , visited on July 20, 2007

1

E – Gov Examples 3E – Gov Examples 3www.montevideo.gub.uy , visited on July 20, 2007

1

National E – Government Program not yet National E – Government Program not yet developeddeveloped

Each Administration worked with own Each Administration worked with own criteriacriteria

E – Gov services not concludedE – Gov services not concluded

First ConclusionsFirst Conclusions 1

The AgencyThe Agency

The Agency InsideThe Agency Inside

E – Government For The FutureE – Government For The Future

1

2

3

E-Government ProposalsE-Government Proposals

An E – Gov ProgramAn E – Gov Program Law 17.930. National Budget Law for Next Law 17.930. National Budget Law for Next

Five Years (2005 – 2010)Five Years (2005 – 2010) Article 72: Creates de Agency For the Article 72: Creates de Agency For the

Development of Electronic Government Development of Electronic Government (AGDGE)(AGDGE)

AimsAims Improve Services for CitizensImprove Services for Citizens Based on ICTBased on ICT

2

February 2006. Government Act February 2006. Government Act made regulations to Law.made regulations to Law.

Changed name to AGESIC (Agency Changed name to AGESIC (Agency for the Promotion of Electronic for the Promotion of Electronic Government, Information and Government, Information and Knowledge Society)Knowledge Society)

Launched the AGESIC Web Launched the AGESIC Web (www.agesic.gub.uy) (www.agesic.gub.uy)

Main Objectives were definedMain Objectives were defined

AGESIC 2006AGESIC 2006 2

www.agesic.gub.uy , visited on July 22th 2007

AGESIC 2006AGESIC 2006 2

Starting on 24/07/2006Starting on 24/07/2006

Quality Control of Public Administrations Quality Control of Public Administrations E – ServicesE – Services

Unique Logo/Design to identify E – Gov Unique Logo/Design to identify E – Gov Services for the citizenServices for the citizen

One Stop Web Services for citizenOne Stop Web Services for citizen

AGESIC Digital AgendaAGESIC Digital Agenda 2

E – Commerce controlsE – Commerce controls

Use of Biometric Identification in all Use of Biometric Identification in all Public OfficesPublic Offices

More Computers for each Municipality More Computers for each Municipality Government Administration (19 States)Government Administration (19 States)

Under Data Protection LawUnder Data Protection Law

AGESIC Digital AgendaAGESIC Digital Agenda 2

Answer requests every 48 hs maximumAnswer requests every 48 hs maximum

Public Internet Services per 100 hab.Public Internet Services per 100 hab.

More Data Centres per 100.000 habMore Data Centres per 100.000 hab

Personal Computers Distribuition Plan for Personal Computers Distribuition Plan for Citizens (One Family One Pc)Citizens (One Family One Pc)

Online Request and Online PaymentOnline Request and Online Payment

AGESIC for the CitizenAGESIC for the Citizen 2

One Stop Web ServicesOne Stop Web Services 2

Presidency

Social Security

Statistics

Taxes

One Stop Web

Citizen

One Stop WebOne Stop Web 2

First StepFirst Step

Social Security + Tax Office = UnifiedSocial Security + Tax Office = Unified20062006

Second StepSecond Step

All E – Gov Services under one WebAll E – Gov Services under one Web20082008

One Stop Web. First StepOne Stop Web. First Step 2

Citizen

Making Procedures for one or other Web page.

Be solved or redirected to one or other page

First Objectives First Objectives AccomplishedAccomplished

2

Biometric Identification System in all Public Biometric Identification System in all Public Administration Offices (2007)Administration Offices (2007)

One Stop E – Gov WebPage (2007)One Stop E – Gov WebPage (2007)

Online Requests and Online PaymentOnline Requests and Online PaymentTaxes WebPageTaxes WebPage

Based on Chile’s Electronic Government Based on Chile’s Electronic Government ProgramProgram

Chile’s Digital Agenda started on 2001Chile’s Digital Agenda started on 2001

Efficient E – Gov Services for CitizensEfficient E – Gov Services for Citizens

Chile Number 13, E – Gov Ranking. Brown Chile Number 13, E – Gov Ranking. Brown University. 2005University. 2005

http://www.brown.edu/Administration/News_Bureau/2005-06/05-024.html , http://www.brown.edu/Administration/News_Bureau/2005-06/05-024.html , visited on 22/07/2007visited on 22/07/2007

AGESIC ProgramAGESIC Program 2

Management Improvement ProgramManagement Improvement Program

Web AwardsWeb Awards

EasyProcedureEasyProcedure Policy Policy

All, parts of Digital Agenda 2006 – 2008 All, parts of Digital Agenda 2006 – 2008 (www.modernizacion.cl , visited on 22/07/2007)(www.modernizacion.cl , visited on 22/07/2007)

E – Government ChileE – Government Chile 2

Defined Schedule per YearDefined Schedule per Year

Management Improvement Management Improvement ProgramProgram

2

Minimun Objectives to be doneMinimun Objectives to be done

Applied Sanctions if Objectives not raisedApplied Sanctions if Objectives not raised

Applied Rewards (money) to every Applied Rewards (money) to every Administration that raises its objectiveAdministration that raises its objective

Annual Competition between every Public Annual Competition between every Public E – Gov Administration OfficeE – Gov Administration Office

The winner Office takes the Award and a The winner Office takes the Award and a big amount of moneybig amount of money

www.guiaweb.gov.cl , visited on 22/07/2007www.guiaweb.gov.cl , visited on 22/07/2007

Chile’s Web AwardChile’s Web Award 2

One Stop E – Gov WebOne Stop E – Gov Web

300 procedures and services online300 procedures and services online

5.000 requests per month5.000 requests per month

Requests answered in 48 hsRequests answered in 48 hs

EasyProcedure WebEasyProcedure Web 2

EasyProcedure WebEasyProcedure Webwww.tramitefacil.cl , visited on 22/07/2007

2

Consultative CommiteesConsultative Commitees

Public SectorPublic Sector

Private Sector (Industry)Private Sector (Industry)

Legal Informatics Institute, University of La Legal Informatics Institute, University of La RepúblicaRepública

AGESIC CooperationAGESIC Cooperation 2

Some ConclussionsSome Conclussions 2

Public Administration StructurePublic Administration Structure

E – Gov Services For The CitizenE – Gov Services For The Citizen

•Increase number of PCs per Administration OfficesIncrease number of PCs per Administration Offices

•State suppliers working together to improve public buying systemState suppliers working together to improve public buying system

•Biometric in all Public OfficesBiometric in all Public Offices

•Use of one system administration policyUse of one system administration policy

•Use of property softwareUse of property software

•One Stop E – Gov WebPageOne Stop E – Gov WebPage

•Answer requests with 48 hs maximunAnswer requests with 48 hs maximun

•Online Requests and PaymentOnline Requests and Payment

•Increase of Infraestructure for CitizensIncrease of Infraestructure for Citizens

Building the FutureBuilding the Future

E – Government For The FutureE – Government For The Future

1

3

E-Government ProposalsE-Government Proposals

The Agency InsideThe Agency Inside2

High Quality E – Gov Developed by every High Quality E – Gov Developed by every Administration Office (2008)Administration Office (2008)

Same Criteria. More Services (2009)Same Criteria. More Services (2009)

Enough equipment for every office (2008)Enough equipment for every office (2008)

Efficent communications between officesEfficent communications between offices

3Building the AgencyBuilding the Agency

One Stop E-Gov WebPage (Starting all requests One Stop E-Gov WebPage (Starting all requests by the AGESIC Web)by the AGESIC Web)

Efficient feedback G2CEfficient feedback G2C

Fully E-Gov/M-Gov Services (Online Requests + Fully E-Gov/M-Gov Services (Online Requests + Online Payments)Online Payments)

Increase ICT access for citizen (Software + Increase ICT access for citizen (Software + Harware + Structures + Determined Policies)Harware + Structures + Determined Policies)

New ICT Laws to force E-Gov ImprovementNew ICT Laws to force E-Gov Improvement

3Digital Agenda 2010Digital Agenda 2010

3E-Government High LevelE-Government High LevelLatin America Ranked World Ranking

Argentina Brasil Chile Mexico Uruguay Taiwan

1

13

30

48

85

141

1

2

4

6

12

Source: Brown University. http://www.brown.edu/Administration/News_Bureau/2005-06/05-024.html , visited on 22/07/2007

3ConclussionsConclussions 21

Digital Agenda 2010Digital Agenda 2010

Complete Stage for One Stop Web PageComplete Stage for One Stop Web Page

More Specific Laws based on ICTMore Specific Laws based on ICT

Dynamic E-Gov ServicesDynamic E-Gov Services

Based on Chile’s E-Gov ProgramBased on Chile’s E-Gov Program

Thank You For Your TimeThank You For Your Time

Andrés SaraviaAndrés Saravia

asaravia@unizar.esasaravia@unizar.es

Jaca 2007Jaca 2007