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The 11 Secrets of Business Rules Success
Statistics: (346 Views) (0 Comments) PrintPosted: Wednesday, February 17, 2010Categories:Business Rules
A
business
es rules
manage
ment
system
(BRMS)
can helpa
business in almost any industry realize two goals:
make faster decisions with an automated process;
and make better decisions for more profitable results.
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Unfortunately, many businesses assume that the road
to decision management success ends simply with
selection of the right BRMS. But thats just one step
one that should be accompanied by 11 others.
My firm, over decades of experience in developing
decision management applications, has identified 11
steps to ensure your success with a BRMS. These
steps can help you make the most of the system you
select; they can also help you select the system with
features that best support sensible business rules
practices.
Following is a summary of the 11 steps. It addresses:
picking the right decision application and
development approach; writing rules effectively;
monitoring and storing rules for best and long-term
impact; and improving rules by operationalizing
analytics.
The right application and developmentapproach
Obviously, a BRMS is to be applied as a decision
management application. But not every decision is
appropriate for a BRMS. For example, decisions that
are always made differently or only made occasionally
are not likely to be good candidates. So how do you
Select the Right Decisions to Apply Your BRMS
(Step 1)?
Here are some characteristics of a decision to look
for. The decisions might:
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CATEGORIES
Activity
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Analytical and
Problem Solving
Skills
Business
Analysis
Planning
(BABOK KA)
Business
Intelligence
Business
Process
Management
(BPM)
Business
Process
Modeling
Notation (BPMN)
Business Rules
Career as a
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8/2/2019 The 11 Secrets of Business Rules Success
3/11
September
2008 (4)
August
2008 (6)
July 2008
(8)
June 2008
(17)
May 2008
(12)
April 2008
(7)
March
2008 (21)
February
2008 (16)
January
2008 (13)
December
2007 (9)
November
2007 (26)
October
2007 (2)
September
2007 (23)
August
2007 (12)
July 2007
Involve numerous rules. Have rules that change frequently. Require quick changes to meet short time-to-
market windows.
Have rules that embody business domainknowledge best maintained by business
people.
Involve symbolic reasoning, be complex orinvolve rules that interact in complex ways.
Require multiple levels of reasoning.Good candidates have at least one of these
characteristics and the best candidates have several.
Even after youve determined its application, a BRMS
is not a solution that simply starts workingit needs
to Follow a Sound Methodology (Step2), in
particular a delivery methodology. One popular
delivery methodology that business rules work well
withamong othersis the Rational Unified Process.
It includes an iterative process that identifies risks
early and often through the project. Regardless of
your preferred systems development methodology,
integrating activities for discovering, documenting,
developing and maintaining rules maximizes your
likelihood for BRMS success.
You also need to recognize the importance of
Documenting Requirements (Step 3). The firststep is to document your business processes, then
drill down into the details of your use cases. Use
cases contain decisionsnot business rulesand you
need to identify all the decision points within your use
Systems Analyst
CBAP
Class Diagram
CoE/CoP for
Business
Analysts
Data Analysis
& Modeling
Decision
Management
Elicitation
(BABOK KA)
Enterprise
Analysis (BABOK
KA)
Estimation
Functional
Specifications
General
Business
Analysis
Getting Started
as a Business
Systems Analyst
IIBA & BABOK
Interviewing &
Hiring Business
Systems
Analysts
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8/2/2019 The 11 Secrets of Business Rules Success
4/11
(11)
June 2007
(7)
May 2007
(6)
April 2007
(9)
March
2007 (5)
February
2007 (3)
January
2007 (2)
cases. When drilling into the decisions, you need to
document the business rules that make those
decisions, the terms used in those rules and other
rule metadata, such as the rules source.
Managing traceability (Step 4) necessitates
another documentation practice. Business rule
updates are driven by real-world changes. Traceability
to the original source helps you find the right rules
and artifacts to update as you address changing
business needs. Therefore youll need to document
and maintain records of any source information you
needthe law it came from, the business unit that
defined it, owners and approvers, and more.
Writing rules effectively
To write effective rules, you need to Manage Your
Business Rule Quality (Step 5) in rule
development using two important measuresrules
must be concise and atomic.
Concise business rules only mention concepts that are
absolutely necessary to decide upon an action or
otherwise draw a conclusion. Consider, for example,
the following rule:
If applicants gender is Male and
applicant has a Criminal Record and
applicants number of accidents is
greater than or equal to 2 and
applicants age is less than 25 then set
applicants risk to HIGH
Leadership &
Management
Process
Improvement
(CMMI, Six
Sigma, SPICE,
etc.)
Project
Management
Requirements
Analysis (BABOK
KA)
Requirements
Management
and
Communication
(BABOK KA)
SDLC, Process,
and
Methodologies
Security
Analysis
Sequence
Diagram
Service
Oriented
Architecture
(SOA)
Soft Skills
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Are all four conditions needed for this rule? Would an
applicant be high risk if they were a male under 25
years who had two or more accidents? If so, the
criminal record check is redundant and should beremoved.
Atomic business rules keep the concepts addressed
by the rule as simple as possible. An atomic rule
should be focused on one concept or outcome.
Consider this business rule with two outcomes:
If the Customer is Platinum then the
customers order qualifies for a 10%
discount and the customers order
qualifies for free next-day shipping
Two different business changes would require us to
change this ruleany change to the discount policy or
to the free shipping policy. However, when written
atomically it would be easy to modify if the criteria for
free shipping changed, for example:
If the Customer is Platinum then the
customers order qualifies for a 10%
discount If the Customer is Platinum
and the Customers order total is greater
than 50 dollars then the customers
order qualifies for free next-day
shipping
In addition to being concise and atomic, you need to
Choose the Right Metaphor (Step 6) in your rule
development. Its critical to consider how rules will be
Solution
Assessment and
Validation
(BABOK KA)
Structured
Systems Analysis
(DFDs, ERDs,
etc.)
Technical
Topics
Testing &
Quality
Assurance (QA)
Tools
Unified
Modeling
Language (UML)
Use Cases
User Interface
& Usability
Vertical
Domain or
Industry
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authored and editedwhat elements can be changed
and in what ways. Flexibility in authoring should be
part of a BRMS.
As shown in Figure 1 below, you might start with a
simple text rule (1). To help a business user edit this
rule safely and easily, you could establish edit styles
let them select the state and enter a value, for
instance (2). Over time you might decide to also
specify exception rules, such as does and does not
live in the specified state. You might also allow
different comparisons (notjust less than) and allow
rules to specify Accept or Reject, not just Reject (3).
Ultimately you might allow the rule to be applied only
to one of your defined customer segments (4) or give
users complete flexibility to create and edit rules (5).
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While the if then style is the classic business
rule style, its not the only style. Many situations call
for writing sets of rules such as in a decision table,
exemplified in Figure 2.
Decision tables may not be appropriate for all sets of
rules, however. If the rule set is very sparse or if the
condition action pairs are not symmetrical, then a
decision tree as shown in Figure 3 is more
appropriate.
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So now that business rules are written, and even
edited, business users cant just start using them.
Instead they need toVerify the Business Rules
(Step 7) to make sure that the rules theyve written
dont have structural problems. A BRMS shouldinclude a tool that analyzes all the rules and other
artifacts to find potential problems. While this
automated support for verification is important, it
should not be a black box. In many cases
automated verification can only identify potential
problems. Effective verification must combine
automation with manual consideration of potential
problems.
Once verified, you want your business users to
Validate the Business Rules (Step 8) they author
and edit to ensure that they work. Typically this
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validation is divided into unit testingchecking that a
change to a specific set of rules behaves correctly
and regression testing to confirm that the system as a
whole behaves as expected.
Monitoring and storing rules for best and long-
term impact
Simulating the Business Impact (Step 9) of a
verified and validated set of changes is a critical
requirement. After all, everything may work, but the
business result may be undesirable. To do this
properly, BRMS users need to employ decision
simulation technology. This allows a user to
understand the impact of a set of rule changes before
deploying themin business, not technical, terms
avoiding costly strategy errors.
Now, with verified, validated, impactful rules in hand,
you can manage your decisions as a corporate asset.
But this requires rules storage in a repositoryStructure for Reuse and Governance (Step 10).
The repository design must support your decision
service lifecycle as well as your organizations
governance policies, access controls and more. A
well-designed repository reduces development time
and increases speed to market. Best practices in
repository design should divide it into Technical,
Business, Decision Services and Testing Libraries.
Improving rules by operationalizing analytics
Business rules underpin your operational decisions,
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ensuring that decisions are made appropriately,
legally and as intended. But you also want to improve
your decisions, which is where predictive analytics
come in. Business rules define decisions butOperationalizing Analytics (Step 11) makes them
smarter.
Today predictive analytic models can be brought into
business rules-based decisions auto-matically using
either a black box or a white box approach.
The black box approach involves code generation that
implements the analytic model and the automatic
integration of this code in the BRMS. Rules can use
the result of the predictive model exactly as they use
other attributes or data elements. While this is a
common approach, it is not generally as effective as a
white box approach which imports models and
enables rule developers and authorized users to see
and even modify models.
Author: Amede Hungerford, Senior Director, Decision
Management Solutions, FICO
For more detailed information on this topic request a
free copy of FICOs whitepaper,The 11 Secrets of
Business Rules Successor contact FICO at
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