Temporary Resident Visa / Permits and Travel Documents Application ProcessTemporary Resident Visa and Permits and Travel Documents Application Process

Step 1 :Read complete information on the visa/permit requirements onthe CIC websiteand download the appropriate application forms and checklist relevant to the purpose of your visit. Please refer to the All About Your Visa page to obtain details on visas/permits.

As of4 September 2013, you may need to give your biometrics (fingerprints and photograph) when applying for a visitor visa, study permit or work permit.Find out if you need to give your biometrics.

Step 2 :Fill out the applicationformand other relevant documentselectronically and print.Forms (including the barcoded sheets) are to be printed on a white, bond quality, non-glossy paper, using a laser printer.

Step 3 :Read the attached privacy policy, fill out theVFS Consent Formand attach it with your application form.IMPORTANT:If a completed and signed VFS consent form is not included with the application, we will NOT be able to assist you,and your application will be returned to you.

Step 4 :Pay visa fees and biometric fee, if required, as per instructions in the CICCanadian Visa Office website.Please note that when submitting application via the CVAC, in person or by mail, visa fees must be paid in addition to CVAC service charge.

Step 5 :Visit your local Canada Visa Application Centre (CVAC), make sure you bring your passport, photographs, completed forms and all supporting documents as per checklist and CIC fee instrument. Applicable service charges will be levied. Please ensure you bring an accepted method of payment.

Important Note:If you need to give yourbiometrics, the CVAC will collect your biometrics at the same time you submit your application.DO NOTsubmit your application by mail to this CVAC.

Step 6 :Once you are at CVAC, paythe service charges, hand your complete application and obtain a receipt. This receipt contains your unique tracking number which you will need to track the progress of your application online.

Important Note:If you need to provide biometrics, your $85 CAD biometric fee covers the CVAC service charge for application handling.

Temporary Resident Visa/Permits and Travel Documents Mail-In Application Process

As of4 September 2013, you may need to give your biometrics (fingerprints and photograph) when applying for a visitor visa, study permit or work permit.Find out if you need to give your biometrics.

Important Note:If you need to give yourbiometrics,DO NOTsubmit your application by mail to this CVAC. You must submit your application in person. The CVAC will collect your biometrics at the same time you submit your application.Step 1 :Review information onvisitor visa,study permitorwork permitrequirements onthe CIC websiteand download appropriateapplication formsandchecklistsbased on the purpose of your visit.

Step 2 :Fill out the applicationformand other relevant documentselectronically and print.Forms (including the barcoded sheets) are to be printed on a white, bond quality, non-glossy paper, using a laser printer.

Step 3 :Read the attached privacy policy, fill out theVFS Consent Formand attach it with your application form.IMPORTANT:If a completed and signed VFS consent form is not included with the application, we will NOT be able to assist you,and your application will be returned to you.

Step 4 :Pay visa fees as per instructions in the CICCanadian Visa Office website.Prepare the Bank Draft/Cashiers Order to pay visa Fees in AUD, favour of Consulate General of Canada in Sydney.IMPORTANT: If your application is received without the correct payment for visa fees, we will not be able to assist you and your application will be returned to you.

Step 5 :Pay required CVAC Service Chargefees, and any fees for additional CVAC services, as per theService and Service charge scheduleprovided on the CVAC Website. Prepare the Bank Draft/Cashiers Order to pay VFS Service Fees in favour of VFS Services New Zealand Ltd.

Note:Kindly pay for return of application via courier in separate DD. VFS Service Fees and other service charge for SMS fees should be paid as demand draft/cash in favour ofVFS New Zealand Ltd. (3 DD to be made in all, 1st for Visa fee in AUD/CAD, 2nd for return of courier in NZD & 3rd for VFS service fee & other services like SMS in NZD)We recommend SMS service as it will be easy for you to track the progress of your application.IMPORTANT: If your application is received without the correct payment for service charges, we will not be able to assist you and your application will be returned to you.

Step 6 :Arrangeforms and documents according to the CICchecklist.

Step 7 :Complete and signtheCVAC Mail-in Application Checklist, make sure you include it along with the application(s).

Step 8 :Decide how you want your documents to be returned to you.Document collection or delivery after processing of your application by the Canadian Visa Office:1.If you have opted for collection of your documents in person or through an authorized representative, you will receive an email notification advising you to collect your documents from the CVAC.

2.If you have opted for return of documents through courier or through a self-addressed prepaid envelope, the CVAC shall courier the documents upon receipt from the Canadian Visa Office.

Step 9 :Mail in or courier your completed and signed application forms and checklists, along with your original valid passport, recent photographs and demand drafts in a sealed envelope toCanada Visa Application Centre,Level 11, BDO Towers,120 Albert Street,Auckland City, New Zealand 1010.

Step 10 :Track your delivery with the postal or courier company used to submit your application(s) to the CVAC.

Step 11 :You will receive an email notification containing your application tracking ID from the CVAC within 2 working days of receipt of your application.You may also opt for Short Messaging Service (SMS) to track your application status. Please refer to theCVAC Service Charge Scheduleto check for availability of SMS, related charges and payment instructions.

Frequently Asked Questions (FAQs):What if my application is incomplete?

You must send a completed application to the CVAC using the CIC checklist and other instructions provided in the Mail In procedure.If your application is found to be incomplete, the CVAC will send you an email informing you of deficiency (ies) in your application. You must provide all the necessary documents to the CVAC within5 working daysfrom the date of receipt of the email.Or,You will be required to provide the CVAC with your written consent to submit the application to the Canadian Visa Office with the deficiencies.

What happens to my application if I am unable to provide the required documents as notified by the CVAC?

Your application will be returned using the courier charges paid by you.Alternatively, you may choose one of the following options:Provide your written consent for the CVAC to submit the application to the Canadian Visa Office with the deficiencies; or

Send a prepaid, self-addressed courier envelope to enable the CVAC to return your documents; or

Collect your documents from the CVAC in person or through an authorized representative. Please note that in such cases the CVAC service charges are non-refundable.

What will happen to my application if I have not followed the visa fee payment instructions or CVAC service charge payment instructions?

The CVAC will be unable to process your application if the Visa Fee Payment instructions are not followed. The CVAC will contact you to inform you of the discrepancy and will keep your application on hold until they receive a confirmation that the above instructions have been complied with. To avoid delays, you must ensure that the visa fee payment and CVAC service charge instructions are followed prior to sending your application(s) to the CVAC.

What can I do if the CVAC does not offer a courier service to return my documents?

The CVAC service charge schedule on the CVAC website indicates whether a courier service is available or not. If the CVAC does not offer such a service, you must include a prepaid, self-addressed courier envelope along with your application(s). Please note that if you are sending multiple applications and a single courier envelope, the CVAC will be able to courier only the documents for processed applications. You will be asked to send additional courier envelope to courier the documents for any remaining application(s) which is still under process. Alternatively you may choose to pick up the documents from the CVAC in person or through an authorized representative.

What should I do if I dont receive any tracking email ID or information on my application within 5 working days from the receipt of my application(s) at the CVAC?

Please send an email toinfo.cannz@vfshelpline.com, along with thefollowing information and the CVAC will contact you within 2 working days after receiving your email:Your full name

Your full address

Your telephone number with area code

Airway bill number/consignment number and date on which the application was couriered

Note: You must not include any personal information other than as specified above.

How can I track my application?

Once the CVAC receives your application and confirms that it is complete and ready for processing by the Canadian Visa Office, your application is registered in the CVAC System and an email notification is sent to you with your Unique Tracking ID. You can track your application using your Unique Tracking ID;Using the tracking tool on the CVAC website

By contacting the Call Centre

In person at the CVAC

By opting for SMS where available.

Through Email notification

Passport Transmission Services

If you have received notification from the Government of Canada requesting your passport, your passport along with the request letter may be submitted through this Canada Visa Application Centre. Please note that there will be a Service Charge for the above services. Courier charges where applicable are separate from the Service Charge applicable for Passport Transmission Services. The details can be obtainedhere.

How to submit your passport:

Once you receive notification from the Government of Canada requesting your passport, you can submit the passport and that request letter:1.In person/ through an authorized representative at the CVAC ; or

2.By courier/mail to the CVAC address mentioned on the Contact Us page.

To retrieve your passport, you have the choice of;1.Picking up the passport in person or through an authorized representative at the CVAC or;

2.Requesting return of passport by courier or;

3.Sending a prepaid self-addressed courier return envelope along with your passport and request letter

Please note that there will be a Service Charge for the above services. Courier charges where applicable are separate from the Service Charge applicable for Passport Transmission Services.The details can be obtainedhere.

The Passport Transmission Services offered by the CVACs will enable you to;1.Get your passport delivered to the CVO in a timely and safe manner.

2.Track the status of your passport by using the Tracking tool on the CVAC website