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  • Adobe, the Adobe logo, and RoboHelp are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. All other trademarks are the property of their respective owners.

    © 2014 Adobe Systems Incorporated. All rights reserved.

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  • This is the Newsletter for technical authors, technical illustrators and information designers. InfoPlus+ is posted at www.istc.org.uk/our-publications/infoplus-newsletter/.

    © ISTC July 2014 2

    TCUK 2014 conference programme details You can now find details of the provisional conference programme and speaker information online at http:// technicalcommunicationuk.com/index.php/ conference-programme-tcuk-2014. Keep an eye on the site for any additions or changes. There’s a wide range of workshops and presentations spanning the three days 16 – 18 September 2014 at the Thistle Hotel, Brighton, UK. There’s also ample opportunity for networking, socializing and meeting sponsors and exhibitors.

    Book your place for TCUK 2014 You can use the form on our website at: http://technicalcommunicationuk.com/ index.php/booking-form. You’ll find details on our special all-inclusive offer: three days of TCUK 2014, plus two nights at the conference hotel, all in one easy-to-book package.

    Contents ISTC news ........................2 Volunteering opportunities 4 ISTC local area groups .....5 Industry news ...................7 Business affiliate news .....7 Blog news .........................8 Training news ....................9 Training courses ...............9 Event news .....................13 Events listings ................13 Back page ......................16

    The ISTC is the United Kingdom’s professional association for technical authors, technical illustrators, and information designers.

    ISTC Office: Airport House, Purley Way, Croydon, Surrey CR0 0XZ Tel: +44 (0)20 8253 4506 Fax: +44 (0)20 8253 4510 Email: istc@istc.org.uk Web: www.istc.org.uk

    This monthly Newsletter is emailed to about 1500 people. As well as ISTC news, InfoPlus+ aims to cover anything of interest to the profession. To subscribe, contact the office.

    Advertising: Felicity Davie Editorial: Newsletter Editor Letters: Letters Editor Events: Events Editor Blogs: Blogs Editor

    If you’re reading a printed copy of this newsletter, go to www.istc.org.uk/ our-publications/infoplus- newsletter/ and open it online to explore the links mentioned.

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    ISTC news

    July 14

    TCUK Q&A for Silver Sponsor ITR TCUK put some questions to John Fisher, Director or ITR, Silver Sponsors of Technical Communication UK 2014.

    TCUK: Why are you sponsoring TCUK 2014?

    John: As you know ITR has been attending TCUK since the beginning of time. We have always found the event beneficial yet have noticed a big difference since you moved from a weekend to a weekday conference. The presentations are of a high standard, informative and often visionary. And I get to meet many of our existing (and future) clients in a relaxed, informal atmosphere.

    TCUK: What makes TCUK different from other Technical Communication conferences?

    John: We attend 6-8 conferences a year, both here and in the US, and they each have something unique to offer. For me, TCUK is a great all-round experience – instructive, very

    http://www.istc.org.uk/our-publications/infoplus-newsletter/ http://technicalcommunicationuk.com/index.php/conference-programme-tcuk-2014 http://technicalcommunicationuk.com/index.php/conference-programme-tcuk-2014 http://technicalcommunicationuk.com/index.php/conference-programme-tcuk-2014 http://technicalcommunicationuk.com/index.php/booking-form http://technicalcommunicationuk.com/index.php/booking-form mailto:istc@istc.org.uk http://www.istc.org.uk mailto:felicity@tou-can.co.uk mailto:newsletter.editor@istc.org.uk mailto:letters@istc.org.uk mailto:events@istc.org.uk mailto:blogs@istc.org.uk http://www.istc.org.uk/our-publications/infoplus-newsletter/ http://www.istc.org.uk/our-publications/infoplus-newsletter/ http://www.istc.org.uk/our-publications/infoplus-newsletter/

  • This is the Newsletter for technical authors, technical illustrators and information designers. InfoPlus+ is posted at www.istc.org.uk/our-publications/infoplus-newsletter/.

    © ISTC July 2014 3

    sociable, and great for meeting new people with shared interests and business goals.

    TCUK: What is your most memorable experience from a TCUK conference you’ve attended?

    John: Sorry, but it has to be the sight of David Farbey Salsa dancing! Not that I can do it any better.

    TCUK: This year, our special focus is ‘Technical Content in the Age of Social Media’: Can you provide an example of how ITR products and service can help technical authors in ‘The Age of Social Media’?

    John: As translators, we see a huge range of source material, from highly structured, well-prepared content right down to cobbled-together Word and Excel files. The immediacy, accessibility and informality of social media can often promote an ad-hoc approach to content creation. However, the way the source text is written and structured has a huge impact on translation cost and delivery time, whatever the publishing channel, which is often underestimated. ITR provides advice on the best way to structure content in order to optimise the translation process, and minimise costs. We encourage a process-driven approach whatever the content type.

    has been published yet, but I am particularly looking forward to presentations on mobile documentation, usability and content strategy. And meeting old friends, of course!

    TCUK: Brighton Pier and Brighton Pavilion are two of the most popular tourist destinations in the UK: will you be taking time out on to visit?

    John: Hopefully I’ll be jogging along the pier early each morning for the sea breeze and may manage a visit to the Pavilion too – but usually the conference is full-on.

    TCUK: What impact has social media had on your product development at ITR?

    John: ITR is contracted to a number of large telecoms operators, and we localize apps into upwards of 40 languages. A key challenge for us is how to translate cryptic text strings without loss of meaning and fit them into the restricted area of a smartphone screen. Consequently, we are constantly developing tools and processes to streamline localization and where possible automate linguistic testing and QA.

    TCUK: Apart from the impact of social media, what do you consider the other significant factors that will affect the world of Technical Communications?

    John: With increasing globalization, we have seen a significant trend for our clients to enter new and perhaps unexpected markets. We expect to see a continuing move to single-source/multi-channel publishing and adoption of standards such as DITA to replace traditional publishing methods. We also expect to see an increase in the use of video, delivery to mobile, and a strong focus on improving user experience.

    TCUK: What are you looking forward to at this year’s conference?

    John: Well I don’t believe the programme

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  • This is the Newsletter for technical authors, technical illustrators and information designers. InfoPlus+ is posted at www.istc.org.uk/our-publications/infoplus-newsletter/.

    © ISTC July 2014 4

    Volunteering opportunities Your chance to get involved with ISTC projects The ISTC is run by its members for its members, and depends on volunteers for its success. Besides being essential to the success of the organisation, volunteering is a good way for you to develop new skills and build your network.

    Volunteers needed now for TCUK 2014 We’re looking for volunteers to join the TCUK team for the following roles:

    Job Title TCUK Social Media Managers

    Vacancies 2 (lead people may optionally have additional volunteer assistants)

    What’s needed?

    Create and regularly update social media pages for the event on Facebook, Lanyrd, and other relevant sites; post re