People Group

Tender of Housing Related

Support (HRS) Services for

Socially Excluded Groups

People Group

This presentation is intended as a broad indication of our

current intentions and is subject to final approval within the

People Group prior to tenders being issued.

People Group

Services to be tendered

Services to support:

Single Homeless

People with non specialist needs (Generic)

Adult Offenders

People Group

Tender will not include

Services to support:

Young people at risk

Young people leaving care

Young parents

Young offenders aged 16 and 17

Gypsy and Traveller community

People Group

Purpose of Event

To inform providers of the tender

To ensure that potential bidders have a clear

understanding of our vision for HRS

To answer questions

To inform on tender timetable

People Group

What is Housing Related

Support? (1) HRS services provide support for people over the age of

16.

The aims of services are to:

Prevent problems that can cause homelessness,

hospitalisation or institutional care.

Support people to live as independently as possible.

Deliver high quality, planned and cost effective support

services.

People Group

What is Housing Related

Support? (2)

HRS Services support people to stay in their own home or

work towards living in their own home.

HRS can include:

Help to learn skills – e.g budgeting, cooking,

understanding and maintaining a tenancy,

housekeeping skills, safety within the home

Support to get benefits and services – e.g. register

with a local doctor, help to get the right benefits, help

to find other useful organisations

People Group

What is Housing Related

Support? (3)

Support to find training or employment

Support to prevent people becoming cut off from their

community - e.g. people who are at risk of being

homeless or at risk of offending

Prompting to take medication

People Group

Challenges and Opportunities

Anticipated rise in need levels and number of people

requiring support

Services need to be re-aligned

Savings required

Services need to work harder

Nature of HRS no longer restricted

People Group

Background

Cabinet authorised tender in April 2013

Strategic reviews conducted between 2009 and 2011

Needs analysis completed in February 2013.

People Group

Needs Analysis

Needs Analysis findings:

Demand exceeds current supply.

Division of funding between client groups needs

changing.

Resources need to be redistributed around the county

More robust approach needed to improve opportunities

in relation to education, training and employment.

The period of time over which clients currently receive

support varies widely.

People Group

So:

We must deliver better outcomes for more

people with reduced resources.

People Group

Service Design (1)

New services will:

Have an increased focus on early intervention and

prevention - Remit of floating support widened to include

outreach work

Deliver core outcomes (e.g. maximising income,

managing debt, tenancy management, independent

living skills, financial capability etc.).

Deliver improved outcomes on education, training and

employment

Deliver services to those most in need of HRS

Represent best value for money.

People Group

Service Design (2)

Provide more opportunities for ‘hard to reach’ individuals

to receive support.

Maximise the number of people supported through

innovation and quicker throughput .

Deliver effective multi agency working

Ensure clear pathways to join up with, e.g. mental health

and substance misuse services.

Be needs led with support tailored to individual needs

People Group

Performance Measurement

Performance measures to include:

Measurement of outcomes including Education, Training

and Employment

Testing of independence after exit from an HRS service.

Quality Assessment Framework involving self-

assessment by the service provider. This will be backed

up by contract monitoring visits looking at specific

aspects of service provision

Quality monitoring through a peer review network with

customers reviewing services for quality.

People Group

Services for Homeless

People(1) Services will be:

Available to customers from anywhere in Warwickshire

Operate as network of connected services with a single

referral, risk and assessment process.

Service providers will be expected to work with all other

homeless services as a network to maximise usage of

service

Have clear move-on protocols and resettlement

arrangements and robust reconnection arrangements.

Have developed links to the private rented sector.

People Group

Services for Homeless

People(2)

Direct access hostel provision

intensive support to ensure ready to move on within3 months.

Accommodation based

Maximum 12 months stay

engaging the customer with meaningful daytime activity

preparing the customer for independent living

Floating / Outreach Support

Maximum 12 months support

Support customers irrespective of accommodation status

People Group

People with Non Specialist Needs

(Generic) (1) Service(s) will:

Support family households as well as single people.

Be flexible in terms of how they provide support by using a range of

intervention tools at a range of locations to suit the customer.

Ensure customers successfully ‘float off’ the service within 6 months

Tier 1

For individuals/households in crisis and at immediate risk of

homelessness (within 28 days of eviction).

Short but intensive intervention for up to 6 weeks.

Service provider to have good links with local partners, e.g. Local

Housing Authorities, Citizens Advice Bureaux etc.

People Group

People with Non Specialist

Needs (Generic) (2) Tier 2

For those individuals / households who need longer term

intervention to resolve multiple issues.

Maximum support period of 6 months.

Tier 3

For those individuals/households who need very short term

intervention

Providing information, advice and guidance to prevent any

increased threat of homelessness.

Maximum of 3 hours of support

Signposting to other services

People Group

Adult Offenders(1)

Services will:

Operate as a network of connected services with a single referral,

risk and assessment process

Have clear move-on protocols and resettlement

Have developed links to the private rented sector

Establish a peer reviewing programme to monitoring quality and

performance that is undertaken and led by customers

Support customers irrespective of accommodation status, and work

with partners to prevent homelessness

Accommodation and floating support for a maximum of 12 months

People Group

Adult Offenders (2)

Duties to include:

improving the customer’s employability,

engaging the customer with a wide range of other services as

required,

engaging the customer with meaningful daytime activity

preparing the customer for independent living

Service providers will be expected to work with all other services for

adult offenders as a network to maximise usage of service.

The floating support service will be for maximum of 12 months and

linked directly to accommodation based service provision.

People Group

Proposed timetable

Issue tender - mid June

Tender return - early August

Notify bidders of intention to award - early October

Confirm award - mid October

New services commence - early January 2014

Contracts for 3 years with option to extend for 1 or 2 years at County

Council’s discretion