The Age of Conversation

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The Age of Conversation Valeria Maltoni

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Transcript of The Age of Conversation

Page 1: The Age of Conversation

The Age of Conversation

Valeria Maltoni

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© 2007 www.ConversationAgent.com

Why?

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© 2007 www.ConversationAgent.com

Customer

Board

CEO

General CounselCFO

VP, HR EVP, SalesEVP, MarketingEVP, Operations

VP, SalesVP, MarketingVP, Operations

EVP, Consulting

Region 1 Region 2

Region 3 Region 4

Region 5 Region 6

Director

Manager

Assistant

Director

Manager

Region 1 Region 2

Region 3 Region 4

Region 5 Region 6

Director

Manager

AssistantStaff Staff

Staff Staff

Staff Staff

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© 2007 www.ConversationAgent.com

Customer

Customer

CustomerCustomer

Customer

Customer

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What

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Company

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Direct = Approach

response

% sales

Lifetime $$$

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© 2007 www.ConversationAgent.com

How

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It has to be you

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Talk with

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Learn

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It’s about them

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ROI = Return on Involvement

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The Age of Conversation

Valeria Maltoni


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Joy of Conversation

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Memorandum of Conversation

Memorandum of Conversation

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Roi Of Conversation

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Brand Experience & The Conversation Age

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Record of conversation

Record of conversation

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