· Thai Lion Air reserves the right to cancel bookings which passengers did not pay deposit or...

Malindo Corporate Travel Program

• Platinum– Estimate Sales Rp 1,000,000,000/Annum

– Ticket Discount up to 10%

• Gold– Estimate Sales Rp 500,000,000/Annum


• Executive– Estimate Sales Rp 250,000,000/Annum


Connectivity

TO/FROM KUALA LUMPUR

CGK (5X Daily)

OD 0320 KULCGK 7:30 8:35 1234567 OD 0316 KULCGK 11:25 12:30 1234567 OD 0318 KULCGK 20:30 21:35 1234567

OD 0319 CGKKUL 9:35 12:35 1234567 OD 0315 CGKKUL 13:10 16:10 1234567 OD 0317 CGKKUL 6:00 9:05 1234567

OD9111 KULCGK 18:25 19:25 1234567 OD9116 KULCGK 6:00 7:00 1234567

OD9110 CGKKUL 14:35 17:35 1234567 OD9117 CGKKUL 19:00 22:10 1234567

DPS (5X Daily)

OD 0324 KULDPS 7:40 10:45 1234567 OD 0306 KULDPS 9:15 12:15 1234567 OD 0308 KULDPS 16:55 20:00 1234567

OD 0325 DPSKUL 11:35 14:35 1234567 OD 0305 DPSKUL 13:05 16:05 1234567 OD 0307 DPSKUL 20:50 23:50 1234567

OD157 KULDPS 18:05 21:10 1234567 OD9115 KULDPS 16:35 19:40 1234567

OD158 DPSKUL 12:45 15:45 1234567 OD9114 DPSKUL 23:10 02:10 +1 1234567

MES (2X Daily)

OD 0322 KULKNO 20:15 20:15 1234567 OD9113 KULKNO 6:40 6:40 1234567

OD 0323 KNOKUL 7:10 9:10 1234567 OD9112 KNOKUL 17:55 19:55 1234567

BDO (2X Daily)

OD 0312 KULBDO 8:10 9:20 1234567 OD 0302 KULBDO 12:10 13:20 1234567

OD 0313 BDOKUL 10:10 13:20 1234567 OD 0301 BDOKUL 14:10 17:20 1234567

Connectivity

DPS-KUL CGK-KUL KNO-KUL BDO-KUL

Routes exDPS exDest Routes exCGK exDest Routes exKNO exDest Routes exBDO exDest

PEN 1:05 1:40 HKG 1:10 1:20 HKG 1:05 1:05 KTM 1:00 3:50

KBR 1:40 7:15 MYY 1:10 1:20 SIN 1:20 2:15 BKI 1:00 2:50

LHE 1:45 2:55 CNX 1:35 3:00 CNX 1:30 2:45 DEL 1:00 2:10

BKI 2:05 2:05 SGN 1:35 1:05 KCH 2:40 4:05 PER 1:25 4:55

DEL 2:05 3:20 HKT 1:55 2:05 BKI 2:50 2:20 SIN 1:50 1:00

KTM 2:05 5:00 SIN 2:20 2:30 LGK 3:00 1:40 ATQ 2:00 4:10

PER 2:30 2:05 ATQ 2:30 3:40 PEN 4:10 3:35 BOM 2:40 1:20

KCH 2:45 2:55 JHB 2:40 2:40 MYY 4:50 1:05 DAC 3:00 1:30

SIN 3:35 3:35 LGK 2:50 1:55 SGN 5:15 6:50 TRV 3:30 2:30

BOM 3:45 2:30 DMK 3:10 5:30 HKT 5:35 1:50 PEN 3:50 1:05

DAC 4:05 2:40 DEL 3:50 1:40 JHB 6:20 2:25 COK 3:55 1:50

TRV 4:35 3:40 PEN 4:20 3:50 DMK 6:50 5:15 TRZ 4:10 2:25

COK 5:00 3:00 COK 4:45 1:20 KBR 4:25 2:30

TRZ 5:15 3:35 KBR 4:55 1:50 LHE 4:30 1:45

CMB 6:20 2:35 LHE 5:00 1:15 CMB 5:15 1:25

DMK 7:15 1:55 TRZ 5:00 1:55

BKI 5:20 2:10

KTM 5:20 3:20

PER 5:45 4:15

KCH 6:00 4:20

CMB 6:05 4:45

BOM 7:00 4:40

DAC 7:20 1:00

TRV 7:50 2:00

New Route

Eff Date Dis Date Freq Flt DesgOperating Flt Desg

DeptArp

Arvl Arp

Dept Time

Arrv Time

Acft Type

Remarks

20-Dec-1724-Oct-

18..3…7

OD:9100

ID 7168 BKI CGK 6:00 7:55 A320

20-Dec-1724-Oct-

18..3...7

OD:9101

ID 7169 CGK BKI 1:00 5:00 A320

1 OD9106V 20DEC W CGKDPS MM1 1055 1355 /E /OPERATED BY BATIK AIR /ID 6512V/

2 OD9108V 20DEC W CGKDPS MM1 1650 1940 /E /OPERATED BY BATIK AIR /ID 6516V/

3 OD9107V 21DEC Q DPSCGK MM1 1650 1740 /E /OPERATED BY BATIK AIR /ID 6513V/

4 OD9109V 21DEC Q DPSCGK MM1 2030 2125 /E /OPERATED BY BATIK AIR /ID 6515V/

Group Bookings

Any Request?

• Email to [email protected] cc. [email protected]

• Mobile +62 816 1461663

Within 24 -48 hours:

• You’ll receive fares quotation (valid for 04 days) with all Terms & Conditions

• Deposit to be made immediately for the PNR to be confirmed

General TnC:

• Minimum 10 pax

• Deposit 20% of total fare amount

• Full Payment – 21 days before departure

mailto:[email protected]


Benefits to Agents

Travel Agents

Commission 5%

Attractive Lead-In Pricing

Thru-Fares Interline Partners

Connectivity

Term and Conditions of Group Bookings

1. Definition of Group Bookings

1.1 The reservation of group bookings made up minimum 10 passengers for 1 PNR (Personal

Name Record) and they are all arriving on approximately the same dates.

2. Group Booking Fare Rate

2.1 All fares include VAT and airport tax.

2.2 The fare rate is depends on providing seats in each flight and can be used for travelling during

flight time schedule and long weekend or public holiday period.

3. Reservation

3.1 The reservation can be made via group bookings call center (+66)2-529-9977 on Monday-

Friday at 08.30-17.30 include public holiday period but except weekend period.

3.2 The reservation can be made via email [email protected] on Monday-Friday at

08.30-17.30 exclude weekend and public holiday.

3.3 The reservation can be made via Thai Lion Air website www.lionairthai.com you can assign

the number of passengers, departure date and flight through this channel which available 24 hr. The

system will conduct the price as your assign on website on Monday-Friday at 08.30-17.30 include public

holiday period but except weekend.

4. Payment

4.1 Passengers will need to pay the deposit almost 50% for Domestic route and 30% for

International route of ticket price or full payment within 3 days from the first day of bookings

confirmation includes weekend and public holiday. Thai Lion Air will notify the price, date and time of

payment to passengers after confirmation through email. The payment process Thai Lion Air reserved the

right of the transaction channel to airline account only; the payment process cannot be complete with

cheque or credit card.

4.2 The payment of remaining passenger can be paid out before travel date for 10 days on

Monday-Friday at 08.30-17.30. Thai Lion Air reserved the rights which not include weekend and long ho

4.3 Documents confirmation of deposit payment or full payment send back to group bookings

email [email protected]. Please be inform that the documents should be clear and consist of

slip payment or internet slip payment by identify of group name, PNR and obviously phone number.

4.4 In order the passenger is late payment; Thai Lion Air reserved the right of booking

cancellation within 16.00 of payment due date.


http://www.lionairthai.com/


5. Account Number

Group Booking THB from all agents except Singapore, Indonesia

Company Name Thai Lion Mentari Co.,Ltd

Bank Name CIMB Thai

Bank Address Song Prabha

Account No. 7005649803

Swift Code UBOBTHBK

Company Name Thai Lion Mentari Co.,Ltd

Bank Name Kasikorn

Bank Address Sanambin Don Mueang

Account No. 883-2-00618-2

Swift Code KASITHBK

Group Booking SGD from agents in Singapore

Company Name Thai Lion Mentari Co., Ltd.

Bank Name DBS Bank Ltd

Bank Address MBFC Branch

Account No. 003-934595-0

Swift Code DBSSSGSG

Group Booking IDR from agents in Indonesia

Company Name Thai Lion Mentari Co., Ltd.

Bank Name Bank Mandiri

Bank Address Suryopranoto Branch

Account No. 121-00-67788962

Swift Code BMRIIDJA

6. Summit passenger name of Group Bookings

6.1 Passengers need to summit name along with name check and confirm passengers name list to

group bookings email [email protected] at least 10 days before travel date. Thai Lion Air

reserved the rights exclude weekend and long holiday period.

7. Issued ticket processes of Group Bookings

7.1 Thai Lion Air will operate the issued processes of group bookings 10 days before travel date

after full payment with completely name list of passengers. According to issued ticket processes Thai Lion

Air reserved the right exclude weekend and public holiday.

8. The cancellation and refundable

8.1 (The ticketing implemented still on issuing process)

8.1.1 Ticket cancellation, Thai Lion Air reserves the right to seize deposits or full payment

when passengers cancel.

8.1.2 Ticket cancellation when passengers dispute the conditions. Thai Lion Air reserves the

right to cancel bookings which passengers did not pay deposit or full payment on due date.

8.1.3 Ticket cancellation by passengers which cannot summit passengers name list on due

date. Thai Lion Air reserves the right to seize of deposit or full payment from passengers who paid out.

8.2 (The ticket was successfully processed)

8.2.1 Only airport Tax (TS) is refundable.

8.2.2 Passenger can refund within 90 Days from travelling date.

8.3 The cancellation by airline. The airline reserves the right to refund follow Thai Lion Air terms

and conditions.

9. Itinerary modification

9.1 Name correction on inactivate issue ticket process

9.1.1 In order of inactivate issue ticket process, passengers can edit name and send email to

[email protected] on Monday-Friday at 08.30-17.30 except weekend and public holidays.

9.2 Name correction on activate issue ticket process.

9.2.1 Thai Lion Air reserves the right not allow to edit name after issued ticket or after

passenger send email to confirm name list.



9.2.2 In terms of ticket was issued and found out that title name, last name and family name

are incorrect not exceed 3 digits. Passengers can send correct name request with change fee 750 baht

per passengers per transaction. The correction request made by call center (+66)2 529-9977 on Monday-

Friday at 08.30-17.30 and (+66)2 529-9999 (available everyday 24 hours), for 4 hours before flight

departure time except the errors made by the airline. The airline will correct name without fee was

mentioned above.

9.3 Flight date and time modification

9.3.1 Flight date and time modification term of inactivate issue ticket process

9.3.1.1 The airline reserves the right not allows to change any itinerary in term of

inactivate issue ticket process.

9.3.2 Flight date and time modification term of activate issue ticket process

9.3.2.1 The airline reserves the right allow to change the itinerary via group bookings call

center (+66)2 529-9977 on Monday-Friday at 08.30-17.30 and (+66)2 529-9999 available everyday 24

hours, with change fee 750 baht and different fare (if any) per passenger per transaction.

10. Reducing number of passengers

10.1 Reducing number of passengers in term of inactivate issue ticket process

10.1.1 The reducing number of group bookings is not less than minimum (10 Passengers) that

was mentioned in the conditions. Passengers should be prior notice before payment. The airline reserves

the right not allows to change passenger name.

10.1.1.1 In case of have not paid deposit, passengers should prior notice to staff before

due date.

10.1.1.2 In case of paid deposit but full payment incomplete, passenger should prior notice

to staff before due date of remaining. Thai Lion Air will collect money follow the actual passengers.

10.1.1.3 In case of paid deposit but full payment incomplete, Thai Lion Air reserved the

right to seize the deposit and cannot combine with the remaining.

10.1.1.4 In case of paid full payment, Thai Lion Air reserved the right to seize the full

payment for passenger who not travel.

10.2 Reducing number of passengers in term of activate issue ticket process

10.2.1 The airline reserves the right not allows to reduce number of passengers after issued

ticket.

11. Receipt and Tax invoice of Group Bookings

11.1 Passengers can be made receipts and tax invoice by send information about name, address

and taxpayer Identification Number in English version to [email protected] .

12. Additional Service of Group Bookings

12.1 Seat Selection

12.1.1 Group Booking cannot check-on online, Passenger will be assign seat at the airport.

12.1.2 The Lion Seat service can be made after issued ticket via ticket sales counter, for 45

minutes before departure time or call center (+66)2 529-9977 on Monday-Friday at 08.30-17.30 and

(+66)2 529-9999 available everyday 24 hours), for 4 hours before flight departure time

12.2 The Baggage Allowance for passenger (Infant is not entitled)

We allow carry-on 7 kg (1 piece / passenger) and sport equipment 15 kg (1 piece / passenger) for all

route.

12.2.1 Baggage Allowance Domestic is 10 kg (1 piece / passenger).

12.2.2 Baggage allowance International is 20 kg (2 pieces / passenger).

12.2.3 Pre-paid baggage allowance can be made via group booking before issue ticket. If ticket

were issued can be made via ticket sales counter, call center (+66)2 529-9977 on Monday-Friday at

08.30-17.30 and (+66)2 529-9999 (available everyday 24 hours) for 4 hours before flight departure time.

12.2.4 Passenger can purchase Lion Baggage with the same excess baggage weights for all

passengers in the PNR booking. If individual passenger in PNR of group booking would like to purchase

Lion Baggage by their own, passenger can purchase via call center (+662-529-9999).


12.3.1 Lion meal can be made via group booking before issue ticket. If ticket were issued can be

made via ticket sales counter, call center (+66)2 529-9977 on Monday-Friday at 08.30-17.30 and (+66)2

529-9999 (available everyday 24 hours) for 48 hours before flight departure time.

12.3.2 Lion meal with the same menu for all passengers in the PNR booking. If individual

passenger in PNR of group booking would like to purchase Lion meal by their own, passenger can

purchase via call center (+662-529-9999) for 48 hours before flight departure time.

12.4 The additional service can be made after issued ticket via ticket sales counter or call center

(+66)2 529-9977 on Monday-Friday at 08.30-17.30 and (+66)2 529-9999 available everyday 24 hours).

Passengers must proceed full payment of addition services via group booking at least 10 days

before travel date exclude weekend and long holiday period. In case of paid partial or full payment, Thai

Lion Air reserved the right to seize the payment for passenger who not travel and cannot combine with

the remaining of ticket fare.

13. Infants reservation of Group Bookings

13.1 Infants reservation can be made after issued ticket via call center (+66)2 529-9977 on

Monday-Friday at 08.30-17.30 and (+66)2 529-9999 (everyday 24 hours), for 4 hours before flight

departure time.

14. Any other which not mentioned above, the airline reserved the rights to follow Thai Lion

Air term and conditions.

A. Reservation

1. Group size: Minimum 10 passengers.

2. Airfares Quotation:

2.1 Fare quoted is based on seat availability during time of request, and only applicable for four (4) working days.

2.2 Airfare and booking class may vary at the time of reservation.

3. Re-Routing: Not permited.

4. Namelist / Ticketing: Namelist must be submitted 07 days before departure.

5. Penalties/changes

5.1 Name change

i. Before Ticketing: Permited

ii. After Ticketing :

a. Beyond 48 hours before departure: One passenger name change is allowed

without penalty. Subsequent changes is allowed with penalty IDR 300,000 per passenger.

b. Within 48 hours: Not Permited.

5.2 Flight Change (for inbound flights only)

Permitted with penalty IDR 300,000 per passenger & fare difference.

6. Cancellation: Refund not permited.

7. Materialization rate: Must utilise 80% (peak season) or 75% (lean season) from the total group size per PNR/Booking.

B. Payment information

1. Deposit

1.1 Beyond 01 month before departure: Deposit 20% of the total fare amount is required within 4 days

from request confirmation

1.2 Within 01 month: Full payment is required upon confirmation and seats will be blocked accordingly.

2. Full payment: Full payment is to be made 21 days before travelling date.

All payment must be made through following account detail:-

:

Bank : MANDIRI

Account No :

The bank in slip should be scanned and emailed to [email protected] and copy [email protected]

General Rules

Account Name MALINDO AIRWAYS SDN BHD

1210066777867

1confidential | ©2015 Sabre GLBL Inc. All rights reserved.

C O N F I D E N T I A L

MALINDO AIR WORKFLOW

SILVIOLLEN (SILVI)

CUSTOMER SERVICE

Mei 09, 2018


➢FARE QUOTE

➢PNR AND PRICING

➢TICKETING

➢MISCELLANEOUS

MALINDO AIR WORKFLOW


FARE QUOTE


FARE QUOTE DISPLAY

FQCGKKUL12SEP-OD (#AC*CORPCODE)


RULE CATEGORY DISPLAY

RD12*M


SPECIFIC RULE DISPLAY

RD12*5


SPECIFIC RULE DISPLAY

RD12*16


PNR & PRICING


Step Booking

P • Phone field

R • Receive from field

I • Itinerary field

N • Name field

T • Time limit request field


PNR DISPLAY


AUTOPRICE

WPAOD

PQ<< TO SAVE PRICING


PNR PRICING DISPLAY

*PQ


TICKET ISSUANCE

W‡PQ1N1‡AOD‡FAGT‡KP5‡DPE«

5% commision for all

fares, pax type &

direction

Stock Ticket 30 per agent (W/TLM*PCC)


MISCELLANEOUS

➢ Not allowed for Revalidation

➢ Not allowed for Rerouting

➢ Check fare rule for penalty fee. If acceptable, collect

additional charge under tax OD (Y/MKT/ID1/P64)

➢ Corname only 3 characters after issued ticket, direct

on OD ([email protected])

➢ For codeshare with Batik, Pricing and issued still

under OD

➢ Refund must be proceed by Manual Refund



MALINDO CONTACT FOR REFUND

EXCEPTION:

➢ Refund due to flight cancellation, past dated ticket refund or

special request such as medical reason refund, it should be raised

to local OD Sales

➢ Not permitted Auto refund through Sabre

( Refund through Refund Application via BSPLink )

Email : [email protected]

cc : [email protected]

[email protected]





THANK YOU

CONTACT

Sabre Helpdesk : 021-27535388

Mobile Phone : 0816920832

( After office hour ) 08121862323

Email : [email protected]

Mon-Fri : 08.00 – 19.00

Sat : 08.30 – 14.30

· Thai Lion Air reserves the right to cancel bookings which passengers did not pay deposit or...

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Transcript of · Thai Lion Air reserves the right to cancel bookings which passengers did not pay deposit or...