Mark Smalley

My favourite IT paradigms

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TFT14 18th February 2014 My Favorite IT Paradigms and various other Musings Mark Smalley, IT Paradigmologist @marksmalley &

mark.smalley@aslbislfoundation.org

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Federal Presentation

Safety Standards

4 Nashville St Paul Osaka Tokyo Birmingham

Chicago London Fort Lauderdale Cary Phoenix

Antwerp Las Vegas Malmö Singapore Kuala Lumpur

Edmonton Calgary Toronto New York Edina

2013

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Humble beginnings

● 1st conference presentation 9 Dec 2003

● 10 years presenting at international events

● Pink04, 15 Feb 2004, Las Vegas

● Useful IT paradigms

● Useful career paradigms

9 Dec 2003

What’s better than a best practice?!

Brian Johnson &

Mark Smalley Las Vegas / Feb 15, 2004

Introduction

Mark Smalley, Manager Business

Development, Getronics

Mark has 20 years of experience in the field of

applications management, varying from

delivery to management and organization. He

works for Getronics and is responsible for the

development of Getronics’ applications

management business in the Netherlands.

He’s an active member of the ASL Foundation.

Mark also frequently writes and speaks about

his discipline.

Brian Johnson, Director, Marketing &

Communications, Pink Elephant

Prior to joining Pink Elephant Inc in 2002, Brian

Johnson has played a pioneering role in the

development of the IT Infrastructure Library. Brian

has written five of the original ITIL volumes as well

as the ITIL Business Perspective series. He also

designed the current ITIL rewrite.

Application Management in 1994

Maintenance Programmer

Operational, Fire-fighting

Bad for your Career

Hero Management

Application Management in 2004

Business Demands

Increased Complexity

Reduced Budgets

1990 2010

Infrastructure

Management

Applications

Management

Business IS

Management

ITIL

ASL

???

Maturity

2014: Extreme Maintenance

It’s maintenance Jim, but not as

we know it…

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“ASL is the DevOps piece.

It joined up what needed

to be joined up” (14:40)

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Application Services Library www.aslbislfoundation.org

Operational

Managing

Strategic

Services Application

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Application Services Library www.aslbislfoundation.org

Operational

Managing

Strategic

Services Application

1990 2010

Infrastructure

Management

Applications

Management

Business IS

Management

ITIL

ASL

???

Maturity

16 itSMF Singapore 2013 Annual Conference - Value of ITSM

Direct information

strategy

Change functionality

Support users

Govern information

Management

Manage information management

Business Information Services Library www.aslbislfoundation.org

17 itSMF Singapore 2013 Annual Conference - Value of ITSM

Planning and

resource management

Financial

management

Demand

management

Contract

management

Operational

supplier

management

Business data

management

End user

support

Infor-

mation

coor-

dination

Use management cluster Functionality management cluster

Specify

information

requirements

Design non-

automated

info. systems

Prepare

transition

Review

and testing

Establish

bus. process

developments

Strategic

supplier

management

Strategic

info. partner

management

I-organization

strategy

Strategic user

relationship

management

I-organization strategy cluster

Information

lifecycle

management

Establish

info. chain

developments

Change-

management

Transition

management

Information

portfolio

management

Man

ag

em

en

t O

pe

rati

on

s

Str

ate

gy

Information strategy cluster

Establish

technological

developments

Business Information Services Library www.aslbislfoundation.org

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● Demand-Supply-Use

● Cynefin

● IF THEN MAYBE

● Disruptive Innovation

● Standards & Frameworks

● Questions, not Answers

IT Paradigms

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User org

Demand

Supply Use

Info syst

IT org

Demand-Supply-Use

Mark Smalley

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Info Syst

Demand

Supply Use

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Business Strategy

Business Projects

Business Operations

Information Strategy

Functionality Management

Usage Management

IT Strategy

IT Projects & Releases

IT Operations

Application Strategy

Service Strategy

Application Maintenance

& Renewal

Service Design & Transition

Application Support

Service Operation

IT Services

IT Supply Business

BiSL ASL ITIL

BiSL ASL ITIL

Bus. Info. Mgmt

incl. IT Demand Mgmt

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Cynefin

Dave Snowden @snowded

YouTube ‘Cynefin Framework’

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‘IF THEN MAYBE’

Mark Burgess @markburgress_OSL / markburgess.org

http://vimeo.com/album/2573383/video/77207216

Uncertain Infrastructures

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Disruptive Innovation

Clayton Christensen YouTube: ‘Disruptive Innovation Explained’

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Standards & Frameworks

● ISO 38500 (governance of IT)

● ISO 9126 & 25010 (software quality)

● ISO 12207 (software lifecycle)

● ISO 16350 (appl. mgmt, influenced by ASL)

● COBIT 5 ® (benefits realization, risk optimization and resource optimization)

● ITIL ® (IT service management)

● ASL 2 ® (application support, maintenance & strategy

● BiSL ® (business perspective: demand & use)

26 itSMF Singapore 2013 Annual Conference - Value of ITSM itSMF Singapore 2013 Annual Conference - Value of ITSM

Theo Thiadens NED Roles & Resp; Standardization & Sourcing; Supplier certif. Brian Johnson USA Effective use of frameworks Ian Clayton USA IT Dept; effectiveness of ‘implementing’ ITSM Maarten Looijen NED Ethics Charles Betz USA DevOps; IT Dept; Analytics; Frameworks Rob England NZL Managing multi-party value chains; Anti-fragility Troy DuMoulin USA Managing multi-party value chains Aale Roos FIN Quality of IT service Hank Marquis USA Business responsibilities; Roles and career paths Paul Wilkinson NED Training & certification; Customer focus; BITA Steven de Smet BEL IT Dept Peter Lijnse CAN IT Dept Ivor Macfarlane GBR DevOps (vs specialization); IT Dept Robert Falkowitz CHE Humans vs machines Mark Toomey AUS IT-savvy business leaders Rama Prasad Mamidi SIN […]; Offshore; Talent (customer expectations, scarcity) Egon Berghout NED Career paths/knowledge/job rotation; IS trade-offs Michiel de Boer MYS Lean and Agile Suwat Laicharoensup THA Technological standardization; ITSM for SME’s Frank Chen CHN Competences for knowledge workers Milan Zivkovic SRB Consolidation; Complexity reduction; performance; BITA Mauricio Corona MEX Effect offshore ITSM for professionals in ‘mature’ regions AN Rao IND Managing multi-party value chains; ITSM & Cloud/Mobile//SDN/SDDC Daniel Billing SWE Talking to the business

‘Give me questions, not answers’ www.aslbislfoundation.org

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● Change

● Choices

● Happiness

Career Paradigms

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Happ

iness (

%)

Para

dig

mo

log

ist

IT Paradigmologist

[Smalley.IT]

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Para

dig

mo

log

ist

Manager’s perspective

[Smalley.IT]

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Happ

iness (

%)

Para

dig

mo

log

ist

Happiness

[Smalley.IT]

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Happiness

is U-shaped

EUR 43 44 USA 45 49

Source: www.nber.org/papers/w12935.pdf

Prof A. Oswald

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Dalai Lama

Meaning of life,

I consider the happiness and

usefulness,

is the purpose of our life,

meaning of our life.

The very existence of our life,

is surely not for trouble,

not for suffering.

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Happiness

& usefulness

YouTube RSA Drive

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“There’s value

beyond business value”

YouTube TFT13 Mark Kawasaki

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Line of

everything

Source: www.londonbusinessforum.com/events/myself_and_other_matters (32:45)

Charles Handy

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Line of

everything

Source: www.londonbusinessforum.com/events/myself_and_other_matters (32:45)

Charles Handy

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[Smalley.IT]

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Happ

iness (

%)

Para

dig

mo

log

ist

Reinvent yourself

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Happ

iness (

%)

Para

dig

mo

log

ist

Refocus

$

[Smalley.IT]

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Happ

iness (

%)

Para

dig

mo

log

ist

Refocus

$

[Smalley.IT]

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Things will change;

they might just

change without you. Chris Dancy, Dec 2012

C

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Federal Presentation

Safety Standards

42

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TFT14 18th February 2014 My Favorite IT Paradigms and various other Musings Mark Smalley, IT Paradigmologist @marksmalley &

mark.smalley@aslbislfoundation.org

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