TFB TECHNOLOGY FOR BUSINESS NEC - TFB Communication Solutions Positioning the NEC Story Application...

TFBTFB TECHNOLOGYFOR BUSINESS

NEC - TFBNEC - TFBCommunication Communication

SolutionsSolutions

Positioning the NEC StoryPositioning the NEC Story

Application Solution Selling Application Solution Selling

Technology for Business1112 Ocean Drive #202

Manhattan Beach, CA 90266310-491-3890


Technology for BusinessTechnology for BusinessTFBTFB TFB: Who and Why

NEC America/NEC & TFB Successful History Since 1989

Testimonials and References - More than 200 Installations

Vertical Industry Experts – Deliver Unique Capabilities That Work

Premiere Application/Integration Software Development Organization

Nationwide - “Turnkey” Support Organization

Sales and Marketing Organizationo Corporate and Regional


TFBTFB Expertise Provides Expertise Provides

Business Solutions Consulting Custom Applications Development– Build what isn’t there– Enhances what is there

Systems Integration Service and Support Training Services Market/Technical Expertise


NEC/NEC/TFBTFB Positioning Positioning

Product Positioning– Vs Avaya, other PBX manufacturers– Vs Stand-alone ACD/CTI/IVR– Vs Data Manufacturers (Cisco)

Differentiation– Custom Application Development– Systems Integration– Specialists:Deliver Customer-Based

Solutions


TFBTFB Uniqueness “We Open Uniqueness “We Open Systems…”Systems…” Proprietary PBX to the Larger World of Proprietary PBX to the Larger World of C&CC&C

Evolution - Call Center Contact Center

– “Blended Inbound/Outbound Calling”– Multimedia Integration

Cradle-to-Grave Reporting

– Telephone – Automated online (IVR) applications– Chat, Email, Web Collaboration, CRM– Navigator Companion/Enhancement


TFB ProductsTFB ProductsIVR Applications

– All Telephone Systems

CTI Applications– NEC, Avaya, Nortel

ACD Reports for NEAX Call Centers

Custom Application Development

Multimedia Integration


General BusinessGeneral BusinessWho Calls?…What do They Want?..How do We Who Calls?…What do They Want?..How do We

Provide It?Provide It? Customer Communication

Channels

Access/Provision of Information

Sales

Customer Servicing

Cost Containment/Resource Utilization

Integrate telephone, Internet, email and fax

Integrated Online Data

Automated Outbound Campaigns

Web Collaboration

24/7/365 Access

Integration of People & Processes with Technology

Identifying Opportunities


Call Center to Contact Call Center to Contact CenterCenter

Agent Efficiency

Customer Service

Cost Containment

Multimedia Communication

Information Access

Consolidated Reporting

Blended Inbound/Outbound Calling

Automated Callback ETA Queue Position Online Transactions

Reduce 800 Line Charges Integrated Systems

Agent Email, Agent Chat Agent Collaboration/Internet Callback

CRM Screen Pop

ACD Reports



Vertical MarketsVertical Markets Healthcare

Hospitality

Government

Education

Banking, Credit Union, Insurance

Patient Accounts Manager Express Pharmacist Automated Appointment Confirmation

Priority Routing Automated Ticketing Automated Callback

Tax Treasury Child Support Services Insurance Verification/Coverage

Class Registration Class Schedules Truancy Reporting

Account Inquiry Funds Transfer Policy/Payment Status



NEC BNS / NEC BNS / TFB TFB

Sales OpportunitiesSales Opportunities Uncommon Abilities to “Read the Need” of Prospect

– Identify Undefined Expectations – Solve Issues

Uncover Sales Opportunities for Long Term Relationships with Cross Functional Teams Due to the NEC TFB Offering

• Expertise, Experience, References, Responsiveness & Credibility

Increase Effective Information Flow• Streamline People, Processes, Technology, & Communication

Integrate Voice/Data/Internet Systems Successfully

Improve Revenue Streams• Identify Prospect's Opportunities to Decrease Costs


How We Help You to Close How We Help You to Close SalesSales

Pricing

Dedicated Regional Sales Provides Team Selling

Enhanced Sales Opportunities/Embedded Base…– Take Us With You & You Decide Our Role…no ego here

• Source of information - “answer person”• Conduct a “needs-analysis” for Application Solution Selling

Demo Strategies – Melville, Client Site, Install Demo Site

Product Packaging – Tell us what you need


ResourcesResources TFB Support Team Demo Room Portable Demo – In Process Collaterals

– Targeted Vertical Markets

– White Papers

– Power Point Presentations

– Product Tour (CD-ROM)

– Web Links


Thank YouThank You

TFB

Technology for Business 1112 Ocean Drive, #202Manhattan Beach, CA 90266

www.tfbc.com

Bill Ginis, East Coast Territory Manager 631-399-8419 Bill Ginis, East Coast Territory Manager 631-399-8419 [email protected]@tfbc.com

Charles Cuggino, Principal 310-491-3838 [email protected] Diane D. Kaufman, VP Sales/Marketing 310-491-3890 [email protected]

TFB TECHNOLOGY FOR BUSINESS NEC - TFB Communication Solutions Positioning the NEC Story Application...

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