The Independent Insurance Agents & Brokers of Americaand Reagan Consulting are proud to present…

The Best Practices Study and Best Practices Gateway are joint projects of:

To order your copy of the 2014 Best Practices Study, call

1-800-221-7917 or visit theBest Practices Gateway at

http://bp.reaganconsulting.com your link to valuable tools for

improving agency performance.

Special thanks to our Sponsors for their commitment to the Best Practices initiative:

2014 BEST PRACTICES STUDY SPONSORS

Each year since 1993, IIABA and Reagan Consulting have studied the leading agencies and brokers in the country. We salute these � rms for their participation in this year’s study and congratulate them for their outstanding performance.

THE 2014 BEST PRACTICES AGENCIESAlabamaCobbs, Allen & Hall, BirminghamCobbs, Allen & Hall, BirminghamCrawford Skinner Agency, SpringvilleFountain, Parker, Harbarger & Associates, HuntsvilleMcGriff, Seibels & Williams, Inc., BirminghamPeck-Glasgow Agency, HartselleStarke Agency, MontgomeryThames Batre, Mobile

ArizonaMeridian Insurance Services, ScottsdaleMinard-Ames Insurance Services, Phoenix

CaliforniaBH Gold Insurance Agency, San DiegoBolton & Company, PasadenaCavignac & Associates Insurance Brokers, San DiegoDiBuduo & DeFendis Insurance Brokers, FresnoInterWest Insurance Services, SacramentoNavion Insurance Associates, Anaheim HillsRancho Mesa Insurance Services, SanteeSGB-NIA Insurance Brokers, Woodland HillsStratton Agency, San CarlosTeague Insurance Agency, La MesaTegner-Miller Insurance Brokers, Santa MonicaWoodruff-Sawyer & Co., San Francisco

ColoradoCentennial Insurance Agency, PuebloCherry Creek Insurance Group, Greenwood VillageColorado Insurors Service, Englewood

ConnecticutAAA Allied Insurance Services, West HartfordSinclair Insurance Group, Wallingford

District of ColumbiaClements Worldwide, WashingtonHoward W. Phillips & Co., Washington

FloridaBaldwin Risk Partners, TampaHerbie Wiles Insurance, St. AugustineHarden, JacksonvilleThompsonBaker Agency, St. Augustine

GeorgiaHolman and Company, AlpharettaPrime Financial Services, FayettevillePritchard & Jerden, AtlantaSiegel Insurance, Atlanta

IowaA & J Petersburg Agency, DecorahCSB Insurance Group, JohnstonHolmes Murphy, West Des MoinesLMC Insurance & Risk Management, West Des Moines

IllinoisAssurance Agency, SchaumburgBrennan & Stuart, LaSalleEsser Hayes Insurance Group, NapervilleNicoud Insurance, Springfi eldTave Risk Management, Northbrook

IndianaCardinal Insurance Services, IndianapolisGerman American, JasperGibson Insurance Agency, Inc., South BendHupe Insurance Services, Ft. WayneMidwest Insurance Center, ScherervilleRothschild Agency, MerrillvilleWetzel Insurance Agency, North Manchester

KansasAssurance Partners, SalinaThe Davidson Agency, Delphos

IMA Financial Group, WichitaThe Reilly Company, LeavenworthThe Reilly Company, LeavenworthSBS Insurance Agency, Seneca

KentuckyGarrett-Stotz Company, LouisvileHiggins Insurance & Benefi ts, HopkinsvilleLawton Insurance, Central CityPeel & Holland, BentonVan Meter Insurance, Bowling Green

LouisianaBlumberg and Associates, Baton RougeEagan Insurance Agency, MetairieLewis Mohr Real Estate & Insurance Agency, Baton Rouge

MassachusettsBaldwin/Welsh & Parker Insurance Agencies, WaylandChase & Lunt, Newburyport Fair & Yeager Insurance Agency, NatickFBinsure, TauntonJ.K. Olivieri Insurance Agency, MiddleboroKaplansky Insurance, BrooklineMid-State Insurance Agency, WorcesterT. Edmund Garrity & Co, CambridgeTetrault Insurance Agency, New Bedford

MarylandJoseph W. McCartin Insurance, Beltsville

Maine Cheney Insurance Agency, DamariscottaF.A. Peabody, HoultonGHM Insurance Agency, Waterville

MichiganBerends Hendricks Stuit Insurance Agency, GrandvilleCobb-Hall Insurance Agencies, HowellGlobal Marine Insurance Agency, Traverse CityHartland Insurance Agency, HartlandHershey Insurance Group, TroyKapnick & Company, AdrianThe Regency Insurance Group, East LansingVAST, Marquette

MinnesotaChristensen Group, MinneapolisCobb Strecker Dunphy & Zimmermann, MinneapolisCornerstone Insurance Agency, ChaskaStearns Insurance Services, St. Cloud

MissouriBancorpSouth Insurance Services, Inc., Springfi eldOllis and Company, Springfi eldRackley Insurance Agency, Gainesville

MississippiGalloway-Chandler-McKinney Insurance, ColumbusRoss & Yerger Insurance, JacksonSouthGroup Insurance & Financial Services, RidgelandWellington Associates, Flowood

MontanaHobson Insurance, HobsonPayneWest Insurance, Missoula

North CarolinaAlliance Insurance Services, Winston SalemCameron M. Harris & Company, CharlotteEdwards, Church & Muse, Charlotte Lowry, Haywood & Associates, CharlotteO’Connor Insurance Associates, CharlotteSDM&R, Inc. dba Senn Dunn Insurance, GreensboroTwin City Insurance Agency, Newton

North DakotaMostad Insurance Services, LangdonMostad Insurance Services, LangdonVaaler Insurance, Grand Forks

NebraskaBarney Insurance, KearneyRyder Rosacker McCue & Huston, Grand IslandUNICO Group, Lincoln

New HampshireClark-Mortenson Agency, Keene

New JerseyBogle Agency Insurance, LyndhurstThe Chadler Group, Fairfi eldScirocco Financial Group, Hasbrouck HeightsThomas H. Heist Insurance Agency, Ocean CityVan Dyk Group, Beach Haven Terrace

New MexicoBurke Insurance Group, Las Cruces

NevadaCragin & Pike, Las VegasStevens Insurance, Las Vegas

New YorkAustin & Company, AlbanyBNC Insurance Agency, Rye BrookFirst Niagara Risk Management, RochesterGilroy, Kernan, & Gilroy, New HartfordM&T Insurance Agency, BuffaloMang Insurance Agency, NorwichR.J. O’Brien Insurance Agency, Glens FallsSeely & Durland Insurance, WarwickSpain Agency, MahopacYork International Agency, Harrison

OhioBrooks Insurance Agency, ToledoCarroll Insurance Group, MaumeeHylant Group, ToledoJames B. Oswald Company, ClevelandLeugers Insurance, Maria SteinWilks Insurance Agency, Hamilton

OklahomaEd Berrong Insurance Agency, WeatherfordHub International CFR, TulsaINSURICA Insurance Management Network, Oklahoma City Professional Insurors Agency, Oklahoma CityWilcox & McGrath Ins, Member of BancFirst Ins Svc, Oklahoma City

OregonAssurety NW, PortlandThe Partners Group, Portland

PennsylvaniaGannon Associates, TowandaNexTier Insurance Services, ButlerWilliam B. Parry & Son, Langhorne

Rhode IslandApple Valley Agency, GreenvilleLoiselle Insurance Agency, Pawtucket

South CarolinaAnderson Insurance Associates, CharlestonCWS Insurance Agency, SpartanburgHerlong Bates Burnett Insurance, GreenvilleKeenanSuggs, ColumbiaPeoples Underwriters, ConwayRosenfeld Einstein, A Marsh & McLennan Agency, Greenville

TennesseeCollier Insurance, MemphisCollier Insurance, MemphisThe Crichton Group, NashvilleThe Johnson Agency, MadisonvilleLipscomb & Pitts Insurance, MemphisMcDaniel-Whitley, MemphisRegions Insurance Group, MemphisTIS Insurance Services, Knoxville

TexasBarnard Insurance Agency, Wichita FallsBigham Kliewer Chapman & Watts, KilleenBosworth & Associates, TylerBrady, Chapman, Holland & Associates, HoustonBryan Insurance Agency, GrahamCoVerica, DallasDean & Draper Insurance Agency, Houston Duncan, Fraser & Bridges Insurance Agency, PampaEdmond, Deaton & Stephens Insurance Agency, AmarilloFocus Insurance & Financial Services, HoustonHibbs-Hallmark & Company, TylerMHBT, DallasMims & Smith Insurance Associates, MidlandMontalvo Insurance Agency, WeslacoPathfi nder/LL&D Insurance Group, HoustonPatterson & Associates Insurance Agency, RichardsonPierson & Fendley Insurance Agency, ParisRoach, Howard, Smith & Barton, DallasSanford & Tatum Insurance Agency, LubbockShepard Walton King Insurance Group, HarlingenSun West Insurance Agency, ArlingtonSwingle, Collins & Associates, DallasTexas Associates Insurors, AustinWatkins Insurance Group, AustinWeatherby-Eisenrich Insurance Agency, Andrews Wortham Insurance & Risk Management, Houston

UtahFred A Moreton & Company, Salt Lake CityThe Presidio Group, Salt Lake CityWestern States Insurance Agency, Spanish Fork

VirginiaAH&T Insurance, LeesburgDeJarnette Insurance Agency, NathalieEngle Paxson & Hawthorne Insurance Services, LeesburgScott Insurance, LynchburgS.L. Nusbaum Insurance Agency, NorfolkTowne Insurance Agency, Virginia BeachTrustpoint Insurance, BristolWare Insurance, Virginia BeachWelch, Graham Ogden Insurance, Manassas

VermontKinney Pike Insurance, Rutland

WashingtonDavidson & Associates Insurance, VancouverParker Smith & Feek, Bellevue

WisconsinM3 Insurance, MadisonThe Starr Group, Greenfi eld

West VirginiaMountain State Insurance Agency, Charleston

WyomingNorth Wyoming Insurance, Buffalo