Text to 9-1-1 - Federal Communications Commission to 9-1-1 John Snapp Senior Technical Officer...
12
© 2011 - Intrado Inc. Text to 9-1-1 John Snapp Senior Technical Officer Intrado Inc. Judy Flores 9-1-1 Administrator, Black Hawk Consolidated Communications Center
Transcript of Text to 9-1-1 - Federal Communications Commission to 9-1-1 John Snapp Senior Technical Officer...
© 2011 - Intrado Inc.
Text to 9-1-1
John SnappSenior Technical OfficerIntrado Inc.
Judy Flores9-1-1 Administrator, Black Hawk Consolidated Communications Center
© 2011 - Intrado Inc.
Overview
• Case Study from Black Hawk• How SMS to 9-1-1 works• Reliability of 9-1-1 SMS Messages• Location for 9-1-1 SMS Messages• Foundation for the Future• Q&A
2
© 2011 - Intrado Inc.
Black Hawk County, IA
3
© 2011 - Intrado Inc.
Black Hawk Consolidated Communications Center
• Calls Stats - number/types• The usefulness• Ease of integration into the Center• Fake calls - get them with any type of 911 call• Locating the caller – currently routed based on caller
info. Option when unknown: have them to hang up and call 911 – they don’t have to talk, but this will help us receive the lat/long info.
• Not just for Deaf & HOH! Can also be used for people with various disabilities that may affect their ability to speak such as stroke patients, cerebral palsy, MS, etc.
4
© 2011 - Intrado Inc.
User to PSAP SMS Messages
5
(1) 9-1-1 SMS
CellularNetwork
9-1-1 Call Center(PSAP)(3) 9-1-1 SMS Message
SM
SC
ET
G
LocationServer
(2) ACK
(4) What cell or MSC is Phone using
(5) Location Response
(6) 9-1-1 Text Call to PSAP
CARRIER 9-1-1 SMSAGGREGATION PSAP
© 2011 - Intrado Inc.
PSAP to User 9-1-1 SMS Messages
7
(5) SMS message to Caller
CellularNetwork
9-1-1 Call Center(PSAP)
ET
G
(2) Message Back to Caller
HLR
(6) ACK I received it
(7) Delivery receipt
(1) Message Back to Caller
(8) The Mobile got the message
(3)
Whe
re is
Pho
ne
(4)
On
“ABC
” sw
itch
9-1-1 SMSC
CARRIER 9-1-1 SMSAGGREGATION PSAP
© 2011 - Intrado Inc.
Managing Traffic in SMS
8
SMS
SMS
SMS
SMS
SMS
SMS SMS
SMS
SMS
SMS
SMS
SMS
SMS
SMS
SMS
SMS
SMS
SMS
SMS
SMS
SMS
SMSSMS
SMS9-1-1 SM
S Queue
Premium
SMS Q
ueue
User SM
S Queue
SMS
Carrier Network
MeteredOutput
SMSCs
© 2011 - Intrado Inc.
Typical Carrier Network
9
MS
C
SM
SC
HLR
SM
SC S
MS
C
SM
SC S
MS
C SM
SC
MS
C
MT SMSCs
MO SMSCs
SMPPGateway
SMS HUBProviders
OtherCarriers
Premium Applications
© 2011 - Intrado Inc.
SMS as a Foundation for the Future
10
MS
C
SM
SC
PSAP
9-1-1TextingGateway
IP Conversation
Conversation
Location AwareHS Application
WirelessData Network
PSAP
PSAP
© 2011 - Intrado Inc.
SMS to 9-1-1
• Many users are vary familiar with SMS. Over 3.5 Billion Text Messages are sent a day.
• A vast majority of the Cell phones today support SMS Messaging.
• SMS messaging can work in areas and times where voice networks and data networks may not.
• Reliability and minimal delay can be achieved through existing network mechanisms.
• Location of SMS to 9-1-1 callers can be obtained through existing commercial mechanisms.
• SMS to 9-1-1 creates a foundation to support other Text to 9-1-1 solutions such as RTT.
11
© 2011 - Intrado Inc.
For More InfoContact
John SnappSenior Technical Officer
Intrado Inc.
