Title Sponsor:

The Accidental Trainer: How to Design Training that People Actually Use

Beth Kanter and Laura Norvig

Beth  Kanter  

Laura  Norvig  

Digital  Media  Strategist,  ETR  

 @LNorvig  

       

Formerly:  Online  Community  Manager  

Na<onal  Service  Knowledge  Network  

Topics OUTCOME

Interactive Reflective

FRAME

Take 1 small step to improve the design of your

nonprofit training

•  Why Training

Fails •  Design for

Interaction •  Webinars

Tips

What  We’re  Going  To  Cover  

h7p://bethkanter.wikispaces.com/nptrain-­‐cvs  

#nptrain  

What’s  your  experience  with  training?  (for  humans,  not  dogs)    

Audience  Poll  

Who  is  in  the  room?    What  type  of  training?  Who  do  you  train?  What  is  your  level  of  experience?  

What  is  your  burning  quesPon  about  designing  or  delivering  training?  

What  happens  when  nonprofit  training  fails?  

 

Photo  by  peterjlambert  

Just  10  more  minutes  to  go  

Maybe  I  can  make  lasagna  for  dinner  

This  is  so  boring  ….  

Blah  blah  blah  Blah  blah  blah  Blah  blah  blah  Blah  blah  blah  Blah  blah  blah  Blah  blah  blah  Blah  blah  blah  Blah  blah  blah  Blah  blah  blah  Blah  blah  blah  Blah  blah  blah  Blah  blah  blah  Blah  blah  blah  Blah  blah  blah  Blah  blah  blah  Blah  blah  blah  Blah  blah  blah  Blah  blah  blah  Blah  blah  blah  Blah  blah  blah  Blah  blah  blah  Blah  blah  blah  Blah  blah  blah  Blah  blah  blah  Blah  blah  blah    

hPp://www.flickr.com/photos/aschuhmannphotos/  

ZZZZZZ  

ZZZZZZ  

hPp://www.flickr.com/photos/kromanfromcrs  

Don’t  Apply  What  They  Learned  hPp://www.dogshaming.com  

Share  Pair  Think  about  a  training  that  you  went  to  where  you  were  engaged  and  that  you  immediately  applied  what  you  learned  aTer  you  took  the  training.        What  was  it  about  the  training  or  your  mindset  about  the  training  that  made  this  possible?    

hPp://www.flickr.com/photos/benrussell/1477899923  

Designing  Engaging  Training  •  Balance  of  content  and  interac<on  

•  Content  resonates  with  the  audience  needs  

•  Design  for  Interac<on  •  Avoid  lectures  for  more  than  10  minutes    

•  Give  <me  to  prac<ce  •  Commit  to  ac<on  •  Break  every  90  minutes  •  Avoid  facility  or  technical  problems  

 

Successful  Training  …..  hPp://www.flickr.com/photos/dog_training_daniel/  

BEFORE    

DURING  

AFTER  

Think  Like  An  InstrucPonal  Designer  

Analysis  –  Design  -­‐  Development  

ImplementaPon  

EvaluaPon  

Tip:  Use  Bloom  To  Brainstorm  ObjecPves  

Think  and  Write    Think  about  a  training  you  have  recently  done  or  are  planning  to  deliver.    What  are/were  the  objec<ves?        

Tip:  Target  Right  Level  of  Authority  

Think  and  Write  

 Think  about  same  training.    Did/does  the  audience  have  the  authority  to  apply  the  informa<on?    

Know  Your  Audience:  ParPcipant  Analysis  

Think  and  Write  

 What  ques<ons  did  you  ask  or  need  to  ask  to  assess  your  audience’s  experience,  knowledge,  or  a`tudes  related  to  your  objec<ves?    

Share  Your  Answers  –  3  people  

Movement is good for your BRAIN

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Quick  Stretch  

Learning  Styles  

Learning  Styles  

What  is  your  learning  style?    How  you  learn  best?  

Learning  Styles  

What  learning  styles  do  you  typically  use  in  your  training?    

Share  Pairs  

InteracPve  Lecture  

Small  Group  Exercises  

Small  Group  Exercises  

Small  Group:  Card  Games  

Poster  Sessions  

Gallery  Walks  

Think  and  Write    Think  about  that  training  session  you  just  delivered  or  have  to  deliver.        What  type  of  exercise  can  you  incorporate  that  appeals  to  different  learning  styles  AND  meets  your  objec<ves?    

Bookends:    Great  Openers  &  Closers  

Openers:    Unleash  ExisPng  Knowledge  

Icebreakers:    Gecng  To  Know  Others  

Good  Closers:  Walking  and  Talk  

Good  Closers:    Closing  Circle  

Good  Closers:  One  Small  Step  

Design  for  InteracPon/Learning  Styles  Time   Content   InteracPon   LogisPcs   DocumentaPon  

9-­‐9:30  Opening    

•  Welcome  •  Logis<cs  •  Agenda  •  Audience  Poll  

Icebreaker  Burning  Ques<ons  

Room  set  up  in  a  circle  or  semi-­‐circle    

Photograph  room  set  up  on  arrival,    set  up  empty,  and  just  before  

9:30-­‐10:30  Learning  Goal  #1      

•  Networked  Nonprofit  Overview  

•  Case  Studies  •  CWRF    Wiki  Page  w/links  

Share  Pair  Four  Corners  of  the  Room  (small  group  discussion  and  full  group  debrief)  

Semi-­‐circle  around  projector  signs  on  wall,  tape,  and  paper  

Photograph  set  up,  share  pair,  small  group  discussion,  and  full  group  debrief  

10:30-­‐10:45   ………………..…BREAK  ………………………                                                                

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Evaluation Survey

Agree Strongly…Agree…Neutral…Disagree…Disagree Strongly

One a scale of 1 to 5, with 5 being high and 1 being low

•  Has the instructor has been an effective teacher? •  Has the workshop been effective in advancing the

participant’s learning?

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Webinar  Tips  

• Get  parPcipants  to  tap  into  their  exisPng  knowledge  right  away  

• Body  breaks  • Use  of  humor,  visuals,  and  pacing  • Content  delivery  in  10  minute  chunks  • InteracPve  exercises:      type  into  the  chat,  acPve  listening,  and  polls  

• And  just  one  more  ……  

Commit  to  AcPon  

What  is  one  idea  or  <p  that  you  can  implement  for  the  next  training  you  design  and  deliver?    Write  it  down  on  an  index  card    Raffle    

Thank  You!  

Laura  Norvig  Laura.Norvig@gmail  @LNorvig  

Beth  Kanter  @Kanter  

h7p://bethkanter.wikispaces.com/nptrain-­‐cvs