Thailand ICT Policy and e-Government...
Transcript of Thailand ICT Policy and e-Government...
1
ThailandThailand’’s s
ee--GovernmentGovernmentBy
Jirapon Tubtimhin
e-Government Project Manager
www.egov.thaigov.netmanager@manager@ egovegov..thaigovthaigov.net.net
National Electronics and Computer Technology Center (NECTEC)National Science and Technology Development Agency (NSTDA)
Ministry of Science Technology and Environment
Dec 6, 2001 Austrade, Australian Embassy 2 / 66
ContentsContents
National IT Policy : Past to Present
Current Development of IT
e-Government Status
e-Government Project in Foreign
Country
Thailand e-Government Project
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National IT Policy: Past to Present
(NITC, IT 2000, IT 2010)
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National IT Committee (NITC)National IT Committee (NITC)
Founded in March 1992Chaired by the Prime MinisterComprised of Ministers, Permanent Secretaries, High-level Officers from both Public and Private SectorNECTEC is NITC Secretariat
http://www.nitc.go.th
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IT 2000 (three pillars)IT 2000 (three pillars)
The first Thailand National IT Policy: IT 2000 was endorsed by the Cabinet in 1996
GOODGOVERNANCE
IT2000IT2000 - National IT PolicySustainable economic
power in Southeast Asia
NATIONALINFORMATION
INFRASTRUCTURE
HUMANRESOURCE
Social equity and Prosperity
Environmental-friendly society
ITIT--ENABLED THAILANDENABLED THAILAND
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Pilot Projects Pilot Projects initiated and implemented initiated and implemented
by NITC to materialize the goal of by NITC to materialize the goal of each Pillar of IT 2000each Pillar of IT 2000
SchoolNet: a national schoolinformatization action programGINet: Development of Government Information NetworkIT Laws: Development of legal infrastructure to support the application of IT in the country
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e-So
ciet
yIT For KBEIT For KBE
e-Ed
uca
tion
e-In
dust
ry
e-C
omm
erce
e-G
over
nm
ent
Human
Information Infrastructure and Industry
Innovation
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IT2010 DimensionsIT2010 Dimensions
IT2010 flagships:eSocietyeEducationeGovernment eCommerceeIndustry
IT2010 cross-cutting infrastructure:
InnovationHuman ResourcesInformation Infrastructure and IT industry
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IT IT 20102010’’ss Specific GoalsSpecific GoalsThree specific goals based on Technological
and Social Indicators
Move from “Dynamic Adopters Group” to “Potential Leader Group” by 2010(classified in “Technological Achievement Index” of UNDP)
Increase proportion of “Knowledge Workers” from 12% (in 2001) to 30% by 2010
Increase the share of “Knowledge-Based Industries” to 50% by 2010(within the overall economy)
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Development of IT Master PlanDevelopment of IT Master Plan
IT 2010 was approved as IT Policy
Framework by NITC,
This Framework is now submitting to the
Cabinet for approval.
National ICT Master Plan should be ready
by the first quarter of 2002.
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Timeline for IT2010 and the Timeline for IT2010 and the fivefive--year National ICT Master Planyear National ICT Master Plan
96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 1139 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54
IT2000 (1996-2000)
IT2010 Policy (2001-2010)
National ICT Master Plan2001-2006
Ninth National Economic and Social Development
Plan 2001-2006
Year
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eThailandeThailand = new implementation = new implementation mechanism of ICT Master Planmechanism of ICT Master Plan
eThailandeThailand version 2.0version 2.0
eSociety eEducation eGovernment eCommerce eIndustry
IT2010
eSociety
Information Infrastructure
eGovernment eCommerce Liberalization
eThailand
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ICT Development ProgramICT Development Programfor 2001for 2001--20062006
Source: NITC Meeting presentation June 11, 2001Source: NITC Meeting presentation June 11, 2001
Economy SocietySociety
Quantity QualityQuality
Telecommunication Infrastructure
Science and Technology Development
Information Development
e-Commerceincluding industry/
services/agriculture/and tourism
e-Educationincluding Environmente-Government
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Current Development of IT
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NewNew EconomyEconomySignificant Productivity GainsHigh VolatilityHigh Rate of Innovation in Corporate Structure & Business ModelsRelations between Components of Civil Society (Government, Business, Non-Profit Organizations)Role of Information & Knowledge in Wealth & Employment Creation
Source : G8
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Indicators for moving to New Indicators for moving to New Economy Economy
Issue:Telecom monopolyTelephone availability
Internet business underrestricted growth
E-Commerce Legality
Low cost internet access(approx. US$ 0.40/hr)
Free internet for schools
Free commercial internetDigital Divide
What used to be:by CAT and TOTland line 12.5 lines/100mobile 4.4 lines/100
30% of CAT golden sharesin every ISP
no explicitly supportinglawshard to find
available for 3,259 schools
does not existso much
Will become:ended since March 2000more available with largepercentage as mobile phonepenetration is increasing rapidlyCAT is currently selecting acommittee to oversee the processto end this golden shareelectronic transaction will besupported by new actsavailable nationwide with localcall access(now about US$ 0.14/hr)available to 5000 schools by 2002(all secondary/many primary)a possible scenariodrafting of universal access lawto narrow the gap
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Indicators for moving to Indicators for moving to New Economy New Economy ((contcont’’dd))
Issue:Computer in schools
Price of PC
Price of mobile phone
Thai software industry
Election Frauds
Corporate GoodGovernanceGovernment GoodGovernance
What used to be:available but unusable atmany schoolsunaffordable by many, butwas lowered due to ITA-1
high for both handsets andair timesmall, scattered, weak
went unstopped
did not receive much attention
not many ministries have websites to provide information
Will become:will be put in to use with some ofthe schools connected to SchoolNet13 local manufacturers and the lowprice PC project by NECTEC is currently promoting the low price PClowered due to competition fromPCT and new mobile operator (TOT)they are now supported by SoftwarePark project. New opportunitiesopened by e-commerce, applicationservice provider marketsstopped with legal actions taken bythe election committeenow become a major issue for allorganizationscitizen will be able to access serviceand interact with Govt. via internet
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IT Project of HRH Princess Maha Chakri SirindhornIT for educationIT for Disable PersonsIT for the Sick ChildrenIT for Cultural Information DisseminationComputer Teaching for In-Mates
IT LawsElectronics Transaction Bill
Electronic Transaction ActElectronic Signature Act
Information Infrastructure BillData Protection BillComputer Crime BillElectronic Funds Transfer law
Current IT ProjectsCurrent IT Projects
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Electronic Commerce InitiativesPrepare human resources for the business, industry and SMEsOrganize training coursesInternet Information Research provides reports on internet status
Internet PolicyInternet users and usage characteristicsStandard for Thai domain nameInappropriate use and security of Internet
Government CIO/CEO ProgramTwo-week training courses for CIOsHalf-day training courses for CEOs
Current IT Projects Current IT Projects ((contcont’’dd))
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Government Information Network (GINet)Handle data traffic between Headquarters (government agencies in Bangkok) and their branches in Bangkok and other provincesDirectory service to all government agenciesSecure electronic mail
SchoolNet Expansion ProgramAccessible from anywhere without long-distance call chargeFree of access charge for members of SchoolNetReach the target of 5,000 schools by 2002SchoolNet Content creation and promotion campaign
Current IT Projects Current IT Projects ((contcont’’dd))
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Software Park ThailandFacility and technology infrastructure supportProfessional training and technology transferBusiness development/funding co-ordinationMarketing and public relations
Telecom ResearchR&D project on wireless local loop3G mobile phones, Computer-telephone integration and call center
Low-cost PC 13 local manufacturers is promoting the low cost PC; 19,900 Baht
MicroelectronicsEstablishment of Thailand Microelectronic Center
Current IT Projects Current IT Projects ((contcont’’dd))
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ee--Government StatusGovernment Status
• Japan • Malaysia• Singapore
• Developed Country
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ee--Government in Government in Developed CountryDeveloped Country
All electronics services from Government on 2005
Canada
France
Singapore
Japan
England
U.S.A
Australia
Finland
Internet Services from key public agency on 2001
Online Services from key public agency on 2004
Electronic Form on 2001
Electronic Public Agencies Services on 2000
Electronic Counter Services on 2001
Electronic Filing on 2003
Data Access and Services via Electronic Media on 2003
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JAPANJAPANee--GovernmentGovernment
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JAPANJAPAN Electronic GovernmentElectronic Government
There is no(official seal / signature).(paper).(holiday).(division/section).(boundary of cities).(public office, city hall).
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Seamless Public administrationSeamless Public administrationby Information technologyby Information technology
Paper based documentation ==> multi-media==>media free ==>inter-ministerial electronic document exchange
specified office hour ==>24 hour service “non-stop-service”
designated place for specified service / designated administrative area ==> any place/any office for any service ==> virtual public office ==> cyber-government
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Specified service ==> access point for manytypes of services ==> one-stop-service
public service at city halls ==> at home / offices
vertical hierarchy ==> horizontal flat organization
regulation ==> de-regulation / privatization / outsourcing
Seamless Public administrationSeamless Public administrationby Information technology (by Information technology (contcont’’dd))
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Indicators of Electronic Indicators of Electronic GovernmentGovernment
interface between computerization of public & private sector
the benefit for people
obstacles for social / economic activities
the benefit for public administration itself
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Three Pillars ofThree Pillars ofee--Government in JapanGovernment in Japan
e-filinge-delivering of gov Doce-office work
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EE--filing filing application, notification and reportingapplication, notification and reporting
• Electronic filing should be available (10,541 types of filing)
by FY 2001 for 4% of all the procedures
by FY 2002 for 50% of all the procedures
by FY 2003 for 98% of all the procedures
• Infrastructure for electronic filings with GPKI(Government Public Key Infrastructure) to be fully operational by FY 2002
• Electronic tax declaration and payment to be
available from January 2004
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The Japanese e-Government portal:launched in April 2001
It will be a one-stop access gateway for online services by FY 2003
Delivery of administrative informationDelivery of administrative informationon Electronic Mediaon Electronic Media
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The Japanese e-Government portal
People, Company
InternetInternet
• Information on administrative documents
• Information on homepages•Information on white papers, reports, etc.
• Information on application and reporting procedures• Application form, etc.
•Government database information such as laws, geographic information, etc.
•General information including addresses, contact points, etc.• Link to homepages of central and local governments
A search function for information of all ministriesA search function for information of all ministries
Integrated Clearing House System
Administrative Document Management system
Administrative Service System
To become a oneTo become a one--stop access gateway for the electronic filingsstop access gateway for the electronic filingsbyby FY2003FY2003
Portal Portal SiteSite
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MALAYSIAMALAYSIA ee--GovernmentGovernment
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Government to Citizens/ Business
• Easy access • New class of quality services• Multi-channel service delivery
Intra Agency• Business process
improvements• Human resource
development
Inter Agency• Smooth information flow • Best practice database • Enhanced capability for
information analysis
STANDARDS SECURITY
LEGISLATION
VISION:To transform
service delivery through the
use of IT and multimedia
Electronic Government Electronic Government -- OverviewOverview
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MSC
6. BorderlessMarketingCenter
Chinese
Bahasa
English
Japanese
5. WorldwideManufacturingWeb
3. R&D Cluster
2020
4. ElectronicGovernment
Seven Flagship Applications Of MSCSeven Flagship Applications Of MSC
Connection
Optical
Magnetic
Contact Contactless
2. MultipurposeSmart Card
E-Commerce
7. Telehealth
SmartSmartSchoolsSchools
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Electronic Government Pilot ProjectsElectronic Government Pilot Projects
Inter-AgencyIntra-Agency• Project Monitoring
System (PMS)
• Human ResourceManagement Info System (HRMIS)
• E Services
• Electronic Procurement
• Electronic LabourExchange (ELX)
Public/Business to Government
• Generic OfficeEnvironment (GOE)
VISION
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• This project aims to give the public easier access when transacting with the Government and utility companies
• Comprises of Driver & Vehicle Registration and Licensing, Summons, Utility Payments and Ministry of Health Information
• Includes the renewal of licenses and electricity bill payment through kiosks in shopping malls or PCs at home
EE--ServicesServices
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Driver& Vehicle Registration, Licensing and Summons Services (including Test Scheduling & Test Taking)
Tenaga NasionalBerhad (TNB)
Utility Bill Payment
Telekom MalaysiaBerhad (TM)
Utility Bill Payment
Ministry of Health (MOH)Road & Transport Dept. (JPJ)
Electronic Delivery of Driver& Vehicle Registration, Licensing
and Summons Services, Utility Payments, Ministry of Health On-
Line Information
MOH On-line Information
EE--ServicesServices
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Filing of tax returns
ElectronicElectronicGovernmentGovernment
Registrationfor school
Death Certificate
Issuance of home-building license& CF
Transaction ofSOCSO & Pensionpayments
Registrationof birth
Issuance ofID card
Issuance of driver’s licens
Registration ofmarriage
SijilNikah
EE--Services Services –– Other Potential ServicesOther Potential Services
TelephoneTelephone
KioskKiosk
InternetInternet
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SINGAPORESINGAPOREee--GovernmentGovernment
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eGovteGovtVISIONVISION
To be a leading e-Government to better serve the nation
in the Digital Economy
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EE--Govt Strategic FrameworkGovt Strategic Framework
Governmentto
Citizens(G2C)
Government to
Businesses(G2B)
Government to
Employees(G2E)
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EE--Govt Strategic FrameworkGovt Strategic Framework
ICT EDU Seminars, CIO workshops
KM Experimentation Prog.
eCitizenCentre
ACE
G-E Portal
Facilitated Access
Govt Data Centre
PS-Online Infra.
GeBIZ
G-B Portal
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WHERE WE ARE NOWWHERE WE ARE NOW
eCitizen Centre
A first-stop, Government e-service portal
Launched in May 99
11 Towns
Over 330 e-services
A life journey concept
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Examples of Examples of eServices eServices eServices:
Renewal of Driver’s LicenceOnline booking of Sports FacilitiesBooking of Marriage Registration DateOpen COE biddingImmediate Future
Renewal of Road Tax by IndividualsApplication for Employment Pass
Service Packages:Start a BusinessOne-Stop Public Entertainment Licensing CentreSearch for JobsGet MarriedBuying a property
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eCitizeneCitizen CENTRE CENTRE REVAMPREVAMP
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WHERE WE ARE NOWWHERE WE ARE NOW
GeBiz (Government Electronic Business Centre) - implemented
Dec 2000
An integrated, end-to-end, web-based system for online procurement &
revenue tender activities
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Business Town
WHERE WE ARE NOWWHERE WE ARE NOW
A full suite of integrated information & services
Presentation in terms of a
business life cycle
10-step guide for budding
entrepreneur
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WHERE WE ARE NOWWHERE WE ARE NOW
Enabling Systems
G2E Portal
Anywhere Computing
Environment
Infocomm Education Program
Knowledge Management
Experimentation Program
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URL'sURL'sSingapore
www.egov.gov.sgwww.ec.gov.sgwww.ecitizen.gov.sgwww.ida.go.sg
Malaysiawww.mdc.com.mywww.mampu.gov.mywww.epu.jpm.my
Japan• www.kantei.go.jp/foreign/index-e.html• clearing.e-gov.go.jp/cgi-bin/HpSchSearch.cgi?LANG=1
(English)
• www.e-gov.go.jp (Japanese)
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Thailand e-Government Project
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Roadmap to Thailand eRoadmap to Thailand e--GovernmentGovernment
1996 1997 1998 1999 2000 2001 2002 2003…
GITS (Government IT Services)
Software Park Thailand
e-ASEAN
e-Thailand
e-Government
ThaiSarn
SchoolNet
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It is the e-ASEAN Initiative as committed by The Royal Thai Government.e-Thailand functional components:
• e-Society• e-Government• International Trade Policy• Liberalization• e-Commerce Facilitation• Information Infrastructure
The The ee--Thailand InitiativeThailand Initiative
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e-ASEAN initiative & e-Thailande-ASEAN initiative & e-Thailand
e-Societye-Society
E-C FacilitationE-C Facilitation
e-Governmente-Government
LiberalizationLiberalization
Information InfrastructureInformation
Infrastructure
e-Parliament e-Audit
National ID Card
Gov. common information infrastructure
e-Revenue e-Investment & Industry
Government Certification Authority
The The ee--Thailand InitiativeThailand Initiative
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ee--Government ProjectGovernment Project(A Multi(A Multi--Agency Project)Agency Project)
NECTEC -- Core Implementing/coordinating AgencyBank of Thailand -- Project Sponsor (Governor) and contributor of some project team members.CEOs of key related public agencies -- Co-Sponsors, and contributor of some project team members.
Office of the Civil Service commissionBureau of BudgetNational Economic and Social Development BoardOffice of the Prime Minister
Project Duration -- March 2001 - March 2003
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Project ScopeProject ScopeTo coordinate, facilitate and drive for the following achievements/provisions:
Master Plan, Action Plan, and Strategic Framework for implementing the e-Government programElectronic services in public agenciesImplementation of key pilot projects
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Project ScopeProject Scope (cont(cont’’d)d)
Suggestions and Practical Guidelines for reorganization and reengineering of the new services. Standards, Guidelines and Manuals for public agencies in implementing the e-Government program
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The main tracks ofThe main tracks ofee--Government ServicesGovernment Services
Four main tracks of electronic services in the public agencies:
Track 1: Online Information Services:(G2G) (G2C) (G2B)
Track 2: Simple Transaction Services:(G2C) (G2B)
Track 3: Payment Gateway: (B2G) (C2G)(Electronic Funds Transfer)
Track 4: e-Procurement: (G2B)
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Pilot ProjectsPilot ProjectsTrack 1. Online Information Services:
(G2G) (G2C) (G2B)Online Financial Information (Implemented by Bank of Thailand)
Online Information for Investment and IndustrialLinkages (e-Investment & Industry)(Implemented by Office of the Board of Investment)
National Statistical Information (e-NSO)(Implemented by National Statistical Office)
e-Parliament (Implemented by the Secretariat of the House of
Representatives)
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Pilot Projects Pilot Projects (cont(cont’’d)d)
Track 2. Simple Transaction Services:(G2C) (G2B)
Online Company Registration(Implemented by Dept. of Commercial
Registration)
Electronic-Counter Service(Implemented by Communications Authority of
Thailand)
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Pilot Projects Pilot Projects (cont(cont’’d)d)
Track 3. Payment Gateway: (B2G) (C2G)Secure funds transfer methods to Government treasury
• Payment of VAT return,• Income Tax filing,
•Key Agency• Revenue Department
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Pilot Projects Pilot Projects (cont(cont’’d)d)
Track 4. e-Procurement: (G2B)• Provision of online information on
procurements by public agencies• Government participating in the e-
Commerce activities (including auctions, reverse auctions, market exchanges)
•Key Agency• Office of the Prime Minister• Office of the Auditor General
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Thank you for Thank you for your attention.your attention.
www.www.egovegov..thaigovthaigov.net .net manager@manager@ egovegov..thaigovthaigov.net.net