Tgtg conference 2015 v1

WELCOMEYour Welcome Reception – Sponsored by Dubai

Tourism

2015 – Global Travel Group

ConferenceCarden Park Hotel & Spa | 8-10

March 2015

Race NightSponsored by



March 2015

Andy Stark

Industry News

A YEAR IN REVIEW

7

MARCH

APRIL

MAY

JULY

AUGUST

STATISTICS

• Office for National Statistics

reports that customers booking a

package holiday increased by a

million in 2013

• Jamie Oliver teams up with

RCCL

SCHOOL

• The debate to stagger

school holidays heats

up

• Vertically Integrated

Tour Operators shrink

their retail estates

SCOTLAND VOTES NO

• Cherie votes ‘yes’ and

leaves on maternity

EASY JET

• Easyjet commits to a new 10

year deal in Luton

• Freedom Travel Group were

put up for sale

WORLD CUP

• England’s World Cup

exit means increased

sales

• Costa Concordia re-

floated

A YEAR IN REVIEW

8

OCTOBER

NOVEMBER

DECEMBER

JANUARY

FEBRUARY

dnata

• Stella Travel Services are

acquired by dnata

• Greybull acquires The Monarch

Travel Group

APD

• The fight against APD

receives a boost

DELAYS

• Delay claims from

customers could hike the

price of flight seats

• Turkey slow due to

negative media

• Reform to PTD looms

THOMAS COOK

• Harriet Green leaves Thomas

Cook

• Google to become a Travel

Agent?

ADVERTISING

• We see a rise in T.V

ads from holiday

companies

• Cyprus airways

suspends operations

Looking Ahead

9

Launch of Britannia by the Queen Rugby World Cup 2015 Croatia’s Dalmatian Coast Low-Cost operating transatlantic

routes

Historical Trips – Increasingly

popularRio 2016 Package Holidays Value for Money

Global News

12

Conference

13

Readers Lives

14

Industry Insight

15

Recruitment

16

Agent Trips

17

News

Commercial

Commercial Overview

20

Agent Trading64% of Agents are trading up on 2014

Dynamic Packaging61% of business is Dynamically

Packaged

Suppliers98% of business went to

Preferred Suppliers

CruiseCruise sales are up by 31%

Dubai SalesDubai +23% - nearly 3000

passengers

BDM Visits650 Visits across the UK

Preferred Suppliers

New suppliers since June

‘14

Exclusive Training Road Shows – North &

South

Agents attended Superbreak VIP

trip

TTG Award Finalists

143

6

4

6

Training Days4 Training Days in the North &

South

Marketing

Marketing Update

23

Responsive Email BuilderA tool designed to give agents a drag and

drop email facility, removing the coding

complexitiesHorizon StoreComing in the next couple of months, you’ll be

able to order bespoke materials, stationary and

moreNew Beyond WebsiteOur new responsive website is weeks

away from its unveiling – watch this space

Web BannersConsumer facing downloadable web banners

introduced to Horizon for agents to use and

promote

Seasonal Marketing

Campaigns

Beyond Magazine

Distribution

E-Shots Sent

Agent Websites Created

Average Number of Offers per

Campaign

11

11,000

74,00

0

1

9103

Training &

Membership

Membership & Training Overview

25

KnowledgeAttendance at events & road

shows by the membership team all

over the UK – SPAA, TIPTO,

ASPIRE and other media events

Member Training30 members completed training

ExpansionTraining Department due to expand in

2015 to allow us to train and re-train

more agents than ever

OnlineWe have been working in the

background on online training

courses and content for new and

existing members

Social Followers

Website Visitors

New Members

Members applied from the South

Retail & Office Based

4500

103,000

23

65%

56%

I.T Overview

27

M.I.S Suite

Windows XP

Search & Book System

Feedback

BORIS Feedback &

Solutions

Agent Calls

Average Speed of Answer

Responses within SLA

Miles covered on Agent installs

First time fix to incidents

7426

17s

92%

778

874% Travel2 Updates

Regional Training

Product

Product Overview

29

XML Feeds made live in 2014

New directly contracted accommodation increase

Calls taken in Operations and Customer

Service

Reduction in complaints year-on-year

Volume of calls handles July-

September

14

31%

15,00

030%

25%

MORE?

MORE?

MORE?

MORE?

MORE?

MORE

Results

Results

31

MORE?

MORE?

MORE?

MORE?

Increase in TTV vs. Forecast

Cruise market is still seeing

growth

Average selling price has increased

substantially

Average gross commission increased

Average commission rate after

discounting

11%

10%

15%

15%

13% MORE?

MORE



March 2015

@andyfreetht2

@t2news

34

Global PerformanceAnother great year

Africa

-12%

South East Asia

+3%

Middle East

+20%

Australasia

+13%

Caribbean

+21%

Europe

+23%

Indian Ocean

+68%

North America

+29%

Year two success

Grown to £12m of our

business

Short Haul Launched

On track to achieve all year

one KPI’s

Travel2.com

Supported growth of +80% in

peaks

T2 Academy

4,058 Agents Registered

75,873 Modules Taken

2014 Success’sKey Projects

35

Coming up in 2015More of the same plus……

Dedicated team

New Brochure

Target 3000 Pax

MSC Collaboration

Simplified/secure offering

Auto updates on performance

£££’s

Improved Rewards

We’ve got it covered

200 Places

FAMtastic Year

All feedback welcomed

We love to listen

Agent Forums

Right here at Carden Park

July 2015

T2 Golf Day

36

Two daily A380’s from

Heathrow

Seven destinations

served by October 2013

Two daily A380’s from

Heathrow

Commencing with A380

from July

A380’s EverywhereGreat planes and increased capacity

37

BA - New Routes

Kuala Lumper, Sharm,

Corfu, Mykonos, Kos,

Rhodes, Crete, Bodrum

and Dalaman

Scheduled AirNew Stuff

Norwegian Air Shuttle

Gatwick to New York,

Orlando, LA and fort

Lauderdale

Garuda

Gatwick to Indonesia

five times a week

Singapore Airlines

Premium Economy to

Singapore from August

38

Manchester - Cathay Pacific

Dec14 from Manchester

direct to Hong Kong

with x4 flights per week

Scheduled AirFlying from the regions…..

EDI and BHX - Amercian

More new routes

Edinburgh - etihad

May with a daily flight

offering connections

throughout Asia,

Australia, Indian Ocean

Belfast and Glasgow

Virgin launches summer

service from Belfast to

Orlando and Glasgow to

Las Vegas

39

The Curve balls2015

Election

Ebola

Runway debate

RWC 2015

Volcano’s

40

Global VIP TripWoooohooooo

10 VIP’s

Turkey Crete

Global and IO

members OnlyLuxury Cruise

41

Recipe for successRemains unchanged for me

• Listen to your customers

• Know your customer

• Expect change and plan for it

• Align your team and reward success

• Set achievable goals and track them



March 2015

COFFEE BREAKSponsored by



March 2015

Industry PanelModerated by Lee Hayhurst, Travel Weekly Head of News and Editor of Travolution



March 2015

Ben McBeanSpecial Guest



March 2015

Broadway Travel 1 Bedroom Offer Ikos Oceania http://www.splitpdf.com/

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Infinite Lifestyle Values

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Infinite Activities

Infinite Romance

Infinite Care

Infinite Attention

Infinite Fun

Infinite Radiance

Infinite Entertainment

Infinite Style



March 2015



March 2015

LUNCHIn Redmunds – Please return by 13:55



March 2015

Paul McKennaSpecial Guest



March 2015

Ginger Juice Presentation

2015 – Global Travel Group ConferenceCarden Park Hotel & Spa | 8-10

March 2015



March 2015

Andy Stark

PRE-DINNER RECEPTION

DRINKSYour pre-dinner drinks reception– Sponsored by dnata



March 2015

Tgtg conference 2015 v1

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