The 21st Century Enterprise

Alan Flower

Application Economy: What’s Next

HCL

VP & CTO, EMEA

AET14S

The Future of Enterprise ITThe opportunity for you to drive the transformation and lead the Business

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© Copyright of Telegraph Media Group Limited 2015

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21ST CENTURY ENTERPRISES ARE EXPERIENCE FOCUSSED

The shelf life of a firm in the Fortune 500 was around 75 years. Today it’s less than

15 years, and declining. The winners in this new reality are a breed of companies

that are experience focused

Jan 2014

Jan 2015

TOP 10 BILLION DOLLAR

CLUB STARTUPS ARE ALL

21ST CENTURY

ENTERPRISES

(AS ON JULY 2014).

FROM JAN’14 TO JULY ‘15

COMPANIES VALUED AT

$1Bn OR MORE - 42

COMPANIES GREW TO 105

COMPANIES

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THEY EXTEND BEYOND THE ENTERPRISE INTO THE ECOSYSTEM

Reaches people even without an UBER app with

third-party app integration

At a valuation of $41B, it is ~4x of what this industry

(in USD) clocks

Leveraging the ecosystem as a platform provider to

transform the travel stay industry, playing a network

orchestrator

Raised funding at a valuation of $10 billion, which would

make it worth nearly 20 times its revenues — and worth

more than Hyatt Hotels

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NEED FOR A 21ST CENTURY ENTERPRISE TO GO BEYONDigital

Adding a dimension of Orchestration to enable Experience

Traditional Enterprises

• Suboptimal or Mixed United Experience

• Business Model Innovation Missing, rigid

• Strong Orchestrators

Born Digital Companies

• User Experience

• Business Model Innovation

• Missing Ecosystem Orchestration

BEYONDIGITAL

• United Xperience

• Business Model Innovation

• Ecosystem OrchestrationEXPERIENCE

OR

CH

ESTR

ATI

ON

Traditional Enterprises

21st Century Enterprises

Born Digital Companies

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The 21st Century Enterprise

has distinct characteristics

Ecosystem–driven

Outcome-based

Experience-centric

Service-oriented

Agile & Lean

Enterprise Digitalization‘Beyond Digital’ Services to Build

Unique United Experiences

Internet of ThingsSmart Machines Solutions to

embed intelligence in asset value chains

Next Generation ITO and AutomationTo create a lean and agile IT Landscape

Orchestration Platforms for Services & Systemsplatforms that provide catalogues outcomes across

Business, Consumer, Employees and Smart Machines

Key Technology behind a 21CEKey characteristics

21CE

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The 21st Century Professionals

need to rediscover themselves

Think-Journey

Think-Human Experience

Think-Business Innovation

Think-Design

Think-Unified

Know your Business, Industry and Challenges to drive Business Model Innovation.

Key SkillsKey characteristics

21CE

Deftness in Design Thinking & Arts for designing and building the most appealing user experience.

U2.0 Modeto constantly up-skill and reinvent

Expertise in Agile and DevOpsto collaborate across technologies and platforms

Understanding of Bioengineering to ensuretechnology better serves humans

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21CE Attributes

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21ST Century Enterprise Technology Attributes

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MOVING TO THE

21ST CENTURY ENTERPRISE

FROM TO

MONOLITHIC TECH INFRASTRUCTURE

USER INTERFACE AND EXPERIENCE

TECHNOLOGY ORIENTED MANAGEMENT

DEVELOPING CODE

MANAGING COSTS

CLOUD NATIVE & SOFTWARE DEFINED

DELIVERING A UNITED EXPERIENCE

SERVICE ORIENTED MANAGEMENT

COMPOSING SERVICES

MANAGING OUTCOMES

ENTERPRISE OF THE FUTURE

SERVICE INTEGRATION

BUILDING CAPABILITY

USER EXPERIENCE

BUSINESS SERVICES

CATEGORY

DIGITAL RUN ASSURING TECHNOLOGY ASSURING EXPERIENCES

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Multi-vendor services

SERVICES AGGREGATION EXPLORATION &

INNOVATION

SCA

LAB

ILIT

Y

Technology & Services Bundles

COST-EFFECTIVENESS

PRODUCTIZED SERVICES 1. Consume, Configure, Build2. Services as a product3. Partner Product Portfolio

EASY TO CONSUME

AUTOMATION

1. Event2. Machine 3. Cognitive

AGILITY

Sustainable Competitive Advantages

SIMPLIFIED CHOICES

Ou

tsid

e-in

Dis

rup

tive

th

inki

ng

CLOUD

Softw

are-o

riented

everyth

ing

CO

NT

EXTU

AL

PO

INT

OF

VIE

W

Information Technology (IT) Business Technology (BT) Operational Technology (OT)

ENTERPRISE TECHNOLOGY DRIVING THE BUSINESS

USER VALUE CHAIN

SERVICE VALUE CHAIN

ASSET VALUE CHAIN

CO

NN

ECTE

D E

CO

SYST

EM

AU

TOM

ATIO

NIoT

Digitalization

PREDICTABILITY

Catalogue-based

UNITED EXPERIENCE ANALYTICS

Connected World and Autonomous Control

SMART OBJECTS

COGNITIVE COMPUTING & AUTOMATION

Predictive Maintenance

Self-service and Automated Ops

VISIB

ILITY &

CO

ST EFFICIEN

CY

REDUCED DOWNTIME & INCREASED EFFICIENCY

BU

SIN

ESS-

DR

IVEN

IT

TRU

ST, T

RA

NSP

AR

ENC

Y, F

LEX

IBIL

ITY

ORCHESTRATION

SECU

RITY

TECHNOLOGY IS NOW DRIVING THE BUSINESS

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ECOSYSTEM COLLABORATION VIA SERVICEXCHANGE

ServiceXChange Providers

Service Economics SLA Management Service Catalog Service Analytics Service Demand

ENTERPRISE SELF SERVICE

SupplyDemand

C

Consumers

Role-based access (Mobile/Web/API)

Service Marketplace

Service Resell Service Intermediation Service Arbitrage Service Aggregation

Community Utility

Function

Utility

(EFaaS)

Process

Utility

(BPaaS)

Data Utility

Content Utility

Campaign Utility

Asset

Utility

(IOT)

Tech

Utility

(ITaaS)

Future

Utility

(XaaS)

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THE EMERGENCE OF A GEN 3.0.IT CONSUMPTION MODEL…

Revenue Impact

Cost Impact

GROWTH

PROFITABILITY

COST DISRUPTION

Tactical

T&M

Resource Cost

Staff Augmentation

Managed

Services

Managed Services

Consolidation

Program Based

Services Cost

Business and

Strategic Partner

Outcome Based

Alternative IT

Business Cost IT as P&L

Catalogue

based

IT as business innovator

Business

Orchestrator

Imp

act

Time

1ST Gen Gen 2 Gen 2.5 Gen 3.0

OUTSOURCING

MODEL

COST

PROPOSITIONS

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HCL GEN3.0 INTEGRATED TRANSFORMATION THEMES

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2

3

4

1

5

Business Value Chain Transformation via HCL BeyonDIgital

Target Operating Model Transformation via Next Gen ITO & EFaaS

Outcome driven Connected Ecosystem via HCL IOTWorks

Value Engineering and Innovation Monetization via HCL ERS

Technology Transformation via 21CE Enterprise of the Future

6 Unified Automation & Ecosystem Orchestration via HCL DRYICE

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NeXT STEPS

To Know more about 21st Century Enterprise :-

Visit• Visit us at CA World – HCL Booth

Browse• Browse our website http://www.hcltech.com/

Mail• Write to me at alan.flower@hcl.com

$6.7 BILLION | 100,000 EMPLOYEES | 31 COUNTRIES

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