Thames Valley Strategic Clinical Networks A Regional ...

162
Thames Valley Strategic Clinical Networks With keynote presentations from National Directors and local leaders in the provision and care of Dementia patients and older people. This will be your opportunity to gain insight into the current provision of services in Thames Valley and beyond, to hear a vision of the future in Dementia care and to participate in shaping how Thames Valley collectively meets the 2014/15 Dementia challenge. Time: 09:30 16:30 (registration at 09:00) with networking lunch provided. Representation is encouraged from all health, social and voluntary care sectors. To register CLICK HERE* Please note that places are limited so register soon to ensure your place. For all enquiries please contact [email protected] *or type into your browser. http://www.eventbrite.co.uk/e/thames-valley-scn-dementia-conference-tickets-10077497065 A Regional Dementia Conference Tuesday 25 th February 2014 at the Kassam Stadium, Oxford, OX4 4XP The Thames Valley Strategic Clinical Networks are pleased to announce a regional Dementia conference. This will be a unique opportunity for all those involved in the provision of patient care and the commissioning of Dementia services to hear from leading national thinkers and to discuss local examples of excellence.

Transcript of Thames Valley Strategic Clinical Networks A Regional ...

Page 1: Thames Valley Strategic Clinical Networks A Regional ...

Thames Valley Strategic Clinical Networks

With keynote presentations from National Directors and local leaders in the provision and care of Dementia patients and

older people. This will be your opportunity to gain insight into the current provision of services in Thames Valley and

beyond, to hear a vision of the future in Dementia care and to participate in shaping how Thames Valley collectively meets

the 2014/15 Dementia challenge. Time: 09:30 – 16:30 (registration at 09:00) with networking lunch provided.

Representation is encouraged from all health, social and voluntary care sectors. To register CLICK HERE* Please note

that places are limited so register soon to ensure your place. For all enquiries please contact [email protected]

*or type into your browser. http://www.eventbrite.co.uk/e/thames-valley-scn-dementia-conference-tickets-10077497065

A Regional Dementia Conference Tuesday 25th February 2014 at the Kassam

Stadium, Oxford, OX4 4XP

The Thames Valley Strategic Clinical Networks are

pleased to announce a regional Dementia conference.

This will be a unique opportunity for all those involved in the provision of

patient care and the commissioning of Dementia services to hear from

leading national thinkers and to discuss local examples of excellence.

Page 2: Thames Valley Strategic Clinical Networks A Regional ...

________________________________________________________________________________________

alzheimers.org.uk

Thames Valley Strategic Clinical Networks Dementia Conference

Engaging Patients and Carers

Angie Newing Operations Director (South)

Alzheimer’s Society

Page 3: Thames Valley Strategic Clinical Networks A Regional ...

Dementia: the size of the challenge

________________________________________________________________________________________

alzheimers.org.uk

Page 4: Thames Valley Strategic Clinical Networks A Regional ...

• Government committed to transforming

participation

• Coordination of care is not meeting people’s

needs.

• Must filter national commitments into local

action and benefit

Integrated and personalised care

is essential for people to live

well with dementia

________________________________________________________________________________________

alzheimers.org.uk

Page 5: Thames Valley Strategic Clinical Networks A Regional ...

• More than 23,000 people with dementia in the

Thames Valley area

• Stigma, misconception and social isolation

• Want to get involved and make a difference

• Ensures work is focusing on the identified needs and

issues

• Gives everyone’s work credibility – tried and tested

• Organisations will know why and how to improve

their services

________________________________________________________________________________________

alzheimers.org.uk

Involving people with dementia

Page 6: Thames Valley Strategic Clinical Networks A Regional ...

________________________________________________________________________________________

alzheimers.org.uk

Shaping local health

and social care services

Crawley Forward Thinking Group

Berkshire Empowerment Group

Page 7: Thames Valley Strategic Clinical Networks A Regional ...

________________________________________________________________________________________

alzheimers.org.uk

The ongoing dialogue ……

•How •Considerations •Resources

Page 8: Thames Valley Strategic Clinical Networks A Regional ...

Dementia friendly communities - Untapped potential for

local solutions in the

community.

- Join your Dementia

Action Alliance

- Be part of a Dementia

Friendly Community

- Become a dementia

friend.

________________________________________________________________________________________

alzheimers.org.uk

Page 9: Thames Valley Strategic Clinical Networks A Regional ...

________________________________________________________________________________________

alzheimers.org.uk

Thank you

Any questions?

www.alzheimers.org.uk

Help line number: 0300 222 1122

Page 10: Thames Valley Strategic Clinical Networks A Regional ...

The Primary Care Diagnosis and Management of Mild Cognitive

Impairment and Dementia

South West Oxfordshire Locality 2013 in collaboration with Older Adult Mental

Health Services

Dr Julie Anderson, GP Berinsfield Health Centre, SWOL

Page 11: Thames Valley Strategic Clinical Networks A Regional ...

What are we trying to achieve?

• To raise professional awareness & understanding of dementia to ensure its early and timely diagnosis with follow up treatment, advice and support in SWOL

• To raise professional awareness & understanding of dementia to facilitate choice and control over the quality of life of both patients and carers in SWOL

Page 12: Thames Valley Strategic Clinical Networks A Regional ...

Primary Care Memory Assessment Service

• This is an alternative to the usual secondary care memory clinics in South West Oxfordshire Locality

• The secondary care memory clinics can still be

accessed if required but would not be necessary to make the diagnosis of dementia

• The primary care memory assessment service has been designed to ensure high standards of care for an accurate and timely diagnosis with appropriate condition management

Page 13: Thames Valley Strategic Clinical Networks A Regional ...

Why should Primary Care Get More Involved?

• Estimated that only about 1/3 of people with dementia receive a formal diagnosis

• Primary Care well placed to identify people with mild cognitive impairment and dementia

• Such people often already have other health problems and managing multiple conditions in the same patient allows for more coordinated and appropriate care

• The assessment and evaluation process to diagnose most people with dementia can be carried out more quickly in primary care

• GP practice is the natural link or hub to liaise the various care needs

Page 14: Thames Valley Strategic Clinical Networks A Regional ...

Problems with diagnosis

Large majority of people with dementia either do not receive a diagnosis at any stage or only late/in crisis when often too late to prevent harm such as breakdown of care and institutionalisation. •Reluctance to pursue diagnosis in early stages •Stigma attached to diagnosis •Reluctance to disclose possible diagnosis of dementia •Culture of “concealment, minimisation or ignoring early symptoms and signs”

Page 15: Thames Valley Strategic Clinical Networks A Regional ...

Typical patient with dementia journey

• Joan age 84 referred to specialist (elderly CMHT)with memory problem Dec 2011

• Missed appointments, not seen until Oct 2012 and diagnosed with “probably Alzheimer’s”

• Started on donepezil and due to be reviewed in clinic but lost to follow up

• Presented in crisis summer 2013 self-neglecting (sister who was main carer had gone away)

• Admission JR2 chest infection 3 weeks, home 5 hrs after discharge and found on floor, sister called ambulance, readmitted JR2 for 3 months waiting for permanent nursing home

Page 16: Thames Valley Strategic Clinical Networks A Regional ...

Alternative patient with dementia journey

• Joyce age 85 referred memory difficulty to elderly CMHT Dec 2012-assessed April 2013 and diagnosed “mild memory disturbance”, discharged

• Admitted JR2 after found on floor, abdo pain, diagnosed with constipation and discharged after 1 week

• Carer expressed further concern re ability to function to GP • Seen in GP memory assessment service, diagnosed with

vascular dementia and care plans made including advanced care planning and anticipatory care re hospitalisation

• All documented in medical records and copies in Joyce’s home

• Subsequently found on path outside house with facial injury, carers contacted GP rather than calling ambulance, assessed at Abingdon Emergency Medical Unit and discharged following day after some iv fluids.

Page 17: Thames Valley Strategic Clinical Networks A Regional ...

Diagnosis of dementia

• Easy in the later stages, hard in the very early stages

• Essentially a clinical diagnosis

• Based on formal cognitive assessment and estimation of functional impairment

• Requires exclusion of other possible causes of cognitive impairment

• Mild memory loss alone is not sufficient to make diagnosis-needs to be some loss of executive function that has no other cause.

Page 18: Thames Valley Strategic Clinical Networks A Regional ...

Early Diagnosis versus Timely Diagnosis

• Early diagnosis means arranging formal memory assessment when the patient presents with a possible memory problem

• Timely diagnosis allows patient and families to plan ahead and help ensure cognitive function and patient’s independence is preserved for as long as possible

Page 19: Thames Valley Strategic Clinical Networks A Regional ...

Issues in early stages of dementia

• Clarity about diagnosis

• Helping patient and family plan in advance for loss of capacity (enabling patients to make decisions about hospital care, life-prolonging treatment and financial arrangements while they still have capacity)

• Maximising patient function by treating any co-existing disorders and prolonging independence

• Providing information about advisory and support services

• However, the window of opportunity for patients and their families to plan while the patient still has capacity can be small

Page 20: Thames Valley Strategic Clinical Networks A Regional ...

The SWOL Primary Care Memory Assessment Service

This based on:

• The GPCOG (GP assessment of cognition)

• A 3 stage assessment process to evaluate memory problems, exclude other conditions and/or identify problems that may be impacting on memory/function

• Recording all the relevant data on a computer template

Page 21: Thames Valley Strategic Clinical Networks A Regional ...

Types of cognitive assessment

Lots!

•Mini-Mental State Examination-still the usual formal test but takes 8 mins and under copyright

•GP Assessment of Cognition (GPCOG)- takes only a few minutes and widely available www.gpcog.co/au or http://www.patient.co.uk/doctor/general-practitioner-assessment-of-cognition-gpcog-score

•6-item Cognitive Impairment Test (6-CIT) – use limited by complex scoring

•Abbreviated Mental Test (AMT)-used in hospitals but not recommended for diagnostic purposes

Page 22: Thames Valley Strategic Clinical Networks A Regional ...

What about other tests?

• Other tests commonly done in specialist memory clinic settings include CLOX (Clock Drawing Tests)

• HVLT-R (Hopkins Verbal Learning Test-revised)

• MOCA (Montreal Cognitive Assessment)-available at: www.mocatest.org

• All are validated in dementia to assess memory and/or executive function but none has any greater diagnostic accuracy overall than MMSE, GPCOG or 6-CIT

Page 23: Thames Valley Strategic Clinical Networks A Regional ...

Impairment in Executive Function

• Whatever cognitive assessment scoring method is chosen, diagnosis of dementia cannot be made safely without some impairment in executive function

• Executive function is umbrella term for distinct, high-level cognitive processes that control everyday thoughts and actions including working memory, attention span, planning, control of behaviour, complex motor tasks and ability to understand concepts.

• Growing evidence that executive impairments present even in early stages of Alzheimer’s Disease

Page 24: Thames Valley Strategic Clinical Networks A Regional ...

How to assess functional impairment (1)

• Lots of different tests eg the 70-point ADCS-ADLS (Alzheimer’s Disease Collaborative Study-Activities of Daily Living Inventory), Disability Assessment for Dementia, Bristol Activities of Daily Living Scale (BADLS)

• None is proven to be better than another and all have limitations

• There is also no consensus or evidence to link a numerical score to level of functional impairment in practice

Page 25: Thames Valley Strategic Clinical Networks A Regional ...

How to assess functional impairment(2)

• For the purposes of the PCMAS, the results of the BADLS questionnaire can be used to summarise the level of functional impairment without formally scoring responses.

• Note the GPCOG (IQ) also assesses executive function

• A record of assessment and impairment in activities in everyday life and also in activities of personal care should be made

Page 26: Thames Valley Strategic Clinical Networks A Regional ...

First assessment

• Patient presents with possible memory problem to GP

• Initial consultation to include GPCOG (patient) and GPCOG(IQ) if needed/possible

• Checklist to include 1. Gradual onset (if not, ensure no acute problem such as UTI) 2. Mood (depression?) Supply PHQ9 if indicated. 3. Review of possible drugs causing cognitive impairment? e.g.

anticholinergic, sedating tricyclics, sedating antihistamines, opiates, benzodiazepines

4. Excess alcohol? 5. PMH of cancer or recent head injury? 6. Recent acute organic illness, e.g. pneumonia, UTI. If so, review at a

suitable interval and do not carry out a GPCOG at this stage • Record on computer dementia diagnostic pathway template

Page 27: Thames Valley Strategic Clinical Networks A Regional ...

When to consider specialist referral after this initial assessment

Those with cognitive impairment/likely dementia in the following categories: 1.Patients under the age of 65 should be referred to a neurologist 2.Patient with a co-existing serious psychiatric disorder should be considered for referral to an old-age psychiatry service 3.Those in whom there is considerable behavioural disturbance should be referred to the old-age psychiatry service 4.Other factors that make assessment in primary care unreliable or challenging, e.g. learning disability, cerebral palsy The dementia screening blood tests should still be carried out in primary care and results given in referral letter. Anyone else with cognitive impairment based on history and initial GPCOG not in the above categories can be managed in the primary care memory assessment service (PCMAS)-ask patient/carer to book second assessment (20 minute appointment with practice nurse) and third assessment one week later (20 minute appointment with GP)

Page 28: Thames Valley Strategic Clinical Networks A Regional ...

Second assessment (with practice nurse )

1. Arrange GPCOG (IQ) if not already done but indicated 2. Arrange depression screen if not already done 3. Assessment of any functional impairment eg. by asking by

carer/close relative to complete form, Bristol Activities of Daily Living Scale (BADLS)

4. Repeat GPCOG (patient) 5. Ask if any problems with hearing/eyesight/continence problems 6. Ask if any falls/mobility problems 7. Dementia screening blood tests (as on ICE) 8. Urine dip to exclude UTI 9. BMI (weight loss?), pulse (AF?) and BP 10. Check patient has GP appointment about one week later for third

assessment 11. Enter data from this assessment on computer template

Page 29: Thames Valley Strategic Clinical Networks A Regional ...

Third assessment ( 20 minute appointment with usual GP)

• With patient and relative/carer • Review results from 1st and 2nd assessments • Obtain more detailed history about the pattern of cognitive

decline if needed: length of history, fluctuations, changes in personality, altered behaviour, other symptoms such as hallucinations

• Examine for any other abnormalities e.g. signs of Parkinson’s • Treat/address any possible factors that could be causing

cognitive impairment especially depression (poor concentration in depression often lowers cognitive scores)

• Consider need for CT scan • Enter data from this third assessment on GP system recording

template

Page 30: Thames Valley Strategic Clinical Networks A Regional ...

When to consider CT scan brain

The rationale for a CT scan is to exclude other pathology that could be responsible for patient’s decline in cognitive function such as space-occupying lesions. It is not to differentiate types of dementia although the scan may report corroborating features such as cerebral atrophy

Age 65 or less Age 65-79 Age 80+

Not suitable for primary care management-refer secondary care service

Arrange scan unless history of gradual memory decline over 1 yr and no atypical features

Only scan if: • Recent head injury • History of malignancy • Rapid unexplained

deterioration • Unexplained focal

neurological symptoms and signs including early urinary incontinence or gait disturbance

Page 31: Thames Valley Strategic Clinical Networks A Regional ...

Management of Mild Cognitive Impairment (not bad enough to diagnose dementia)

• Important not to make false positive diagnosis of dementia. Many with MCI will remain stable and not develop dementia but a substantial minority will develop dementia in time

• No suitable Read code for MCI so record on computer as Mild Memory Disturbance

• No evidence that Acetylcholinesterase (AChE) Inhibitors are of any benefit at this stage

• Some evidence that cognitive stimulation is beneficial in MCI

• Offer review and repeat testing in 6-12 months as progressive nature of dementia will become evident with time

• Encourage healthy lifestyle and address any vascular risk factors.

Page 32: Thames Valley Strategic Clinical Networks A Regional ...

Giving a diagnosis of dementia

• Only once all the relevant information collected and reviewed

• Use principles of breaking bad news • Ensure family member or carer present • Explain that tests seem to show that patient does have a

problem with their memory which is affecting how they manage day to day activities

• Ask patient if they are aware what the diagnosis might be • Would they like you to explain what you think the diagnosis

is? • If so, use the term dementia and explain this is likely to get

worse in time but probably only slowly • Always supply some written patient information Eg: http://www.patient.co.uk/health/memory-loss-and-dementia

Page 33: Thames Valley Strategic Clinical Networks A Regional ...

Initial management of dementia

• Treat any modifiable conditions-anxiety and depression are common features in early dementia

• Supply contact details Dementia Advisor and make referral

• Advise re DVLA

• Address “thinking ahead issues” eg giving Lasting Power of Attorney to trusted carer for financial matters +/- welfare issues while patient still has capacity

• Consider trial of Acetylcholinesterase (AChE) inhibitors

Page 35: Thames Valley Strategic Clinical Networks A Regional ...

Implications for drivers • Must inform DVLA if diagnosis is dementia or if MCI and

concerns re driving

DISORDER GROUP 1 ENTITLEMENT ODL – CAR,

M/CYCLE GROUP 2 ENTITLEMENT VOC – LGV/PCV

(LORRY/BUS)

MILD COGNITIVE IMPAIRMENT (MCI)

If there are no effects on driving then

DVLA does not need to be notified; if

however there are any concerns that

driving may be adversely affected then

DVLA should be notified to allow enquires to take place.

If there are no effects on driving then

DVLA does not need to be notified; if

however there are any concerns that

driving may be adversely affected then

DVLA should be notified to allow enquires to take place.

DEMENTIA OR ANY ORGANIC BRAIN SYNDROME

It is extremely difficult to assess driving

ability in those with dementia. Those

who have poor short-term memory,

disorientation, lack of insight and

judgement are almost certainly not fit to drive. The variable presentations and rates of

progression are acknowledged.

Disorders of attention will also cause

impairment. A decision regarding

fitness to drive is usually based on medical reports. In early dementia when sufficient skills

are retained and progression is slow, a

licence may be issued subject to

annual review. A formal driving

assessment may be necessary (See Appendices 1 & 2).

Refuse or revoke licence

Page 36: Thames Valley Strategic Clinical Networks A Regional ...

When to consider specialist referral after this

third assessment

• Patient/family/carer wish for second opinion.

• GP concern or uncertainty about the diagnosis

• Significant behavioural or psychiatric problems (consider trial of antidepressants first if possible, including those with sedating or anxiolytic affects if required such as trazodone)

• Atypical dementia features e g. hallucination for Lewy Body dementia, dementia in Parkinson’s Disease, fronto-temporal dementia

Page 37: Thames Valley Strategic Clinical Networks A Regional ...

Prescribing Protocol for AChE inhibitors

• This has been developed to the diagnosis and management of dementia in primary care and covers the initiation of AChE inhibitors which has been authorised by the Area Prescribing Committee (Oxfordshire) for the purposes of this SWOL initiative.

• It describes how to start treatment, intervals for review and stopping the drugs in those who do not respond or those who progress to severe dementia in time.

• Available on SWOL intranet at: http://opct.oxnet.nhs.uk/OCCG/Pages/Dementia.aspx

Page 38: Thames Valley Strategic Clinical Networks A Regional ...

Useful resources

• www.alz.org • www.alzheimers.org.uk • www.dementiaweboxfordshire.org.uk (useful resources for

patients/carers about local services and the excellent Guidepost publications)

• Resources for the SWOL PCMAS for professionals all at: • http://nww.oxfordshirepct.nhs.uk/OCCG/Pages/CollaborativeDemen

tiaPilot.aspx Including: • Protocol for the Primary Care Diagnosis and Management of Mild

Cognitive Impairment and Dementia • Computer recording template with appropriate codes for the 3

stages of assessment • Protocol for AChE inhibitor Prescribing in Primary Care • Accessing Dementia Advisors (referral form and leaflet to hand out) • Various forms such as BADLS

Page 39: Thames Valley Strategic Clinical Networks A Regional ...

How will we know that the project has been a success?

• Increase diagnosis rate of people with dementia

• Increase in the number of patients receiving a memory assessment in primary care

• Increase the number of carers who say they are very satisfied with services to at least the national average, once comparative data is available (currently 39%)

Page 40: Thames Valley Strategic Clinical Networks A Regional ...

Oxford Academic Health Science Network

Rupert McShane

Consultant Old Age Psychiatry

Page 41: Thames Valley Strategic Clinical Networks A Regional ...

15 AHSNs nationally Funded by NHS England 5 year Licence – 2013-18 Speed Innovation Improving collaboration NHS – Industry – Research Best Care Clinical Networks - Unwarranted variation Informatics Patient and Public Involvement and Experience

The Oxford Academic Health Science Network

Page 42: Thames Valley Strategic Clinical Networks A Regional ...

Range of Projects

• Collaboration – webinars

• Information – eSilver Book: Microsoft Health Vault – SMS collection of PROMS and Resource Use: True Colours

• Food industry – Taste of a ‘fuel for thought’

• Devices – Chipped tablets

• Services – Neighbourhood Return – Franchises?

Page 43: Thames Valley Strategic Clinical Networks A Regional ...

MSc in Evidence Based Medicine Deadline March 16th

• Part time – Usually 3 years – Starts Autumn 2014

• AHSN funds 7 Fellowships • 6 x 1 week taught modules

– Usually in first 2 years – Assignments of up to 4,000 words

• Dissertation project – Up to 10,000 words – Supported by AHSN

Page 44: Thames Valley Strategic Clinical Networks A Regional ...

Range of Projects

• Collaboration – webinars

• Information – eSilver Book: Microsoft Health Vault – SMS collection of PROMS and Resource Use: True Colours

• Food industry – Taste of a ‘fuel for thought’

• Devices – Chipped tablets

• Services – Neighbourhood Return – Franchises?

Page 45: Thames Valley Strategic Clinical Networks A Regional ...

Dementia Clinical Network Launch Hedsor House, Nr Marlow

14th May 3.30pm-8pm

Page 46: Thames Valley Strategic Clinical Networks A Regional ...

Range of Projects

• Collaboration – webinars

• Information – eSilver Book: Microsoft Health Vault – SMS collection of PROMS and Resource Use: True Colours

• Food industry – Taste of a ‘fuel for thought’

• Devices – Chipped tablets

• Services – Neighbourhood Return – Franchises?

Page 47: Thames Valley Strategic Clinical Networks A Regional ...

Dementia Clinical Network Launch Hedsor House, Nr Marlow

14th May 3.30pm-8pm

Page 48: Thames Valley Strategic Clinical Networks A Regional ...

Range of Projects

• Collaboration – webinars

• Information – eSilver Book: Microsoft Health Vault – SMS collection of PROMS and Resource Use: True Colours

• Food industry – Taste of a ‘fuel for thought’

• Devices – Chipped tablets

• Services – Neighbourhood Return – Franchises?

Page 49: Thames Valley Strategic Clinical Networks A Regional ...

MSc in Evidence Based Medicine Deadline March 16th

• Part time – Usually 3 years – Starts Autumn 2014

• AHSN funds 7 Fellowships • 6 x 1 week taught modules

– Usually in first 2 years – Assignments of up to 4,000 words

• Dissertation project – Up to 10,000 words – Supported by AHSN

Page 50: Thames Valley Strategic Clinical Networks A Regional ...

Range of Projects

• Collaboration – webinars

• Information – eSilver Book: Microsoft Health Vault – SMS collection of PROMS and Resource Use: True Colours

• Food industry – Taste of a ‘fuel for thought’

• Devices – Chipped tablets

• Services – Neighbourhood Return – Franchises?

Page 51: Thames Valley Strategic Clinical Networks A Regional ...

Next step

• Collaborate…….

• Use webinar to hear about projects

• Decide new projects

Page 52: Thames Valley Strategic Clinical Networks A Regional ...

EARLY DIAGNOSIS AND SUPPORT

DR KATIE SIMPSON

MENTAL HEALTH GP LEAD BERKSHIRE EAST CCG FEDERATION

Page 53: Thames Valley Strategic Clinical Networks A Regional ...

DIAGNOSIS

Page 54: Thames Valley Strategic Clinical Networks A Regional ...

TRAINING

• Protected Learning Time Events all CCGs Berkshire East

• Working with ADS/ Triple A • Dementia CD RoM BHFT to all practices • Continuing Lunch Time sessions on

request • Dementia Challenge Care Homes project • Managing end of life in dementia Jan 14

Page 55: Thames Valley Strategic Clinical Networks A Regional ...

CODING

• BHFT Contract 2012/13 all practices issued with a list of patients active to the memory clinic

• Coding after consultation with Dr Sube Banerjee

• Annually updated

Page 56: Thames Valley Strategic Clinical Networks A Regional ...

Detection

• Dementia DES • AT RISK: Offered screen 60YRS: CHD, CVA, PVD 40YRS: Downs Syndrome 50YRS: LD, Long term Neurological conditions

• Referred Memory Services and offered Rx

• Health Checks offered to carers of people with

dementia

Page 57: Thames Valley Strategic Clinical Networks A Regional ...

MCI

Page 58: Thames Valley Strategic Clinical Networks A Regional ...

SUPPORT

Page 59: Thames Valley Strategic Clinical Networks A Regional ...

Understanding dementia courses for carers

• 6 sessions each 2 hours

• 30 per course

• 45% of carers accept

• April 13- Dec 13 164 carers

• Waiting times 4/12

• High satisfaction > 85%

Page 60: Thames Valley Strategic Clinical Networks A Regional ...

ADS

• Advice & information by phone, email, • Help line • Home visits • Advocacy • Help completing forms • Newsletter • Be-friending service • Interagency referrals • Pilot for Singing for Life music box • Holiday weekends - 3 planned for 2014!!

Page 61: Thames Valley Strategic Clinical Networks A Regional ...

ADS

• Weekly Drop ins (peer support, advice, friendship)

• Lunch clubs

• Pamper afternoons

• Singing for Pleasure

• Out & About for people with early dementia and mobile

• Moves and Grooves

• Evening Alzheimer’s Cafe

• New Asian speaking dementia adviser in GP surgeries on a roving basis trying to reach these communities

• Dementia awareness training

Page 62: Thames Valley Strategic Clinical Networks A Regional ...

Dementia Directory

• Provide a single point of information for services in the local area

• Better and quicker access to information on dementia services

• Access for all by producing the directories in other languages, large print and other formats

• Provide information on services that people with dementia and their carers may not have otherwise known about

Page 63: Thames Valley Strategic Clinical Networks A Regional ...

Dementia Directory

• To support people to have a better quality of life. • Reduce isolation for people living with dementia and

their carers. • An easy to read and straight forward directory. • Provide additional information on benefits, legal

information, support networks, finding the right care home, home care provision and telecare.

• Provide current and reliable information that is regularly updated.

Page 64: Thames Valley Strategic Clinical Networks A Regional ...

Improving Care Home & Secondary Care Environments

Page 65: Thames Valley Strategic Clinical Networks A Regional ...

Different types of signage

Page 67: Thames Valley Strategic Clinical Networks A Regional ...

Memory Clinic and support programme

Ageing Well events

Community Services

MULTIPLE STAKEHOLDER PROJECT -A TAILORED, LOCALISED APPROACH TO INTRODUCING MEMORY TESTING

AS PART OF A “HEALTHY MIND, HEALTHY BODY” CAMPAIGN

PPGs What do

patients need and want?

Practice Nurses

Undertake memory test

as part of regular in-

house clinics

Practice Managers

Devise the plan/

business case &

support PPG ideas

GPs

Regular patient case contact

Review results of 6-CIT scores and make referrals

Collaborative programme for 3 different GP practices led by Patient Participation Groups

WAM Dementia Awareness Project

Page 68: Thames Valley Strategic Clinical Networks A Regional ...

WHY THIS PROJECT IS IMPORTANT

To enhance quality of life for patients and carers • Enable patients to know, understand and manage their condition at an early stage –

and have better quality of life

• Promote a dignified and compassionate approach to patient needs

• Enables carer education and support to be mobilised more effectively

To create a positive community impact • Reduce the “fear” and stigma of memory testing – reassuring and positive approach,

careful choice of language

• Build on existing relationships between patient and GP practice staff

• Reinforce positive Ageing Well messages for all older patients

• Involve local organisations

• To save money

• To design and deliver an innovative project that would inform future

investment in memory clinic capacity and support services for dementia

patients and carers

Working together locally to deliver sustainable excellence in healthcare

WAM CCG Working together locally to deliver sustainable excellence in healthcare

Page 69: Thames Valley Strategic Clinical Networks A Regional ...

What happened next?

Intensive 6 month programme alongside 2 days /week in WAM CCG practice – Supported by Oxford Deanery:

Work alongside memory clinic team to review current practices to maximise capacity and enhance quality in the immediacy

Work with multi disciplinary LTC community based teams to include & develop support for dementia patients and carers

Extend 6-CIT training to practice nurses and GPs

Page 70: Thames Valley Strategic Clinical Networks A Regional ...

What next?

Work with practice managers on integration of dementia screening & dementia awareness for all staff

Develop third sector services & telehealth support

GP education/refresher at GP EPIC & lunch time practice meetings

Review options for increasing capacity and closer working with Social Care teams to offer integrated, outcome based services

Page 71: Thames Valley Strategic Clinical Networks A Regional ...

THANK YOU

[email protected]

Page 72: Thames Valley Strategic Clinical Networks A Regional ...

Dr Brian Murray

Consultant Older Adult Psychiatrist and Clinical Director

Page 73: Thames Valley Strategic Clinical Networks A Regional ...

48% diagnosed Aylesbury CCG 38% Chiltern CCG

The MACH clinic project, Bucks

TARGET: 70% diagnosed

Page 74: Thames Valley Strategic Clinical Networks A Regional ...

Dementia Diagnosis map of UK

Page 75: Thames Valley Strategic Clinical Networks A Regional ...

Where we are : •Stretched capacity – waiting times

•Inconsistent model

Where we want to be : • Reduced waiting lists • Same day assessment &

diagnosis

• Greater capacity

• Diagnosis closer to home

The MACH clinic project, Bucks

Page 76: Thames Valley Strategic Clinical Networks A Regional ...

Why is it important?

• Getting an early diagnosis means;

‒ Maximise your quality of life

‒ Gain access to information, resources and support

‒ Benefit from treatments

‒ Plan for the future

Page 77: Thames Valley Strategic Clinical Networks A Regional ...

New capacity, new service

Our aim? • Improving access • Offering assessment closer to home,

within familiar surroundings • Creating extra capacity, and • Rapid assessment and diagnosis

How will it work? • 4 new memory assessment clinics,

based in GP surgeries • In addition to existing clinics at Aylesbury,

Amersham and High Wycombe

• Aim for assessment and diagnosis same day • In addition to existing clinics

Page 78: Thames Valley Strategic Clinical Networks A Regional ...

CMHT orders scan

6-8 weeks

Patient offered appointment - Most convenient - Quickest

Memory Advisor

3 month follow-up - Same clinic

GP refers to

Memory Assessment Clinic

Referral appendix to information scan decision

Choose & Book

No scan

1 Clinic Appointment

Assessment & Diagnosis

New clinic model

Page 79: Thames Valley Strategic Clinical Networks A Regional ...

New referral information for Quicker appointment times

• Other information: - Third Party contact details (for arranging appointment etc): - Blood results: FBC, U&E, Glu, LFTs, Calcium, TFT, B12, Folate (QOF 2013 – 14).

- As indicated: Cholesterol, Syphilis, Serology HBA 1C

Patient < 65 Patient 65 – 79 yrs old Patient > 80

Scan all where there is 3rd party history of memory loss (consider MRI)

Scan all unless Do not scan unless

Hx malignancy (tick)

Rapid unexplained deterioration

History over 1 year (tick)

Unexplained focal neurology signs or symptoms

Typical history

[more detail?]

Recent head injury

Early urinary incontinence or gait disturbance

• Not everyone needs a scan

Page 80: Thames Valley Strategic Clinical Networks A Regional ...

Suggested timetable Consultant Consultant

recording

Nurse Nurse recording

30

min

s

0850 with family / carer

Background history from family

(+ CADI?)

Rio : Presenting situation

Drug history*

Brief personal history

Alcohol / smoking

Physical history

Mental state examination

Cognitive test: ideally MOCA

RIO: Mental State Exam

Cognitive test score

BP & pulse

Weight if scales

GDI?

10

min

s 0920 Consultant & nurse

Discuss and agree diagnosis / management plan.

Consultant may use time to briefly assess pt if they need to confirm MSE or do brief focussed physical

20

min

s

0930 Consultant with patient and

family / carer

Inform of diagnosis

Discuss medication if applicable

Discuss LPA / AD

Research**

Rio ‘ MCA and information

sharing’

Refer dementia advisor:

Buckingham - ‘in house’

Others - Age Concern- this can be

done by a telephone call at end

of clinic (01296 438415) – even if

only to confirm no referrals. NB

closed PM

Progress note (= ‘1st assessment.

See core’)

Open up care plan***

Risk assessment

Diagnosis / Clustering

Activity

Misc GP letter Take papers for uploading by

admin

Follow up telephone call

Page 81: Thames Valley Strategic Clinical Networks A Regional ...

Memory Advice Service

• Talk through the implications of being given a diagnosis of

dementia

• Help plan for the future

• Help find out about relevant benefits and other financial matters

• Provide information about services/clubs/support groups that are available and how to access them

• Be available if the situation changes

Page 82: Thames Valley Strategic Clinical Networks A Regional ...

Evaluation

Decrease the time from GP referral to diagnosis

Increase referrals from GP practices to MAS

Increased knowledge and awareness within practice team

Positive patient experience

Increase in dementia diagnosis rate

Measures

Count of weeks from GP referral to diagnosis

Aims

Referrals by month by practice

GP questionnaire at 6 and 12mths

Patient questionnaire, including added benefit of location

Dementia Register by practice

Page 83: Thames Valley Strategic Clinical Networks A Regional ...

Thanks to

• Louise Jarvis

• Alison Banks

• Christine Nash

Page 84: Thames Valley Strategic Clinical Networks A Regional ...

Jacqueline Hussey

Consultant in Old Age Psychiatry

Page 85: Thames Valley Strategic Clinical Networks A Regional ...

Younger People with dementia, Wokingham

Page 86: Thames Valley Strategic Clinical Networks A Regional ...

Demographics

• Newens 1993 34.6 per 100,000 45-65 yr old • Harvey 1998 78.2 per 100,000 30-64 yr old male 56.4 per 100,000 30-64 yr female

Page 87: Thames Valley Strategic Clinical Networks A Regional ...

The problems with YPWD (Patient point of view)

Delays to diagnosis

Delays as people move between

services

Difficult to access / provide age-

appropriate support

Some people never diagnosed / no

support

Page 88: Thames Valley Strategic Clinical Networks A Regional ...

The problems with YPWD (Service point of view)

Delays in getting to the service

(disenchanted carers)

Small numbers – staff felt un-skilled

Service geared towards older people

Page 89: Thames Valley Strategic Clinical Networks A Regional ...

The Wokingham service

0

5

10

15

20

25

2005 2006 2007 2008 2009 2010 2011 2012

Chart to show number of confirmed cases of YPWD referrals

Page 90: Thames Valley Strategic Clinical Networks A Regional ...

Rule 1 – befriend your local neurologist

Services for Younger People With Alzheimers Disease and Other dementias.

Faculty of Old age Psychiatry and Alzheimers Society (2005)

“ joint working between Neurology and

Old Age Psychiatry alone could

significantly improve the person with

dementia’s experience of diagnostic

and follow-on services.”

Page 91: Thames Valley Strategic Clinical Networks A Regional ...

Rule 2 – engage with carers

YPWD FORUM

Across west of Berkshire

Representation from Local authority,

Berkshire Healthcare Trust, a few

voluntary groups

2005 – carers started to attend

Page 92: Thames Valley Strategic Clinical Networks A Regional ...

Carers Survey

Carers identified need for:

Specialist age-appropriate day

care

Carer support workers

Education

Page 93: Thames Valley Strategic Clinical Networks A Regional ...

2008 – YPWD education course

Planned to provide mixture of

education, support & social

interaction

Monthly

Evenings

For carers

For patients

Page 94: Thames Valley Strategic Clinical Networks A Regional ...

Education Course

12- 40 people attended in first year

Range of topics: memory & communication

new behaviours

routes through services

activities

carers’/patients’ perspective

3 socials: summer BBQ, skittles, Xmas meal

Exit strategy

Feedback to modify course

Page 95: Thames Valley Strategic Clinical Networks A Regional ...

Reflections

Advantages of monitoring

people in non-clinical setting

(sequencing, communication

skills)

Carers found us accessible

Staff confidence & skills

increased

“All in it together”

A catalyst !

Page 96: Thames Valley Strategic Clinical Networks A Regional ...

Expected numbers of YPWD in

Wokingham

Population 30-64 years

80,150

Expected number YPWD 54

Actual number on case register

53

Page 97: Thames Valley Strategic Clinical Networks A Regional ...

Diagnoses

0

10

20

30

40

50

60

AD VaD FTD Alc DLBOtherMCI

Harvey

Wokingham

Page 98: Thames Valley Strategic Clinical Networks A Regional ...

The Wokingham service - 2013

Fortnightly YPWD Memory Clinic

YPWD education course for carers & patients

Designated MHP (part time) OT

Designated Band 3 CSW (0.8 FTE, 0.2 Charity money)

Page 99: Thames Valley Strategic Clinical Networks A Regional ...

Social care / 3rd sector

Dementia Care Adviser YPWD

3 days day services

Al’s Place

Page 100: Thames Valley Strategic Clinical Networks A Regional ...

Working alongside a new charity

Page 101: Thames Valley Strategic Clinical Networks A Regional ...

Charity staffing

6 trustees

2 respite project workers –

1:1 support

workshops

Admiral Nurse (3 days per week)

All employees have honorary contracts with

BHFT

Page 102: Thames Valley Strategic Clinical Networks A Regional ...

Workshops

• Funded through carers’ grant money

• Meaningful activity

• Exit strategy

• Evidence-based but also patient-led

• Seamless service

• Delays to 24 hour care and admissions

Page 103: Thames Valley Strategic Clinical Networks A Regional ...
Page 104: Thames Valley Strategic Clinical Networks A Regional ...

Workshops with RedCape Theatre /

Turtle Key Arts

Page 105: Thames Valley Strategic Clinical Networks A Regional ...
Page 106: Thames Valley Strategic Clinical Networks A Regional ...
Page 107: Thames Valley Strategic Clinical Networks A Regional ...

Orienteering Group

Page 108: Thames Valley Strategic Clinical Networks A Regional ...
Page 109: Thames Valley Strategic Clinical Networks A Regional ...

Harmony Choir

Page 110: Thames Valley Strategic Clinical Networks A Regional ...

Benefits

Seamless service

High patient and carer satisfaction

Joint training for BHFT and charity staff

Joint supervision

Joint care planning

Page 111: Thames Valley Strategic Clinical Networks A Regional ...

Thank you

Contact: [email protected]

Page 112: Thames Valley Strategic Clinical Networks A Regional ...

Dementia Friendly Wards

Dr Hannah King

February 2014

Page 113: Thames Valley Strategic Clinical Networks A Regional ...

February 2014 113

Where it began

Page 114: Thames Valley Strategic Clinical Networks A Regional ...

February 2014 114

Page 115: Thames Valley Strategic Clinical Networks A Regional ...

February 2014 115

Empowerment Group

• Corridors are scary and confusing

• Hard for visitors to find a nurse

• Noisy flooring

• Don’t want to just sit staring at the wall.

• Want art work you can lose yourself in.

• Everyone laughing and joking round the nurses station, when you’d like someone to talk to you – makes you feel ignored.

Page 116: Thames Valley Strategic Clinical Networks A Regional ...

February 2014 116

Page 117: Thames Valley Strategic Clinical Networks A Regional ...

February 2014 117

Page 118: Thames Valley Strategic Clinical Networks A Regional ...

February 2014 118

Page 119: Thames Valley Strategic Clinical Networks A Regional ...

Nurses Station

February 2014 119

Page 120: Thames Valley Strategic Clinical Networks A Regional ...

February 2014 120

Page 121: Thames Valley Strategic Clinical Networks A Regional ...

Day Room

February 2014 121

Page 122: Thames Valley Strategic Clinical Networks A Regional ...

Difficulties

• Reducing the size of nurses station unpopular

• Taking down notice boards

• Taking doors of dayrooms – where to take breaks and have case conferences

February 2014 122

Page 123: Thames Valley Strategic Clinical Networks A Regional ...

Changing Attitudes

• More Communal Activities

– Staff satisfaction

• Interaction with patients

– One to one care crew

• Wider community

– Links with empowerment group

– Contributors

– Beauty students

February 2014

Page 124: Thames Valley Strategic Clinical Networks A Regional ...

February 2014 124

Summary •Don‘t need huge amounts of money •De-clutter •More communal spaces

Page 125: Thames Valley Strategic Clinical Networks A Regional ...

Rowan Ward

• Designing a dementia friendly environment

Page 126: Thames Valley Strategic Clinical Networks A Regional ...

Rowan Ward

• Context- due to move to a 20 bedded ward by Jan 2014.

• Merging a Reading and a Maidenhead ward.

• A blank canvas

• Opportunity to change environment & practice

• King's Fund dementia design training.

Page 127: Thames Valley Strategic Clinical Networks A Regional ...
Page 128: Thames Valley Strategic Clinical Networks A Regional ...

PM's Dementia Challenge

• £50 million available for those to change environment to care for people with dementia.

• First bid submitted by Feb 2013

• I had never written a bid.....

• My dad always used to say- "you don't ask, you don't get".

• So bid was submitted and successful through both sections.

• 42 NHS bids were successful.

Page 129: Thames Valley Strategic Clinical Networks A Regional ...

Design- focus on:

• Patient friendly

• Lighting

• Colour

• Signage

• Flooring

• Senses

• Family & carer

Page 130: Thames Valley Strategic Clinical Networks A Regional ...

Before After

Reception area

Page 131: Thames Valley Strategic Clinical Networks A Regional ...

Before After

Corridors

Page 132: Thames Valley Strategic Clinical Networks A Regional ...

Before After

Dining Room

Page 133: Thames Valley Strategic Clinical Networks A Regional ...

Before After

Cinema

Page 134: Thames Valley Strategic Clinical Networks A Regional ...

Male & Female

sitting areas

Page 135: Thames Valley Strategic Clinical Networks A Regional ...

Before After

Page 136: Thames Valley Strategic Clinical Networks A Regional ...

HealWell bedrooms

Page 137: Thames Valley Strategic Clinical Networks A Regional ...

New Garden Areas

Page 138: Thames Valley Strategic Clinical Networks A Regional ...
Page 139: Thames Valley Strategic Clinical Networks A Regional ...

Before

After

After

Family

Room

Page 140: Thames Valley Strategic Clinical Networks A Regional ...

Before

After

Activity Room

Page 141: Thames Valley Strategic Clinical Networks A Regional ...

Garden Room

Page 142: Thames Valley Strategic Clinical Networks A Regional ...

Patient & carer reactions • Patients walked around smiling and

thanking staff.

• The cinema is in regular daily use by patients

• Families have thanked us for having dedicated areas for them to see their relative in.

• People are eating better in the dining room.

• Families are using the dining area in the garden room- so visits remain undisturbed.

Page 143: Thames Valley Strategic Clinical Networks A Regional ...

Achievements

• First cinema in a hospital in Europe

• LED coloured lighting system- first in Europe to use this

• Described by The King's Fund as 'one of the best wards in Europe ' that they have seen.

Page 144: Thames Valley Strategic Clinical Networks A Regional ...

"What next ?”

Page 145: Thames Valley Strategic Clinical Networks A Regional ...

Deborah Humphrey

Head of Nursing, Older Adult Mental Health

Page 146: Thames Valley Strategic Clinical Networks A Regional ...

Enhancing Care Home Support

ECHO

Deborah Humphrey

Brian Murray

25th February 2014

Page 147: Thames Valley Strategic Clinical Networks A Regional ...

Background

• Prime ministers Dementia Challenge Fund • This county faces a major demographic challenge with

the number of people aged 85+ set to double over the next 15 years - a rise in prevalence of Dementia by 31%1,2.

• The current prevalence is 7,086, highest in our rural areas with West Oxfordshire being highest.

• Number of people in care homes with dementia • Challenging Behaviour most likely to be difficult for

staff & other residents, families • Challenging behaviour can result in prescribing of

antipsychotic medication or admission to hospital

Page 148: Thames Valley Strategic Clinical Networks A Regional ...

Issues

• The majority of people in Oxfordshire’s care homes have dementia.

• Many have co-existing physical or mental health needs.

• Recognition of this full range of complex needs can be difficult for the largely untrained workforce3 in care homes

• Struggle to bring together the physical and the mental aspects of care.

Page 149: Thames Valley Strategic Clinical Networks A Regional ...

Issues

• Three teams (Care Home Support Service (Falls prevention in-reach), PCT Pharmacy Liaison, and Community Mental Health Teams) provide in-reach services to care homes.

• All operate separately and involve several referral points.

• They also have different training which is not linked.

Consequently there are gaps and inconsistency in quality of the services.

Page 150: Thames Valley Strategic Clinical Networks A Regional ...

AIMS

• Better dementia awareness amongst paid staff/professionals.

• Develop a competent and sustainable workforce across sectors so that people with dementia can have person-centred and dignified care wherever they are being cared for, including care homes.

• Effective treatment and support that enables people with dementia remain as well as possible in care home without the need for emergency hospital admissions.

Page 151: Thames Valley Strategic Clinical Networks A Regional ...

What to do

• Development of new roles to provide enhanced mental health expertise within the existing Care Home Support Service team

• Training in the “Newcastle Model” of dementia in the care home support service

• improve homes’ capacity to care for people with dementia closer to their local communities.

Page 152: Thames Valley Strategic Clinical Networks A Regional ...

Where we are now

• Project group finishes March 2014.

• Recruitment to ECHO MH workers partially completed (final interviews March).

• Training in the model – March 2014

• Protocols completed 2014

• Start date April/May 2014

• Evaluation in 6 & 12 months

Page 153: Thames Valley Strategic Clinical Networks A Regional ...

Care Home In-Reach Team

Hazelwood

Honey End Lane

Tilehurst

Reading

RG30 4EJ

Tel: 01189 605959

Hours of service:

9am-5pm Monday to Friday

(not including bank or public holidays).

Care Home In-Reach Team

Page 154: Thames Valley Strategic Clinical Networks A Regional ...

The Team

Carole Jones– Service Manager Jenny Hall -Team Lead

Wokingham, Newbury and Reading

Physical and Mental Health Practitioners. Anne-Marie Adams, Gurudutt Baboolal, Wendy Hunter, Lizzie Harrison

Caroline Bridger and Ralph Chananda

Medical Team Community Geriatricians Consultant Psychiatrists

Care Home In-Reach Team

Page 155: Thames Valley Strategic Clinical Networks A Regional ...

Vision and Aim

To support the Care Home Staff and raise their knowledge, skills and

confidence.

‘Elderly people with dementia living in care homes should have the same access as everyone else to high standards of service.’

• Prime Ministers challenge on dementia-Objective 11: Living well

with dementia in care homes.

Care Home In-Reach Team

Page 156: Thames Valley Strategic Clinical Networks A Regional ...

Aims • Assist to deliver care for an improved quality of life for people with dementia living in residential and nursing homes.

• Improve the skills of the care home staff, building their confidence and professionalism.

• Improve communication with people with dementia, and involvement of carers. Including planning for End of Life care.

Care Home In-Reach Team

Page 157: Thames Valley Strategic Clinical Networks A Regional ...

Service Outcomes….

• Review of the mental and physical health of people with dementia.

• End of Life Care.

• Reduction in number of admissions to hospital.

• Antipsychotic medication reviews.

• Improved quality of life for residents.

Care Home In-Reach Team

Page 158: Thames Valley Strategic Clinical Networks A Regional ...

Our Criteria:

1. Care homes within the four West of Berkshire CCGs who agree to work with the team

2. Residents in these care homes with a diagnosis of dementia. 3. Residents in these care home where dementia is suspected but not

formally diagnosed

Exclusions:

1. Residents without a diagnosis of dementia, however if dementia is suspected the team will assess and advise accordingly.

2. No individual patient referrals will be accepted

Care Home In-Reach Team

Page 159: Thames Valley Strategic Clinical Networks A Regional ...

Story so far…. • The team has worked with approximately 12 care homes in the last 7 months each of

which is at a different stage of involvement.

• Actively working with care home managers and staff to address concerns or areas as identified by their CQC report/Business plans.

• Joint working with the discharge team at RBH collating admission data from care homes to the RBH and where appropriate conducting case reviews to check on whether admission was appropriate.

• Met with Commissioning support, Social Services and other Old Age care services looking at ways of working alongside them.

• Forged links with the Berkshire Care Home association to facilitate better relationships and working practices between the care homes and Statutory services (NHS).

Care Home In-Reach Team

Page 160: Thames Valley Strategic Clinical Networks A Regional ...

Within the homes

• Issues identified vary in individual homes but there we have identified some common themes. • Organisational/management issues.

• Staff Training and Education (including confidence and professionalism).

• Care Home links and relationship with GP practice and Statutory services (NHS and Social services).

• Formal in informal teaching, supervision/modelling with regards to: • Mental Capacity Act

• DOLS

• End Of life Care

• Dementia awareness.

• Challenging behaviours.

• Quality of life and occupation/activity

Care Home In-Reach Team

Page 161: Thames Valley Strategic Clinical Networks A Regional ...

Challenges…… • Care homes are Private businesses and as a result its not

just with the manager we are attempting to engage but with an organisation.

• As a new service there appears to be some apprehension or reluctance to engage with us.

• It takes time to develop trusting relationships with managers and staff. Effectiveness is very dependent on these relationships. Therefore proving our effectiveness in the short term is difficult.

• Relationships between management and staff has been identified as potential barrier to initiating change

Care Home In-Reach Team

Page 162: Thames Valley Strategic Clinical Networks A Regional ...

Any Questions???

Care Home In-Reach Team