TEXAS MILITARY FAMILY ACCESS PROJECTAIRS

31st I &R Annual Training and Education Conference

Wednesday, June 3, 2009

Reno, Nevada

United Way of San Antonio & Bexar County

Training Objectives

Increase understanding of how TFMAP works

Increase understanding of Role of Alamo AIC

Increase understanding of military culture

Become more knowledgeable about the resources that are available to military members and their families

Increase understanding of the unique needs of Reserve & National Guard members and of their families

Increase awareness of barriers that hinder access & gaps in services

The Role of Alamo AIC

Outreach Training and Development

Call Specialist Training

Consultation

Call Transfers to Alamo

Live Chat Access

Data Management

Texas Military Family Access Project

San Antonio Area Foundation two year grant

Target population—Afghanistan & Iraq Service

Project Goals:

Improve access to services

Maintain a comprehensive database of services for military members

Document unmet needs

Texas Military Family Access Project

Participating 211 Call Centers

Alamo Amarillo

Austin Lubbock

Carrizo Springs Odessa

Laredo San Angelo

Weslaco Abilene

Corpus Christi

Victoria

Houston

Beaumont

El Paso

Midland

Texas Military Family Access Project TeamCurrent Project Staff

Outreach Coordinators

Retired Air Force SMSgt, former manager of Fisher House (residence for families of WoundedWarriors)

Retired Army officer; public affairs officer--IraqExtensive reserve experience

Call Specialists

Army spouse; social worker 2 years; husband deployed to Iraq

Marine spouse; VA case manager 4 years

Army veteran & spouse of Wounded Warrior

Navy veteran, 5 years social service

Two Iraq “boots on the ground” combat veterans

Texas Military Family Access Project Referral Partnerships

Military Chaplains, Family Support Ctrs, Mental Health Svcs Readiness NCOs Family Readiness Groups (Spouses) Hospitals (Recovering Wounded Warriors)

Reserve Contract Family Support Providers Family Readiness Groups (Spouses) Unit Providers (Large Units)

Texas National Guard Contract Family Support Providers Family Support Providers Unit Providers (Large Units)

Veterans Texas Veterans Commission

County Service OfficersOutreach Staff

Texas Workforce Veteran Leadership Program VA Hospitals and Clinics

Community Non-Profit Resources

OEF/OIF Dedicated Resources

Active Duty Benefits

Federal/State Entitlements

Federal VA Benefits

Texas VA Benefits

Follow-Up & Advocacy

211 Outreach

Coordinator

211 Military Call Specialist

San Antonio Concept of Operations

San Antonio Call VolumeJanuary 1, 2008 – March 31, 2009

0

1,000

2,000

3,000

4,000

5,000

6,000

2,596

5,784

Calls Referrals

Initial Calls by Caller CategoryJanuary 1, 2008 – March 31, 2009

0

200

400

600

800

1,000

244125

969862

466

Active Duty Reserves Tx Nat Guard Family Members Veteran

Top Ten Military Caller Needs*January 1, 2008 – March 31, 2009

0100200300400500600700800900

1000955

668580

212 208167 150 142 135 119

* Active Duty, Reserve, Texas National Guard, and Veteran Callers

** Children’s Health Insurance Program. Food Stamps, Medicaid, & Temporary Assistance for Needy Families

San Antonio Referral CategoriesJanuary 1 – March 31, 2009

51%38%

11%

TRIAD Community National/State

Caller AgeJanuary 1, 2008 - March 31, 2009

Live Chat Visitors December 1, 2008 to April 19, 2009

Live Chat Visitors December 1, 2008 to April 19, 2009

Live Chat Visitors December 1, 2008 to April 19, 2009

Live Chat Visitors December 1, 2008 to April 19, 2009

0

10

20

30

40

50

60

70 61

4944

2824

16 14 13 10 9

THE QUESTION:

Are you a veteran or a family member of a veteranwho has served in Iraq or Afghanistan?

Military 211 Public Awareness

TEXAS MILITARY FAMILY ACCESS PROJECTAIRS

31st I &R Annual Training and Education Conference

Wednesday, June 3, 2009

Reno, Nevada

United Way of San Antonio & Bexar County