Tercerización de Manejo de Inventarios

22
Gabriela Alvarez Congreso de Logística y Servicios CADEXCO Hotel Radisson Europa, 30 de Junio 2011 3PL; Inventory Management Outsourcing

description

Presentación de Gabriela Alvarez de DB Schenker en el Congreso de Logística y Servicios al Comercio Exterior de CADEXCO

Transcript of Tercerización de Manejo de Inventarios

Page 1: Tercerización de Manejo de Inventarios

Gabriela Alvarez

Congreso de Logiacutestica y Servicios

CADEXCO

Hotel Radisson Europa 30 de Junio 2011

3PL Inventory Management Outsourcing

2

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

Executive Summary

The Purpose of this presentation is to show your company the benefits of having your

cargo under consignment in a bonded warehouse or hub close to your customer in

order to provide your materials in a shorter time and avoid risks of delays in

transportation or any other issue that may cause a gap in your customerrsquos Supply

Chain mostly if your materials are basic in your customerrsquos production

Costa Rica law allows to keep shipments in bonded warehouses for a period of one

year without paying duty amp taxes for companies under Free Trade Zone this is a plus

as customs transaction are easier and faster to move materials from bonded

warehouses to their facilities

Schenker Costa Rica has the experiencie in handling this type of operations for many

healthcare companies under Free Trade Zones where we as a Third Party Logistics

become a key to keep the product flow running from Supplier to Customer

4

We are a leading logistics and passenger company

No 1 Public transport in

Europe

No 2 Passenger rail

transport in Europe

No 1 European rail freight

transport

No 1 European land

transport

No 1 Biggest rail network in

Europe

As of 31122008 1) Difference between the sum of the departments and DB concern result of other activitiesconsolidation

Employees (lsquo000) 240

EBIT (EUR bn) 2483

Rev (EUR bn) 335

1)

Rev (EUR mn) 6687

EBIT (EUR mn) 857

Employees (lsquo000) 25

DB Bahn

Regional

Rev (EUR mn) 14680

EBIT (EUR mn) 381

Employees (lsquo000) 62

DB Schenker

Logistics

Rev (EUR mn) 344

EBIT (EUR mn) 210

Employees (lsquo000) 5

DB Netze

Stations

Rev (EUR mn) 3523

EBIT (EUR mn) 306

Employees (lsquo000) 15

DB Bahn

Long Distance

Rev (EUR mn) 4654

EBIT (EUR mn) 307

Employees (lsquo000) 29

DB Schenker

Rail

Rev (EUR mn) 725

EBIT (EUR mn) 670

Employees (lsquo000) 41

DB Netze Track

Rev (EUR mn) 112

EBIT (EUR mn) 131

Employees (lsquo000) 25

DB Services

Rev (EUR mn) 554

EBIT (EUR mn) 74

Employees (lsquo000) 2

DB Netze

Energy

Rev (EUR mn) 1962

EBIT (EUR mn) 205

Employees (lsquo000) 12

DB Bahn

Stadtverkehr

DB Bahn

Urban

5

We deliver Customer Value by

Exceeding daily customer expectations

Fulfilling customer promises constantly

Complying with government regulations

We provide Flawless Solutions by having

Clear consistent measurements

Effective execution of operations

Continuous improvement

We employee Passionate Experts who

Care for customers business

Embrace and live customers business

philosophy culture and measurements

Are continuously trained

DB Schenker edge for you includes flawless solutions

delivered by passionate experts who fulfill your promises

constantly

6

Our logistics expertise is evidenced by our worldwide network of facilities

Warehousing space 10 million msup2

Locations 52

Americas

Asia Pacific

Warehousing space 800000 msup2

Locations 233

Europe Middle East Africa

Warehousing space 29 million msup2

Locations 394

As per Q2 2008

7 04072011 7

DB ML AG Communication Transportation and Logistics (GKL)

DB Schenker Logistics is a leading provider of

international transport and logistics services

Integrated transport

and logistics services

Operation of global networks

Expertise in specific industries

eg automotive electronics

consumer goods

Strong brand with global

door-to- door service

DB Schenker Logistics DB Schenker Logistics Service Portfolio

No 1 in European Land transport

800 offices in 36 countries

70 million consignments pa

approx 32000 regular services per week

No 4 in global Contract Logistics

500 offices in more than 50 countries

53million sqm (55 million sqft) storage space

No 2 in global Air Freight

More than 700 sites worldwide

800 freight flights pa

1 million tons airfreight volume pa

as of 31122009 1 TEU = Twenty-foot Equivalent Unit

No 3 in global Ocean Freight

14 million TEU1 ocean freight volume pa

8

DB Schenker has received numerous industry awards and recognition for our

contract logistics and SCM competence

9

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

10

Our Products and Solutions capitalize on long years of

experience and know-how on key industry verticals

Automotive Consumer Electronics Industrial

Broad scope of experience

on multiple OEMs TierXs

and Aftermarket logistics

interacting services

JITJISKanban Deleiveries

Sequencing Light Assembly

storage and distribution of

spare parts Returns

Management

Standardizations which can

be used to replicate solutions

quickly and globally

Continuous Improvement

and Lean Logistics strategy

driven operations

Global transfer of Know How

and Competences

Multi-user distribution

centres in key markets to

maximize flexibility

Dedicated solutions tailor

made for large global

manufacturers

Experience with complex

retail requirements

Specific co-packing

solutions scalable and

robustly integrated into

WMS solutions

Proven quality

management and

continuous improvement

Established global spare

parts network in order to

guarantee fast local

maintenance services for

MRO parts including

bdquopower-by-the-hourldquo service

Aero WMS covering all

network sites

Professional customs

clearance service to ensure

short term article availability

Long time experience in

tool crib service including

reverse logistics

management

Transport control centre

organizes last mile delivery

to avoid downtime costs

Long-established solutions

deployed globally for leading

electronics companies

Globally integrated end to

end solutions extending from

suppliers and contract

manufacturers to customer

markets

Production support Finished

Goods and After Market

distributions incl complex

receiving and picking POSO

Mgmt Kitting and VAS VMI

Services

TAPA security and continous

improvement quality

programs

Customer Service Centre

set-up and expertise

11

hellipenabling leading companies to manage and excel

their complex supply chain

Automotive Consumer Electronics Industrial

Growth of Bio Products

New bio drugs needing cold chain services are increasing

More demand for highest safety and security in transportation

New transportation lanes are growing due to short self life of bio drugs

Very expensive amp sensitive products ndash cost of transportation is minor

Increased Regulation

Emerging Markets

Specialized Solutions

Governmental regulations requiring pedigree chain of custody

Strict control visibility needed in a closed loop supply chain

Pharma industry is now issuing own guidelines for transportation

Single global service provider one stop shop now has great value

New wealth creating demand for high end drugs

Personal amp Targeted drugs creating new supply chains

Generic Market driving growth in emerging markets

Traditional manufacturing amp distribution models are changing fast

Each product has unique transportation requirement amp standards

Cold Chain Solution and Global Security are key requirements

Door to Room service for Medical Technology sectors

Focus on driving efficiency and streamlined supply chain

Trend Effect on Logistics

Global Trends In The Healthcare Market

12

Healthcare Logistics Challenges For Costa Rica

bullLimited GDP compliance (Good Distribution Practices)

bullInadequate cold chain services and compliance support

bullProduct security and cargo security

bullRegulatory issues and compliance (FDA amp EC Directives)

bullCost pressures to operate within budget

bullTransportation service solutions and lift capacity

bullTime to market amp product life cycle ndash need streamlined supply chain

bullPerformance pressure from various groups

bullDirect shipments to end customer in USA Asia and Europe

Into Country Solutions

bull Schenker has several years of experience providing In House

experts who will work side by side with the Customer providing the

necessary logistics expertise at considerably low cost

bull The professionals are consistently trained and capable of taking

decisions over the Traffic Flow speeding up the process maintain

the Customer fully informed participating on internal Customer

meetings and working on the Action Plan over the Forecasted

volumes

bull Schenker Costa Rica has the experiencie in handling this type of

operations for many healthcare companies under Free Trade

Zones where we as a Third Party Logistics become a key to keep

the product flow running from Supplier to Customer

15

Our Healthcare Customers

16

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

While the reduction of logistics costs has been

the primary objective of 3PL until recently

customers have also been increasingly

demanding solutions that help to improve

logistics quality and reduce their

environmental damages Based on research

analysis building and implementation in the

logistics process is able to achieve cost

reductions as well as improvements in

logistics quality that were not possible through

individual optimization

Improving logistics efficiency through 3PL

18

We provide long-term logistics solutions for our

customersrsquo complex supply chains

19

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

Why Schenker

Logistics Services

Schenker can offer on a Global Basis several Logistics Services such as for example Reverse Logistics where Schenker can manage the entire process of return and repair of equipments acting on behalf of the Customer and servicing the end Consumer

By having a third party managing their Return and Repair Services the Healthcare Customer can focus on producing and selling Equipments

Schenker can hire Technicians who will be trained and certified by the Customer to repair any of their equipments

The activities may include

bull Call Centerbull Pick Up Schedulingbull Repairbull Parts Inventory Managementbull DeliveryReturn of the Equipments

Reductions in

transport and

distribution costs

bull Reduce logistics costs and improve the visibility

bull Reduce additional logistics investments

Create more

value and service

for customers

bull Reduced delivery lead time can realize delayed

order dead line

bull Support for high-frequency small lot deliveries

Improved logistics

quality and work

efficiency

bull Improve loading ratio on trucks and distribution

quality

bull Optimize inventory level and reduce

administrative workloads

Storage Space

reduction increase

production

bull Focus the workforce to improve quality and

production

bullMore space devoted to manufacturing and

administration

A Good Service Provider Should Provide The

Following advantage for the Industry

22

Page 2: Tercerización de Manejo de Inventarios

2

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

Executive Summary

The Purpose of this presentation is to show your company the benefits of having your

cargo under consignment in a bonded warehouse or hub close to your customer in

order to provide your materials in a shorter time and avoid risks of delays in

transportation or any other issue that may cause a gap in your customerrsquos Supply

Chain mostly if your materials are basic in your customerrsquos production

Costa Rica law allows to keep shipments in bonded warehouses for a period of one

year without paying duty amp taxes for companies under Free Trade Zone this is a plus

as customs transaction are easier and faster to move materials from bonded

warehouses to their facilities

Schenker Costa Rica has the experiencie in handling this type of operations for many

healthcare companies under Free Trade Zones where we as a Third Party Logistics

become a key to keep the product flow running from Supplier to Customer

4

We are a leading logistics and passenger company

No 1 Public transport in

Europe

No 2 Passenger rail

transport in Europe

No 1 European rail freight

transport

No 1 European land

transport

No 1 Biggest rail network in

Europe

As of 31122008 1) Difference between the sum of the departments and DB concern result of other activitiesconsolidation

Employees (lsquo000) 240

EBIT (EUR bn) 2483

Rev (EUR bn) 335

1)

Rev (EUR mn) 6687

EBIT (EUR mn) 857

Employees (lsquo000) 25

DB Bahn

Regional

Rev (EUR mn) 14680

EBIT (EUR mn) 381

Employees (lsquo000) 62

DB Schenker

Logistics

Rev (EUR mn) 344

EBIT (EUR mn) 210

Employees (lsquo000) 5

DB Netze

Stations

Rev (EUR mn) 3523

EBIT (EUR mn) 306

Employees (lsquo000) 15

DB Bahn

Long Distance

Rev (EUR mn) 4654

EBIT (EUR mn) 307

Employees (lsquo000) 29

DB Schenker

Rail

Rev (EUR mn) 725

EBIT (EUR mn) 670

Employees (lsquo000) 41

DB Netze Track

Rev (EUR mn) 112

EBIT (EUR mn) 131

Employees (lsquo000) 25

DB Services

Rev (EUR mn) 554

EBIT (EUR mn) 74

Employees (lsquo000) 2

DB Netze

Energy

Rev (EUR mn) 1962

EBIT (EUR mn) 205

Employees (lsquo000) 12

DB Bahn

Stadtverkehr

DB Bahn

Urban

5

We deliver Customer Value by

Exceeding daily customer expectations

Fulfilling customer promises constantly

Complying with government regulations

We provide Flawless Solutions by having

Clear consistent measurements

Effective execution of operations

Continuous improvement

We employee Passionate Experts who

Care for customers business

Embrace and live customers business

philosophy culture and measurements

Are continuously trained

DB Schenker edge for you includes flawless solutions

delivered by passionate experts who fulfill your promises

constantly

6

Our logistics expertise is evidenced by our worldwide network of facilities

Warehousing space 10 million msup2

Locations 52

Americas

Asia Pacific

Warehousing space 800000 msup2

Locations 233

Europe Middle East Africa

Warehousing space 29 million msup2

Locations 394

As per Q2 2008

7 04072011 7

DB ML AG Communication Transportation and Logistics (GKL)

DB Schenker Logistics is a leading provider of

international transport and logistics services

Integrated transport

and logistics services

Operation of global networks

Expertise in specific industries

eg automotive electronics

consumer goods

Strong brand with global

door-to- door service

DB Schenker Logistics DB Schenker Logistics Service Portfolio

No 1 in European Land transport

800 offices in 36 countries

70 million consignments pa

approx 32000 regular services per week

No 4 in global Contract Logistics

500 offices in more than 50 countries

53million sqm (55 million sqft) storage space

No 2 in global Air Freight

More than 700 sites worldwide

800 freight flights pa

1 million tons airfreight volume pa

as of 31122009 1 TEU = Twenty-foot Equivalent Unit

No 3 in global Ocean Freight

14 million TEU1 ocean freight volume pa

8

DB Schenker has received numerous industry awards and recognition for our

contract logistics and SCM competence

9

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

10

Our Products and Solutions capitalize on long years of

experience and know-how on key industry verticals

Automotive Consumer Electronics Industrial

Broad scope of experience

on multiple OEMs TierXs

and Aftermarket logistics

interacting services

JITJISKanban Deleiveries

Sequencing Light Assembly

storage and distribution of

spare parts Returns

Management

Standardizations which can

be used to replicate solutions

quickly and globally

Continuous Improvement

and Lean Logistics strategy

driven operations

Global transfer of Know How

and Competences

Multi-user distribution

centres in key markets to

maximize flexibility

Dedicated solutions tailor

made for large global

manufacturers

Experience with complex

retail requirements

Specific co-packing

solutions scalable and

robustly integrated into

WMS solutions

Proven quality

management and

continuous improvement

Established global spare

parts network in order to

guarantee fast local

maintenance services for

MRO parts including

bdquopower-by-the-hourldquo service

Aero WMS covering all

network sites

Professional customs

clearance service to ensure

short term article availability

Long time experience in

tool crib service including

reverse logistics

management

Transport control centre

organizes last mile delivery

to avoid downtime costs

Long-established solutions

deployed globally for leading

electronics companies

Globally integrated end to

end solutions extending from

suppliers and contract

manufacturers to customer

markets

Production support Finished

Goods and After Market

distributions incl complex

receiving and picking POSO

Mgmt Kitting and VAS VMI

Services

TAPA security and continous

improvement quality

programs

Customer Service Centre

set-up and expertise

11

hellipenabling leading companies to manage and excel

their complex supply chain

Automotive Consumer Electronics Industrial

Growth of Bio Products

New bio drugs needing cold chain services are increasing

More demand for highest safety and security in transportation

New transportation lanes are growing due to short self life of bio drugs

Very expensive amp sensitive products ndash cost of transportation is minor

Increased Regulation

Emerging Markets

Specialized Solutions

Governmental regulations requiring pedigree chain of custody

Strict control visibility needed in a closed loop supply chain

Pharma industry is now issuing own guidelines for transportation

Single global service provider one stop shop now has great value

New wealth creating demand for high end drugs

Personal amp Targeted drugs creating new supply chains

Generic Market driving growth in emerging markets

Traditional manufacturing amp distribution models are changing fast

Each product has unique transportation requirement amp standards

Cold Chain Solution and Global Security are key requirements

Door to Room service for Medical Technology sectors

Focus on driving efficiency and streamlined supply chain

Trend Effect on Logistics

Global Trends In The Healthcare Market

12

Healthcare Logistics Challenges For Costa Rica

bullLimited GDP compliance (Good Distribution Practices)

bullInadequate cold chain services and compliance support

bullProduct security and cargo security

bullRegulatory issues and compliance (FDA amp EC Directives)

bullCost pressures to operate within budget

bullTransportation service solutions and lift capacity

bullTime to market amp product life cycle ndash need streamlined supply chain

bullPerformance pressure from various groups

bullDirect shipments to end customer in USA Asia and Europe

Into Country Solutions

bull Schenker has several years of experience providing In House

experts who will work side by side with the Customer providing the

necessary logistics expertise at considerably low cost

bull The professionals are consistently trained and capable of taking

decisions over the Traffic Flow speeding up the process maintain

the Customer fully informed participating on internal Customer

meetings and working on the Action Plan over the Forecasted

volumes

bull Schenker Costa Rica has the experiencie in handling this type of

operations for many healthcare companies under Free Trade

Zones where we as a Third Party Logistics become a key to keep

the product flow running from Supplier to Customer

15

Our Healthcare Customers

16

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

While the reduction of logistics costs has been

the primary objective of 3PL until recently

customers have also been increasingly

demanding solutions that help to improve

logistics quality and reduce their

environmental damages Based on research

analysis building and implementation in the

logistics process is able to achieve cost

reductions as well as improvements in

logistics quality that were not possible through

individual optimization

Improving logistics efficiency through 3PL

18

We provide long-term logistics solutions for our

customersrsquo complex supply chains

19

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

Why Schenker

Logistics Services

Schenker can offer on a Global Basis several Logistics Services such as for example Reverse Logistics where Schenker can manage the entire process of return and repair of equipments acting on behalf of the Customer and servicing the end Consumer

By having a third party managing their Return and Repair Services the Healthcare Customer can focus on producing and selling Equipments

Schenker can hire Technicians who will be trained and certified by the Customer to repair any of their equipments

The activities may include

bull Call Centerbull Pick Up Schedulingbull Repairbull Parts Inventory Managementbull DeliveryReturn of the Equipments

Reductions in

transport and

distribution costs

bull Reduce logistics costs and improve the visibility

bull Reduce additional logistics investments

Create more

value and service

for customers

bull Reduced delivery lead time can realize delayed

order dead line

bull Support for high-frequency small lot deliveries

Improved logistics

quality and work

efficiency

bull Improve loading ratio on trucks and distribution

quality

bull Optimize inventory level and reduce

administrative workloads

Storage Space

reduction increase

production

bull Focus the workforce to improve quality and

production

bullMore space devoted to manufacturing and

administration

A Good Service Provider Should Provide The

Following advantage for the Industry

22

Page 3: Tercerización de Manejo de Inventarios

Executive Summary

The Purpose of this presentation is to show your company the benefits of having your

cargo under consignment in a bonded warehouse or hub close to your customer in

order to provide your materials in a shorter time and avoid risks of delays in

transportation or any other issue that may cause a gap in your customerrsquos Supply

Chain mostly if your materials are basic in your customerrsquos production

Costa Rica law allows to keep shipments in bonded warehouses for a period of one

year without paying duty amp taxes for companies under Free Trade Zone this is a plus

as customs transaction are easier and faster to move materials from bonded

warehouses to their facilities

Schenker Costa Rica has the experiencie in handling this type of operations for many

healthcare companies under Free Trade Zones where we as a Third Party Logistics

become a key to keep the product flow running from Supplier to Customer

4

We are a leading logistics and passenger company

No 1 Public transport in

Europe

No 2 Passenger rail

transport in Europe

No 1 European rail freight

transport

No 1 European land

transport

No 1 Biggest rail network in

Europe

As of 31122008 1) Difference between the sum of the departments and DB concern result of other activitiesconsolidation

Employees (lsquo000) 240

EBIT (EUR bn) 2483

Rev (EUR bn) 335

1)

Rev (EUR mn) 6687

EBIT (EUR mn) 857

Employees (lsquo000) 25

DB Bahn

Regional

Rev (EUR mn) 14680

EBIT (EUR mn) 381

Employees (lsquo000) 62

DB Schenker

Logistics

Rev (EUR mn) 344

EBIT (EUR mn) 210

Employees (lsquo000) 5

DB Netze

Stations

Rev (EUR mn) 3523

EBIT (EUR mn) 306

Employees (lsquo000) 15

DB Bahn

Long Distance

Rev (EUR mn) 4654

EBIT (EUR mn) 307

Employees (lsquo000) 29

DB Schenker

Rail

Rev (EUR mn) 725

EBIT (EUR mn) 670

Employees (lsquo000) 41

DB Netze Track

Rev (EUR mn) 112

EBIT (EUR mn) 131

Employees (lsquo000) 25

DB Services

Rev (EUR mn) 554

EBIT (EUR mn) 74

Employees (lsquo000) 2

DB Netze

Energy

Rev (EUR mn) 1962

EBIT (EUR mn) 205

Employees (lsquo000) 12

DB Bahn

Stadtverkehr

DB Bahn

Urban

5

We deliver Customer Value by

Exceeding daily customer expectations

Fulfilling customer promises constantly

Complying with government regulations

We provide Flawless Solutions by having

Clear consistent measurements

Effective execution of operations

Continuous improvement

We employee Passionate Experts who

Care for customers business

Embrace and live customers business

philosophy culture and measurements

Are continuously trained

DB Schenker edge for you includes flawless solutions

delivered by passionate experts who fulfill your promises

constantly

6

Our logistics expertise is evidenced by our worldwide network of facilities

Warehousing space 10 million msup2

Locations 52

Americas

Asia Pacific

Warehousing space 800000 msup2

Locations 233

Europe Middle East Africa

Warehousing space 29 million msup2

Locations 394

As per Q2 2008

7 04072011 7

DB ML AG Communication Transportation and Logistics (GKL)

DB Schenker Logistics is a leading provider of

international transport and logistics services

Integrated transport

and logistics services

Operation of global networks

Expertise in specific industries

eg automotive electronics

consumer goods

Strong brand with global

door-to- door service

DB Schenker Logistics DB Schenker Logistics Service Portfolio

No 1 in European Land transport

800 offices in 36 countries

70 million consignments pa

approx 32000 regular services per week

No 4 in global Contract Logistics

500 offices in more than 50 countries

53million sqm (55 million sqft) storage space

No 2 in global Air Freight

More than 700 sites worldwide

800 freight flights pa

1 million tons airfreight volume pa

as of 31122009 1 TEU = Twenty-foot Equivalent Unit

No 3 in global Ocean Freight

14 million TEU1 ocean freight volume pa

8

DB Schenker has received numerous industry awards and recognition for our

contract logistics and SCM competence

9

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

10

Our Products and Solutions capitalize on long years of

experience and know-how on key industry verticals

Automotive Consumer Electronics Industrial

Broad scope of experience

on multiple OEMs TierXs

and Aftermarket logistics

interacting services

JITJISKanban Deleiveries

Sequencing Light Assembly

storage and distribution of

spare parts Returns

Management

Standardizations which can

be used to replicate solutions

quickly and globally

Continuous Improvement

and Lean Logistics strategy

driven operations

Global transfer of Know How

and Competences

Multi-user distribution

centres in key markets to

maximize flexibility

Dedicated solutions tailor

made for large global

manufacturers

Experience with complex

retail requirements

Specific co-packing

solutions scalable and

robustly integrated into

WMS solutions

Proven quality

management and

continuous improvement

Established global spare

parts network in order to

guarantee fast local

maintenance services for

MRO parts including

bdquopower-by-the-hourldquo service

Aero WMS covering all

network sites

Professional customs

clearance service to ensure

short term article availability

Long time experience in

tool crib service including

reverse logistics

management

Transport control centre

organizes last mile delivery

to avoid downtime costs

Long-established solutions

deployed globally for leading

electronics companies

Globally integrated end to

end solutions extending from

suppliers and contract

manufacturers to customer

markets

Production support Finished

Goods and After Market

distributions incl complex

receiving and picking POSO

Mgmt Kitting and VAS VMI

Services

TAPA security and continous

improvement quality

programs

Customer Service Centre

set-up and expertise

11

hellipenabling leading companies to manage and excel

their complex supply chain

Automotive Consumer Electronics Industrial

Growth of Bio Products

New bio drugs needing cold chain services are increasing

More demand for highest safety and security in transportation

New transportation lanes are growing due to short self life of bio drugs

Very expensive amp sensitive products ndash cost of transportation is minor

Increased Regulation

Emerging Markets

Specialized Solutions

Governmental regulations requiring pedigree chain of custody

Strict control visibility needed in a closed loop supply chain

Pharma industry is now issuing own guidelines for transportation

Single global service provider one stop shop now has great value

New wealth creating demand for high end drugs

Personal amp Targeted drugs creating new supply chains

Generic Market driving growth in emerging markets

Traditional manufacturing amp distribution models are changing fast

Each product has unique transportation requirement amp standards

Cold Chain Solution and Global Security are key requirements

Door to Room service for Medical Technology sectors

Focus on driving efficiency and streamlined supply chain

Trend Effect on Logistics

Global Trends In The Healthcare Market

12

Healthcare Logistics Challenges For Costa Rica

bullLimited GDP compliance (Good Distribution Practices)

bullInadequate cold chain services and compliance support

bullProduct security and cargo security

bullRegulatory issues and compliance (FDA amp EC Directives)

bullCost pressures to operate within budget

bullTransportation service solutions and lift capacity

bullTime to market amp product life cycle ndash need streamlined supply chain

bullPerformance pressure from various groups

bullDirect shipments to end customer in USA Asia and Europe

Into Country Solutions

bull Schenker has several years of experience providing In House

experts who will work side by side with the Customer providing the

necessary logistics expertise at considerably low cost

bull The professionals are consistently trained and capable of taking

decisions over the Traffic Flow speeding up the process maintain

the Customer fully informed participating on internal Customer

meetings and working on the Action Plan over the Forecasted

volumes

bull Schenker Costa Rica has the experiencie in handling this type of

operations for many healthcare companies under Free Trade

Zones where we as a Third Party Logistics become a key to keep

the product flow running from Supplier to Customer

15

Our Healthcare Customers

16

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

While the reduction of logistics costs has been

the primary objective of 3PL until recently

customers have also been increasingly

demanding solutions that help to improve

logistics quality and reduce their

environmental damages Based on research

analysis building and implementation in the

logistics process is able to achieve cost

reductions as well as improvements in

logistics quality that were not possible through

individual optimization

Improving logistics efficiency through 3PL

18

We provide long-term logistics solutions for our

customersrsquo complex supply chains

19

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

Why Schenker

Logistics Services

Schenker can offer on a Global Basis several Logistics Services such as for example Reverse Logistics where Schenker can manage the entire process of return and repair of equipments acting on behalf of the Customer and servicing the end Consumer

By having a third party managing their Return and Repair Services the Healthcare Customer can focus on producing and selling Equipments

Schenker can hire Technicians who will be trained and certified by the Customer to repair any of their equipments

The activities may include

bull Call Centerbull Pick Up Schedulingbull Repairbull Parts Inventory Managementbull DeliveryReturn of the Equipments

Reductions in

transport and

distribution costs

bull Reduce logistics costs and improve the visibility

bull Reduce additional logistics investments

Create more

value and service

for customers

bull Reduced delivery lead time can realize delayed

order dead line

bull Support for high-frequency small lot deliveries

Improved logistics

quality and work

efficiency

bull Improve loading ratio on trucks and distribution

quality

bull Optimize inventory level and reduce

administrative workloads

Storage Space

reduction increase

production

bull Focus the workforce to improve quality and

production

bullMore space devoted to manufacturing and

administration

A Good Service Provider Should Provide The

Following advantage for the Industry

22

Page 4: Tercerización de Manejo de Inventarios

4

We are a leading logistics and passenger company

No 1 Public transport in

Europe

No 2 Passenger rail

transport in Europe

No 1 European rail freight

transport

No 1 European land

transport

No 1 Biggest rail network in

Europe

As of 31122008 1) Difference between the sum of the departments and DB concern result of other activitiesconsolidation

Employees (lsquo000) 240

EBIT (EUR bn) 2483

Rev (EUR bn) 335

1)

Rev (EUR mn) 6687

EBIT (EUR mn) 857

Employees (lsquo000) 25

DB Bahn

Regional

Rev (EUR mn) 14680

EBIT (EUR mn) 381

Employees (lsquo000) 62

DB Schenker

Logistics

Rev (EUR mn) 344

EBIT (EUR mn) 210

Employees (lsquo000) 5

DB Netze

Stations

Rev (EUR mn) 3523

EBIT (EUR mn) 306

Employees (lsquo000) 15

DB Bahn

Long Distance

Rev (EUR mn) 4654

EBIT (EUR mn) 307

Employees (lsquo000) 29

DB Schenker

Rail

Rev (EUR mn) 725

EBIT (EUR mn) 670

Employees (lsquo000) 41

DB Netze Track

Rev (EUR mn) 112

EBIT (EUR mn) 131

Employees (lsquo000) 25

DB Services

Rev (EUR mn) 554

EBIT (EUR mn) 74

Employees (lsquo000) 2

DB Netze

Energy

Rev (EUR mn) 1962

EBIT (EUR mn) 205

Employees (lsquo000) 12

DB Bahn

Stadtverkehr

DB Bahn

Urban

5

We deliver Customer Value by

Exceeding daily customer expectations

Fulfilling customer promises constantly

Complying with government regulations

We provide Flawless Solutions by having

Clear consistent measurements

Effective execution of operations

Continuous improvement

We employee Passionate Experts who

Care for customers business

Embrace and live customers business

philosophy culture and measurements

Are continuously trained

DB Schenker edge for you includes flawless solutions

delivered by passionate experts who fulfill your promises

constantly

6

Our logistics expertise is evidenced by our worldwide network of facilities

Warehousing space 10 million msup2

Locations 52

Americas

Asia Pacific

Warehousing space 800000 msup2

Locations 233

Europe Middle East Africa

Warehousing space 29 million msup2

Locations 394

As per Q2 2008

7 04072011 7

DB ML AG Communication Transportation and Logistics (GKL)

DB Schenker Logistics is a leading provider of

international transport and logistics services

Integrated transport

and logistics services

Operation of global networks

Expertise in specific industries

eg automotive electronics

consumer goods

Strong brand with global

door-to- door service

DB Schenker Logistics DB Schenker Logistics Service Portfolio

No 1 in European Land transport

800 offices in 36 countries

70 million consignments pa

approx 32000 regular services per week

No 4 in global Contract Logistics

500 offices in more than 50 countries

53million sqm (55 million sqft) storage space

No 2 in global Air Freight

More than 700 sites worldwide

800 freight flights pa

1 million tons airfreight volume pa

as of 31122009 1 TEU = Twenty-foot Equivalent Unit

No 3 in global Ocean Freight

14 million TEU1 ocean freight volume pa

8

DB Schenker has received numerous industry awards and recognition for our

contract logistics and SCM competence

9

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

10

Our Products and Solutions capitalize on long years of

experience and know-how on key industry verticals

Automotive Consumer Electronics Industrial

Broad scope of experience

on multiple OEMs TierXs

and Aftermarket logistics

interacting services

JITJISKanban Deleiveries

Sequencing Light Assembly

storage and distribution of

spare parts Returns

Management

Standardizations which can

be used to replicate solutions

quickly and globally

Continuous Improvement

and Lean Logistics strategy

driven operations

Global transfer of Know How

and Competences

Multi-user distribution

centres in key markets to

maximize flexibility

Dedicated solutions tailor

made for large global

manufacturers

Experience with complex

retail requirements

Specific co-packing

solutions scalable and

robustly integrated into

WMS solutions

Proven quality

management and

continuous improvement

Established global spare

parts network in order to

guarantee fast local

maintenance services for

MRO parts including

bdquopower-by-the-hourldquo service

Aero WMS covering all

network sites

Professional customs

clearance service to ensure

short term article availability

Long time experience in

tool crib service including

reverse logistics

management

Transport control centre

organizes last mile delivery

to avoid downtime costs

Long-established solutions

deployed globally for leading

electronics companies

Globally integrated end to

end solutions extending from

suppliers and contract

manufacturers to customer

markets

Production support Finished

Goods and After Market

distributions incl complex

receiving and picking POSO

Mgmt Kitting and VAS VMI

Services

TAPA security and continous

improvement quality

programs

Customer Service Centre

set-up and expertise

11

hellipenabling leading companies to manage and excel

their complex supply chain

Automotive Consumer Electronics Industrial

Growth of Bio Products

New bio drugs needing cold chain services are increasing

More demand for highest safety and security in transportation

New transportation lanes are growing due to short self life of bio drugs

Very expensive amp sensitive products ndash cost of transportation is minor

Increased Regulation

Emerging Markets

Specialized Solutions

Governmental regulations requiring pedigree chain of custody

Strict control visibility needed in a closed loop supply chain

Pharma industry is now issuing own guidelines for transportation

Single global service provider one stop shop now has great value

New wealth creating demand for high end drugs

Personal amp Targeted drugs creating new supply chains

Generic Market driving growth in emerging markets

Traditional manufacturing amp distribution models are changing fast

Each product has unique transportation requirement amp standards

Cold Chain Solution and Global Security are key requirements

Door to Room service for Medical Technology sectors

Focus on driving efficiency and streamlined supply chain

Trend Effect on Logistics

Global Trends In The Healthcare Market

12

Healthcare Logistics Challenges For Costa Rica

bullLimited GDP compliance (Good Distribution Practices)

bullInadequate cold chain services and compliance support

bullProduct security and cargo security

bullRegulatory issues and compliance (FDA amp EC Directives)

bullCost pressures to operate within budget

bullTransportation service solutions and lift capacity

bullTime to market amp product life cycle ndash need streamlined supply chain

bullPerformance pressure from various groups

bullDirect shipments to end customer in USA Asia and Europe

Into Country Solutions

bull Schenker has several years of experience providing In House

experts who will work side by side with the Customer providing the

necessary logistics expertise at considerably low cost

bull The professionals are consistently trained and capable of taking

decisions over the Traffic Flow speeding up the process maintain

the Customer fully informed participating on internal Customer

meetings and working on the Action Plan over the Forecasted

volumes

bull Schenker Costa Rica has the experiencie in handling this type of

operations for many healthcare companies under Free Trade

Zones where we as a Third Party Logistics become a key to keep

the product flow running from Supplier to Customer

15

Our Healthcare Customers

16

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

While the reduction of logistics costs has been

the primary objective of 3PL until recently

customers have also been increasingly

demanding solutions that help to improve

logistics quality and reduce their

environmental damages Based on research

analysis building and implementation in the

logistics process is able to achieve cost

reductions as well as improvements in

logistics quality that were not possible through

individual optimization

Improving logistics efficiency through 3PL

18

We provide long-term logistics solutions for our

customersrsquo complex supply chains

19

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

Why Schenker

Logistics Services

Schenker can offer on a Global Basis several Logistics Services such as for example Reverse Logistics where Schenker can manage the entire process of return and repair of equipments acting on behalf of the Customer and servicing the end Consumer

By having a third party managing their Return and Repair Services the Healthcare Customer can focus on producing and selling Equipments

Schenker can hire Technicians who will be trained and certified by the Customer to repair any of their equipments

The activities may include

bull Call Centerbull Pick Up Schedulingbull Repairbull Parts Inventory Managementbull DeliveryReturn of the Equipments

Reductions in

transport and

distribution costs

bull Reduce logistics costs and improve the visibility

bull Reduce additional logistics investments

Create more

value and service

for customers

bull Reduced delivery lead time can realize delayed

order dead line

bull Support for high-frequency small lot deliveries

Improved logistics

quality and work

efficiency

bull Improve loading ratio on trucks and distribution

quality

bull Optimize inventory level and reduce

administrative workloads

Storage Space

reduction increase

production

bull Focus the workforce to improve quality and

production

bullMore space devoted to manufacturing and

administration

A Good Service Provider Should Provide The

Following advantage for the Industry

22

Page 5: Tercerización de Manejo de Inventarios

5

We deliver Customer Value by

Exceeding daily customer expectations

Fulfilling customer promises constantly

Complying with government regulations

We provide Flawless Solutions by having

Clear consistent measurements

Effective execution of operations

Continuous improvement

We employee Passionate Experts who

Care for customers business

Embrace and live customers business

philosophy culture and measurements

Are continuously trained

DB Schenker edge for you includes flawless solutions

delivered by passionate experts who fulfill your promises

constantly

6

Our logistics expertise is evidenced by our worldwide network of facilities

Warehousing space 10 million msup2

Locations 52

Americas

Asia Pacific

Warehousing space 800000 msup2

Locations 233

Europe Middle East Africa

Warehousing space 29 million msup2

Locations 394

As per Q2 2008

7 04072011 7

DB ML AG Communication Transportation and Logistics (GKL)

DB Schenker Logistics is a leading provider of

international transport and logistics services

Integrated transport

and logistics services

Operation of global networks

Expertise in specific industries

eg automotive electronics

consumer goods

Strong brand with global

door-to- door service

DB Schenker Logistics DB Schenker Logistics Service Portfolio

No 1 in European Land transport

800 offices in 36 countries

70 million consignments pa

approx 32000 regular services per week

No 4 in global Contract Logistics

500 offices in more than 50 countries

53million sqm (55 million sqft) storage space

No 2 in global Air Freight

More than 700 sites worldwide

800 freight flights pa

1 million tons airfreight volume pa

as of 31122009 1 TEU = Twenty-foot Equivalent Unit

No 3 in global Ocean Freight

14 million TEU1 ocean freight volume pa

8

DB Schenker has received numerous industry awards and recognition for our

contract logistics and SCM competence

9

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

10

Our Products and Solutions capitalize on long years of

experience and know-how on key industry verticals

Automotive Consumer Electronics Industrial

Broad scope of experience

on multiple OEMs TierXs

and Aftermarket logistics

interacting services

JITJISKanban Deleiveries

Sequencing Light Assembly

storage and distribution of

spare parts Returns

Management

Standardizations which can

be used to replicate solutions

quickly and globally

Continuous Improvement

and Lean Logistics strategy

driven operations

Global transfer of Know How

and Competences

Multi-user distribution

centres in key markets to

maximize flexibility

Dedicated solutions tailor

made for large global

manufacturers

Experience with complex

retail requirements

Specific co-packing

solutions scalable and

robustly integrated into

WMS solutions

Proven quality

management and

continuous improvement

Established global spare

parts network in order to

guarantee fast local

maintenance services for

MRO parts including

bdquopower-by-the-hourldquo service

Aero WMS covering all

network sites

Professional customs

clearance service to ensure

short term article availability

Long time experience in

tool crib service including

reverse logistics

management

Transport control centre

organizes last mile delivery

to avoid downtime costs

Long-established solutions

deployed globally for leading

electronics companies

Globally integrated end to

end solutions extending from

suppliers and contract

manufacturers to customer

markets

Production support Finished

Goods and After Market

distributions incl complex

receiving and picking POSO

Mgmt Kitting and VAS VMI

Services

TAPA security and continous

improvement quality

programs

Customer Service Centre

set-up and expertise

11

hellipenabling leading companies to manage and excel

their complex supply chain

Automotive Consumer Electronics Industrial

Growth of Bio Products

New bio drugs needing cold chain services are increasing

More demand for highest safety and security in transportation

New transportation lanes are growing due to short self life of bio drugs

Very expensive amp sensitive products ndash cost of transportation is minor

Increased Regulation

Emerging Markets

Specialized Solutions

Governmental regulations requiring pedigree chain of custody

Strict control visibility needed in a closed loop supply chain

Pharma industry is now issuing own guidelines for transportation

Single global service provider one stop shop now has great value

New wealth creating demand for high end drugs

Personal amp Targeted drugs creating new supply chains

Generic Market driving growth in emerging markets

Traditional manufacturing amp distribution models are changing fast

Each product has unique transportation requirement amp standards

Cold Chain Solution and Global Security are key requirements

Door to Room service for Medical Technology sectors

Focus on driving efficiency and streamlined supply chain

Trend Effect on Logistics

Global Trends In The Healthcare Market

12

Healthcare Logistics Challenges For Costa Rica

bullLimited GDP compliance (Good Distribution Practices)

bullInadequate cold chain services and compliance support

bullProduct security and cargo security

bullRegulatory issues and compliance (FDA amp EC Directives)

bullCost pressures to operate within budget

bullTransportation service solutions and lift capacity

bullTime to market amp product life cycle ndash need streamlined supply chain

bullPerformance pressure from various groups

bullDirect shipments to end customer in USA Asia and Europe

Into Country Solutions

bull Schenker has several years of experience providing In House

experts who will work side by side with the Customer providing the

necessary logistics expertise at considerably low cost

bull The professionals are consistently trained and capable of taking

decisions over the Traffic Flow speeding up the process maintain

the Customer fully informed participating on internal Customer

meetings and working on the Action Plan over the Forecasted

volumes

bull Schenker Costa Rica has the experiencie in handling this type of

operations for many healthcare companies under Free Trade

Zones where we as a Third Party Logistics become a key to keep

the product flow running from Supplier to Customer

15

Our Healthcare Customers

16

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

While the reduction of logistics costs has been

the primary objective of 3PL until recently

customers have also been increasingly

demanding solutions that help to improve

logistics quality and reduce their

environmental damages Based on research

analysis building and implementation in the

logistics process is able to achieve cost

reductions as well as improvements in

logistics quality that were not possible through

individual optimization

Improving logistics efficiency through 3PL

18

We provide long-term logistics solutions for our

customersrsquo complex supply chains

19

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

Why Schenker

Logistics Services

Schenker can offer on a Global Basis several Logistics Services such as for example Reverse Logistics where Schenker can manage the entire process of return and repair of equipments acting on behalf of the Customer and servicing the end Consumer

By having a third party managing their Return and Repair Services the Healthcare Customer can focus on producing and selling Equipments

Schenker can hire Technicians who will be trained and certified by the Customer to repair any of their equipments

The activities may include

bull Call Centerbull Pick Up Schedulingbull Repairbull Parts Inventory Managementbull DeliveryReturn of the Equipments

Reductions in

transport and

distribution costs

bull Reduce logistics costs and improve the visibility

bull Reduce additional logistics investments

Create more

value and service

for customers

bull Reduced delivery lead time can realize delayed

order dead line

bull Support for high-frequency small lot deliveries

Improved logistics

quality and work

efficiency

bull Improve loading ratio on trucks and distribution

quality

bull Optimize inventory level and reduce

administrative workloads

Storage Space

reduction increase

production

bull Focus the workforce to improve quality and

production

bullMore space devoted to manufacturing and

administration

A Good Service Provider Should Provide The

Following advantage for the Industry

22

Page 6: Tercerización de Manejo de Inventarios

6

Our logistics expertise is evidenced by our worldwide network of facilities

Warehousing space 10 million msup2

Locations 52

Americas

Asia Pacific

Warehousing space 800000 msup2

Locations 233

Europe Middle East Africa

Warehousing space 29 million msup2

Locations 394

As per Q2 2008

7 04072011 7

DB ML AG Communication Transportation and Logistics (GKL)

DB Schenker Logistics is a leading provider of

international transport and logistics services

Integrated transport

and logistics services

Operation of global networks

Expertise in specific industries

eg automotive electronics

consumer goods

Strong brand with global

door-to- door service

DB Schenker Logistics DB Schenker Logistics Service Portfolio

No 1 in European Land transport

800 offices in 36 countries

70 million consignments pa

approx 32000 regular services per week

No 4 in global Contract Logistics

500 offices in more than 50 countries

53million sqm (55 million sqft) storage space

No 2 in global Air Freight

More than 700 sites worldwide

800 freight flights pa

1 million tons airfreight volume pa

as of 31122009 1 TEU = Twenty-foot Equivalent Unit

No 3 in global Ocean Freight

14 million TEU1 ocean freight volume pa

8

DB Schenker has received numerous industry awards and recognition for our

contract logistics and SCM competence

9

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

10

Our Products and Solutions capitalize on long years of

experience and know-how on key industry verticals

Automotive Consumer Electronics Industrial

Broad scope of experience

on multiple OEMs TierXs

and Aftermarket logistics

interacting services

JITJISKanban Deleiveries

Sequencing Light Assembly

storage and distribution of

spare parts Returns

Management

Standardizations which can

be used to replicate solutions

quickly and globally

Continuous Improvement

and Lean Logistics strategy

driven operations

Global transfer of Know How

and Competences

Multi-user distribution

centres in key markets to

maximize flexibility

Dedicated solutions tailor

made for large global

manufacturers

Experience with complex

retail requirements

Specific co-packing

solutions scalable and

robustly integrated into

WMS solutions

Proven quality

management and

continuous improvement

Established global spare

parts network in order to

guarantee fast local

maintenance services for

MRO parts including

bdquopower-by-the-hourldquo service

Aero WMS covering all

network sites

Professional customs

clearance service to ensure

short term article availability

Long time experience in

tool crib service including

reverse logistics

management

Transport control centre

organizes last mile delivery

to avoid downtime costs

Long-established solutions

deployed globally for leading

electronics companies

Globally integrated end to

end solutions extending from

suppliers and contract

manufacturers to customer

markets

Production support Finished

Goods and After Market

distributions incl complex

receiving and picking POSO

Mgmt Kitting and VAS VMI

Services

TAPA security and continous

improvement quality

programs

Customer Service Centre

set-up and expertise

11

hellipenabling leading companies to manage and excel

their complex supply chain

Automotive Consumer Electronics Industrial

Growth of Bio Products

New bio drugs needing cold chain services are increasing

More demand for highest safety and security in transportation

New transportation lanes are growing due to short self life of bio drugs

Very expensive amp sensitive products ndash cost of transportation is minor

Increased Regulation

Emerging Markets

Specialized Solutions

Governmental regulations requiring pedigree chain of custody

Strict control visibility needed in a closed loop supply chain

Pharma industry is now issuing own guidelines for transportation

Single global service provider one stop shop now has great value

New wealth creating demand for high end drugs

Personal amp Targeted drugs creating new supply chains

Generic Market driving growth in emerging markets

Traditional manufacturing amp distribution models are changing fast

Each product has unique transportation requirement amp standards

Cold Chain Solution and Global Security are key requirements

Door to Room service for Medical Technology sectors

Focus on driving efficiency and streamlined supply chain

Trend Effect on Logistics

Global Trends In The Healthcare Market

12

Healthcare Logistics Challenges For Costa Rica

bullLimited GDP compliance (Good Distribution Practices)

bullInadequate cold chain services and compliance support

bullProduct security and cargo security

bullRegulatory issues and compliance (FDA amp EC Directives)

bullCost pressures to operate within budget

bullTransportation service solutions and lift capacity

bullTime to market amp product life cycle ndash need streamlined supply chain

bullPerformance pressure from various groups

bullDirect shipments to end customer in USA Asia and Europe

Into Country Solutions

bull Schenker has several years of experience providing In House

experts who will work side by side with the Customer providing the

necessary logistics expertise at considerably low cost

bull The professionals are consistently trained and capable of taking

decisions over the Traffic Flow speeding up the process maintain

the Customer fully informed participating on internal Customer

meetings and working on the Action Plan over the Forecasted

volumes

bull Schenker Costa Rica has the experiencie in handling this type of

operations for many healthcare companies under Free Trade

Zones where we as a Third Party Logistics become a key to keep

the product flow running from Supplier to Customer

15

Our Healthcare Customers

16

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

While the reduction of logistics costs has been

the primary objective of 3PL until recently

customers have also been increasingly

demanding solutions that help to improve

logistics quality and reduce their

environmental damages Based on research

analysis building and implementation in the

logistics process is able to achieve cost

reductions as well as improvements in

logistics quality that were not possible through

individual optimization

Improving logistics efficiency through 3PL

18

We provide long-term logistics solutions for our

customersrsquo complex supply chains

19

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

Why Schenker

Logistics Services

Schenker can offer on a Global Basis several Logistics Services such as for example Reverse Logistics where Schenker can manage the entire process of return and repair of equipments acting on behalf of the Customer and servicing the end Consumer

By having a third party managing their Return and Repair Services the Healthcare Customer can focus on producing and selling Equipments

Schenker can hire Technicians who will be trained and certified by the Customer to repair any of their equipments

The activities may include

bull Call Centerbull Pick Up Schedulingbull Repairbull Parts Inventory Managementbull DeliveryReturn of the Equipments

Reductions in

transport and

distribution costs

bull Reduce logistics costs and improve the visibility

bull Reduce additional logistics investments

Create more

value and service

for customers

bull Reduced delivery lead time can realize delayed

order dead line

bull Support for high-frequency small lot deliveries

Improved logistics

quality and work

efficiency

bull Improve loading ratio on trucks and distribution

quality

bull Optimize inventory level and reduce

administrative workloads

Storage Space

reduction increase

production

bull Focus the workforce to improve quality and

production

bullMore space devoted to manufacturing and

administration

A Good Service Provider Should Provide The

Following advantage for the Industry

22

Page 7: Tercerización de Manejo de Inventarios

7 04072011 7

DB ML AG Communication Transportation and Logistics (GKL)

DB Schenker Logistics is a leading provider of

international transport and logistics services

Integrated transport

and logistics services

Operation of global networks

Expertise in specific industries

eg automotive electronics

consumer goods

Strong brand with global

door-to- door service

DB Schenker Logistics DB Schenker Logistics Service Portfolio

No 1 in European Land transport

800 offices in 36 countries

70 million consignments pa

approx 32000 regular services per week

No 4 in global Contract Logistics

500 offices in more than 50 countries

53million sqm (55 million sqft) storage space

No 2 in global Air Freight

More than 700 sites worldwide

800 freight flights pa

1 million tons airfreight volume pa

as of 31122009 1 TEU = Twenty-foot Equivalent Unit

No 3 in global Ocean Freight

14 million TEU1 ocean freight volume pa

8

DB Schenker has received numerous industry awards and recognition for our

contract logistics and SCM competence

9

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

10

Our Products and Solutions capitalize on long years of

experience and know-how on key industry verticals

Automotive Consumer Electronics Industrial

Broad scope of experience

on multiple OEMs TierXs

and Aftermarket logistics

interacting services

JITJISKanban Deleiveries

Sequencing Light Assembly

storage and distribution of

spare parts Returns

Management

Standardizations which can

be used to replicate solutions

quickly and globally

Continuous Improvement

and Lean Logistics strategy

driven operations

Global transfer of Know How

and Competences

Multi-user distribution

centres in key markets to

maximize flexibility

Dedicated solutions tailor

made for large global

manufacturers

Experience with complex

retail requirements

Specific co-packing

solutions scalable and

robustly integrated into

WMS solutions

Proven quality

management and

continuous improvement

Established global spare

parts network in order to

guarantee fast local

maintenance services for

MRO parts including

bdquopower-by-the-hourldquo service

Aero WMS covering all

network sites

Professional customs

clearance service to ensure

short term article availability

Long time experience in

tool crib service including

reverse logistics

management

Transport control centre

organizes last mile delivery

to avoid downtime costs

Long-established solutions

deployed globally for leading

electronics companies

Globally integrated end to

end solutions extending from

suppliers and contract

manufacturers to customer

markets

Production support Finished

Goods and After Market

distributions incl complex

receiving and picking POSO

Mgmt Kitting and VAS VMI

Services

TAPA security and continous

improvement quality

programs

Customer Service Centre

set-up and expertise

11

hellipenabling leading companies to manage and excel

their complex supply chain

Automotive Consumer Electronics Industrial

Growth of Bio Products

New bio drugs needing cold chain services are increasing

More demand for highest safety and security in transportation

New transportation lanes are growing due to short self life of bio drugs

Very expensive amp sensitive products ndash cost of transportation is minor

Increased Regulation

Emerging Markets

Specialized Solutions

Governmental regulations requiring pedigree chain of custody

Strict control visibility needed in a closed loop supply chain

Pharma industry is now issuing own guidelines for transportation

Single global service provider one stop shop now has great value

New wealth creating demand for high end drugs

Personal amp Targeted drugs creating new supply chains

Generic Market driving growth in emerging markets

Traditional manufacturing amp distribution models are changing fast

Each product has unique transportation requirement amp standards

Cold Chain Solution and Global Security are key requirements

Door to Room service for Medical Technology sectors

Focus on driving efficiency and streamlined supply chain

Trend Effect on Logistics

Global Trends In The Healthcare Market

12

Healthcare Logistics Challenges For Costa Rica

bullLimited GDP compliance (Good Distribution Practices)

bullInadequate cold chain services and compliance support

bullProduct security and cargo security

bullRegulatory issues and compliance (FDA amp EC Directives)

bullCost pressures to operate within budget

bullTransportation service solutions and lift capacity

bullTime to market amp product life cycle ndash need streamlined supply chain

bullPerformance pressure from various groups

bullDirect shipments to end customer in USA Asia and Europe

Into Country Solutions

bull Schenker has several years of experience providing In House

experts who will work side by side with the Customer providing the

necessary logistics expertise at considerably low cost

bull The professionals are consistently trained and capable of taking

decisions over the Traffic Flow speeding up the process maintain

the Customer fully informed participating on internal Customer

meetings and working on the Action Plan over the Forecasted

volumes

bull Schenker Costa Rica has the experiencie in handling this type of

operations for many healthcare companies under Free Trade

Zones where we as a Third Party Logistics become a key to keep

the product flow running from Supplier to Customer

15

Our Healthcare Customers

16

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

While the reduction of logistics costs has been

the primary objective of 3PL until recently

customers have also been increasingly

demanding solutions that help to improve

logistics quality and reduce their

environmental damages Based on research

analysis building and implementation in the

logistics process is able to achieve cost

reductions as well as improvements in

logistics quality that were not possible through

individual optimization

Improving logistics efficiency through 3PL

18

We provide long-term logistics solutions for our

customersrsquo complex supply chains

19

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

Why Schenker

Logistics Services

Schenker can offer on a Global Basis several Logistics Services such as for example Reverse Logistics where Schenker can manage the entire process of return and repair of equipments acting on behalf of the Customer and servicing the end Consumer

By having a third party managing their Return and Repair Services the Healthcare Customer can focus on producing and selling Equipments

Schenker can hire Technicians who will be trained and certified by the Customer to repair any of their equipments

The activities may include

bull Call Centerbull Pick Up Schedulingbull Repairbull Parts Inventory Managementbull DeliveryReturn of the Equipments

Reductions in

transport and

distribution costs

bull Reduce logistics costs and improve the visibility

bull Reduce additional logistics investments

Create more

value and service

for customers

bull Reduced delivery lead time can realize delayed

order dead line

bull Support for high-frequency small lot deliveries

Improved logistics

quality and work

efficiency

bull Improve loading ratio on trucks and distribution

quality

bull Optimize inventory level and reduce

administrative workloads

Storage Space

reduction increase

production

bull Focus the workforce to improve quality and

production

bullMore space devoted to manufacturing and

administration

A Good Service Provider Should Provide The

Following advantage for the Industry

22

Page 8: Tercerización de Manejo de Inventarios

8

DB Schenker has received numerous industry awards and recognition for our

contract logistics and SCM competence

9

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

10

Our Products and Solutions capitalize on long years of

experience and know-how on key industry verticals

Automotive Consumer Electronics Industrial

Broad scope of experience

on multiple OEMs TierXs

and Aftermarket logistics

interacting services

JITJISKanban Deleiveries

Sequencing Light Assembly

storage and distribution of

spare parts Returns

Management

Standardizations which can

be used to replicate solutions

quickly and globally

Continuous Improvement

and Lean Logistics strategy

driven operations

Global transfer of Know How

and Competences

Multi-user distribution

centres in key markets to

maximize flexibility

Dedicated solutions tailor

made for large global

manufacturers

Experience with complex

retail requirements

Specific co-packing

solutions scalable and

robustly integrated into

WMS solutions

Proven quality

management and

continuous improvement

Established global spare

parts network in order to

guarantee fast local

maintenance services for

MRO parts including

bdquopower-by-the-hourldquo service

Aero WMS covering all

network sites

Professional customs

clearance service to ensure

short term article availability

Long time experience in

tool crib service including

reverse logistics

management

Transport control centre

organizes last mile delivery

to avoid downtime costs

Long-established solutions

deployed globally for leading

electronics companies

Globally integrated end to

end solutions extending from

suppliers and contract

manufacturers to customer

markets

Production support Finished

Goods and After Market

distributions incl complex

receiving and picking POSO

Mgmt Kitting and VAS VMI

Services

TAPA security and continous

improvement quality

programs

Customer Service Centre

set-up and expertise

11

hellipenabling leading companies to manage and excel

their complex supply chain

Automotive Consumer Electronics Industrial

Growth of Bio Products

New bio drugs needing cold chain services are increasing

More demand for highest safety and security in transportation

New transportation lanes are growing due to short self life of bio drugs

Very expensive amp sensitive products ndash cost of transportation is minor

Increased Regulation

Emerging Markets

Specialized Solutions

Governmental regulations requiring pedigree chain of custody

Strict control visibility needed in a closed loop supply chain

Pharma industry is now issuing own guidelines for transportation

Single global service provider one stop shop now has great value

New wealth creating demand for high end drugs

Personal amp Targeted drugs creating new supply chains

Generic Market driving growth in emerging markets

Traditional manufacturing amp distribution models are changing fast

Each product has unique transportation requirement amp standards

Cold Chain Solution and Global Security are key requirements

Door to Room service for Medical Technology sectors

Focus on driving efficiency and streamlined supply chain

Trend Effect on Logistics

Global Trends In The Healthcare Market

12

Healthcare Logistics Challenges For Costa Rica

bullLimited GDP compliance (Good Distribution Practices)

bullInadequate cold chain services and compliance support

bullProduct security and cargo security

bullRegulatory issues and compliance (FDA amp EC Directives)

bullCost pressures to operate within budget

bullTransportation service solutions and lift capacity

bullTime to market amp product life cycle ndash need streamlined supply chain

bullPerformance pressure from various groups

bullDirect shipments to end customer in USA Asia and Europe

Into Country Solutions

bull Schenker has several years of experience providing In House

experts who will work side by side with the Customer providing the

necessary logistics expertise at considerably low cost

bull The professionals are consistently trained and capable of taking

decisions over the Traffic Flow speeding up the process maintain

the Customer fully informed participating on internal Customer

meetings and working on the Action Plan over the Forecasted

volumes

bull Schenker Costa Rica has the experiencie in handling this type of

operations for many healthcare companies under Free Trade

Zones where we as a Third Party Logistics become a key to keep

the product flow running from Supplier to Customer

15

Our Healthcare Customers

16

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

While the reduction of logistics costs has been

the primary objective of 3PL until recently

customers have also been increasingly

demanding solutions that help to improve

logistics quality and reduce their

environmental damages Based on research

analysis building and implementation in the

logistics process is able to achieve cost

reductions as well as improvements in

logistics quality that were not possible through

individual optimization

Improving logistics efficiency through 3PL

18

We provide long-term logistics solutions for our

customersrsquo complex supply chains

19

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

Why Schenker

Logistics Services

Schenker can offer on a Global Basis several Logistics Services such as for example Reverse Logistics where Schenker can manage the entire process of return and repair of equipments acting on behalf of the Customer and servicing the end Consumer

By having a third party managing their Return and Repair Services the Healthcare Customer can focus on producing and selling Equipments

Schenker can hire Technicians who will be trained and certified by the Customer to repair any of their equipments

The activities may include

bull Call Centerbull Pick Up Schedulingbull Repairbull Parts Inventory Managementbull DeliveryReturn of the Equipments

Reductions in

transport and

distribution costs

bull Reduce logistics costs and improve the visibility

bull Reduce additional logistics investments

Create more

value and service

for customers

bull Reduced delivery lead time can realize delayed

order dead line

bull Support for high-frequency small lot deliveries

Improved logistics

quality and work

efficiency

bull Improve loading ratio on trucks and distribution

quality

bull Optimize inventory level and reduce

administrative workloads

Storage Space

reduction increase

production

bull Focus the workforce to improve quality and

production

bullMore space devoted to manufacturing and

administration

A Good Service Provider Should Provide The

Following advantage for the Industry

22

Page 9: Tercerización de Manejo de Inventarios

9

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

10

Our Products and Solutions capitalize on long years of

experience and know-how on key industry verticals

Automotive Consumer Electronics Industrial

Broad scope of experience

on multiple OEMs TierXs

and Aftermarket logistics

interacting services

JITJISKanban Deleiveries

Sequencing Light Assembly

storage and distribution of

spare parts Returns

Management

Standardizations which can

be used to replicate solutions

quickly and globally

Continuous Improvement

and Lean Logistics strategy

driven operations

Global transfer of Know How

and Competences

Multi-user distribution

centres in key markets to

maximize flexibility

Dedicated solutions tailor

made for large global

manufacturers

Experience with complex

retail requirements

Specific co-packing

solutions scalable and

robustly integrated into

WMS solutions

Proven quality

management and

continuous improvement

Established global spare

parts network in order to

guarantee fast local

maintenance services for

MRO parts including

bdquopower-by-the-hourldquo service

Aero WMS covering all

network sites

Professional customs

clearance service to ensure

short term article availability

Long time experience in

tool crib service including

reverse logistics

management

Transport control centre

organizes last mile delivery

to avoid downtime costs

Long-established solutions

deployed globally for leading

electronics companies

Globally integrated end to

end solutions extending from

suppliers and contract

manufacturers to customer

markets

Production support Finished

Goods and After Market

distributions incl complex

receiving and picking POSO

Mgmt Kitting and VAS VMI

Services

TAPA security and continous

improvement quality

programs

Customer Service Centre

set-up and expertise

11

hellipenabling leading companies to manage and excel

their complex supply chain

Automotive Consumer Electronics Industrial

Growth of Bio Products

New bio drugs needing cold chain services are increasing

More demand for highest safety and security in transportation

New transportation lanes are growing due to short self life of bio drugs

Very expensive amp sensitive products ndash cost of transportation is minor

Increased Regulation

Emerging Markets

Specialized Solutions

Governmental regulations requiring pedigree chain of custody

Strict control visibility needed in a closed loop supply chain

Pharma industry is now issuing own guidelines for transportation

Single global service provider one stop shop now has great value

New wealth creating demand for high end drugs

Personal amp Targeted drugs creating new supply chains

Generic Market driving growth in emerging markets

Traditional manufacturing amp distribution models are changing fast

Each product has unique transportation requirement amp standards

Cold Chain Solution and Global Security are key requirements

Door to Room service for Medical Technology sectors

Focus on driving efficiency and streamlined supply chain

Trend Effect on Logistics

Global Trends In The Healthcare Market

12

Healthcare Logistics Challenges For Costa Rica

bullLimited GDP compliance (Good Distribution Practices)

bullInadequate cold chain services and compliance support

bullProduct security and cargo security

bullRegulatory issues and compliance (FDA amp EC Directives)

bullCost pressures to operate within budget

bullTransportation service solutions and lift capacity

bullTime to market amp product life cycle ndash need streamlined supply chain

bullPerformance pressure from various groups

bullDirect shipments to end customer in USA Asia and Europe

Into Country Solutions

bull Schenker has several years of experience providing In House

experts who will work side by side with the Customer providing the

necessary logistics expertise at considerably low cost

bull The professionals are consistently trained and capable of taking

decisions over the Traffic Flow speeding up the process maintain

the Customer fully informed participating on internal Customer

meetings and working on the Action Plan over the Forecasted

volumes

bull Schenker Costa Rica has the experiencie in handling this type of

operations for many healthcare companies under Free Trade

Zones where we as a Third Party Logistics become a key to keep

the product flow running from Supplier to Customer

15

Our Healthcare Customers

16

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

While the reduction of logistics costs has been

the primary objective of 3PL until recently

customers have also been increasingly

demanding solutions that help to improve

logistics quality and reduce their

environmental damages Based on research

analysis building and implementation in the

logistics process is able to achieve cost

reductions as well as improvements in

logistics quality that were not possible through

individual optimization

Improving logistics efficiency through 3PL

18

We provide long-term logistics solutions for our

customersrsquo complex supply chains

19

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

Why Schenker

Logistics Services

Schenker can offer on a Global Basis several Logistics Services such as for example Reverse Logistics where Schenker can manage the entire process of return and repair of equipments acting on behalf of the Customer and servicing the end Consumer

By having a third party managing their Return and Repair Services the Healthcare Customer can focus on producing and selling Equipments

Schenker can hire Technicians who will be trained and certified by the Customer to repair any of their equipments

The activities may include

bull Call Centerbull Pick Up Schedulingbull Repairbull Parts Inventory Managementbull DeliveryReturn of the Equipments

Reductions in

transport and

distribution costs

bull Reduce logistics costs and improve the visibility

bull Reduce additional logistics investments

Create more

value and service

for customers

bull Reduced delivery lead time can realize delayed

order dead line

bull Support for high-frequency small lot deliveries

Improved logistics

quality and work

efficiency

bull Improve loading ratio on trucks and distribution

quality

bull Optimize inventory level and reduce

administrative workloads

Storage Space

reduction increase

production

bull Focus the workforce to improve quality and

production

bullMore space devoted to manufacturing and

administration

A Good Service Provider Should Provide The

Following advantage for the Industry

22

Page 10: Tercerización de Manejo de Inventarios

10

Our Products and Solutions capitalize on long years of

experience and know-how on key industry verticals

Automotive Consumer Electronics Industrial

Broad scope of experience

on multiple OEMs TierXs

and Aftermarket logistics

interacting services

JITJISKanban Deleiveries

Sequencing Light Assembly

storage and distribution of

spare parts Returns

Management

Standardizations which can

be used to replicate solutions

quickly and globally

Continuous Improvement

and Lean Logistics strategy

driven operations

Global transfer of Know How

and Competences

Multi-user distribution

centres in key markets to

maximize flexibility

Dedicated solutions tailor

made for large global

manufacturers

Experience with complex

retail requirements

Specific co-packing

solutions scalable and

robustly integrated into

WMS solutions

Proven quality

management and

continuous improvement

Established global spare

parts network in order to

guarantee fast local

maintenance services for

MRO parts including

bdquopower-by-the-hourldquo service

Aero WMS covering all

network sites

Professional customs

clearance service to ensure

short term article availability

Long time experience in

tool crib service including

reverse logistics

management

Transport control centre

organizes last mile delivery

to avoid downtime costs

Long-established solutions

deployed globally for leading

electronics companies

Globally integrated end to

end solutions extending from

suppliers and contract

manufacturers to customer

markets

Production support Finished

Goods and After Market

distributions incl complex

receiving and picking POSO

Mgmt Kitting and VAS VMI

Services

TAPA security and continous

improvement quality

programs

Customer Service Centre

set-up and expertise

11

hellipenabling leading companies to manage and excel

their complex supply chain

Automotive Consumer Electronics Industrial

Growth of Bio Products

New bio drugs needing cold chain services are increasing

More demand for highest safety and security in transportation

New transportation lanes are growing due to short self life of bio drugs

Very expensive amp sensitive products ndash cost of transportation is minor

Increased Regulation

Emerging Markets

Specialized Solutions

Governmental regulations requiring pedigree chain of custody

Strict control visibility needed in a closed loop supply chain

Pharma industry is now issuing own guidelines for transportation

Single global service provider one stop shop now has great value

New wealth creating demand for high end drugs

Personal amp Targeted drugs creating new supply chains

Generic Market driving growth in emerging markets

Traditional manufacturing amp distribution models are changing fast

Each product has unique transportation requirement amp standards

Cold Chain Solution and Global Security are key requirements

Door to Room service for Medical Technology sectors

Focus on driving efficiency and streamlined supply chain

Trend Effect on Logistics

Global Trends In The Healthcare Market

12

Healthcare Logistics Challenges For Costa Rica

bullLimited GDP compliance (Good Distribution Practices)

bullInadequate cold chain services and compliance support

bullProduct security and cargo security

bullRegulatory issues and compliance (FDA amp EC Directives)

bullCost pressures to operate within budget

bullTransportation service solutions and lift capacity

bullTime to market amp product life cycle ndash need streamlined supply chain

bullPerformance pressure from various groups

bullDirect shipments to end customer in USA Asia and Europe

Into Country Solutions

bull Schenker has several years of experience providing In House

experts who will work side by side with the Customer providing the

necessary logistics expertise at considerably low cost

bull The professionals are consistently trained and capable of taking

decisions over the Traffic Flow speeding up the process maintain

the Customer fully informed participating on internal Customer

meetings and working on the Action Plan over the Forecasted

volumes

bull Schenker Costa Rica has the experiencie in handling this type of

operations for many healthcare companies under Free Trade

Zones where we as a Third Party Logistics become a key to keep

the product flow running from Supplier to Customer

15

Our Healthcare Customers

16

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

While the reduction of logistics costs has been

the primary objective of 3PL until recently

customers have also been increasingly

demanding solutions that help to improve

logistics quality and reduce their

environmental damages Based on research

analysis building and implementation in the

logistics process is able to achieve cost

reductions as well as improvements in

logistics quality that were not possible through

individual optimization

Improving logistics efficiency through 3PL

18

We provide long-term logistics solutions for our

customersrsquo complex supply chains

19

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

Why Schenker

Logistics Services

Schenker can offer on a Global Basis several Logistics Services such as for example Reverse Logistics where Schenker can manage the entire process of return and repair of equipments acting on behalf of the Customer and servicing the end Consumer

By having a third party managing their Return and Repair Services the Healthcare Customer can focus on producing and selling Equipments

Schenker can hire Technicians who will be trained and certified by the Customer to repair any of their equipments

The activities may include

bull Call Centerbull Pick Up Schedulingbull Repairbull Parts Inventory Managementbull DeliveryReturn of the Equipments

Reductions in

transport and

distribution costs

bull Reduce logistics costs and improve the visibility

bull Reduce additional logistics investments

Create more

value and service

for customers

bull Reduced delivery lead time can realize delayed

order dead line

bull Support for high-frequency small lot deliveries

Improved logistics

quality and work

efficiency

bull Improve loading ratio on trucks and distribution

quality

bull Optimize inventory level and reduce

administrative workloads

Storage Space

reduction increase

production

bull Focus the workforce to improve quality and

production

bullMore space devoted to manufacturing and

administration

A Good Service Provider Should Provide The

Following advantage for the Industry

22

Page 11: Tercerización de Manejo de Inventarios

11

hellipenabling leading companies to manage and excel

their complex supply chain

Automotive Consumer Electronics Industrial

Growth of Bio Products

New bio drugs needing cold chain services are increasing

More demand for highest safety and security in transportation

New transportation lanes are growing due to short self life of bio drugs

Very expensive amp sensitive products ndash cost of transportation is minor

Increased Regulation

Emerging Markets

Specialized Solutions

Governmental regulations requiring pedigree chain of custody

Strict control visibility needed in a closed loop supply chain

Pharma industry is now issuing own guidelines for transportation

Single global service provider one stop shop now has great value

New wealth creating demand for high end drugs

Personal amp Targeted drugs creating new supply chains

Generic Market driving growth in emerging markets

Traditional manufacturing amp distribution models are changing fast

Each product has unique transportation requirement amp standards

Cold Chain Solution and Global Security are key requirements

Door to Room service for Medical Technology sectors

Focus on driving efficiency and streamlined supply chain

Trend Effect on Logistics

Global Trends In The Healthcare Market

12

Healthcare Logistics Challenges For Costa Rica

bullLimited GDP compliance (Good Distribution Practices)

bullInadequate cold chain services and compliance support

bullProduct security and cargo security

bullRegulatory issues and compliance (FDA amp EC Directives)

bullCost pressures to operate within budget

bullTransportation service solutions and lift capacity

bullTime to market amp product life cycle ndash need streamlined supply chain

bullPerformance pressure from various groups

bullDirect shipments to end customer in USA Asia and Europe

Into Country Solutions

bull Schenker has several years of experience providing In House

experts who will work side by side with the Customer providing the

necessary logistics expertise at considerably low cost

bull The professionals are consistently trained and capable of taking

decisions over the Traffic Flow speeding up the process maintain

the Customer fully informed participating on internal Customer

meetings and working on the Action Plan over the Forecasted

volumes

bull Schenker Costa Rica has the experiencie in handling this type of

operations for many healthcare companies under Free Trade

Zones where we as a Third Party Logistics become a key to keep

the product flow running from Supplier to Customer

15

Our Healthcare Customers

16

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

While the reduction of logistics costs has been

the primary objective of 3PL until recently

customers have also been increasingly

demanding solutions that help to improve

logistics quality and reduce their

environmental damages Based on research

analysis building and implementation in the

logistics process is able to achieve cost

reductions as well as improvements in

logistics quality that were not possible through

individual optimization

Improving logistics efficiency through 3PL

18

We provide long-term logistics solutions for our

customersrsquo complex supply chains

19

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

Why Schenker

Logistics Services

Schenker can offer on a Global Basis several Logistics Services such as for example Reverse Logistics where Schenker can manage the entire process of return and repair of equipments acting on behalf of the Customer and servicing the end Consumer

By having a third party managing their Return and Repair Services the Healthcare Customer can focus on producing and selling Equipments

Schenker can hire Technicians who will be trained and certified by the Customer to repair any of their equipments

The activities may include

bull Call Centerbull Pick Up Schedulingbull Repairbull Parts Inventory Managementbull DeliveryReturn of the Equipments

Reductions in

transport and

distribution costs

bull Reduce logistics costs and improve the visibility

bull Reduce additional logistics investments

Create more

value and service

for customers

bull Reduced delivery lead time can realize delayed

order dead line

bull Support for high-frequency small lot deliveries

Improved logistics

quality and work

efficiency

bull Improve loading ratio on trucks and distribution

quality

bull Optimize inventory level and reduce

administrative workloads

Storage Space

reduction increase

production

bull Focus the workforce to improve quality and

production

bullMore space devoted to manufacturing and

administration

A Good Service Provider Should Provide The

Following advantage for the Industry

22

Page 12: Tercerización de Manejo de Inventarios

Growth of Bio Products

New bio drugs needing cold chain services are increasing

More demand for highest safety and security in transportation

New transportation lanes are growing due to short self life of bio drugs

Very expensive amp sensitive products ndash cost of transportation is minor

Increased Regulation

Emerging Markets

Specialized Solutions

Governmental regulations requiring pedigree chain of custody

Strict control visibility needed in a closed loop supply chain

Pharma industry is now issuing own guidelines for transportation

Single global service provider one stop shop now has great value

New wealth creating demand for high end drugs

Personal amp Targeted drugs creating new supply chains

Generic Market driving growth in emerging markets

Traditional manufacturing amp distribution models are changing fast

Each product has unique transportation requirement amp standards

Cold Chain Solution and Global Security are key requirements

Door to Room service for Medical Technology sectors

Focus on driving efficiency and streamlined supply chain

Trend Effect on Logistics

Global Trends In The Healthcare Market

12

Healthcare Logistics Challenges For Costa Rica

bullLimited GDP compliance (Good Distribution Practices)

bullInadequate cold chain services and compliance support

bullProduct security and cargo security

bullRegulatory issues and compliance (FDA amp EC Directives)

bullCost pressures to operate within budget

bullTransportation service solutions and lift capacity

bullTime to market amp product life cycle ndash need streamlined supply chain

bullPerformance pressure from various groups

bullDirect shipments to end customer in USA Asia and Europe

Into Country Solutions

bull Schenker has several years of experience providing In House

experts who will work side by side with the Customer providing the

necessary logistics expertise at considerably low cost

bull The professionals are consistently trained and capable of taking

decisions over the Traffic Flow speeding up the process maintain

the Customer fully informed participating on internal Customer

meetings and working on the Action Plan over the Forecasted

volumes

bull Schenker Costa Rica has the experiencie in handling this type of

operations for many healthcare companies under Free Trade

Zones where we as a Third Party Logistics become a key to keep

the product flow running from Supplier to Customer

15

Our Healthcare Customers

16

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

While the reduction of logistics costs has been

the primary objective of 3PL until recently

customers have also been increasingly

demanding solutions that help to improve

logistics quality and reduce their

environmental damages Based on research

analysis building and implementation in the

logistics process is able to achieve cost

reductions as well as improvements in

logistics quality that were not possible through

individual optimization

Improving logistics efficiency through 3PL

18

We provide long-term logistics solutions for our

customersrsquo complex supply chains

19

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

Why Schenker

Logistics Services

Schenker can offer on a Global Basis several Logistics Services such as for example Reverse Logistics where Schenker can manage the entire process of return and repair of equipments acting on behalf of the Customer and servicing the end Consumer

By having a third party managing their Return and Repair Services the Healthcare Customer can focus on producing and selling Equipments

Schenker can hire Technicians who will be trained and certified by the Customer to repair any of their equipments

The activities may include

bull Call Centerbull Pick Up Schedulingbull Repairbull Parts Inventory Managementbull DeliveryReturn of the Equipments

Reductions in

transport and

distribution costs

bull Reduce logistics costs and improve the visibility

bull Reduce additional logistics investments

Create more

value and service

for customers

bull Reduced delivery lead time can realize delayed

order dead line

bull Support for high-frequency small lot deliveries

Improved logistics

quality and work

efficiency

bull Improve loading ratio on trucks and distribution

quality

bull Optimize inventory level and reduce

administrative workloads

Storage Space

reduction increase

production

bull Focus the workforce to improve quality and

production

bullMore space devoted to manufacturing and

administration

A Good Service Provider Should Provide The

Following advantage for the Industry

22

Page 13: Tercerización de Manejo de Inventarios

Healthcare Logistics Challenges For Costa Rica

bullLimited GDP compliance (Good Distribution Practices)

bullInadequate cold chain services and compliance support

bullProduct security and cargo security

bullRegulatory issues and compliance (FDA amp EC Directives)

bullCost pressures to operate within budget

bullTransportation service solutions and lift capacity

bullTime to market amp product life cycle ndash need streamlined supply chain

bullPerformance pressure from various groups

bullDirect shipments to end customer in USA Asia and Europe

Into Country Solutions

bull Schenker has several years of experience providing In House

experts who will work side by side with the Customer providing the

necessary logistics expertise at considerably low cost

bull The professionals are consistently trained and capable of taking

decisions over the Traffic Flow speeding up the process maintain

the Customer fully informed participating on internal Customer

meetings and working on the Action Plan over the Forecasted

volumes

bull Schenker Costa Rica has the experiencie in handling this type of

operations for many healthcare companies under Free Trade

Zones where we as a Third Party Logistics become a key to keep

the product flow running from Supplier to Customer

15

Our Healthcare Customers

16

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

While the reduction of logistics costs has been

the primary objective of 3PL until recently

customers have also been increasingly

demanding solutions that help to improve

logistics quality and reduce their

environmental damages Based on research

analysis building and implementation in the

logistics process is able to achieve cost

reductions as well as improvements in

logistics quality that were not possible through

individual optimization

Improving logistics efficiency through 3PL

18

We provide long-term logistics solutions for our

customersrsquo complex supply chains

19

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

Why Schenker

Logistics Services

Schenker can offer on a Global Basis several Logistics Services such as for example Reverse Logistics where Schenker can manage the entire process of return and repair of equipments acting on behalf of the Customer and servicing the end Consumer

By having a third party managing their Return and Repair Services the Healthcare Customer can focus on producing and selling Equipments

Schenker can hire Technicians who will be trained and certified by the Customer to repair any of their equipments

The activities may include

bull Call Centerbull Pick Up Schedulingbull Repairbull Parts Inventory Managementbull DeliveryReturn of the Equipments

Reductions in

transport and

distribution costs

bull Reduce logistics costs and improve the visibility

bull Reduce additional logistics investments

Create more

value and service

for customers

bull Reduced delivery lead time can realize delayed

order dead line

bull Support for high-frequency small lot deliveries

Improved logistics

quality and work

efficiency

bull Improve loading ratio on trucks and distribution

quality

bull Optimize inventory level and reduce

administrative workloads

Storage Space

reduction increase

production

bull Focus the workforce to improve quality and

production

bullMore space devoted to manufacturing and

administration

A Good Service Provider Should Provide The

Following advantage for the Industry

22

Page 14: Tercerización de Manejo de Inventarios

Into Country Solutions

bull Schenker has several years of experience providing In House

experts who will work side by side with the Customer providing the

necessary logistics expertise at considerably low cost

bull The professionals are consistently trained and capable of taking

decisions over the Traffic Flow speeding up the process maintain

the Customer fully informed participating on internal Customer

meetings and working on the Action Plan over the Forecasted

volumes

bull Schenker Costa Rica has the experiencie in handling this type of

operations for many healthcare companies under Free Trade

Zones where we as a Third Party Logistics become a key to keep

the product flow running from Supplier to Customer

15

Our Healthcare Customers

16

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

While the reduction of logistics costs has been

the primary objective of 3PL until recently

customers have also been increasingly

demanding solutions that help to improve

logistics quality and reduce their

environmental damages Based on research

analysis building and implementation in the

logistics process is able to achieve cost

reductions as well as improvements in

logistics quality that were not possible through

individual optimization

Improving logistics efficiency through 3PL

18

We provide long-term logistics solutions for our

customersrsquo complex supply chains

19

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

Why Schenker

Logistics Services

Schenker can offer on a Global Basis several Logistics Services such as for example Reverse Logistics where Schenker can manage the entire process of return and repair of equipments acting on behalf of the Customer and servicing the end Consumer

By having a third party managing their Return and Repair Services the Healthcare Customer can focus on producing and selling Equipments

Schenker can hire Technicians who will be trained and certified by the Customer to repair any of their equipments

The activities may include

bull Call Centerbull Pick Up Schedulingbull Repairbull Parts Inventory Managementbull DeliveryReturn of the Equipments

Reductions in

transport and

distribution costs

bull Reduce logistics costs and improve the visibility

bull Reduce additional logistics investments

Create more

value and service

for customers

bull Reduced delivery lead time can realize delayed

order dead line

bull Support for high-frequency small lot deliveries

Improved logistics

quality and work

efficiency

bull Improve loading ratio on trucks and distribution

quality

bull Optimize inventory level and reduce

administrative workloads

Storage Space

reduction increase

production

bull Focus the workforce to improve quality and

production

bullMore space devoted to manufacturing and

administration

A Good Service Provider Should Provide The

Following advantage for the Industry

22

Page 15: Tercerización de Manejo de Inventarios

15

Our Healthcare Customers

16

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

While the reduction of logistics costs has been

the primary objective of 3PL until recently

customers have also been increasingly

demanding solutions that help to improve

logistics quality and reduce their

environmental damages Based on research

analysis building and implementation in the

logistics process is able to achieve cost

reductions as well as improvements in

logistics quality that were not possible through

individual optimization

Improving logistics efficiency through 3PL

18

We provide long-term logistics solutions for our

customersrsquo complex supply chains

19

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

Why Schenker

Logistics Services

Schenker can offer on a Global Basis several Logistics Services such as for example Reverse Logistics where Schenker can manage the entire process of return and repair of equipments acting on behalf of the Customer and servicing the end Consumer

By having a third party managing their Return and Repair Services the Healthcare Customer can focus on producing and selling Equipments

Schenker can hire Technicians who will be trained and certified by the Customer to repair any of their equipments

The activities may include

bull Call Centerbull Pick Up Schedulingbull Repairbull Parts Inventory Managementbull DeliveryReturn of the Equipments

Reductions in

transport and

distribution costs

bull Reduce logistics costs and improve the visibility

bull Reduce additional logistics investments

Create more

value and service

for customers

bull Reduced delivery lead time can realize delayed

order dead line

bull Support for high-frequency small lot deliveries

Improved logistics

quality and work

efficiency

bull Improve loading ratio on trucks and distribution

quality

bull Optimize inventory level and reduce

administrative workloads

Storage Space

reduction increase

production

bull Focus the workforce to improve quality and

production

bullMore space devoted to manufacturing and

administration

A Good Service Provider Should Provide The

Following advantage for the Industry

22

Page 16: Tercerización de Manejo de Inventarios

16

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

While the reduction of logistics costs has been

the primary objective of 3PL until recently

customers have also been increasingly

demanding solutions that help to improve

logistics quality and reduce their

environmental damages Based on research

analysis building and implementation in the

logistics process is able to achieve cost

reductions as well as improvements in

logistics quality that were not possible through

individual optimization

Improving logistics efficiency through 3PL

18

We provide long-term logistics solutions for our

customersrsquo complex supply chains

19

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

Why Schenker

Logistics Services

Schenker can offer on a Global Basis several Logistics Services such as for example Reverse Logistics where Schenker can manage the entire process of return and repair of equipments acting on behalf of the Customer and servicing the end Consumer

By having a third party managing their Return and Repair Services the Healthcare Customer can focus on producing and selling Equipments

Schenker can hire Technicians who will be trained and certified by the Customer to repair any of their equipments

The activities may include

bull Call Centerbull Pick Up Schedulingbull Repairbull Parts Inventory Managementbull DeliveryReturn of the Equipments

Reductions in

transport and

distribution costs

bull Reduce logistics costs and improve the visibility

bull Reduce additional logistics investments

Create more

value and service

for customers

bull Reduced delivery lead time can realize delayed

order dead line

bull Support for high-frequency small lot deliveries

Improved logistics

quality and work

efficiency

bull Improve loading ratio on trucks and distribution

quality

bull Optimize inventory level and reduce

administrative workloads

Storage Space

reduction increase

production

bull Focus the workforce to improve quality and

production

bullMore space devoted to manufacturing and

administration

A Good Service Provider Should Provide The

Following advantage for the Industry

22

Page 17: Tercerización de Manejo de Inventarios

While the reduction of logistics costs has been

the primary objective of 3PL until recently

customers have also been increasingly

demanding solutions that help to improve

logistics quality and reduce their

environmental damages Based on research

analysis building and implementation in the

logistics process is able to achieve cost

reductions as well as improvements in

logistics quality that were not possible through

individual optimization

Improving logistics efficiency through 3PL

18

We provide long-term logistics solutions for our

customersrsquo complex supply chains

19

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

Why Schenker

Logistics Services

Schenker can offer on a Global Basis several Logistics Services such as for example Reverse Logistics where Schenker can manage the entire process of return and repair of equipments acting on behalf of the Customer and servicing the end Consumer

By having a third party managing their Return and Repair Services the Healthcare Customer can focus on producing and selling Equipments

Schenker can hire Technicians who will be trained and certified by the Customer to repair any of their equipments

The activities may include

bull Call Centerbull Pick Up Schedulingbull Repairbull Parts Inventory Managementbull DeliveryReturn of the Equipments

Reductions in

transport and

distribution costs

bull Reduce logistics costs and improve the visibility

bull Reduce additional logistics investments

Create more

value and service

for customers

bull Reduced delivery lead time can realize delayed

order dead line

bull Support for high-frequency small lot deliveries

Improved logistics

quality and work

efficiency

bull Improve loading ratio on trucks and distribution

quality

bull Optimize inventory level and reduce

administrative workloads

Storage Space

reduction increase

production

bull Focus the workforce to improve quality and

production

bullMore space devoted to manufacturing and

administration

A Good Service Provider Should Provide The

Following advantage for the Industry

22

Page 18: Tercerización de Manejo de Inventarios

18

We provide long-term logistics solutions for our

customersrsquo complex supply chains

19

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

Why Schenker

Logistics Services

Schenker can offer on a Global Basis several Logistics Services such as for example Reverse Logistics where Schenker can manage the entire process of return and repair of equipments acting on behalf of the Customer and servicing the end Consumer

By having a third party managing their Return and Repair Services the Healthcare Customer can focus on producing and selling Equipments

Schenker can hire Technicians who will be trained and certified by the Customer to repair any of their equipments

The activities may include

bull Call Centerbull Pick Up Schedulingbull Repairbull Parts Inventory Managementbull DeliveryReturn of the Equipments

Reductions in

transport and

distribution costs

bull Reduce logistics costs and improve the visibility

bull Reduce additional logistics investments

Create more

value and service

for customers

bull Reduced delivery lead time can realize delayed

order dead line

bull Support for high-frequency small lot deliveries

Improved logistics

quality and work

efficiency

bull Improve loading ratio on trucks and distribution

quality

bull Optimize inventory level and reduce

administrative workloads

Storage Space

reduction increase

production

bull Focus the workforce to improve quality and

production

bullMore space devoted to manufacturing and

administration

A Good Service Provider Should Provide The

Following advantage for the Industry

22

Page 19: Tercerización de Manejo de Inventarios

19

Our Supply Chain Solutions and Industry Expertise2

DB Schenker Contract Logistics SCM1

VMI Implementation3

Advantages of Using a Third Party Logistics Provider4

Why Schenker

Logistics Services

Schenker can offer on a Global Basis several Logistics Services such as for example Reverse Logistics where Schenker can manage the entire process of return and repair of equipments acting on behalf of the Customer and servicing the end Consumer

By having a third party managing their Return and Repair Services the Healthcare Customer can focus on producing and selling Equipments

Schenker can hire Technicians who will be trained and certified by the Customer to repair any of their equipments

The activities may include

bull Call Centerbull Pick Up Schedulingbull Repairbull Parts Inventory Managementbull DeliveryReturn of the Equipments

Reductions in

transport and

distribution costs

bull Reduce logistics costs and improve the visibility

bull Reduce additional logistics investments

Create more

value and service

for customers

bull Reduced delivery lead time can realize delayed

order dead line

bull Support for high-frequency small lot deliveries

Improved logistics

quality and work

efficiency

bull Improve loading ratio on trucks and distribution

quality

bull Optimize inventory level and reduce

administrative workloads

Storage Space

reduction increase

production

bull Focus the workforce to improve quality and

production

bullMore space devoted to manufacturing and

administration

A Good Service Provider Should Provide The

Following advantage for the Industry

22

Page 20: Tercerización de Manejo de Inventarios

Why Schenker

Logistics Services

Schenker can offer on a Global Basis several Logistics Services such as for example Reverse Logistics where Schenker can manage the entire process of return and repair of equipments acting on behalf of the Customer and servicing the end Consumer

By having a third party managing their Return and Repair Services the Healthcare Customer can focus on producing and selling Equipments

Schenker can hire Technicians who will be trained and certified by the Customer to repair any of their equipments

The activities may include

bull Call Centerbull Pick Up Schedulingbull Repairbull Parts Inventory Managementbull DeliveryReturn of the Equipments

Reductions in

transport and

distribution costs

bull Reduce logistics costs and improve the visibility

bull Reduce additional logistics investments

Create more

value and service

for customers

bull Reduced delivery lead time can realize delayed

order dead line

bull Support for high-frequency small lot deliveries

Improved logistics

quality and work

efficiency

bull Improve loading ratio on trucks and distribution

quality

bull Optimize inventory level and reduce

administrative workloads

Storage Space

reduction increase

production

bull Focus the workforce to improve quality and

production

bullMore space devoted to manufacturing and

administration

A Good Service Provider Should Provide The

Following advantage for the Industry

22

Page 21: Tercerización de Manejo de Inventarios

Reductions in

transport and

distribution costs

bull Reduce logistics costs and improve the visibility

bull Reduce additional logistics investments

Create more

value and service

for customers

bull Reduced delivery lead time can realize delayed

order dead line

bull Support for high-frequency small lot deliveries

Improved logistics

quality and work

efficiency

bull Improve loading ratio on trucks and distribution

quality

bull Optimize inventory level and reduce

administrative workloads

Storage Space

reduction increase

production

bull Focus the workforce to improve quality and

production

bullMore space devoted to manufacturing and

administration

A Good Service Provider Should Provide The

Following advantage for the Industry

22

Page 22: Tercerización de Manejo de Inventarios

22